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Reviews of Hilton Garden Inn New Delhi/Saket

4 out of 5
Hilton Garden Inn New Delhi/Saket
A4, DLF Place, Saket District Centre, New Delhi, Delhi N.C.R

Reviews

8.6

Excellent

Rating 10 - Excellent. 240 out of 484 reviews" "
Rating 8 - Good. 157 out of 484 reviews" "
Rating 6 - Okay. 49 out of 484 reviews" "
Rating 4 - Poor. 22 out of 484 reviews" "
Rating 2 - Terrible. 16 out of 484 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bikram

Travelled with family
Will never come to this property and will not recommend to any body either . It was a nightmare to stay in this hotel. Hilton chain name in drain and shame
Stayed 2 nights in Apr 2024

8/10 Good

Kulveer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, clean, resturant has a great variety to choose from. Rooms very clean, good size.
Stayed 3 nights in Mar 2024

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
No non smoking rooms available. Hotel was not clean.
Stayed 2 nights in Feb 2024

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2024

4/10 Poor

Shalen

Travelled with family
Old hallway and rooms, air vents dirty, bathroom toiletries had mildew. Restaurant food was salty and very spicy,
Stayed 2 nights in Feb 2024
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, New Delhi. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problemWarm Regards,Sumit SinhaFront Office Manager

8/10 Good

Ashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Umesh and Rajnandani at front office are the best in the business very courteous staff to have
Stayed 1 night in Jan 2024
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

4/10 Poor

Quynh, Kent

Travelled with group
Disliked: Cleanliness
Connect to shopping mall which we could buy things we need or dine within walking distance. Rating low because my room smelt cigarette strongly even though I requested a non-smoking room when checked in.
Stayed 1 night in Jan 2024
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, New Delhi. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problemWarm Regards,Sumit SinhaFront Office Manager

10/10 Excellent

sida

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

10/10 Excellent

Claire

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great safe location with plenty of shopping and eatery’s nearby. Large clean rooms ( thank you Vipin for keeping our room so nice) and a welcoming lobby. The breakfast was incredible! Saying it was expansive is an understatement. There was something for everyone. We enjoyed the Indian food most and this was noticed by the staff, especially Kapil. Kapil took extra care of us and brought us freshly made Indian delicacies that we had not had before. The excellent food and special services of Kapil and also Sufiyan made for a wonderful start to every day. All in all, the staff were friendly, helpful and professional. When we return, we will choose The Hilton Garden Inn again.
Stayed 4 nights in Dec 2023
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

8/10 Good

Ashish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

8/10 Good

Ashish

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

2/10 Terrible

Prabhjot

Stayed 1 night in Dec 2023
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, New Delhi. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problemWarm Regards,Sumit SinhaFront Office Manager

6/10 Okay

Stephen

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from sumit on 13 Dec 2023
Dear Valued Guest,Greetings of the day! Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, New Delhi. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problemWarm Regards,Sumit SinhaFront Office Manager

10/10 Excellent

Ashish

Business traveller
Liked: Cleanliness, staff & service
Response from sumit on 12 Feb 2024
Dear Valued Guest,Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services, amenities and location. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team and work towards providing a better experience on your next stay. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New DelhiWarm Regards,Sumit SinhaFront Office Manager

2/10 Terrible

James

Disliked: Staff & service
Rude, unhelpful staff. Dreadful!
Stayed 2 nights in Nov 2023

8/10 Good

NORBERT

Liked: Cleanliness, staff & service
The hotel is convenient and located in the mall with several shops and eating joints. The overall breakfast quality was average , its odd setup that the food is placed a few levels above and one has to walk down the steps to the tables to eat. Tea quality is somewhat below average. Indian breakfast and late night dining options are good. Staff provided good service. The shower floor is slippery and no face wash.
Stayed 6 nights in Nov 2023

2/10 Terrible

Rajinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is very old and outdated. Room condition was not at Hilton standard. Dirty sheets. Had to call front desk for clean sheets 2-3 times. The towels were smelly. It’s not worth your money at all we paid premium price for 1 star hotel. Very disappointed. Never again at this hotel.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nayuta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two burnt spots on the carpet, the bedboard covered in dust, smudges on the window, hairs on a shower drain, a broken curtain rail, and an opened bottle of shower gel. After a day, they changed the lines and “cleaned” my room but all of those above stayed the same. I trusted the name of Hilton but I am truly disappointedted.
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
The hotel restaurant had wonderful offerings and the chefs were eager to make something a la carte.
Stayed 6 nights in Sep 2023

10/10 Excellent

Ebtisam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was great
Stayed 2 nights in Oct 2023

6/10 Okay

kapil

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is very good , however carpet is very bad in the room and corridor. Stinky and has lot of spots everywhere.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jane

