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Reviews of Hotel Godwin Deluxe

3.5 out of 5
Hotel Godwin Deluxe
8501/15 Arakashan Road, Paharganj, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 125 out of 453 reviews" "
Rating 8 - Good. 199 out of 453 reviews" "
Rating 6 - Okay. 82 out of 453 reviews" "
Rating 4 - Poor. 31 out of 453 reviews" "
Rating 2 - Terrible. 16 out of 453 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Ist time to india. Shocking how dirty crumbling crowded polluted the city is over all in Delhi. Yet, life forges onward. So this affects the rating but should not for the hotel which for the rate, is reasonable, offered good value facilities n conveniences. Some staff is grudgingly accommodating but overall helpful. Wifi is blinky n slow but that seems to be the norm than the exception. Sheets pills so felt I was getting an added exfoliation for the price😂 the restaurant is nice where easy quiet tasty dining is needed for the block.
Stayed 7 nights in May 2023
Response from Raman Mankotia on 3 Jul 2023
I'm sorry to hear that your first impression of Delhi was not what you expected. Delhi can indeed be crowded and polluted, and the infrastructure in some areas may be crumbling. However, it's good to know that despite these challenges, life in the city continues to move forward.I understand that the city's condition may have affected your overall rating of Delhi, but you mentioned that the hotel you stayed at provided good value for the rate, with reasonable facilities and conveniences. It's also positive to hear that while some staff members may have been grudgingly accommodating, overall they were helpful.Regarding the WiFi, it seems that slow and intermittent connectivity is a common issue in the area, rather than an exception. As for the sheets, I apologize if they were not up to your standards. It appears they may have been worn out and caused some discomfort.On a brighter note, it's great to hear that the hotel's restaurant offered a nice dining experience when you needed a quiet and tasty meal. Finding a peaceful dining spot in a bustling city can be a welcome respite.Overall, I hope that despite the initial shock of Delhi's condition, you were able to find some positives in your experience. India, like any country, has its unique challenges, but it also offers a rich cultural heritage and diverse experiences. If you have any questions or need further assistance, feel free to ask.

4/10 Poor

manga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good anymore
Have stayed at both the Goodwin hotels in the pass eight years and the rooms and the service have been very good. But this time the room and the hotel service as very poor and was not happy. I will think about booking this hotel in the future.
Stayed 2 nights in Feb 2023

4/10 Poor

Ha

Stayed 1 night in Dec 2022

8/10 Good

Nick

Stayed 1 night in Nov 2022

10/10 Excellent

Prakash

Stayed 2 nights in Sep 2022

8/10 Good

Vasant

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel
location is pretty good except for the busy road. This hotel is worth for a transit stay as its very near to New Delhi Station. Rooms , Aircon , Staff every thing is quite good.
Stayed 1 night in Aug 2022
Response from Raman on 2 Sept 2022
Thanks Very Much

6/10 Okay

Deepansh

Stayed 1 night in May 2022

8/10 Good

Saurabh

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Dec 2021

10/10 Excellent

Amit

Stayed 2 nights in Dec 2021

10/10 Excellent

MOHAMADRIZWAN

Stayed 1 night in Nov 2021

10/10 Excellent

Deepansh

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Hotel
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021

8/10 Good

Kishor Sabestin

Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021
Response from A,SHIBU on 1 Mar 2021
Dear Guest, Thank you for sharing your feedback regarding your stay.We are continually trying to improve the variety and quality that we offer. we hope that you will consider us for your next business trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel near the station. Not for someone’s first visit to India as out side seems rough area but perfectly safe and friendly. For the traveller very close to the station to walk there. Very good rooms, good bed but charged me for breakfast even though it should have been included.
Stayed 2 nights in Mar 2020
Response from SHB on 18 Mar 2020
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. 3.

8/10 Good

Ramesh Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Clean hotel and very friendly staff and service. However, Paharganj area needs overhaul in a big way. Roads are narrow and full of potholes. It is very close to central Delhi.
Stayed 2 nights in Mar 2020
Response from shb on 13 Mar 2020
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

8/10 Good

Harman

Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from SHB on 19 Feb 2020
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. 3.

