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Reviews of Microtel Inn & Suites by Wyndham Palm Coast I-95

2 out of 5
Microtel Inn & Suites by Wyndham Palm Coast I-95
16 Kingswood Dr, Palm Coast, FL

Reviews

7.2

Good

Rating 10 - Excellent. 322 out of 1004 reviews" "
Rating 8 - Good. 309 out of 1004 reviews" "
Rating 6 - Okay. 131 out of 1004 reviews" "
Rating 4 - Poor. 114 out of 1004 reviews" "
Rating 2 - Terrible. 128 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good. It was nice and quiet. AC worked well. Breakfast was good. Microwave and mini fridge in the room. Nicely decorated. Good experience with the staff. Friendly. My credit card was charged, then I had to pay the taxes once I checked in, which was fine. I gave my debit card for that. An hour later, found a "pending charge" for the full night's stay and the next day another pending charge for another $32 and change. When I asked at check out what they were, the first charge was "a hold" and then the taxes would take out and the rest put back on my card. The second charge, no one could figure out what that is for and no manager on the premises. The front desk clerk said he would talk to the manager about it. So very helpful staff, but be prepared for charges no one can explain. Other than this, I do recommend the place if you need a place to stay.
Stayed 1 night in May 2024
Response from Microtel Inn & Suites on 8 May 2024
Dear Guest,We have checked the folio, the only charge on your personal card is 14.95 admin fees Plus 20.00 pet fees.Since the pet fees was added after the check-in the card got reauthorized. Upon your check-out the authorization has been released already.Please do let us know if you have any more questions.Thank you

10/10 Excellent

Janusz

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Microtel Inn & Suites on 9 May 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at Microtel Inn & Suites, Palm Coast. I will be sure to share your kind comments with the team, they love to listen to when they receive positive feedback. We hope to see you again soon!

4/10 Poor

Fletcher

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Okay
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
Thank you for your review. We truly regret that the accommodation was not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all our guests.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very nice..
Stayed 1 night in May 2024
Response from Microtel Inn & Suites on 6 May 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and efficient. The hotel was clean and welcoming. We would stay again. Thanks.
Stayed 1 night in May 2024
Response from Microtel Inn & Suites on 4 May 2024
I appreciate you telling us about your experience at Microtel Inn & Suite, Palm Coast. Your kind words will brighten the teams’ day. We hope to see you next time you’re in the Palm Coast area.

6/10 Okay

Boris

Travelled with family
Disliked: Property conditions & facilities
The room is dirty. Breakfast is poor.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator doesn’t work properly it has to be sent by staff and take forever or never arrives.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

6/10 Okay

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs better soap and shampoo in the rooms.
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Leila

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, there was a huge hole in the ceiling over the shower. The hallway smelled like urine. The sheets and blankets were very dirty. There was hair and dirt all over the floors. Outside around the pool was cigarette butts
Stayed 2 nights in Mar 2024
Response from Management on 1 May 2024
Dear Guest,We have inspected the room thoroughly. none of your claims are correct.Thank you

6/10 Okay

morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised by how nice the room was. Can definitely recommend it.
Stayed 1 night in Feb 2024
Response from Microtel Inn & Suites on 25 Apr 2024
Thank you for your kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. At Microtel Inn & Suites, Palm Coast, we constantly strive to provide excellent service and satisfaction to all our guests, and when a guest takes the time to write, we are especially grateful.

6/10 Okay

Charlie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The location, employees, price was perfect but found it to be not up to par on clean. Trash in the hall ways, looked like it was not cleaned in a month. Dust on the toilet paper holder.
Stayed 2 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

2/10 Terrible

Tatiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and stinky carpet. Needed to buy a candle for the room
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

6/10 Okay

ALAN, SIMPSONVILLE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

8/10 Good

Alek

Liked: Cleanliness, staff & service
It is ok.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 23 Apr 2024
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Microtel Inn & Suite, Palm Coast.

