Executive Triple Room, Multiple Beds | Memory-foam beds, minibar, in-room safe, individually decorated
Check availability

Reviews of Hotel Sunstar Heritage

3.5 out of 5
Hotel Sunstar Heritage
8A/43, W.E.A. Channa Market, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 61 reviews" "
Rating 8 - Good. 22 out of 61 reviews" "
Rating 6 - Okay. 10 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 5 out of 61 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Parvatipuja

Disliked: Amenities, property conditions & facilities
Room not clean, Everything I see on photo not same To much dust in Room not comfortable to stay. No sanitary kit. Towel old and dirty like hotel use for 50 years. I book 1500 THB Room but everything worse like 500 THB. Totally terrible not valuable. I get Sick because of pollution in hotel. Unhappy 😭😭😭😭😭
Stayed 1 night in Mar 2024

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service great. Thank you.
Stayed 2 nights in Nov 2023

2/10 Terrible

Kelly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean. Stayed for 10 minutes observed roaches and left. They did try to offer a new room and they were extremely nice but when u have bug spray on deck this is a known problem. Nothing was done when I cancelled no assistance from Expedia either
Stayed 2 nights in Oct 2023

10/10 Excellent

rabbnawaz

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, neat Deluxe tripple room. Very spacious

10/10 Excellent

RAVINDER

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. Very cooperative staff, very polite . Tasty food will stay again for sure

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. They helped us to book pur train ti ket to agra and assisted us to get more ruppees exchamge. The front desk was amazing
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel was excellent! They even helped me book a train to Agra. The room and hotel was very clean and safe. I would definitely recommend this hotel.

10/10 Excellent

David

Stayed 1 night in Mar 2023

8/10 Good

Sherab

Stayed 3 nights in Dec 2022

8/10 Good

yogeshwar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rinku Anand on 13 Jul 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Swapnil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was decent average for the cost paid. Room phone was not working. Breakfast was 230/- which was costly in my opinion. Staff was available all the time. Check in, check out was easy.
Stayed 1 night in May 2022

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Stayed 1 night in May 2022

10/10 Excellent

Satyajeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay close to Airport.
Stayed 1 night in Jan 2022

8/10 Good

Amar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly staff.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to give a shot
I love the staff and the environment. Everything was clean and nice
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

8/10 Good

Edgard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Room is fine. We were able to get extra blankets with no problem because the nights were cold. Good breakfast, but needs more varieties when you stay for few nights. Very interesting location because of very few tourists. You are in a typical indian area where you can see how local people are living. The area is safe.
Stayed 1 night in Jan 2020

8/10 Good

Gaurav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, helpful staff, decent rooms. Dinner and breakfast were very good, but overpriced. Didn’t like the location though. Took some time to get to the hotel.
Stayed 1 night in Dec 2019

6/10 Okay

Jacinto

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Its just ok!
Its just a one night because our flight arrived late. The area is quite dark and in the middle of crowded area. The room given to us with cockcroach but it was nice. Breakfast Food were amazing.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were excellent, and the room completely met our needs. We enjoyed walking around the neighborhood. It is a great place to stay to get a feel for the town, but not too far from the airport (about a half hour drive).
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at Sun star. Hotel was clean and well maintained, staff were very friendly and accommodating with all our needs particularly with organising. We were appointed a wonderful driver Ashok who took care of us each day! Hotel is in a safe area with alot of places to eat and shops within walking distance. Breakfast was good each morning with a good variety! Would definitely return.
Stayed 4 nights in Oct 2019

8/10 Good

Sukhjinder

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff very friendly, but WIFI seldom worked, electricity went on and off. At check out they tried to charge me again.
Stayed 2 nights in May 2019

10/10 Excellent

Parminder jit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and excellent service. Recommend to stay in that hotel. Breakfast awesome😋 Keep it up guys.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Middle of the night arrival
We arrived at at 3 am to a dark hotel,it took a few minutes to have someone open the door. Very helpful staff , breakfast was very nice on the roof top..helped us find atm the next day.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Not a good experience. The hotel itself is decent, but check out was and continues to be a nightmare. My Expedia rate includes all room charges and taxes. The front desk associate refused to honor my agreement with Expedia and told me that I must pay 18% in taxes. These taxes were already included in the Expedia rate. The front desk associate informed me that it is not my fault or the hotel’s fault and that I must pay the room charge, the taxes, and then “additional” taxes. Since I had a flight to catch, rather than argue, I let the associate charge my credit card again and told him I would contest the charge. Once I arrived to the airport, I received a message on WhatsApp from the hotel associate who apologized for overcharging me and agreed to provide a refund. He said he could issue the refund via PayTM which we do not use in the US. I have requested several times for my credit card to be refunded and have been told this is “impossible.” A very frustrating experience that soured my trip. I should not have to fight so hard to correct a mistake that was not mine. I will contest the charges directly with my credit card issuer and I will absolutely never stay here again.
Stayed 2 nights in Jan 2019
Response from Customer Relations Team on 8 Feb 2019
Dear Guest, Thank you for taking out the time to post a review for our hotel. We apologize for the error on our part which has led to this review. It was due to a clerical error while entering your reservation in the system that extra amount was charged from you. As soon as we found out about the same we contacted you and tried to figure out a way to refund the same to you. Refunding to a credit card is a long drawn process and would have taken at least 15 days. That is the reason my team suggested options like PayTM and PayPal. We are glad to inform that your refund has been successfully processed via PayPal. We would again like to apologize for the error. We hope you would provide us with another opportunity to serve you on your future visits. Warm Regards, Customer Relations Team

