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Reviews of Quality Inn

2.5 out of 5
Quality Inn
620 Green Valley Drive, Dandridge, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 747 reviews" "
Rating 8 - Good. 250 out of 747 reviews" "
Rating 6 - Okay. 55 out of 747 reviews" "
Rating 4 - Poor. 13 out of 747 reviews" "
Rating 2 - Terrible. 11 out of 747 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good price
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am recovering from surgery and requested a handicap assessable room. It was designed so well my stay was seamless.
Stayed 2 nights in May 2024
Response from Quality Inn Team on 9 May 2024
Thank you so much for sharing your experience with us. We're truly pleased to hear that the design of our handicap-accessible room made your stay seamless, especially during your recovery period. Ensuring that our facilities meet the needs of all our guests, particularly those requiring specific accommodations, is a top priority for us.Your feedback is incredibly valuable as it helps us understand how well we are meeting our commitment to accessibility and comfort. We hope you are recovering well and that we can welcome you back under happier circumstances in the future.If there is anything else we can do to make your next stay even more comfortable, please don't hesitate to reach out. Thank you again for choosing our hotel, and we wish you a speedy and smooth recovery.Warm regards,Quality Inn

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine and quiet.
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 8 May 2024
Thank you for your feedback. We're glad to hear that you found your room to be fine and quiet. Our goal is always to provide a comfortable and peaceful environment for our guests, and it's rewarding to know that we met your expectations in this area.If there's anything we can do to make your next stay even more enjoyable or if you have any additional feedback or suggestions, please don't hesitate to let us know. We value your input and are committed to continuously improving the experience we offer.Thank you again for choosing our hotel. We look forward to welcoming you back soon.Warm regards,Quality Inn

10/10 Excellent

Nicole

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 6 May 2024
Dear Nicole,Thank you so much for the excellent 5-star review! We are delighted to know that your experience at our hotel was to your utmost satisfaction. Our team strives to provide exceptional service and a memorable stay for every guest, and it's rewarding to hear that we achieved this during your visit.If there's anything specific that stood out to you or if you have any suggestions on how we could make future stays even better, we'd love to hear your thoughts. Your feedback is crucial in helping us maintain and improve our service standards.We look forward to the opportunity to host you again soon. Thank you again for choosing us for your stay and for taking the time to share your positive experience.Warm regards,Quality Inn

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Significant traffic noise
Stayed 1 night in May 2024
Response from Quality Inn Team on 6 May 2024
Dear Suzanne,Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the traffic noise. We understand how important a quiet environment is for a comfortable and restful stay, and we regret that we did not meet this expectation during your visit.To address this concern, we are exploring various solutions to mitigate noise, such as providing rooms on the quieter side of our hotel upon request or considering additional soundproofing measures in our future renovations.If your travels bring you back to our area, we would appreciate the opportunity to accommodate you in a room that better meets your needs for quiet and comfort. Please contact us directly when booking your next stay, so we can ensure a more pleasant and restful experience.Again, we apologize for any disruption to your stay and thank you for bringing this matter to our attention. Your comfort and satisfaction are very important to us, and we hope to have another opportunity to better serve you in the future.Warm regards,Quality Inn

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The was clean, but the noise from the Freeway was continuously loud all night.
Stayed 2 nights in Apr 2024
Response from Quality Inn Team on 6 May 2024
Dear Christine,Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you found your room clean, as we strive to maintain high standards of cleanliness. However, we are sorry to hear about the noise disturbance from the freeway.We understand how important a quiet environment is for a restful night, and we apologize that we were unable to provide this during your stay. For future visits, we would be more than happy to accommodate you in a room that is located on the quieter side of our hotel, away from the freeway noise. Please mention this preference when making your reservation, and we will do our best to ensure a more peaceful experience.We are also continuously looking into additional soundproofing measures to improve the comfort of our guests. Your comfort is our priority, and we are committed to making the necessary improvements to enhance the quality of our accommodations.Thank you again for your feedback. We value your input and hope to have the opportunity to welcome you back and provide a more enjoyable and quiet stay.Warm regards,Quality Inn