Stayed 2 nights in Aug 2023

10/10 Excellent

Veronica

Stayed 1 night in Aug 2023

2/10 Terrible

Nishant

Stayed 3 nights in Jun 2023

8/10 Good

Roomi

Liked: Cleanliness
It could be better, it was better than before but more efforts needed. Cleanniless is key problem. Hotel must look after that. Stinky bedsheets and tea cups.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rupinder, Olathe

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service
Stayed 1 night in Jun 2023

10/10 Excellent

Rupinder, Olathe

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, specially in dinning hall. Shams her and Yogesh were great!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Tawanta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is connected to a mall and is within close walking to another mall and convenience stores nearby. I felt safe walking in the neighborhood. The staff is friendly, patient, and helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Vishal

Stayed 1 night in May 2023

8/10 Good

Anirudh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

sheikh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sheikh
check in staff very cooperative, soft spoken, very good especially Rani, she in very knowledgeable, very cooperative
Stayed 2 nights in Apr 2023

8/10 Good

Joyti

Stayed 2 nights in Apr 2023

4/10 Poor

Christopher

Disliked: Staff & service, amenities
Not a good location. Staff could not even assist me with finding my way around tge city near the hotel.
Stayed 2 nights in Apr 2023

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not get the room I paid for
I booked a king double and ended up in a room for guests with disabilities. Reception said I had no choice but to stay in that room as they were fully booked. The bathroom had a fold down chair, the sink was as high as my knees and I found the standards of cleanliness poor. I would not stay here again
Stayed 2 nights in Feb 2023

10/10 Excellent

Thinley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Especially at India Grill restaurant.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't know this Saket place, but I confirmed I made a good reservation. This HIlton Garden Inn is next to the trendy "Select City Walk" shopping mall, and actually hotel is connected to the mall on the 3rd floor. Please try! In the hotel, I looked forward to breakfast every morning. There are varioustypes of options in the buffet, and also you can ask staffs to get something you want to try, such as chai, masala omlett, and other food based on your preference. Also, it was uniqueness of this hotel, they have small Pantry space, so you can buy small snacks and drinks whenever you want. (Price was also reasonable) For outside: -This hotel is also close to the world heritage site " Qutab Minar". About 30 min by taxi (I used app OLA) . - If you like to walk local town, then I suggest to go north from the mall. there are towns and many food stands, after going through small paths. If you are interested, please also try old market. To me those places are peaceful, and kind to tourist. -Finally, the mall. If you are a genuine shopper, you can enjoy the mall whole day. Many global brands are also there, but you can also find indian brands there, so In my case just window shopping was satisfactory. -Last but not least, I really thank you for the door staffs. When I had difficulty to communicate local food delivery, she handled the conversation in Hindi many times. I really appreciate her and I really sad when leaving the hotel. I want to visit this hotel again

10/10 Excellent

Gayle

Stayed 4 nights in Nov 2022

10/10 Excellent

Ruth, Delray Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Very considerate and courteous. The fact that several malls are around the hotel is great(not Indian markets) gives a little of the US in India. Right now the hotel doesn’t look pretty due to the renovations, but there was no noise while we stayed there. It was a great stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Rakeshprasad

Stayed 2 nights in Nov 2022

6/10 Okay

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not helpful
Stayed 2 nights in Nov 2022

8/10 Good

Khentul T

Stayed 3 nights in Nov 2022

6/10 Okay

Parmindra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator card system doesn't work properly. Tried to get a airport shuttle, the staff uses confusing language, it didn't work out. The bar charges are high, $7.90 us dollars for a bottle of heineken in india is shocking. Not going back.
Stayed 1 night in Oct 2022

10/10 Excellent

madhu sudan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay if you want to do some shopping in Delhi and eat gourmet food at many outlets in the mall !!
Stayed 1 night in Aug 2022
Response from Parul Gera on 26 Sept 2022
Dear Valued Guest Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket. Warm Regards, Parul Gera Reservations Manager

8/10 Good

ishita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and great staff!
Stayed 3 nights in Aug 2022
Response from Parul Gera on 26 Sept 2022
Dear Valued Guest Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket. Warm Regards, Parul Gera Reservations Manager

10/10 Excellent

Azat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Aug 2022
Response from Parul Gera on 26 Sept 2022
Dear Valued Guest Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket. Warm Regards, Parul Gera Reservations Manager

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Parul Gera on 26 Sept 2022
Dear Valued Guest Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket. Warm Regards, Parul Gera Reservations Manager

10/10 Excellent

Azat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022
Response from Parul Gera on 26 Sept 2022
Dear Valued Guest Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We will communicate your valuable feedback to our concerned team. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket. Warm Regards, Parul Gera Reservations Manager

10/10 Excellent

Marii

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where all lovely. The room was clean. The breakfast was first class covering an Indian and continental variety. You could walk straight to the mall and select city walk was adjoining. I would recommend this hotel
Stayed 2 nights in Jun 2022
Response from Parul Gera on 12 Jul 2022
Dear Valued Guest Greetings of the day! We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team. Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you. We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket. Warm Regards, Parul Gera Reservations Manager