Dear Valued Customer, We thank you for choosing Greenlight Hotel for your stay in Dar es Salaam and also we appreciate you for taking the time to give us your review. Please accept our sincere apologies for the unpleasant experience you endured upon your check in at our beautiful hotel. At Greenlight hotel, room amenities like different types of towels, dental kit, hair comb, bottles of mineral water and a delicious buffet breakfast are offered on daily basis at no extra cost according to your room occupancy status. Same applied for our free speedy and reliable Wifi available in all rooms and all outlets in our property. Our assurance to you is that the mishaps experience will never happen again, because disciplinary action has been taken and the issues has been clearly addressed to all remained team members, to make sure our hospitality status and service level continue to be beyond our guest's expectation as how it has been that way for long. Our apology once again, looking forward to have a second chance to serve you in a near future. Best Regards, Godfrey Mahimbo - General Manager

Dear Honorable client, Many thanks for taking your time to review our property. Indeed we do also thank you for choosing our hotel for your stay. On behalf of Greenlight Hotel, please accept our sincere apologies for the unpleasant experience that you endured during your last stay with us. I however would like to address the issues that you have raised in your review in the following order: Airport transfer: Greenlight Hotel is located nearest to the airport more than any other high-end hotel in Dar es salaam city. We are talking about an approximately 10 minutes drive or less. This is usually the case as we are located in an area whereby a journey to and fro the airport does not suffer traffic snarl-ups. We normally encourage our esteemed clients to send us email about their flight details, exact arrival date and time. This will give us an opportunity to arrange our airport shuttle for a seamless transfer. The fact that you did not send us the aforementioned details, served to delay the process. Lift maintenance: Indeed we sincerely apologize for the hiccups that our esteemed clients experienced in our elevator. We have taken measures to ensure that there will be no repeat experience of the same. Thus i am glad to inform you that a new elevator system is now up and running and thus i wish to assure our clients of a very smooth experience in our lift system. Wifi: I also would like to apologize about the erratic wifi experience during your stay. Indeed we had a short interruption of the wifi but which was later rectified by our provider. We pride ourselves to offering our clients free super-fast and reliable wifi in the rooms and all other outlets in our property. I have already shared your candid review with my team, and i do take this opportunity to assure you that the mishaps that you encountered have been fixed.

Dear FA Gerber, Many thanks for your feedback. It was indeed a pleasure to host you. On behalf og Greenlight Hotel, I am indeed great full that you found our beds comfortable. I take full note of your mis givings on our breakfast, Please accept my sincere apologies over the mishap. I have taken time to share this with my team especially the Kitchen dept. Thankfully, we have effected the necessary changes that will go a long way to ensure that our breakfast is awesome as we go ahead. My assurance to you is that the unfortunate experience will never re-occur. I do look forward to granting you an awesome stay, in case you settle on a repeat visit. Best Regards, Leonard Chege, General manager.

Dear Esteemed client, Many thanks for choosing Greenlight hotel for your stay. I do also thank you for taking time off your schedule to review us. I also do take note of the fact that you found our property quite convenient due to closeness to the main International airport in Dar es salaam city, (Julius Nyerere International Airport). We do look forward to hosting you yet again once you visit Dar city. Warm Regards, Leonard Chege. General Manager.

Dear Invaluable guest, Many thanks for choosing us for your stay, in addition to finding time to review our property. I take note of your awesome comments on our location; closeness to the airport as well as friendly and helpful staff. I have shared your feedback with my able team, and we are all thrilled of the fact that you enjoyed your stay with us. We do look forward to hosting you the next time. Best Regards, Leonard Chege. General Manager.

Dear Esteemed Client, Many thanks for taking time off to review our property. I also do take this opportunity, on behalf of my team to convey our sincere thanks for allowing us to host you. I take particular note of your awesome comments on the aspect of our Hotel's close proximity to the airport and ferry. Your beautiful review on our restaurant is also much appreciated. I have shared your awesome review with the departments responsible and the result is; more inspiration to deliver on the best of service to the best of our ability. I do look forward to hosting you again, anytime you choose Dar es salaam city as your next stop over. Best Regards, Leonard Chege. General manager.

Thank you for your kind comment. We strive to improve our services everyday.

Dear Esteemed guest, Many thanks for giving us an opportunity to host you. We do also appreciate your taking the time to review our property. I take note of your positive review on our hotel in terms of cleanliness. Concerning distance, we are located nearest to the airport, approximately 8km. I also do take particular note on your misgivings about our food. I have shared your sentiments with the departmental heads concerned, I can assure you that your return trip will be memorable. Best Regards, Leonard Chege. General Manager.

Dear Esteemed client, On behalf of Greenlight Hotel, I do sincerely appreciate the fact that you gave us an opportunity to host you. Thanks also for posting a review of our Hotel. We do look forward to hosting you, the next time you choose Dar City as your next stopover; being the ideal choice for our nearness to the main International airport- The Julius Nyerere International Airport. We do look forward to seeing you around! Warm Regards, Leonard Chege. General Manager.

Dear Honourable client, Thanks a lot for choosing us for your stay. I do also appreciate your efforts to pen a review of our property. I take note of your disappointment on the quality of service that you received from us. I do sincerely apologize for this. On the distance form the airport, we are located closest to the airport more than any other Hotel in Dar City. We go the extra mile to accord our esteemed clients airport transfers from the Hotel. This is because, when you source your own transfer from the airport, the taxi drivers are likely to charge you more, and to justify the cost they may bring you to the hotel, via a longer route. I am really sorry for your experience. To correct this anomaly, I do ensure that every client that has booked with us, gets a personalized welcoming mail which contains information about the transfer. The other aspects of service vis a vis breakfast and the overall dining experience; i have shared your feedback with my team and I do personally assure you that the necessary changes have been made to ensure an enhanced and better dining experience to our beloved guests. I do assure you that your next visit will be more rewarding. Warm Regards, Leonard Chege. General manager.

Dear Esteemed Client, Many thanks for giving us an opportunity to host you, in addition to taking time off to pen a review of our property. I do take note of you positive review and i have duly shared it with my team. We do look forward to hosting you, anytime you choose Dar es salaam as your stopover city. Best Regards, Leonard Chege. General manager.

Dear Esteemed client, Many thanks for allowing us to host you. I do also thank you most sincerely for penning a review of our Hotel. I take particular note of your misgivings on our service i.e the transfer cost, restaurant and A/C. I do sincerely apologize for your unhappy experience. Indeed you are right on the cost of transfer, whereby clients who spend at least three nights with us do get free transfer one way. I do assure you that we have been blessed with many long term stay clients. I have shared your feedback with the departments concerned and corrective measures have been taken in order to avoid a repeat of the same. I do guarantee you that if you consider us for your next stay, the experience will be more fulfilling. Best Regards, Leonard Chege. General manager.

Dear Invaluable Client, Thanks a lot for giving us an opportunity to host you. I have taken note of your awesome feedback on our property, I wish to assure you that my team and i are extremely happy that you enjoyed your stay with us. Regarding issues of water pressure, I do assure you that the anomaly has been taken care of by our able team of maintenance/engineers. We do look forward to seeing you yet again, anytime to chose us for your stay. Best Regards, Leonard Chege. General Manager.

Dear Honourable guest, Many thanks for choosing us for your stay and also taking time off to review our Hotel. I take particular note of your feedback on the airport shuttle, I take this opportunity to apologize for the unhappy experience. I have since shared your review with the reservations department for urgent review. I do assure you that a repeat of the same shall not be forthcoming. I do hope that you had a great time at the Serengeti.. Best Regards, Leonard Chege. General Manager.