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 6 May 2024
Dear Linda,Thank you for your kind words and for letting us know that your stay was great! We're thrilled to hear that you had a positive experience with us. Our team works diligently to ensure all our guests enjoy their time at our hotel, and your feedback is a wonderful affirmation of our efforts.We would love to know what specifically made your stay enjoyable, or if there’s anything we can do to make your next visit even more special. Your satisfaction is our top priority, and we’re always looking for ways to improve our service.Thank you again for choosing our hotel. We look forward to welcoming you back for another great experience soon.Warm regards,Quality Inn

10/10 Excellent

Donna

Travelled with pets
Liked: Cleanliness, staff & service
Friendly, welcoming and clean. Would definitely stay here again
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 6 May 2024
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found our hotel friendly, welcoming, and clean. Our team strives to create a welcoming atmosphere and maintain high standards of cleanliness, so it’s rewarding to know that we’ve met your expectations.We're thrilled that you would consider staying with us again. We look forward to welcoming you back and hope to continue exceeding your expectations on every visit. If there’s anything we can do to make your next stay even more enjoyable, please let us know.Thank you again for choosing our hotel. We appreciate your feedback and are excited to see you in the future.Warm regards,Quality Inn

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 26 Apr 2024
Dear Briana,Thank you so much for your fantastic 5-star review! We are thrilled to learn that you enjoyed your stay with us. Our team works diligently to provide an exceptional experience for all our guests, and it's incredibly rewarding to see this reflected in your rating.If there's anything specific that made your stay memorable or if you have any suggestions on how we can enhance our services further, we'd love to hear from you. Your feedback is invaluable as it helps us continue to improve and ensure we provide the best possible experience.We look forward to welcoming you back to our hotel in the future. Thank you again for choosing us and for taking the time to share your experience.Warm regards,Quality Inn

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Good area
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 25 Apr 2024
Thank you, Victoria, for your positive feedback! We're delighted to hear that you found our hotel clean and enjoyed the area. Our team strives to maintain high standards of cleanliness and to provide a comfortable environment for all our guests. It's rewarding to know we've succeeded in making your stay enjoyable.If there’s anything specific you particularly liked about the area or if you have suggestions on how we can enhance our service further, please let us know. We value your feedback and are always looking for ways to improve our guests' experiences.We hope to have the opportunity to welcome you back soon. Thank you again for choosing to stay with us and for taking the time to provide your feedback.Warm regards,Qaulity Inn

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chek in was easy, staff real nice. Quiet location, comfortable bed and clean bathroom.
Stayed 1 night in Mar 2024
Response from Quality Inn Team on 15 Apr 2024
Dear Kim,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found the check-in process easy and our staff welcoming. It's also great to know that the quiet location, comfortable bed, and cleanliness of the bathroom added to the quality of your stay. Our team is dedicated to providing a relaxing and enjoyable experience for every guest.If there's anything more we can do to enhance your future stays or if you have any suggestions, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,

8/10 Good

Raven

Stayed 1 night in Apr 2024
Response from Quality Inn Team on 6 May 2024
Dear Revan,Thank you for your 4 out of 5-star rating! We are delighted to know that you had a positive experience with us. Our team strives to provide excellent service and comfortable accommodations, and your feedback is incredibly valuable in helping us maintain and improve our standards.If there’s anything specific that stood out during your visit or if you have any suggestions for how we can make your next stay even better, please let us know. We are committed to ensuring that each guest has the best possible experience, and your insights are crucial in guiding our improvements.Thank you again for choosing our hotel. We look forward to welcoming you back soon and aim to earn that fifth star on your next visit!Warm regards,Quality inn

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness
Newly painted room with new carpet. Friendly staff. Only complaint would be the highway noise on the front side of the motel.
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 8 Apr 2024
Dear Cheryl,Thank you for taking the time to share your feedback about your recent stay at our motel. We're thrilled to hear that you appreciated the updates we've made to our rooms, including the new paint and carpet, as well as the friendliness of our staff. Our team works hard to ensure our guests have a comfortable and welcoming experience, and it's rewarding to know that we succeeded.We're sorry to hear that the highway noise was a point of discomfort during your stay. We understand how important a peaceful environment is for a restful night, and we apologize for any inconvenience this may have caused you. For future stays, we’d be happy to accommodate you in a room located on the quieter side of the motel, away from the highway. Please feel free to request this when making a reservation or at check-in, and we will do our best to meet your needs.Your comfort and satisfaction are our top priorities, and your feedback is invaluable as it helps us to improve our guest experience. If there are any other aspects of your stay that you'd like to share or if you have any suggestions, please don't hesitate to let us know.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience.Warm regards,