10/10 Excellent

Paul

Business traveller
Disliked: Property conditions & facilities
People are living in the woods near the Microtel building. A tractor trailer parked in the parking lot and left the trailer there over night. The plumbing in my room was in need of repair. The toilet ran off and on and the bathtub leaked a lot.
Stayed 9 nights in Apr 2024
Response from Management on 20 Apr 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

8/10 Good

Hillary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Some of the staff weren’t so friendly, the phone in my room didn’t work but nothing was done about it. Otherwise, everything was fine.
Stayed 2 nights in Apr 2024
Response from Microtel Inn & Suites on 17 Apr 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excactly as adverstise, a resonably priced two star hotel. The staff is very friendly and the rooms (I had two over two visits) we clean and comfortable. That's all I needed or wanted.
Stayed 4 nights in Apr 2024
Response from Microtel Inn & Suites on 16 Apr 2024
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Microtel Inn & Suite, Palm Coast.

6/10 Okay

Rafael

Travelled with family
Disliked: Amenities
Carpets were not clean, breakfast minimal, juice machine broken ... would not stay again
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

4/10 Poor

Debra

Stayed 3 nights in Apr 2024
Response from Management on 4 May 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Yoshe

Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 15 Apr 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel definitely needs updates. Elevator needed repairs. Carpets were very dirty and smelled. Bathrooms needed updated and in general, rooms were not the cleanest. Wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 26 Apr 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Reservations were misleading and difficult to change
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 6 Apr 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

4/10 Poor

Debra

Travelled with partner
Disliked: Staff & service, amenities
It was ok for the money, it was pretty quiet at night but the walls are thin. Seems like alot of people live there full time
Stayed 3 nights in Mar 2024
Response from Management on 6 Apr 2024
Thank you for your feedback about your stay. We’re sorry the hotel didn’t meet your expectations. We’ll share your comments with our room attendant staff, confirming they are following proper cleaning standards and techniques.

8/10 Good

NITI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very helpful and accommodating. Housekeeping missed to clean my room twice in 6 days. They didn’t even come to change the towels and remove the garbage which is very disappointing.
Stayed 6 nights in Mar 2024
Response from Microtel Inn & Suites on 6 Apr 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

8/10 Good

Santos

Liked: Property conditions & facilities
Good and clean
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 6 Apr 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable atmosphere!
Stayed 1 night in Jan 2024
Response from Microtel Inn & Suites on 6 Apr 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

6/10 Okay

Jose

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 6 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Sharon

Stayed 5 nights in Mar 2024
Response from Management on 23 Apr 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

6/10 Okay

TASHA, BRONX

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on 6 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

6/10 Okay

Allan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated
Stayed 1 night in Mar 2024
Response from Management on 6 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

6/10 Okay

Shonara

Liked: Cleanliness, staff & service
i brought the kids so i booked because of the free wifi just to come there and the wifi didn’t work my entire stay
Stayed 3 nights in Mar 2024
Response from Management on 6 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Xavier

Travelled with family
Disliked: Amenities
I am writing to express my deep dissatisfaction with the recent experience I had at your establishment. On March 23, 2024, I was charged a smoking fee of $150 on my bill, despite being a non-smoker and adhering strictly to your hotel’s non-smoking policy. Upon discovering this charge, I immediately contacted your front desk to rectify the situation. However, the staff was unhelpful and insisted that the fee was valid, despite my protests and assurances of my non-smoking status. This lack of understanding and cooperation from your staff only exacerbated my frustration and disappointment. I must emphasize that I did not engage in any smoking activities during my stay at your hotel. Therefore, I find it unjust and unacceptable to be charged for a violation I did not commit. It is evident that this fee was applied erroneously or fraudulently, and I demand a full refund of the amount charged. Furthermore, I am deeply concerned about the integrity of your billing practices and the potential for other guests to be similarly unjustly charged. I urge you to investigate this matter thoroughly and take immediate action to refund the smoking fee charged to my account. Additionally, I expect assurances that steps will be taken to prevent such incidents from occurring in the future and to improve the training and responsiveness of your staff in handling guest complaints.
Stayed 2 nights in Mar 2024
Response from Management on 28 Mar 2024
Dear Xavier,Thank you for reaching out.We take stringent measures regarding smoking in our property. Our housekeeping supervisor meticulously inspects every room post-checkout, and unfortunately, we discovered evidence of smoking near the window coupled with a strong smoke odor within the room.Please find attached the picture taken by our room inspector during the inspection.As per our policy, upon check-in, you acknowledged and signed the smoking fees charge clause on the registration card, which stipulates that smoking fees can amount up to 250.Regrettably, no refund will be issued, and we consider this matter closed.Thank you for your understanding.Sincerely,Manager