6/10 Okay

RIZWANA

Liked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from shb on 18 Feb 2020
Dear Guest, Thank you for your comments regarding your recent experience with us. We appreciate your feedback, we are maintaining our high standards and exceptional customer service.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s no hot water, poor internet connections, rude staff, poor services, no heater Everything is terrible. Just a ripoff.
Stayed 4 nights in Feb 2020
Response from SHB on 13 Feb 2020
1. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

6/10 Okay

GURMIT

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing service
Experience was good until the last night where my aunt came to visit us for a few hours before we were going to check out at 6.30am. We arrived at the hotel at 3am and we did not want our aunt to travel back home by herself so we invited her to the hotel room to sit with us whilst we packed to check out in 3 hours. The reception staff kept asking for my aunts ID and even thought I kept asking the receptionist for the email address he kept giving me the wrong one. They were constantly calling us demanding the other side of the ID card even though the photo and main info was on the side we sent. We explained that given that it was 3am there was no family member awake to send the other side of the card at the moment and requested whether we could provide this in a few hours when someone would be awake to send it. The receptionist did not accept this and said that my aunt needed to leave. At 3am in the morning in Delhi where there has been so many reports of rape and crimes against women. Of course I asked the receptionist for his policy to confirm this and he mumbled that it was in the room. I checked the room and there was no policy documents there. The treatment we had on this night was completely unacceptable. The receptionist did not have any regard for the time of night and thought it was acceptable to let a 60 year old senior male and 3 women leave the hotel room at 3am in the morning. Completely disgusting treatment. Would not recommend this hotel.
Stayed 4 nights in Jan 2020
Response from shb on 13 Feb 2020
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Location was good and staff were wondering and friendly.
Stayed 3 nights in Jan 2020
Response from SB on 21 Jan 2020
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
friendly staff and good breakfast
Rooms could be more clean especially floor. Staff were very friendly and cordial. Breakfast was great.
Stayed 2 nights in Dec 2019
Response from SB on 29 Dec 2019
Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience ..... Not match what it shows in pictures
Stayed 1 night in Nov 2019
Response from sb on 1 Dec 2019
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

6/10 Okay

Musawenkosi

Business traveller
Stayed 7 nights in Nov 2019
Response from sb on 10 Nov 2019
Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

8/10 Good

Bhupinder, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but hot water not available all the time.
Stayed 4 nights in Oct 2019
Response from sb on 4 Nov 2019
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

8/10 Good

veronique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from sb on 30 Oct 2019
Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel that I have ever stayed in and they basically had us stay one night to take money from us. The floors were dirty, the shower was moldy, the front desk did not answer the phone when we were at the airport and could not find the car we had ordered, the bed sheets smelled old, and the manager kicked us out after the first night because they did not have particular licensing. It was crazy. DO NOT stay here.
Stayed 4 nights in Sep 2019
Response from s on 30 Sept 2019
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

8/10 Good

Thanh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from S. on 28 Sept 2019
Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from s on 9 Aug 2019
Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from s on 3 Jul 2019
Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

2/10 Terrible

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medical service is ablolutely negative.
Reception service and help in case of emergancy is hopeless. Reception just could not arrange medical help and directed us to approach nearby Hospital,which was impossible when my wife was immobile due to knee pain. Not appreciated. The reception promised Complementary breakfast while check in and suddenly when check out, charged very high price,on some excused in order to cheat customers. I had to pay Rs.5000 extra on demand with a view to not to raise issue with them, since i had booking with Hotels.com
Stayed 2 nights in May 2019
Response from s on 30 May 2019
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from S on 27 Apr 2019
1. Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and great hotel
Great hotel, food in top quality and the service excellent
Stayed 1 night in Feb 2019
Response from s on 23 Apr 2019
2. Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

6/10 Okay

Verified traveller

Disliked: Staff & service
The AC was not cold enough. Average hotel with good location in Paharganj. 2.5/5
Stayed 1 night in Apr 2019
Response from s on 30 Apr 2019
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. We appreciate your business, and we hope to have another opportunity to serve you in the future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Everything is bogus.Highly expensive but facility is nothing
Stayed 2 nights in Mar 2019
Response from s on 29 Mar 2019
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We appreciate your business, and we hope to have another opportunity to serve you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good food at the cafe and restaurant and very convenient. For a more expensive hotel I feel that the standard isn't maintained - for example there are always collections of used cups, plates, sheets and towels in the stairwell awaiting removal by housekeeping - the bin in my bathroom was old, rusty, and the lid broken - there was no information folder in my room, no priceless for the minibar, and only two complimentary teabags.
Stayed 2 nights in Feb 2019
Response from Kamal Gupta on 4 Mar 2019
Dear Guest, greetings and thanks for your feedback and rating us 3 on the scale. Thnaks for appreciation for food in our restaurant. We have made a note of the issue you have raised and we are fixing these issues on immediate basis. We ask sorry for same. Warm Regards

