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Reviews of Hotel Gautam Deluxe

3 out of 5
Hotel Gautam Deluxe
2105, D B Gupta Road, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Shane

Close to shopping and restaurants.
The hotel had no information about my reservation and sent me away to another inferior hotel nearby. I came back the next day to see a manager and a helpful staff member sorted it out. In general. helpful staff. Poor on menu items shown to be offered to the american visitors. For example, they had no jam to go on the bread toast for breakfast. The waiter was disrespectful. Instead of placing tomato soup properly on my table, almost threw on my table, that also not in front of me but far away from me. So I returned the soup saying I did not want it that way. Bathroom shower water not restricted to stay within shower area and flowed all over the bathroom floor, making it wet and slippery to walk.

6/10 Okay

Verified traveller

Liked: Staff & service
EXCELLENT SERVICE
This is not a 5 star hotel but the service is like a 5 star. Staffs are really friendly and trust worthy. The location of this hotel is great if someone wants to be in the centre of Carol Bagh for shopping.
Response from Hotel Management on 16 Jul 2016
Thank you so much for appreciating our efforts and services and we are glad to hear that you had a great stay with us and it was a pleasure having you as our guests. Hope that you would continue to stay with us again in the future.

8/10 Good

Pal, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Amazing place to stay for shopping
Great security. The restaurant, Pind Balluchi had good food that was reasonably priced. Good service and very safe. The room was cleaned daily without fail. There was no fear regarding my things. In fact, left my Iphone to charge there when I went out with no worries and it was left there even after the room was cleaned. Very near to Karol Bagh shopping market. The toilets however, could have been cleaner. Excellent service though! Will not mind coming back!
Response from Hotel Management on 6 Sept 2014
thank you for taking time to review us and also appreciate the generous and kinds words regarding our services and those of the efforts of our staff. We are glad that you were impressed by our services and we hope that you will consider us in your next visit

10/10 Excellent

Eliza, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Friendly, welcoming, clean, spacious Hotel
We arrived in the middle of the night but the staff were well prepared and waiting! They helped us to settle down quickly for a good sleep. The staff are exceptionally warm and friendly, feels like a family from the first moment! And yes! It really feels safe here! A rare feeling in Delhi. They are extremely helpful, you just say it and they will do their best to help you out.The rooms were very clean although luxurious, same with the washrooms. The air conditioner works smoothly too. Wifi works perfectly.Food was awsm!!!!Overall, I felt very good staying at this hotel and I would definately recommend this place for young travellers who like to stay in a place where they can feel home!
Response from Hotel Management on 6 Sept 2014
we are glad that you had a great stay experience with us and thank you for noticing and appreciating our services and the efforts of our staff and glad that we could make your stay comfortable and we hope that you would choose again for your future visits

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a budget accommodation.
A decent hotel with lots of facilities and service.A very clean hotel and good looking hotel. The rooms are big and accommodating.The high level of quality and great hospitality by the staff.The restaurant at the ground floor was very different I never experienced such a good traditionally decorated restaurant and they served excellent food.location of the hotel is convenient and the hotel was clean. service was very prompt.LOVED MY STAY.
Response from Hotel Management on 6 Sept 2014
we are glad that you had a great time during your stay with us and that you appreciate our services and the efforts of our staff and we hope that you give us another chance of service and that you would consider us for your future visits

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel.
Good clean hotel with basic facilities. Good staff. Free wifi with good speed is a bonus.the restaurant offered Excellent Indian food and a really good atmosphere! loved it a lot.Room was soo well.
Response from Hotel Management on 3 Jan 2015
Glad you had a great stay experience with us and we hope to see you again

10/10 Excellent

Jenna, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great location.
Staff were very welcoming. A very charming, friendly hotel with good value for money. Pleasantly surprised - rooms were comfortably furnished with good bathroom facilities.Food was mindblowing and very tasty.
Response from Hotel Management on 3 Jan 2015
thank you for appreciating our services along with the efforts of our staff and we are glad that you had a great time during your stay with us. Hope to see you again

10/10 Excellent

Samantha, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
my first time staying in this area and the hotel really is in tune with what is a great place to base yourself for a visit. The room was clean and in great condition.Loved the modern feel of the room.
Response from Hotel Management on 3 Jan 2015
we are glad to have left a good impression of your first visit with us and we are happy to learn that you had a great stay experience with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
Not Impressed I have used Expedia in US and Uk, in all my previous experiences it was wao! However with the Gautam at Karol Bagh New Delhi it was way below my expectation! To make up I decided to stop over at Four Point Bur Dubai.
Response from Hotel Management on 3 Jan 2015
we are sorry to learn that your experience was not a good one with us and we hope that you would give us a second chance to show an improved set of services.

6/10 Okay

Carlos, göteborg

Liked: Staff & service
Helt okej
Hotell som fyller sin funktion men är inte så himla Deluxe som namnet framhäver. Dock är det Indien och i deras mått kanske det är deluxe.
Response from Hotel Management on 16 Jul 2016
Thank you for taking time to rate our services and your stay experience with us.

8/10 Good

Scarlett, sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and clean hotel.
Gautam Hotel looks quite good with a clean bright reception area.Rooms are big and clean,Excellent Indian food and a really good atmosphere! The bathroom was also quite clean and all the stuff worked perfectly from the shower to the taps. The TV, AC in the room were working perfectly too. The best part is the location of this hotel and the spacious rooms which are very neat and clean.The staff was extremely welcoming and helpful in any request we had. Perfect hotel.
Response from Hotel Management on 6 Sept 2014
we are glad that you had a great stay with us and you like our services and we hope that you would give us another opportunity to serve you as well.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
RUIDO EN LA HABITACIÓN
LA HABITACIÓN ESTABA UBICADA EN EL TERCER PISO. POR EL SISTEMA DE EXTRACCIÓN DE HUMOS DEL RESTAURANTE DEL HOTEL HABÍA VIBRACIÓN EL LA HABITACIÓN Y TAMBIÉN RUIDO. NO ERA TODA LA NOCHE PORQUE HACIA LAS 00:30 LO APAGABAN PERO RESULTABA BASTANTE MOLESTO.
Response from Hotel Management on 6 Sept 2014
we are sorry to hear that certain factors did not perform well in making your stay a good one and we apologise for the same and we are looking into the concern areas as well so that such problems does not exist for our guests or on your future visit considering you will give another chance of our services.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Management on 6 Sept 2014
we appreciate your time and effort for rating us