10/10 Excellent

Christie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perched on a hill above the highway. Lots of green grass around. Multiple dining options, standard fare, but a few local options. Despite nearness of highway, was very quiet.
Stayed 1 night in Apr 2024
Response from Quality Inn Team on 4 Apr 2024
Dear Christie,Thank you for taking the time to share your experience at our hotel. We're delighted to hear that you enjoyed the serene setting perched on a hill above the highway, surrounded by lush green grass. Our location is indeed one of the aspects our guests love most, offering both convenience and tranquility.It's great to know that you found the dining options satisfactory, with a blend of standard fare and a few local specialties. We strive to cater to various tastes and preferences, and your feedback is valuable as we continue to enhance our dining offerings.We're also pleased that you found your stay quiet and peaceful, despite our proximity to the highway. Ensuring a comfortable and restful environment for our guests is a top priority, and it's rewarding to know that we succeeded in providing you with such an experience.If there's anything more you'd like to share about your stay or if you have suggestions on how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon for another enjoyable experience.Warm regards,

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn Team on 31 Mar 2024
Dear Wesley,Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a 10 out of 10 experience.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay!Best regards,Quality Inn

10/10 Excellent

Curt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was the best compared to others.
Stayed 1 night in Mar 2024
Response from Quality Inn Team on 25 Mar 2024
Dear Curt,Thank you so much for your wonderful review! We are absolutely delighted to hear that you found our breakfast to be the best compared to others. Our culinary team puts a lot of effort into creating a diverse and satisfying breakfast experience for our guests, and knowing that you enjoyed it truly makes all the work worthwhile.If there were any particular items or aspects of the breakfast that stood out to you, we'd love to hear about them. We're always looking for ways to improve and ensure we keep offering the best start to the day for our guests.Thank you again for choosing to stay with us and for taking the time to share your positive experience. We look forward to the opportunity to welcome you back and delight you with our breakfast and other services once more.Warm regards,Quality Inn

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some slight updates but overall good place to stay.
Stayed 1 night in Mar 2024
Response from Quality Inn Team on 25 Mar 2024
Dear Christine,Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel to be a good place to stay and appreciate your insights on areas where we could improve.We're always working on making our guests' experiences better, and your comment about needing some slight updates has been taken to heart. Please rest assured that we are continually evaluating our facilities and amenities to identify opportunities for enhancement. Your feedback is invaluable in this process, helping us prioritize improvements that matter most to our guests.We're delighted that, overall, your experience was positive. Our team strives to provide a welcoming and comfortable environment for all our guests, and we're glad we succeeded in making your stay enjoyable.Should you choose to stay with us again, we hope to impress you with our ongoing improvements and commitment to guest satisfaction. If there's anything specific you'd like to discuss further or any additional feedback you wish to share, please don't hesitate to reach out.Thank you once again for choosing our hotel. We look forward to welcoming you back in the future for an even more enjoyable stay.Warm regards,Quality Inn

10/10 Excellent

Ajsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Mar 2024
Response from Quality Inn Team on 10 Mar 2024
Thank you for sharing your feedback! We're thrilled to hear you had a great stay with us at Quality Inn Dandridge. Our team strives to provide a welcoming and comfortable experience for all our guests, and it's rewarding to know we've succeeded in making your visit enjoyable. We look forward to welcoming you back in the future for another wonderful stay. Safe travels until then!Warm regards,

