"When I arrived - a few minutes after 9 p.m. - there wasn't a human being on site. I called the hotel's phone number and reached a person - I believe she may have been the owner - who directed me to a key box. However, the hotel generates a security code for each guest based on the area code of that guest's phone number (a TERRIBLE security practice), and the person proceeded to blame me because I had made my hotel reservation through hotels.com and apparently hotels.com doesn't send my actual phone number to the hotel, so the hotel didn't have my proper area code. By this point, I had been standing outside for at least 15-20 minutes. The hotel representative told me to "be patient".
People in the hospitality business who completely lack hospitality skills should find a different line of business.
Moreover, the hotel had all sorts of rather rude messaging about what guests can and can't do. If this is the future of hotels - self-serve, perhaps AI-driven - then NO THANK YOU.
I advise looking elsewhere."
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