Property entrance

Reviews of The Resort at Glade Springs

3.5 out of 5
The Resort at Glade Springs
255 Resort Drive, Daniels, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 394 out of 730 reviews" "
Rating 8 - Good. 189 out of 730 reviews" "
Rating 6 - Okay. 79 out of 730 reviews" "
Rating 4 - Poor. 49 out of 730 reviews" "
Rating 2 - Terrible. 19 out of 730 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from DeAnna on 21 May 2024
Thank you Tom for the nice rating! We are happy to see you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor pool, hot tub, sauna and steam room, breakfast was superb
Stayed 1 night in May 2024
Response from DeAnna on 21 May 2024
Thank you Joni for sharing the review! We are delighted that you chose to stay with us and that you enjoyed our amenities and breakfast. We look forward to your return!

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities including the tennis and basketball courts. Bowling alley was fun. Lovely one night stay driving through WV. Property is beautiful.
Stayed 1 night in Mar 2024
Response from DeAnna on 13 May 2024
Thank you Meghan for choosing to stay at our resort while passing through our beautiful state! We are happy to see you enjoyed your visit and hope that you'll choose us again during your next visit!

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was alot of amenities here at this resort . Breakfast was phenomenal . The executive suite was awesome . Very clean !
Stayed 1 night in Apr 2024
Response from DeAnna on 1 May 2024
Thank you Tonya for choosing to stay with us and sharing the nice review and rating! We are happy to see our breakfast was phenomenal and your Executive Suite was awesome. We look forward to welcoming you back!

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
not worth the money
Stayed 2 nights in Apr 2024
Response from DeAnna on 1 May 2024
Hello John, thank you for staying with us. We are sorry to see that you didn't have a valuable experience. We hope to know what we can do to improve to deliver value and more on your next visit.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, cleanliness and proximity to the Cobb golf course!
Stayed 3 nights in Apr 2024
Response from DeAnna on 1 May 2024
Thank you Keith for sharing! We are happy to see that you enjoyed your visit with us! We hope you'll be back again soon!

10/10 Excellent

Nicole

The staff is SO amazing and my room was nice & clean, I’m definitely looking forward to my next stay there.
Stayed 2 nights in Apr 2024
Response from DeAnna on 1 May 2024
Thank you Nicole for choosing to stay at our resort! We are delighted to see you enjoyed your stay with us and look forward to another visit!

10/10 Excellent

Darrell

Stayed 1 night in Apr 2024
Response from DeAnna on 1 May 2024
Thank you Darrell for the wonderful rating! We look forward to welcoming you back soon!

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. An issue arose and was handled quickly and better than expected.
Stayed 2 nights in Mar 2024
Response from DeAnna on 18 Mar 2024
Thank you Michael for sharing the review and nice rating. We are happy to see the issue was handled quickly and better than what you expected. We strive to go above and beyond for our guests. We appreciate you choosing to stay with us.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DeAnna on 4 Mar 2024
Thank you Chris for sharing the rating! We hope you enjoyed all aspects of your visit with us and look forward to seeing you again!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff in all areas. Comprehensive recreation/fitness center. Wonderful complimentary breakfast. Buildings have some age but are clean and pleasant. Beautiful country for walking trails. This was our 3rd stay and we plan to return again!
Stayed 1 night in Feb 2024
Response from DeAnna on 28 Feb 2024
Thank you Christopher for sharing and your loyalty! We are pleased to see you enjoyed another visit with us and that you plan to return. We appreciate you staying with us.

10/10 Excellent

Benson

Stayed 1 night in Feb 2024
Response from DeAnna on 20 Mar 2024
Thank you Benson for the great rating! It is great to see this and we appreciate you sharing. We look forward to seeing you again soon!

6/10 Okay

brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from DeAnna on 28 Feb 2024
Thank you Brent for staying with us and sharing the rating. We hope to know what we can do to provide you a 10 out of 10 experience on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with amenities
Great place to stay near skiing. Room was big. Could’ve had nicer showerhead but leisure center was great, liked swimming and bowling. Restaurant sports bar had ok food, not amazing but good atmosphere.
Stayed 3 nights in Feb 2024
Response from DeAnna on 28 Feb 2024
Thank you for sharing the feedback! We're happy to see you enjoyed swimming and bowling during your visit and hope to see you again soon!