4/10 Poor

Montana

Travelled with family
Disliked: Cleanliness
Staff and facility was fine. But the bed was dirty. The sheets clearly hadn't been cleaned and I found several small dead bugs in the sheets as well as hairs and sand.
Response from Quality Inn on 4 Mar 2024
Dear Montana,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff and facility to your satisfaction. However, we are genuinely sorry to hear about the cleanliness issues you encountered with the bedding. Providing a clean, comfortable, and enjoyable stay is a cornerstone of our values, and it's clear we missed the mark in your experience.We appreciate you bringing this to our attention, and I regret that we weren't given the opportunity to address these concerns during your stay. Please know, we take your feedback seriously and have since conducted a thorough inspection and retraining session with our housekeeping team to ensure our standards are not only met but exceeded.While we understand this doesn't change your experience, we would love the chance to make things right. Please reach out to me directly at your convenience, so we can discuss how we can hopefully restore your faith in Quality Inn Dandridge.Warm regards,Quality Inn Team

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked based excellent reviews; older, but well-maintained property. Efficient, friendly checkin. Room immaculate, great king mattress. Recommend
Stayed 1 night in Feb 2024
Response from Quality Inn Team on 23 Feb 2024
Dear Bruce,We're thrilled to hear that your stay at Quality Inn Dandridge exceeded your expectations, and we sincerely appreciate you taking the time to share your positive experience. Our team takes great pride in maintaining our property and ensuring that every guest feels welcome from the moment they arrive. It's wonderful to know that you found your room to be immaculate and the king mattress to your liking.Thank you for your kind recommendation. We continuously strive to provide a comfortable and enjoyable experience for all our guests, and feedback like yours is truly motivating. Should you have any suggestions on how we could make future stays even more memorable, please do not hesitate to reach out.We look forward to the opportunity to welcome you back to Quality Inn Dandridge. Thank you again for choosing us for your stay.Warmest regards,Quality Inn

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Halfway back to our home.
Stayed 1 night in Feb 2024
Response from Quality Inn Team on 23 Feb 2024
Dear James,Thank you for taking a moment to share your thoughts about your recent stay at Quality Inn Dandridge. We're delighted to hear that you found our location beautiful and conveniently situated for your journey home. Our team strives to ensure that every guest's stay is comfortable and enjoyable, and knowing that our location contributed positively to your travel experience is truly rewarding.I will certainly share your feedback with our staff. Positive comments like yours serve as a wonderful encouragement and reinforce the value of the hard work they put in every day.We look forward to welcoming you back to Quality Inn Dandridge in the future. Safe travels until we see you again!Warm regards,Quality Inn

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was wonderful. The breakfast was very good. The first night we stayed the knob was broken on the heating unit and the room was extremely warm. We let the front desk know in the morning and left for the day. When we came back late in the afternoon everything was fixed and the room was spotless. We are extremely happy with our stay.
Stayed 2 nights in Feb 2024
Response from Quality Inn Team on 14 Feb 2024
Dear Karen,Thank you so much for sharing your feedback regarding your recent stay at Quality Inn Dandridge. We are delighted to hear that you found the room very clean and our staff wonderful. It's also great to know you enjoyed the breakfast provided.We apologize for the inconvenience you experienced with the heating unit on your first night. However, we're pleased to learn that our team was able to promptly address and fix the issue while you were out for the day, ensuring your room was comfortable and spotless upon your return. Our staff is dedicated to resolving any issues quickly so that our guests can enjoy their stay to the fullest.Hearing that you are extremely happy with your stay is the best compliment we could receive. Our goal is always to provide our guests with the best possible service, comfort, and convenience. Your satisfaction is a testament to our team's hard work and dedication.Thank you once again for choosing Quality Inn Dandridge. If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Quality Inn