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quite clean
Staff were very friendly and helpful and breakfast and dinner were really, really good! Noisy area but not much can be done about that. Everything was clean, bathroom even had a hair dryer which was nice and they always made sure we had toilet paper and fresh towels:)
Stayed 3 nights in Feb 2019
Response from kamal Gupta on 4 Mar 2019
Dear Guest, Greetings and thanks for rating us 8 which show us that your stay was good. We are overwhelmed to read your kind words of saying that the staff is very friendly , good food and perfect cleanliness.. Experience of your stay has been shared with the team and for them it has been a tremendous source of inspiration. We do hope you will continue to provide us with more opportunities to be of service to you and to your friends. Sincere regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2019
Response from s on 1 Apr 2019
1. Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

8/10 Good

Kandasamy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
We enjoyed our stay. Outside it is very noisy in the nights.
Stayed 1 night in Jan 2019
Response from Kamal Gupta on 28 Jan 2019
Dear Guest, Greetings and thanks for your feedback . We are happy to read that you enjoyed your stay at our hotel. We hope our hotel will be your only choice to stay when you are in Delhi. Thanks again. Warm Regards.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Kamal Gupta on 21 Jan 2019
Greetings and thanks for rating us 4 which show us that your stay was as per your expectations and we made you happy. Thanks again. Warm Regards.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
plesant stop over in a midst of chaos
Spent two days in Delhi before traveling to the north east states in India. This low to mid range Hotel was clean and well run. The Staff were both friendly and helpful. Our only issues was Delhi itself. With poor air quality and a city that is very much over populated... we will not be travelling through this city again.
Stayed 2 nights in Dec 2018
Response from Kamal Gupta on 21 Jan 2019
Dear Guest,Greetings . I would like to take this opportunity to thank you for choosing to stay at our hotel .and for your wonderful review.It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the excellent services.. Warm Regards.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from s on 5 Jan 2019
1. Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and willing to make your stay a pleasant one . Once you have you bearing it is an easy walk to the train station and to Connaught Place with top brand shops If you looking for a bargain Janpath Market and Souvenirs just remember most things are over priced so have a good look around
Stayed 8 nights in Nov 2018
Response from s on 2 Dec 2018
1. Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018
Response from s on 21 Nov 2018
1. Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

8/10 Good

JoBlogs, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK but no hot water in the room, breakfast good, India Grill average. handy for Connaught Place.
Stayed 3 nights in Nov 2018
Response from s on 16 Nov 2018
2.Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

4/10 Poor

KWOK KHUEN

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Beware of theft.
Location is good if you can stand the noise and dust from the front road. The inclusive breakfast is nothing much and tasted bland.The room is clean and the beds are comfortable. Only bath towers are provided but no face and hand towers. The house keeping did not replace toilet paper when it was finished. No complimentary bottled water. There are thieves in the hotel whom we suspect from within. My friend 2nd hand phone left inside a box was stolen from the room when we were out.
Stayed 2 nights in Oct 2018
Response from s on 20 Nov 2018
Dear Guest, 1. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. we are not perfect, but we strive each and every day to provide the very best in customer service and quality accommodation to our guests

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, management keen to ensure guests are happy during their stau.
Stayed 7 nights in Oct 2018
Response from a on 6 Nov 2018
1. Dear Guest, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

8/10 Good

Rahima, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for the price
For the price this is a very good hotel, it’s clean and quite modern. The only downside is that the floor was a bit dusty and needed a mop. However, compared to other 3 star hotels it’s very good. We went to the roof top restaurant which is opened 24hrs and it was very good at a good price. It should be noted that we stayed at the studio room. So the room was spacious
Stayed 1 night in Jul 2018
Response from Kamal Gupta on 2 Aug 2018
Dear Guest, We are overwhelmed to read your kind words of appreciation for our service at hotel , cleanliness ,friendly staff , food and size of the room . Experience of your stay has been shared with the team and for them it has been a tremendous source of inspiration. We do hope you will continue to provide us with more opportunities to be of service to you and to your friends. Sincere regards, Manager

8/10 Good

Kerrin, Melbourne

Liked: Cleanliness, staff & service, room comfort
My friend and I had 4 nights at Hotel Godwin and enjoyed a wonderful stay. For the price, I would highly recommend it for its central location and wonderful staff. The Manager, Mr Dhawan keeps a close eye on the hotel ensuring everything runs smoothly.
Stayed 4 nights in Jun 2018
Response from Kamal Gupta on 27 Jul 2018
Dear Guest, Greetings of the day. Thanks for rating us high and giving your feedback.We are very happy to read that you liked the location and your stay was wonderful. We will love to serve you again on your next visit to our hotel. Thanks again. Warm Regards