Family Room | Memory-foam beds, individually decorated, individually furnished, desk
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Reviews of Hotel Smart Plaza

3 out of 5
Hotel Smart Plaza
191 , Road No. 4, Street No. 9, Mahipalpur, New Delhi, Delhi

Reviews

6.6
Rating 10 - Excellent. 19 out of 60 reviews" "
Rating 8 - Good. 8 out of 60 reviews" "
Rating 6 - Okay. 14 out of 60 reviews" "
Rating 4 - Poor. 10 out of 60 reviews" "
Rating 2 - Terrible. 9 out of 60 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ajay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious suites and exceptional service prime location excellent amenities and attentive staff
Stayed 1 night in Mar 2024

6/10 Okay

nirmal

Travelled with family
Breakfast is good
Stayed 1 night in Feb 2024

6/10 Okay

Reet

Stayed 1 night in Feb 2024

4/10 Poor

Abhijit

Disliked: Cleanliness, property conditions & facilities
Wrong location details in Expedia. Broken switches, TV doesn't work, limited and low grade breakfast
Stayed 1 night in Feb 2024

2/10 Terrible

gurdial

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I book room for 3 person, it was super delux room , but they provide us normal room . Everything was different from which one shows on expedia. I am done with expedia now , because which you showes that was not provided, worse service
Stayed 1 night in Feb 2024

6/10 Okay

Anal

Travelled with family
It's OK OK
Stayed 1 night in Dec 2023

2/10 Terrible

Dalvinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathrooms noisy AC unit dirty bed sheets and floors only stayed for 2 hours couldn’t sleep due to noise around 6:30 am very horrible experience will not go to this property again or will not recommend to anyone

6/10 Okay

Varun

Stayed 2 nights in Nov 2023

4/10 Poor

Sunday

Stayed 1 night in Sep 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities
I needed a 3 night base for trips booked in Delhi and Agra. Hotel Clean and bed very comfortable, lovely room with ample storage and air con and roof fans, room service or restaurant available staff polite and helpful situated in an older part of the area so other properties around appeared run down but served the purpose of a base to explore
Stayed 3 nights in Aug 2023

2/10 Terrible

HIMANSHU, Capitola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away.
Stayed 1 night in Jul 2023

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and close to airport. I would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service
Great place to sleep for a few days for the price. We stayed at this hotel for a few nights while we visited the Taj Mahal. Staff was helpful. The only thing was that we asked the night before if the taxi or shuttle service to take us back to the airport was free and they said yes. The next morning we went to the lobby and the taxi was waiting on us and the receptionist said we needed to pay. Don’t know if it was misunderstanding. We paid no problem. Also the location on Expedia search is wrong. It’s not right by the airport in Aerocity. It is across the Highway 48.

6/10 Okay

Bhuwan

Stayed 2 nights in Jul 2023

6/10 Okay

Vidya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property cleanliness can be improved. There were no channels to watch on TV. Breakfast buffet can be improved, there were no re-filling of finished items, etc.
Stayed 2 nights in Jul 2023

2/10 Terrible

Juan G

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Bed bugs and dirty bed, cockroaches in the room and the surrounding area very unaafr
Stayed 5 nights in Jun 2023
Response from Hotel Smart Plaza on 8 Jul 2023
Sorry For the inconvenience.

4/10 Poor

Jason

Stayed 2 nights in Jul 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Hotel Smart Plaza on 8 Jul 2023
Sorry For the inconvenience.

6/10 Okay

Mohammad Samiuddin

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Smart Plaza on 8 Jul 2023
Sorry For the inconvenience.

6/10 Okay

GIRISH

Travelled with family
Disliked: Cleanliness
One Day stay
Stayed for day due to early morning flight . Pro - very near Airport Con - Not upto standard on cleanliness and Food
Stayed 1 night in May 2023
Response from Hotel Smart Plaza on 8 Jul 2023
Sorry For the inconvenience.

6/10 Okay

Jitendra Kumar

Liked: Staff & service
Lot of dust .. on trying to contact at the given number for check-in at 3:45 am no one picked up the call. Faced issue for finding the hotel. Bathroom was not good .. no proper towels provided ..
Stayed 3 nights in May 2023
Response from Hotel Smart Plaza on 8 Jul 2023
Sorry For the inconvenience.

4/10 Poor

Derek

Stayed 1 night in May 2023
Response from Hotel Smart Plaza on 8 Jul 2023
Sorry For the inconvenience.