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
For a one night stay while on a long road trip it was nice. Clean. Quiet. Comfortable bed. Adequate (hot) breakfast. Definitely a no frills hotel. So, like I said, for the long road trip we were on it was perfect for us to just crash for the night.
Stayed 1 night in Feb 2024
Response from Quality Inn Team on 12 Feb 2024
Dear Jennifer,Thank you for taking the time to share your experience at Quality Inn Dandridge. We're glad to hear that our hotel served as a comfortable and convenient stop on your long road trip. It's great to know that you found our facilities clean, quiet, and the bed comfortable, and that you enjoyed the hot breakfast we offer.We understand that our guests value a straightforward, no-frills approach when it comes to a restful night's stay, especially after a day on the road. Our aim is to provide just that – a reliable and welcoming place to recharge.Your feedback is very encouraging to our team, reinforcing our commitment to maintaining high standards of cleanliness, comfort, and service. We're delighted we could make your journey a little easier and more pleasant.Should your travels bring you back through our area, we hope you'll choose to stay with us again. If there's anything we can do to make your next visit even more satisfying, please don't hesitate to let us know.Thank you again for choosing Quality Inn Dandridge for your travel needs. Safe travels, and we look forward to welcoming you back in the future.Warm regards,Quality Inn

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Quality Inn Team on 12 Feb 2024
Dear Karen,Thank you for taking the time to leave a positive rating for Quality Inn Dandridge on Hotels.com. We are thrilled to know that you had a satisfying experience with us and appreciate your feedback. Our team is committed to providing excellent service and comfortable accommodations, and it's rewarding to see these efforts recognized.If there were specific aspects of your stay that stood out or contributed to your positive experience, we'd love to hear more about it. Your insights not only celebrate our successes but also guide us in maintaining and enhancing our service quality.We look forward to the opportunity to welcome you back in the future. Should you have any requests or need assistance with future bookings, please don't hesitate to reach out.Thank you again for choosing Quality Inn Dandridge and for sharing your positive experience on Hotels.com. Safe travels, and we hope to see you again soon.Warm regards,Quality Inn

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Was very pleased with this facility. Actually conveyed my sentiments at checkout.
Stayed 1 night in Feb 2024
Response from Quality Inn Team on 12 Feb 2024
Dear Gene,Thank you for sharing your positive feedback about your recent stay at Quality Inn Dandridge. We're delighted to hear that you were very pleased with our facility and that you took the time to convey your sentiments at checkout. It's always rewarding for our team to receive direct feedback from our guests, as it affirms the hard work and dedication we put into ensuring a comfortable and welcoming environment.Your satisfaction is our top priority, and we're glad we could meet your expectations. We strive to provide excellent service and accommodations, and feedback like yours serves as a wonderful encouragement to our staff.Should you have any further comments or suggestions on how we can make your next stay even more enjoyable, please do not hesitate to let us know. We value your input and look forward to the opportunity to welcome you back to Quality Inn Dandridge in the future.Thank you again for choosing us for your accommodations and for taking the time to share your experience. We wish you safe travels and hope to see you again soon.Warm regards,Quality Inn

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Quality Inn Team on 5 Feb 2024
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn

10/10 Excellent

Katie El

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this location because it was close to my destination and well-priced for the area. The staff was friendly and professional. The room clean, comfortable, and surprisingly quiet, despite the property's proximity to a large road. The breakfast offered is one of the best I've seen in many years of travel around the world. I was very pleased with the price. It was an excellent value.
Stayed 1 night in Feb 2024
Response from Quality Inn Team on 5 Feb 2024
Dear Katie,Thank you for sharing your wonderful experience with us! We're delighted to hear that you chose our location for its proximity and value, and that you had a positive stay.It's fantastic that you found our staff friendly and professional, your room clean and comfortable, and the breakfast offering one of the best you've seen during your travels. Providing excellent value and service is important to us, and we're thrilled that we met your expectations.If you have any more comments or if there's anything else you'd like to share about your visit, please feel free to do so. We look forward to the opportunity to host you again in the future. Thank you for choosing us!