10/10 Excellent

DANIEL

Stayed 1 night in Feb 2024
Response from DeAnna on 20 Mar 2024
Thank you Daniel for sharing the nice rating! We are delighted to see you enjoyed your visit with us and appreciate you choosing our resort.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
An honest review
I was traveling from Florida to Pennsylvania and this was a stop over. Okay the resort itself has a lot to offer. A sports bar with two pool tables a dart board.and five televisions. There is also a projector but its an older one thats not 4k. The food, well it wasnt all that good. The breakfast offered.on the resort also was pretty basic. It didnt have the core items. Many other places with similar class ratings include an omelette bar, breakfast potatoes, muffins,. Juice selections, i looked at the breakfast and decided that i would be satisfied elsewhere. Okay the executive suite was nice but it hadnt been updated in about 20 to 25 years. Spacious, clean, but old. Bed was very hard. When i say the resort has a lot to offer, there is a building on site called the leisure center which has a pool, hot.tub, indoor basketball court, tennis court, arcade (basic) and also.a.small movie theater. I dont want to mislead and say it was terrible but without the hotels.com discount its over $200 per night for middle west Virginia. If you compare it to the embassy suites, or many other hilton properties it just doesn't measure up.
Stayed 1 night in Feb 2024
Response from DeAnna on 28 Feb 2024
Thank you Robert for your review. We will share your feedback with our department managers as this is all helpful information to know. Please be assured we are making updates throughout the resort such as in our Leisure Center, Executive Suites, and more. Our breakfast buffet typically offers eggs, breakfast meats, potatoes, waffle station, biscuit & gravy (or other), cold bar with cereals, pastries, yogurt, sliced fruits, juices, and more. We are sorry if our breakfast display was lacking in any way. Our Executive Suites were actually updated around 10 years ago but we are working our way through them all for updating now. We hope to have another opportunity to serve you better, if you're stopping over in our area in the future, and show you our improvements. We appreciate you staying with us.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DeAnna on 20 Feb 2024
Thank you Virginia for sharing the great rating! We are happy to know you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Teodora

Liked: Amenities
Perfect
Stayed 1 night in Feb 2024
Response from DeAnna on 20 Feb 2024
Hello Teodora, thank you for the wonderful rating! We appreciate you choosing to stay with us and look forward to welcoming you back.

2/10 Terrible

Fletcher

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Poorly maintained. Room was poorly furnished. Ugly coach and construction going on in units right next to us. Woken up by power saws etc.Restaurant closed not enough visitors to have it open. It was Valentine’s Day. It was the worst experience ever. I have had nicer rooms and furnishings at Motel 6. So disappointing for what should of ben special 25th anniversary and Valentine’s Day celebration.
Stayed 1 night in Feb 2024
Response from DeAnna on 20 Feb 2024
Thank you Fletcher for providing the valuable feedback. We are sorry that we did not deliver a satisfactory stay last week for your anniversary and Valentine's Day celebration. We are making improvements, which we understand caused some inconveniences. Sometimes our Rotunda is closed when our occupancy is low; however, our guests can still go to Small Talk Café across the street to have breakfast if they wish. We want to apologize and hope to have another opportunity to serve you better in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and breakfast was wonderful.
Stayed 2 nights in Jan 2024
Response from DeAnna on 20 Feb 2024
Thank you Nicole for sharing the kind review. We appreciate you staying with us and happy to see that you enjoyed our resort. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DeAnna on 20 Feb 2024
Thank you James for sharing the nice rating. We are happy to know you enjoyed your visit with us and look forward to seeing you in the near future!

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DeAnna on 2 Feb 2024
Thank you so much Taylor for sharing the great rating! We are happy to see you enjoyed your visit with us and look forward to welcoming you back!

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It says it sleeps four incorrect! It had a pullout couch that had barf on it and when we removed the cover it was like sleeping on springs the calling in the tub had major mold and the tv in the living room area didn’t work
Stayed 1 night in Jan 2024
Response from DeAnna on 15 Jan 2024
Virginia, we are so sorry to see your experience. We are addressing these issues with our management team and will correct them immediately. We hope to have another opportunity to provide a better stay in the future.

10/10 Excellent

Jerad

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! We enjoy our time there every year
Stayed 3 nights in Jan 2024
Response from DeAnna on 15 Jan 2024
Thank you Jerad for the nice review! We are delighted to see that you enjoyed your visit and look forward to welcoming you back!