8/10 Good

Vishweshwaraih

Liked: Cleanliness, staff & service, property conditions & facilities
Basics for airport transit
Stayed 1 night in Apr 2023

4/10 Poor

Kulbir

Stayed 1 night in Apr 2023

2/10 Terrible

Sarita

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service and poor food.
Stayed 2 nights in Mar 2023

8/10 Good

raghu

Travelled with family
Liked: Staff & service, amenities
Area is congested and the bathroom needs to be clean properly
Stayed 1 night in Mar 2023

4/10 Poor

Jing

Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap hotel if you just want some place to stay for sleep that is OK
Stayed 1 night in Mar 2023

4/10 Poor

Maitripal

Stayed 1 night in Feb 2023

2/10 Terrible

munish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Nil

Travelled with family and small children
Liked: Staff & service
This hotel is located in a small branch road. May be difficult to find for new cab drivers. Very very limited parking. Carpets in the rooms are dirty. Good budget hotel near airport. Easy to get airport drop, but all cab drivers may not prefer to pick-up from airport to this hotel. Late night check-ins are fine.
Stayed 1 night in Feb 2023

6/10 Okay

Sheila

Travelled with group
Liked: Staff & service
Disliked: Room comfort
GREAT RESTAURANT
Not very comfortable nor convenient for the $$ charged. However the staff is eager to please and the restaurant is outstanding.
Stayed 2 nights in Jan 2023

8/10 Good

Sangam

Stayed 1 night in Feb 2023

6/10 Okay

Chad

Stayed 1 night in Jan 2023

6/10 Okay

Niamh

Stayed 1 night in Oct 2022

10/10 Excellent

Rajneesh

Liked: Staff & service, amenities, property conditions & facilities
good

10/10 Excellent

Ashutosh, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. The AC was working, the hot water was running, WiFi was better then decent, room service was above par, staff was courteous and friendly. Rooms were ok, and fairly clean, beds were comfortable. Airport van service is reliable. For us the delighter was the bathroom slippers they provided!! Awesome value for money!

4/10 Poor

Ajay

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is located in small street. Hard to find if you looking for hotel sign. Bed Sheets were dirty and stained. Family room only had 2 big towels, no hand towels or wash cloths. TV box was not working and lot of channels were not subscribed. Breakfast is not included and is limited. If looking for breakfast confirm the price and make sure its added in total. Price was reasonable.

2/10 Terrible

rajvir

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was ok but not cleaned properly, washroom ceiling was leaking plus the washroom was not clean. It is old property in terrible place.
Stayed 1 night in Dec 2022

4/10 Poor

Mohd Tasmeer

Travelled with family
Disliked: Staff & service
Property location is incorrect on website it’s way too inside the street than it shows on app Hotel manager asked me to wash the bed sheet after using it rather saying it’s going for laundry anyway
Stayed 1 night in Sep 2022

8/10 Good

Ramu

Travelled with family
Its not that great hotel but okay for 1 night stay
Stayed 1 night in Sep 2022

6/10 Okay

Jayant

Travelled with family and small children
hotel was ok as per price.
Stayed 1 night in Sep 2022

10/10 Excellent

Jagan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very good hotel staff behaviour nice good quality of food near to airport clean room washroom
Stayed 1 night in Aug 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback

4/10 Poor

Shiv

Disliked: Cleanliness, property conditions & facilities
This property is not very good. The bathrooms were not clean. There were no towels; no bedsheets; I had to ask for each of them. The air conditioning is extremely slow in cooling the room. The approach road is really narrow and busy. The staff was OK.
Stayed 1 night in Aug 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Ajay

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodation staff was very cooperative Wi-Fi service was nice it’s very much homely good maintenance
Stayed 1 night in Aug 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback

10/10 Excellent

Rajveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Aug 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback

10/10 Excellent

Yash Pal

Stayed 1 night in Jul 2022

10/10 Excellent

Rojayan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the ambience of this hotel, better than any other in the same location
Stayed 1 night in Aug 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback

8/10 Good

Rajesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near to Airport
Stayed 1 night in Jul 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback

10/10 Excellent

Thakur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service clean washroom tasty food near to airport good staffbehaviour
Stayed 1 night in Jun 2022
Response from Ajay on 25 Aug 2022
Dear Sir/Mam Thanks for your valuable feedback