10/10 Excellent

Thomas, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic receptionist. She had an incredibly good attitude and directed us to local restaurants. Just a very nice person to welcome us to the motel.
Stayed 1 night in Jan 2024
Response from Quality Inn Team on 1 Feb 2024
Dear Thomas,Thank you, Thomas, for sharing your positive experience with us! We're delighted to hear that you had a fantastic reception from our team, and that the receptionist provided you with a warm welcome and helpful recommendations for local restaurants. Providing excellent customer service is important to us, and we're pleased to know that she made your stay enjoyable.If you have any more comments or if there's anything else you'd like to share about your visit, please feel free to do so. We hope to have the pleasure of welcoming you back in the future. Thank you for choosing us!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean clean clean
Amazing stay came to visit family room was very clean
Stayed 1 night in Jan 2024
Response from Quality Inn Team on 28 Jan 2024
Dear Jessica,We're delighted to hear that you had an amazing stay while visiting your family and found your room to be very clean. Providing a comfortable and clean environment for our guests is our top priority, and it's wonderful to know that we met your expectations.If you have any additional comments or if there's anything specific you liked about your stay, please feel free to share. We appreciate your feedback, and we hope to have the pleasure of hosting you again in the future. Thank you for choosing us!

10/10 Excellent

John, RInggold

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jan 2024
Response from Quality Inn Team on 26 Jan 2024
Dear John,Thank you for your positive feedback about your stay at Quality Inn Dandridge! We're delighted to hear that you found our hotel to be an excellent place to stay. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and your kind words are a wonderful encouragement to us.If there's anything we can do to make your future visits just as pleasant, or if you have any suggestions, please don't hesitate to let us know. We look forward to welcoming you back to Quality Inn Dandridge soon. Thank you for choosing us for your stay!

10/10 Excellent

mikhail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality Inn Team on 23 Jan 2024
Dear Mikhail,Thank you for leaving a 5-star rating on Expedia for Quality Inn Dandridge! We are thrilled to receive a perfect score and appreciate you taking the time to share your experience. It's wonderful to hear that your stay met your expectations in every way.Our team is dedicated to providing excellent service and a comfortable, welcoming environment for our guests, and your positive review is a great encouragement to us all.If there's anything we can do to make your future visits just as satisfying, or if you have any suggestions, please don't hesitate to reach out. We look forward to the opportunity to welcome you back on your next visit. Thank you again for choosing Quality Inn Dandridge and for your fantastic review on Expedia!

8/10 Good

robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean. The staff was great and helpful. The only thing was the bed and couch needed to be replaced good condition but been used past it’s prime
Stayed 5 nights in Jan 2024
Response from Quality Inn Team on 16 Jan 2024
Dear Robert,Thank you for your feedback! We're pleased to hear that you found our hotel nice and clean, and that the staff was great and helpful during your stay. Your comments about the condition of the bed and couch are noted, and we appreciate your feedback.We continuously strive to maintain the comfort and quality of our accommodations, and your input helps us identify areas for improvement. If you have any further comments or if there's anything else you'd like to share, please feel free to reach out. We look forward to the opportunity to host you again in the future. Thank you for choosing us!

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Very clean and well kept. The breakfast was delicious!
Stayed 1 night in Jan 2024
Response from Quality Inn Team on 16 Jan 2024
Dear David,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and well-kept. It's great that you enjoyed the delicious breakfast as well.Providing a comfortable and pleasant experience for our guests is important to us, and your comments are greatly appreciated. If you have any further comments or if there's anything specific you liked about your stay, please feel free to share. We look forward to the opportunity to host you again in the future. Thank you for choosing us!

10/10 Excellent

Irene

Stayed 2 nights in Jan 2024
Response from Quality Inn Team on 11 Jan 2024
Dear Irene,We are absolutely thrilled to receive your 5-star rating! It's incredibly rewarding to know that your stay at Quality Inn Dandridge was nothing short of excellent. Our team strives every day to create a welcoming and comfortable environment, and it's heartening to hear that we have succeeded in making your experience memorable.If there was any aspect of your stay that particularly stood out, we'd love to hear more about it. Your feedback is invaluable in helping us maintain and improve our standards.We can't wait to welcome you back for another outstanding stay. Thank you for choosing Quality Inn Dandridge and for taking the time to share your thoughts with us.Warm regards,

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Quality Inn Team on 9 Jan 2024
Dear Alexis,Thank you for taking the time to leave a perfect 10 out of 10 rating on Hotels.com! Your positive feedback is greatly appreciated, and we're delighted to hear that you had such an excellent experience during your stay. If you ever have more detailed comments or suggestions to share in the future, please don't hesitate to reach out. We look forward to the opportunity to host you again for another outstanding stay. Thank you for choosing us and for your glowing review!