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service
Front desk receptionist (forgot his name?) provided me and my family exceptional service. He was polite, will spoken, and has a great sense of humor. That was awesome. But once I stepped into the elevator and got to the third floor of my suite I felt like I was deceived. Nothing look like the photos I saw online when I booked my reservations. The carpet hallways were absolutely dirty and full of stains. My suite was clean but not completely clean. My TV was broken. I had to watch TV for 3 days with lines coming horizontally on the screen. As for the breakfast all I did was just have coffee ☕️ but let me tell you that the gentleman that prepared or keep everything nice and neatly during breakfast was super nice! All staff was very polite and and outgoing. Doing a good job in customer service. I just feel like the place or the building needs some upgrades. (Paint, remodel, change or steam clean the carpets. I would not recommend this place to friends or family. Unless I find out they have done some upgrades?
Stayed 3 nights in Mar 2024
Response from Management on 28 Mar 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. We will take into consideration your concerns that you mentioned.Thank you

6/10 Okay

Fred

Liked: Cleanliness, staff & service
Breakfast not ready on time.
Stayed 3 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for the great recommendation! If there is anything we can do to assist in the future, please don’t hesitate to reach out to our team here at Microtel Inn & Suite, Palm Coast.

8/10 Good

ilya, long branch

Liked: Cleanliness, property conditions & facilities
The place is very busy all the time . Front desk is very nice but cleaning inside building and inside rooms has to improve.
Stayed 5 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for the great recommendation! If there is anything we can do to assist in the future, please don’t hesitate to reach out to our team here at Microtel Inn & Suite, Palm Coast.

2/10 Terrible

Ana

Disliked: Amenities
We had a domestic next door. It was loud, I called front desk and I was told to call the police. Then your security guard came a it was a horrible experience. Never we will back
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 28 Mar 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

4/10 Poor

Walter

Travelled with partner
Disliked: Property conditions & facilities
The elevator was not working properly, you could not summon it from the second floor. The whole facility was in dire need of updating.
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

6/10 Okay

alicja

Stayed 2 nights in Mar 2024
Response from Management on 15 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 18 Mar 2024
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Microtel Inn & Suites on 18 Mar 2024
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests.

8/10 Good

Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok but persons on nearby room noisy after 12 am
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 16 Mar 2024
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests.

10/10 Excellent

Teresa

Liked: Amenities
Easy check in, friendly staff
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 16 Mar 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

10/10 Excellent

Brittany

Travelled with group
The staff are friendly and helpful.
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 16 Mar 2024
We are happy to hear that you enjoyed your stay with us at Microtel Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Palm Coast area you will stay with us again.

6/10 Okay

ELAINE

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
rooms and area near motel
Stayed 2 nights in Mar 2024
Response from Management on 14 Mar 2024
Thank you for your recent stay at Microtel Inn & Suite, Palm Coast. We appreciate you taking the time to inform us of your recent stay, and we will be using your comments for future improvements to the property. It’s through comments such as yours for us to be able to improve.

2/10 Terrible

Eduardo

Travelled with group
Disliked: Staff & service
Lobby person has very little experience. At check in I was overcharged. Took funds out of my account. Still waiting for credit. Management said they released funds. My bank posted today no refund went thru filing a dispute. Called directly management not available. Unhappy
Stayed 3 nights in Mar 2024
Response from Management on 14 Mar 2024
Dear Guest,As we had spoken over the phone, it is Expedia you will get your refund from not from us. I did explain this to you and the Expedia agent as well. We do not over charge our guests.Thank you

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and friendly staff!
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 7 Mar 2024
Thank you for your kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. At Microtel Inn & Suites, Palm Coast, we constantly strive to provide excellent service and satisfaction to all our guests, and when a guest takes the time to write, we are especially grateful.

8/10 Good

Kimberly, MARIETTA

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: good rate; clean; friendly service at check in; bed was comfortable; room had microwave and mini fridge. Cons: Room could use some cosmetic repair; breakfast was limited; difficult to control temperature in the room
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 6 Mar 2024
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Even if this hotel is not new, the staff was very nice and helpful.
Stayed 2 nights in Feb 2024
Response from Microtel Inn & Suites on 5 Mar 2024
Thank you for your kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. At Microtel Inn & Suites, Palm Coast, we constantly strive to provide excellent service and satisfaction to all our guests, and when a guest takes the time to write, we are especially grateful.