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DeAnna on 15 Jan 2024
Thank you Jordan for providing the rating. We hope to know what we can do to ensure a five star rating on your next visit.

10/10 Excellent

Stevenson

Stayed 2 nights in Jan 2024
Response from DeAnna on 2 Feb 2024
Thank you Stevenson for choosing to stay with us and sharing the nice rating! We are pleased to know you enjoyed your stay and hope to see you again soon!

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Only Issue We Had Was The Heater was so load and out dated. Everything Else A
Stayed 1 night in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Roy for the feedback! We are sorry to see there was an issue with the heater but glad to see everything else was satisfactory. We hope to see you again soon!

2/10 Terrible

Haley

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Stayed with my daughter for new years. Because all of their amenities were advertised as opened til midnight. Everything closed at 10:00… we were stuck with nothing to do…. Managers won’t call me back. It’s been 3 weeks. Room was subpar and bathroom was dirty.
Stayed 1 night in Dec 2023
Response from DeAnna on 24 Jan 2024
Hello Haley, thank you for the feedback. We understand that our manager did to talk to you and review your recent visit. Again, we want to express our sincere apology for the closing of our Leisure Center and not providing an exceptional room during this visit. We do hope that we will be seeing you for another visit.

10/10 Excellent

Ashraf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good winter resort provide shuttles to snow place
Stayed 5 nights in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Ashraf for sharing the nice rating and review! We indeed provide free shuttles to and from Winterplace as well as around our property. We hope to welcome you back before ski season is over!

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 3 nights in Dec 2023
Response from DeAnna on 15 Jan 2024
We are delighted to see you enjoyed your stay, Carolyn and look forward to seeing you again! Thank you for staying with us!

6/10 Okay

Lissa

Travelled with partner
Disliked: Cleanliness
They were not that busy but are check in was delayed 30 min. Also they should learn who to assign rooms next to each other.
Stayed 2 nights in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Lissa for sharing the feedback. We are sorry your check in was delayed; we were short staffed and our housekeeping team was doing their best to get rooms ready. We would like to get you in earlier on your next visit. Thank you for staying with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Fantastic amenities includes wuth stay. We took full advantage of the basketball court, pool, yoga, bowling, etc., most of which was FREE! Also enjoyed a trip to the spa for my daughter’s nails. Restaurants were fabulous as well and a REAL hot breakfast was served every day! Will definitely retuen!
Stayed 4 nights in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Michael for providing your impressions from your recent visit. We are pleased to see that you enjoyed our amenities and breakfast! We look forward to seeing you again soon!

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in a nice location. The room was clean enough. The upkeep at the resort and activity center was pretty poor. Wish the activities were at the property instead of having to drive to them. The breakfast was ok, but could be a little more. Maybe better brands of cereal, yogurt, ketchup. Just little things that I thought would be there in a “resort”.
Stayed 2 nights in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Jennifer for providing the valuable feedback from your recent visit. These things are good to know and we have passed them on to our management team. Our Leisure Center is 3/4 mile from the main hotel but we hope you took advantage of our onsite shuttle to get you there and back. We appreciate you choosing to stay with us and hope to see you again soon.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, everything we could need right there.
Stayed 2 nights in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Melissa for the great rating and review! We are pleased to see you enjoyed your visit and look forward to your return.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Connie for the wonderful rating! We are happy to see you enjoyed your visit!

10/10 Excellent

Bill

Stayed 1 night in Dec 2023
Response from DeAnna on 15 Jan 2024
Thank you Bill for the wonderful rating! We hope to see you again soon, thank you for staying with us!

2/10 Terrible

Linsey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rings around the tub and sink, stains on the couch, a bed with broken springs, etc... this property has some work to do on their room offerings. The cost was astronomical compared to the offerings.
Stayed 2 nights in Dec 2023
Response from DeAnna on 15 Dec 2023
Hello Linsey, we are so sorry about the problems in your room but we are addressing them immediately. We are doing renovations in our Executive Suites but it is taking some time to get through all of them. We hope to show you our improvements on a future visit. We appreciate you staying with us and sharing the feedback.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, room comfort
Bathroom needs update Pain falling off the ceiling Mold on the tub walls
Stayed 2 nights in Dec 2023
Response from DeAnna on 15 Dec 2023
Thank you Eduardo for sharing the feedback. We are disappointed to see there were issues in your room but appreciate you letting us know. We have shared this with our management team and will take care of this. We appreciate your loyalty and hope to provide a better experience on your next visit.