8/10 Good

Ryan

Stayed 1 night in Jan 2024
Response from Quality Inn Team on 9 Jan 2024
Dear Ryan,Thank you for rating us 4 out of 5 on Expedia.com. We appreciate your feedback, and we're glad to hear that you had a positive experience during your stay. If you have any specific comments or suggestions that could help us improve and earn that extra star in the future, please feel free to share. Your feedback is valuable to us, and we look forward to hosting you again in the future. Thank you for choosing us!

4/10 Poor

Juan

Stayed 4 nights in Dec 2023
Response from Quality Inn Team on 5 Jan 2024
Dear Juan,Thank you for your rating, even though it's a 2 out of 5. We appreciate your feedback, and if there are specific concerns or issues that led to this rating, we would greatly appreciate hearing about them. Your feedback helps us identify areas for improvement, and we're committed to providing the best possible experience for our guests. If you have any comments or suggestions, please feel free to share them with us so we can work to address them. Thank you for choosing us, and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Quality Inn Team on 5 Jan 2024
Dear Kelli,Thank you for giving us a perfect 10 out of 10 rating! Your feedback and satisfaction are greatly appreciated, and we're thrilled that you had such an excellent experience during your stay. If you ever have more detailed comments or suggestions to share in the future, please don't hesitate to reach out. We look forward to the opportunity to host you again for another outstanding stay. Thank you for choosing us!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, room comfort
Very clean and comfy. Coffee was good but maybe some more breakfast options.
Stayed 3 nights in Dec 2023
Response from Quality Inn Team on 1 Jan 2024
Dear Crystal,Thank you for your feedback! We're delighted to hear that you found your stay very clean and comfy, and that you enjoyed the coffee. Your comments about breakfast options are noted, and we appreciate your suggestion.We're always looking for ways to improve our guests' experience, and guest feedback helps us do just that. If you have any specific ideas or preferences for breakfast options, please feel free to share them with us.Thank you for choosing us, and we look forward to the opportunity to host you again in the future. Your satisfaction is important to us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 1 Jan 2024
Dear Robert,Thank you for giving us a perfect 10 out of 10 rating! Your feedback and satisfaction are greatly appreciated, and we're thrilled that you had such an excellent experience during your stay. If you ever have more detailed comments or suggestions to share in the future, please don't hesitate to reach out. We look forward to the opportunity to host you again for another outstanding stay. Thank you for choosing us!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 1 Feb 2024
Thank you, Mary, for leaving a rating of 8 out of 10 for your stay. Your feedback is valuable to us, and we appreciate your input.If you have any specific comments or suggestions that could help us improve and earn a perfect 10 in the future, please feel free to share. We strive to provide the best possible experience for our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to host you again in the future. Thank you for choosing us for your stay!

