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Reviews of New Mandala Golden Spa Resort

3 out of 5
New Mandala Golden Spa Resort
Coochbehar Road, Near Clock Tower, Gandhi Road, Darjeeling, West Bengal

Reviews

5.4
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

6.8/10

Cleanliness

5.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Subhash

Disliked: Cleanliness
Stayed 1 night in Nov 2021

2/10 Terrible

Sandip

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay in a room booked from Hotels.com.
Room booked was mountain view and they didn’t provide that. Bathroom was smelling terrible. I paid 5500 rupees per day with horrible experience. I want money back. I will never book a hotel from Hotels.com.
Stayed 2 nights in Dec 2020
Response from manager on 18 Feb 2021
Dear sir, Sorry for your inconvenience caused.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

SUDIPTO

Liked: Cleanliness, property conditions & facilities, room comfort
My stays at New Mandala Golden Spa Resort
Room decor was excellent. Food was ok. But I was not provided with wi-fi password during my stay.
Stayed 3 nights in Jul 2019
Response from DEEPIKA RAI on 12 Aug 2019
Thank you for your valuable feedback. Hope to see you soon with our best. Thanking You

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable stay
Had a very nice stay. The staff was courteous and attentive- perhaps overattentive as we got many calls throughout our stay asking if we were going to eat each meal at the hotel, etc. It was quite cold while we were there and we were given a heater to make the room more comfortable. We were told it would cost ₹300 per day but did not get charged for it on check-out. The room was spacious and the bed was comfortable. Coffee, tea, water, and toiletries were provided. The view was nice. Breakfast was a buffet with lots of options and great chai.
Stayed 3 nights in Feb 2019
Response from Deepika Rai on 28 Feb 2019
Dear Guest, Thank you for your valuable feedback.We are glad that we could make your stay comfortable and memorable one. Hope to see you soon. Thank You

4/10 Poor

tsutomu

Disliked: Staff & service, property conditions & facilities, room comfort
場所はわかりにくく、フロントの対応にも疑問のホテル
場所はわかりにくく、大通りから坂を登り、途中で右に曲り、さらに坂を登る。フロントに行くと、まるで予約が入っていないような雰囲気で、いくら支払っているかを確認してから部屋を選んでいたような状況。
Stayed 2 nights in Dec 2019