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Reviews of Peacock Hotel

3 out of 5
Peacock Hotel
Bibi Titi Mohamed Road, Dar es Salaam

Reviews

6.2
Rating 10 - Excellent. 4 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 6 out of 24 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yustina

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional customer service and location is very convinient
Stayed 1 night in Jul 2023
Response from Peacock1 on 25 Jul 2023
Dear Yustina Many thanks for your feedback and we are delighted to have served you to your satisfaction.

4/10 Poor

Hussein

Liked: Cleanliness, property conditions & facilities, room comfort
Not good for good otherwise OK
Presidential suit was good but not as big as imagine, description mentioned two bathrooms and seperate lounge but in reality is it just one big room with a large bathroom with bath and shower cubicle seperate but in the same bathroom. Food was poor, very poor, having eaten in many places around the world this is not the place to eat. Bad food for breakfast, waiters dont know difference between a fried egg and omelette. Asked for fried egg got omelette. Dinner was very bad, chips were soggy, barbecue coat was full of fat and rubbery. No selection of dessert only had fruit salad. If food is your thing thrn dont go here.
Stayed 1 night in Jul 2023
Response from Peacock1 on 25 Jul 2023
Dear Mr. Hussein First and foremost, I take this opportunity to thank you for being our guest at the hotel and taking your precious times sharing your experience. Secondly, I on behalf of the entire team would like to extend to you our sincere apology for causing your stay such uncomfortable. We at Peacock Hotel treat any reviews with major concern and our focus always is to offer an authentic Tanzanian hospitality that makes Tanzania unforgettable. Meeting and exceeding customer expectations is our key role and road to success.Kindly rest assured that we have taken your review top on our priorities and will ensure all noted issues are rectified with immediate effect. I will appreciate you trying us once again anytime in future and experience an enjoyable, memorable and comfortable stay with Peacock Hotel Dar es Salaam.Sincerely,Ipyana Mwakamela General Manager

8/10 Good

Charlotte Sverre

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious rooms. Most needed very minor maintenance. Close to the ferry to Zanzibar. Good staff and good restaurant. Liked our stay there. Will use again,
Stayed 2 nights in May 2021
Response from Peacock1 on 25 Jul 2023
Thank you for sharing with us your stay experience, we have taken with appreciation your point on maintenance issues. Thank you! Ipyana Mwakamela General Manager.

8/10 Good

yoav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Bader

Disliked: Staff & service
Stayed 3 nights in Jun 2020
Response from Dan on 15 Jul 2020
Hi, Thank you for the feedback and looking forward to serving you again next time you visit Dar es salaam. Regards Reservation Dept.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Very kind to customers. The rooms were very clean as well
Stayed 9 nights in Mar 2020
Response from Peacock1 on 25 Jul 2023
We appreciate your feedback, and we will maintain what we do currently and even improve more.Thank you,Ipyana Mwakamela General Manager

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for price and location.
Stayed in Hotel Peacock for 4 nights on business trip in the junior suite. Rooms were very good. AC effective, TV very limited channels had complained but did nothing about it. Rooms need more better lighting. Food is average. BF has no choice or very limited items for vegeterians. Go prepared.
Stayed 5 nights in Sep 2019
Response from coni on 16 Oct 2019
Dear Ramesh Thank you for choosing peacock for your stay,we appreciate your review and we promise to work on them,we can assure you that your stay at peacock hotel will be memorable next time . thank you.

6/10 Okay

Malikah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overcharged me for room service & won’t refund me
This hotel charged me twice for the same meal I ordered through room service. I’ve been trying to get in contact with them through their email As I’m back in the states and no response. No room service menu in the room and you have to pay room service 10000 shilling in order for them to bring your food up. Another thing that bothered me was the laundry guy took it upon himself to drop off my ironed clothes then come in my room and close the door like he was staying there looking for the “laundry sheet” to fill out. Super uncomfortable and awkward as I was in my pajamas. So annoyed about the overcharge and I want my money but compared to other hotels this one was very clean and comfortable.
Stayed 1 night in Jun 2018
Response from Nera on 15 May 2019
Dear Malikah please on behalf of the team peacock hotel we apologies for the bad experience you encounter during your stay, please if you still have the supporting document of the over charge kindly send the details through so that the hotel can look into the matter. regards

2/10 Terrible

MT, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking not honored
We arrived late at night but were refused to honor our reservation. I showed the confirmation email from expedia ( I had already paid for my stay). They confirmed the reservation in the system but said it was already given to someone else. They offered us their crappy rooms in the budget section of the hotel. Wifi didnt work most of the time. Bathroom door knob was missing which they never fixed. There were no windows in the room ( Had paid for the deluxe room with the "View"). It is one thing to not be able to honor the reservation but on top of that being rude to the customer make this the worst experience I have ever had.