8/10 Good

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and their service was accommodating. The rooftop space and breakfast setup is quite lovely. The only minor complaint would be how the walls are so thin and it's easy to hear sounds coming from other rooms. One night, the noise of another guest snoring in their room was so loud, it prevented me from sleeping. Otherwise, the rooms are clean and comfortable. The bathrooms were even much nicer than expected. So for the price, I would say Sunstar Heritage is a good value. Just remember to pack ear plugs and you're all set!
Stayed 3 nights in Nov 2018
Response from Customer Relations Team on 8 Feb 2019
Hi Kat, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. We apologize for the disturbance and we are looking towards finding a solution for the same. Hope to see you again soon. Best Regards, Customer Relations Team

8/10 Good

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall impression
Good location of hotel, close to Rajendra Place metro station, quiet and rather safe neighborhood. Improvement points: keep food warm in restaurant and enforce the "quiet nights" initiative. Hallways (not carpeted) very noisy at night and early morning from all the foot traffic and conversations of guests mostly. We had to ask a guest to go back to his room and talk on the phone at 7 am! Food in restaurant very good and staff very friendly, always willing to help and strive for improvement was very obvious.
Stayed 5 nights in Dec 2018
Response from Customer Relations Team on 8 Feb 2019
Hi Ana, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. We have fixed the issue with our chaffing dishes ensuring warm food for our customers. Also we have asked our team to ensure a calm and quiet atmosphere throughout the hotel. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Excellent

Colin T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Customer Relations on 4 Oct 2018
Hi Colin T, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly.
Hotel is very clean and the staff is extremely friendly and helpful. It does not have the amenities as bigger hotels, but I was not there for that. They have a really nice rooftop restaurant. Location is very centralized. I would definitely stay there again.
Stayed 3 nights in Aug 2018
Response from Customer Relations on 4 Oct 2018
Hi Helmut, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. With regard to amenities we just might add a few soon :) Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Good location hotel which was surprising very clean. The location is close to the metro station which makes it easy to reach other parts of Delhi. Would certainly recommend to stay here. The staff are very welcoming and helpful
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, cleanliness and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
The hotel is in a quiet street only 10 minutes walk from the nearest Metro station. The room was very clean and had a comfortable bed. The staff were all amazing and could not do enough to help us. The service was outstanding and they even booked our train tickets to Agra for us.
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, location, cleanliness and comfortable beds. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Good

Shubashini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel were great to us. Very accommodating of our schedule and some extra people staying with us. The breakfast bar was just enough of a variety to keep you interested in coming back each morning. The restaurant for dinner took almost an hour between ordering and receipt of food. I would suggest you call ahead to order, or place the order with the staff and advise that you'll come back in 45mins to eat. The food once it arrived was very good and we ate at the hotel as opposed to trying out anything nearby. The hotel is in a quieter part of town, which was nice for us, at the end of a long day of shopping, it was nice to retreat to a quiet street. It can be a little difficult to navigate to the hotel, but the stay was worth it. There isn't much around the local area in terms of restaurants and it's far from the main shopping street Chandni Chowk, so you may find it difficult to get a rickshaw that's willing to take you out that far. Shopping in Karol Bagh can be done as well and there's plenty of selection on their main foot path street in Karol Bagh.
Stayed 3 nights in Mar 2018
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We apologize for the long wait experienced when ordering food. The delay is mostly due to the fresh preparation of food but we are working on bringing it down. Chandni Chowk can be accessed via metro and besides Chandni Chowk there are a lot of other areas as well which are good for shopping. You can consult with our team regarding the same. Thank you for making a special mention of our team, breakfast, food and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Good

r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Good sized rooms and bathroom ac worked well roof top for breakfast was nice Area typical India run down But should not detract you from the hotel Could have been bit cleaner dusty around shelves alcoves etc needs bit more attention
Stayed 2 nights in Feb 2018
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We have highlighted your concerns with our House Keeping team and they are taking extra care regarding the same. Thank you for making a special mention of our rooms, bathroom and breakfast area. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