10/10 Excellent

Franklin, Canton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room very clean and bed comfortable.
Stayed 2 nights in Dec 2023
Response from Quality Inn Team on 30 Dec 2023
Dear Franklin,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our breakfast, found your room very clean, and the bed comfortable during your stay. Providing a satisfying experience for our guests is our top priority.If you have any further comments or if there's anything specific you liked about your stay, please feel free to share. We look forward to the opportunity to host you again in the future. Thank you for choosing us!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Christmas stay
We stayed at this hotel on our way home from our family Christmas trip. We stayed here last year and found it great. It wasn’t quite as good this time but still overall very good, especially for a budget hotel. The staff was very professional and friendly, but we were given a queen room instead of the king room we had reserved. We were traveling with our 2 small Yorkies. The room was on the 2nd floor which (without an elevator) was difficult on my aging knees going up and down while carrying the dogs. The bed was very soft and comfortable, better than some higher end places we’ve stayed. The lobby smelled fresh and clean. We did find 2 stink bugs in the room, which didn’t make me happy, but otherwise the room seemed clean. We appreciate the hotel being pet friendly for a reasonable fee.
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 29 Dec 2023
Dear Barbara,Thank you for choosing to stay with us again at Quality Inn Dandridge during your return from your family Christmas trip. We're glad to hear that you found your overall experience very good and that aspects like our professional and friendly staff, the comfort of the bed, and the fresh, clean smell of the lobby met your expectations.We apologize for the inconvenience you experienced regarding the room allocation. It's regrettable that you were given a queen room instead of the king room you reserved, especially considering the challenge of navigating the stairs with your pets and the discomfort due to your knees. We understand how these details can impact the comfort of your stay and will make sure to address these issues to prevent future occurrences.Regarding the stink bugs, we apologize for this as well. While we strive to maintain the highest standards of cleanliness and comfort, occasionally, especially in certain seasons, these uninvited guests can find their way in. We'll reinforce our pest control measures to ensure such incidents are minimized.We're pleased to know that our pet-friendly policy and the fee structure were to your satisfaction. We understand the importance of being able to travel with pets comfortably.Thank you again for your feedback, as it is crucial for us in our continuous efforts to improve our services. We hope to have the opportunity to host you again under better circumstances and to provide you with an experience that fully meets your expectations. If there's anything specific you'd like us to know or do for your next visit, please feel free to reach out. Safe travels, and we look forward to welcoming you and your Yorkies back to Quality Inn Dandridge.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, quire. Stayed one night, going back home.
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 26 Dec 2023
Dear Mark,Thank you for taking the time to share your experience at Quality Inn Dandridge. We're so pleased to hear that you found our hotel very clean and quiet during your stay. It's always our goal to provide a comfortable and peaceful environment, especially for guests who are on a long journey home.We're glad we could be a part of your travel and provide a restful stopover. If there's anything we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back the next time you're passing through. Safe travels!Quality Inn Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 16 Dec 2023
Dear Guest,Thank you for rating your experience a perfect 10 out of 10! Your feedback is greatly appreciated, and we're delighted that you had such a wonderful stay. If you have any further comments or if there's anything specific you enjoyed about your visit, please feel free to share. We look forward to the opportunity to host you again in the future. Thank you for choosing us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Quality Inn Team on 13 Dec 2023
Dear David,Thank you for giving us a perfect 10 out of 10 rating! Your feedback and satisfaction are of the utmost importance to us, and we're thrilled that you had such an excellent experience during your stay.If you ever have more comments or suggestions to share in the future, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding stay. Thank you for choosing us!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel for the price I’m I’m good how are
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 7 Dec 2023
Dear Kim,Thank you for your positive feedback! It's wonderful to hear that you found Quality Inn Dandridge to offer great value for the price. We're committed to providing a high-quality experience at an affordable rate, and it's heartening to know that we met your expectations. As for your question, we are doing well and always focused on ensuring our guests have a comfortable and enjoyable stay. If there's anything more we can do for you during your next visit, please don't hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Elaine

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice lobby welcoming and clean. Breakfast good. Room basic and clean. Dog friendly Would go back
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 7 Dec 2023
Dear Elaine,Thank you for taking the time to share your positive feedback about your recent stay at Quality Inn Dandridge! We're thrilled to hear that you found our staff very nice and the lobby welcoming and clean. It's great to know that you enjoyed our breakfast offerings as well. We take pride in being dog-friendly, and we appreciate your intention to return. We look forward to welcoming you back for another enjoyable stay in the future! If you ever have any suggestions or specific comments, please feel free to share them with us. Your feedback helps us improve and provide the best possible experience for our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 7 Dec 2023
Dear Guest,Thank you so much for the perfect score! We're absolutely thrilled to know that your stay at Quality Inn Dandridge was a 10/10 experience. It's our goal to provide outstanding service and a comfortable stay for all our guests. If there's anything else we can do to make your next visit just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.. easy checkin and conveniently located off the interstate.
Stayed 1 night in Dec 2023
Response from Quality Inn Team on 7 Dec 2023
Dear Roberta,Thank you for your kind words! We're delighted to hear that our staff made a great impression and that you found the check-in process smooth and easy. It's also wonderful to know that our location, conveniently off the interstate, added value to your stay. We strive to make every aspect of our guests' experience as comfortable and pleasant as possible. Looking forward to welcoming you back to Quality Inn Dandridge on your next trip! Safe travels until then.