2/10 Terrible

Shabbir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to book peacock even it's free of charge!!!!
On arriving at hotel we're shocked by the receptionist that we have no booking!!!!! Than we call hotels.com and finally we're given deluxe rooms instead of suite!!!!! It was horrible experience with peacock hotel and their room service is hopeless!!!! By God i had not seen such terrific exprience in my whole life and will advise not to book these service less hotel if they give you free of charge stay!!!!

2/10 Terrible

prapapan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor services and not worth the money at all
Poor services. We had to wait for 2 hours for check-in. No towels and pillow cases in our room. A safe deposit and A/C remote control not working. We were freezing all night. The front desk was helpless. We asked for maintenance but no one showed up.

2/10 Terrible

Aamir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if possible
Pictures lie. The rooms are nowhere nearly as nice as the pictures suggest. The AC was noisy. Corridors smelly, and staff was unmotivated at best. The maid was a thief, caught her red handed with my passport wallet and money. the manager came up to apologize and the rest. Would not stay here again at all.

10/10 Excellent

ABBAS AKBAR

Liked: Cleanliness, staff & service, property conditions & facilities
WE HAD A GREAT STAY

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They should be shut down!
We arrived at the hotel 5 in the morning, the security guard wouldn't let us in and had me talk to the reception over the intercom. The guy told me they were fI'll to max capacity and that my expedia booking was cancelled without ever informing me. I was on the streets of Dar es Salaam 5 in the morning with 3 kids and and elderly person to find a place to stay. They better return my money along with compensation of the trauma they cuased my family. Expedia should remove them from their listing!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decent hotel in downtown
Experience was okay. Group rented 5 rooms for 3 nights, and most rooms were acceptable. I personally stayed in two different rooms. First one had poor A/C, phone and TV did not work, no towels provided 2nd day). Second room, A/C was broken (the phone worked so I called in repair and they fixed it). Food was below average, and food service was very slow. Twice at the bar they claimed to not have the right change, and would get it for me, neither time did they provide it. The manager was apologetic, and said the next time we stayed there it would be a better experience. They have added a new wing. I saw the rooms there, and they are much nicer; likely we would have avoided the mechanical issues noted above.

8/10 Good

Claus

Stayed 2 nights in Aug 2022
Response from Peacock Marketing on 18 Aug 2022
Thank you so much and we hope you had good time at our hotel. Welcome again

4/10 Poor

Lisa Joram

Stayed 4 nights in Jul 2022
Response from Peacock Marketing on 19 Jul 2022
I appreciate your review. Although I'm sorry you had a bad experience, I genuinely appreciate you bringing this to my notice. We sincerely regret if our service fell short of your expectations. We hold ourselves to a high level, and we are deeply disappointed to learn that this standard was not upheld during your engagement with our company. Our top goal is making sure you're happy.

4/10 Poor

Jean-Yves

Disliked: Staff & service
Stayed 1 night in May 2022

8/10 Good

yoav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Ken, Osaka, Japan

Liked: Cleanliness, staff & service, amenities
新館のようなものと古い建物があります。新館の方はとても綺麗でした。 スタッフの方はとても親切でありがたかったです。
Stayed 1 night in Feb 2020
Response from Peacock1 on 25 Jul 2023
Dear Mr. Ken,Thank you for your review. We are currently making a plan to renovate our old building too. Hope to see you again in a very near future.Thank you,Ipyana Mwakamela General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Correct sans plus. Il n’y avait rien d’extraordinaire. Par contre, il n’y avait pas d’eau chaude le matin si bien que je suis parti sans pouvoir prendre une douche
Stayed 1 night in May 2019
Response from Nera on 15 May 2019
Dear sir/madam please we the team of peacock hotel apologies for the bad experience you encounter during your stay at peacock hotel,we have had any issue of hot water but for now we have sorted the issue and everything is okey promise that the next time you come at peacock hotel you will not have any problems.looking forward to host you again.

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Daniel on 12 Nov 2018
Thank you for your review, we really appreciate. We are looking forward to host you again next time you travel to Dar es salaam