6/10 Okay

Miranda, australia

Liked: Cleanliness, staff & service, room comfort
Good hotel, don't trust the travel desk guy!
The hotel was clean and comfortable, staff were friendly and helpful and the food was great. However, don't use the travel desk guy, he is not trustworthy. I emailed him the train numbers I wanted to book I advance, but he said he could not find them on thé internet. He did this to pressure us to hire his car and driver at a very high price. and really gave us no choice - we were only there one night, so didn't have much time to book the trains - Trains are very easy to find online but you can't book them unless you are in India. The car/driver was really expensive in comparison to other companies, as we found later. His credit card fee was also 9% on top of tax!!!
Stayed 1 night in Jan 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There's more than one Sunstar on the block!
A really solid, fashionable hotel with a charming rooftop for complimentary breakfast. Bathroom is attractive, clean and has all the amenities you'd expect, while the contemporary decor suggests a recent remodel. The only negative is the bed, which is about as comfy as a wrestling mat, and I'm one who generally prefers firm mattresses. But this had no give whatsoever--you just rest on superficial padding. Since other beds in India had the same characteristic, this may just be a cultural thing. Regardless, it's a solid little spot in a walkable, convenient part of Delhi--not far from Connaught Place but cheaper than most options over there. Strongly recommended!
Stayed 2 nights in Nov 2017
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We apologize for the inconvenience faced with the mattress. Stiff mattresses provide better lumbar support and these have been specially designed by our vendor for this purpose. We will definitely take up your concern with our management. Thank you for making a special mention of our breakfast area, location, value on offer and hotel decor. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
India trip October 2017
Great hotel for the price. Location can best be described as interesting. Very helpful staff and no problem arranging local tours.
Stayed 3 nights in Sep 2017
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, location and the value on offer. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

6/10 Okay

Alon

Liked: Cleanliness, staff & service
Good budget hotel
Location 6 km from tourist interesting places. Roof restaurant good but very in receiving the food. Nearby is the Channa market so at evening you can visit there and buy some last minute staff.
Response from Customer Relations Team on 8 Feb 2019
Hi Alon, Thank you for taking out the time to post a review for our hotel. We are glad that you enjoyed your stay with us. Karol Bagh is a central district and the same offers you connectivity via metro to all areas around Delhi. The hotel is located at walking distance from the main market and the metro station. Please accept our apologies for the delay in providing service at the restaurant. We were dealing with a higher volume of orders which resulted in the delay. Thank you for making a special mention of our location and restaurant. We look forward to welcoming you back on your future visits to the city. Warm Regards, Customer Relations Team

8/10 Good

Aniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean, good hotel
We arrived (3 pax) to hotel early in the morning (around 7:00 a.m). They gave us a room to refresh an extra price, but there was only two bed. But 10:00 a.m. we have got our reserved room with 3 beds. So it was right. Staff were kind, breakfast was really good, varied on rooftop and there was free wi-fi, you could change money. The neighbourhood is just like India. :) It was right too. Near the metro station. Korán érkeztünk a hotelba ( 3 fő), 7 óra körül. Kaptunk egy szobát extra árért, hogy felfrissüljünk, de csak 2 ágyas volt. De már 10 órakor megkaptuk a lefoglalt 3 ágyas szobát, így rendben volt az egész. A személyzet kedves, a reggeli többféle és finom volt. Van ingyen wi-fi, váltanak pénzt. Közel van a metró, a környék pedig olyan, mint Indiában bárhol. :) Rendben volt az egész hotel. 2016.11.01-02.
Response from GM on 24 May 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, breakfast and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Good

Terri, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied but take note:
Don't pay for the snack bar items in the room... there is a store directly across the street and things are about 3 times cheaper. Great staff and location. Also (no laundry room) laundry service is outsourced, we ended up paying 60 rupees per item :( other than that... fantastic stay! :)
Response from SS Rana on 6 Sept 2017
Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. You particularly enjoyed the location and the hospitality offered by our team. We did take a note of your concerns with regard to the Mini Bar pricing and have thus decided to discontinue the service. Any items required are procured from outside and are handed to the customer at the retail price only. With regard to laundry the same is outsourced and every room has a pricing list so that the customers know what will be charged for the same. We look forward to welcoming you back on your future visits to the city. Best Regards, General Manager

4/10 Poor

riccardo

Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Ghvont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Un tre stelle. Servizi e colazione pari a un tre stelle. Personale comunque gentile e disponibile. Camere silenziose.
Stayed 1 night in May 2019