Premium Double or Twin Room, 1 Double Bed | City view
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Reviews of Hotel Staayz Premium

3.5 out of 5
Hotel Staayz Premium
Road No U 25, DLF Cyber City, Pink Town House Market, DLF Phase 3, Gurugram, Haryana

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anand

Liked: Staff & service
Disliked: Cleanliness
Great value for stay.
Stayed 1 night in Mar 2022
Response from shikha on 25 May 2022
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

10/10 Excellent

Devansh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience.
Stayed 2 nights in Mar 2022
Response from shikha on 31 Mar 2022
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

10/10 Excellent

Anand

Liked: Staff & service
Loved my stay. Had spacious rooms and great wifi.
Stayed 1 night in Feb 2022
Response from shikha on 31 Mar 2022
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

10/10 Excellent

Anand

Liked: Staff & service, property conditions & facilities
Great value for money stay.
Stayed 1 night in Feb 2022
Response from shikha on 31 Mar 2022
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

8/10 Good

Anand

Business traveller
Liked: Cleanliness, staff & service
Supportive staff. Amazing food. Budget friendly.
Stayed 1 night in Dec 2021
Response from shikha on 27 Dec 2021
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

10/10 Excellent

Anand

A nice budget friendly hotel near dlf cyber park.
Stayed 1 night in Dec 2021
Response from shikha on 27 Dec 2021
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money hotel. Quite close to the DLF cyber park. The rooms are very spacious. I had an issue which the staff resolved quickly. The only negative point is that rooms are not soundproof. You can hear some noise from other rooms. I hope they address it soon.
Stayed 1 night in Dec 2021
Response from shikha on 27 Dec 2021
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Nothing illtrained staff..zero service..needs to update
Stayed 1 night in Sep 2019
Response from shikha on 13 Oct 2019
We regret the inconvenience caused, we shall get in touch with you at the soonest and understand the exact issue raised and give our 100% effort towards making you stay as comfortable as possible given the opportunity.

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from shikha on 13 Oct 2019
We regret the inconvenience caused, we shall get in touch with you at the soonest and understand the exact issue raised and give our 100% effort towards making you stay as comfortable as possible given the opportunity.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from shikha on 22 Aug 2019
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

4/10 Poor

Solo

Disliked: Cleanliness, property conditions & facilities
I saw listings for this property on 3 different web sites, and they all had slight differences describing the same room level, some of which were wrong, for instance the availability of a tumble dryer. That should have been the first red flag. The wifi was down for a few DAYS. The hotel called in a complaint, but they weren’t able to restore it in the same day. Maybe not their fault, but a major inconvenience. Surrounding location didn’t look particularly safe or nice. I can imagine the room was originally designed to be quite nice many years ago, with a separate kitchen area and open air room for handwashing and hanging laundry, couch, small desk with light, but furniture looked very worn down and shabby. The bed sheet had a hole and also bodily fluid stains even after the 2 times I had it changed. Finally on the 3rd, I just decided to stay on one side of the bed. If you want to use the fridge, keep in mind that all the power is turned off when you remove your key from the slot to leave the room. The room service food quality was inconsistent and I discovered I needed to be way more specific in ordering something as simple as scrambled eggs (came out mushy like porridge in a bowl with lots of milk(?) or liquid.) The positive was a supermarket immediately downstairs, which was very convenient, and close proximity to metro, about 10 minute walk or less. For American travelers, this 3.5 star rated place would probably be the equivalent to maybe 2 stars back home.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good. Hotel is very clean n staff is friendly.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room, nice pillows.
The room is big and comfortable. The pillows are nice and firm. Very happy with the stay.
Stayed 1 night in Jul 2018
Response from Shikha on 24 Jul 2018
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you and ciao.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in after 12am and very pleased that the staff were helpful.
Stayed 1 night in Jul 2018
Response from Shikha on 12 Jul 2018
Thank you for your encouraging words we are truly pleased and hope to see you again.

6/10 Okay

Mel, melbourne

Liked: Cleanliness, room comfort
Room condition is good
The water heater wasn’t working. Told staff about it and didn’t get a resolution. Stayed 6 days and none of the day the room is clean even switch on the room cleaning option. The air con is working good and the room is comfortable.
Stayed 6 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from shikha on 20 Feb 2019
It was a pleasure to have you with us and receive such motivating support towards our efforts in making your stay with us comfortable, as it helps us to deliver better and our sincerest gratitude for choosing us. We look forward to welcoming you again. Thank you

4/10 Poor

Bianca

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Shikha on 11 Jan 2018
Dear Anonymous, We regret the inconvenience caused during your stay, as our venture has been a constant learning phase for us. We look forward to giving us another opportunity to be of service, so as to change your experience to a more fovarouable bond.