10/10 Excellent

Holly

Very clean and nice rooms
Stayed 1 night in Dec 2023
Response from DeAnna on 15 Dec 2023
Thank you Holly for sharing the nice rating and review. We are happy to see you enjoyed your visit with us and hope to see you again soon!

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service
A good value for your money. Excellent food and service at Bunkers Sports Bar on property.
Stayed 1 night in Dec 2023
Response from DeAnna on 7 Dec 2023
Thank you Donald for sharing your impressions from your recent visit. We are delighted to see that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DeAnna on 8 Dec 2023
Thank you Cindy for the wonderful rating! We are pleased to see that you enjoyed your visit with us and look forward to welcoming you back.

10/10 Excellent

Howard

Travelled with partner
The lodging is a little dated but the staff more than makes up for it. Bed was comfortable. Room could have been cooler but I am always overheated so it was probably fine. Breakfast was good. We woke up to a dusting of snow and they were already out treating the areas. Overall would def stay again and I’m sure it is beautiful in the spring summer and fall
Stayed 1 night in Dec 2023
Response from DeAnna on 7 Dec 2023
Thank you Howard for the kind review. We are pleased to know that you had a comfortable visit and appreciated our friendly staff. It is indeed beautiful year-round and we hope to see you in the next season!

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much to do on the property with the convenience of a shuttle to take you from place to place.
Stayed 2 nights in Dec 2023
Response from DeAnna on 5 Dec 2023
Thank you Sharon for sharing the wonderful rating and review. We are happy to see that you enjoyed your visit with us and look forward to your return!

8/10 Good

James

Stayed 1 night in Nov 2023
Response from DeAnna on 15 Jan 2024
Thank you James for the rating. We hope to see you again in the near future! Thanks for staying with us!

10/10 Excellent

Sharon E

Stayed 1 night in Nov 2023
Response from DeAnna on 29 Nov 2023
Thank you Sharon for the wonderful rating! We are pleased to see that you enjoyed your visit and look forward to welcoming you back.

2/10 Terrible

Felisha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Im sure it is a nice stay if you go in knowing what it is, or have an incredible amount of wealth.
Stayed 1 night in Nov 2023
Response from DeAnna on 20 Nov 2023
Thank you for the feedback Felisha. We are sorry to see that we did not meet your expectations. We do hope you'll give us another try in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DeAnna on 20 Nov 2023
Thank you Karen for sharing the nice rating! We hope to see you again in the near future!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are beautiful and the staff kind and courteous.
Stayed 2 nights in Oct 2023
Response from DeAnna on 20 Nov 2023
Thank you Heather for the wonderful rating and kind review. We appreciate you staying with us and hope to see you again soon!

4/10 Poor

Jerry

Disliked: Cleanliness, property conditions & facilities
VERY OUTDATED
This place was very outdated and in desperate need for an upgrade for the price I had to pay. The toilet flush lever was broken, and the bathtub was nasty. Bad carpet stains all over also.
Stayed 1 night in Oct 2023
Response from DeAnna on 20 Nov 2023
Thank you Jerry for sharing the feedback. We are sorry that we did not exceed your expectations on this visit. We have addressed your comments with our team and hope that your next visit will be exceptional.

8/10 Good

Dana

Liked: Cleanliness, staff & service
Would visit again but still have some suggestions
We stayed in an executive suite. The room had a very musky smell. The mattress was very hard, so we both did not sleep well. The coffee in the room was mediocre. When pulling the couch cushions off to pull out the sofa bed, we found a pair of “sex handcuffs” so we did not pull the sofa bed out due to being afraid of what else we might find. The breakfast in the rotunda was good and the coffee there was much better than what was in the room. The shuttle was such a nice accommodation! We enjoyed our dinner at Bunkers both nights and enjoyed breakfast at the Small Talk cafe as well. This is such a beautiful area this time of year!
Stayed 2 nights in Oct 2023
Response from DeAnna on 20 Nov 2023
Thank you Dana for sharing the feedback. We were disappointed to see the issues you incurred but happy to see that you would visit us again. We shared your comments with our management team. It is through comments like yours that we make improvements and we appreciate you sharing. We look forward to welcoming you back in the future.