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Reviews of Sonesta ES Suites Dallas - Las Colinas

3 out of 5
Sonesta ES Suites Dallas - Las Colinas
1201 Executive Cir, Irving, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 871 reviews" "
Rating 8 - Good. 225 out of 871 reviews" "
Rating 6 - Okay. 58 out of 871 reviews" "
Rating 4 - Poor. 37 out of 871 reviews" "
Rating 2 - Terrible. 40 out of 871 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was having some upgrades in the dining area. The pool also went down and needed repairs the day we arrived, so no pool, which was upsetting. As for the staff service, they were all great. The hotel was very clean. They had even been finishing up with shampooing the carpets in all the rooms. Would definitely recommend for others to stay and for a return visit.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Kari, thank you for sharing your experience at the Sonesta ES Suites Dallas - Las Colinas. It is great to hear that our team members provided excellent service and that you found the hotel very clean. We are committed to maintaining a pleasant atmosphere even during necessary upgrades. We appreciate your recommendation and look forward to welcoming you back.

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Kris, we're pleased to see your positive rating. At Sonesta ES Suites Dallas - Las Colinas, we strive to provide a memorable experience and we're glad we seemed to have achieved this during your stay. We'd appreciate any further feedback to improve the services we offer. We look forward to welcoming you back soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
James, thank you for choosing Sonesta ES Suites Dallas - Las Colinas and rating us with the highest score. We're thrilled your stay met your expectations. We look forward to welcoming you back the next time you find yourself in Dallas.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Obviously the building has been purchased by someone new and undergoing mini renovations
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Andrew, we appreciate your recognition of the ongoing enhancements at Sonesta ES Suites Dallas - Las Colinas. We're dedicated to continually improving our property and providing a fantastic guest experience. We look forward to welcoming you back the next time your travels bring you to Dallas.

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were excellent! They were courteous, competent and helpful. They truly provided great service. Breakfasts were very good and staff attending to breakfast were also very kind and helpful. Overall this was a very good place to stay and we will stay there again the next time we’re in the Dallas region.
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
James, your high praise for the team members at Sonesta ES Suites Dallas - Las Colinas is greatly appreciated. It's wonderful to hear that our courteous, competent colleagues and appealing breakfast options made your stay enjoyable. It's music to our ears that you would choose our establishment again when you're next in the Dallas region. Thank you for your kind words and support, we're eager to welcome you back!

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was never informed that window replacement for the entire property was going to be taking place during the eclipse. Also was given a pet room when we had no pets. Why? No luggage rack was in our room, asked the staff for one and the reply was your establishment has never had them. The location was absolutely perfect to experience the eclipse from your parking lot!
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jodi, it's lovely to hear that you found the location of Sonesta ES Suites Dallas - Las Colinas perfect for viewing the fascinating eclipse! We appreciate the rest of your comments about the room assignment and certain fixtures not being available. It helps us learn where to focus our efforts for improvement. We are consistently striving for the utmost in guest satisfaction and will ensure that your experience is addressed by our team members to ensure a better experience on your next stay. Thank you for bringing these details to our attention.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but rooms were as advertised. I needed a larger room for a longer stay - the two bedroom offered three beds, which was perfect. Appreciated the convenient location to the airport. Not many walking distance dinning option but Lyft/Uber very quick to pick up. Friendly staff. We did not use the daily breakfast so I am not rating that service. There was some construction taking place, but they did not start too early in the morning. Overall, i would recommend this location if you do not need to be within walking distance to shopping/dinning/entertainment.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Lori, it's wonderful to hear your stay at Sonesta ES Suites Dallas - Las Colinas matched your requirements for a roomier accommodation. We're delighted that our unique location close to the airport suited your needs and that transportation services were readily available for your dining needs. We're pleased that our team members gave you a warm welcome. We appreciate your understanding during the construction period. We sincerely hope your next visit allows you to explore more dining and entertainment options nearby. Thank you for your recommendation and we're eagerly waiting to welcome you back.

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a safe and nice area. The area wasn't really walkable but for our purposes that didn't matter (and there was a mall with some tasty Indian restaurants across the road, which was convenient). Our part of the hotel was wonderfully quiet. The suite was nice sized and had the desired kitchen facilities. Their enclosed patio was perfect for viewing the solar eclipse. Breakfast options were substantial and filling. Would stay here again if we're in the area.
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Leonard, thank you for choosing Sonesta ES Suites Dallas - Las Colinas for your stay. We're delighted that the suite’s amenities met your needs and that you appreciated our location's safety and convenience. It's great to hear you found the breakfast satisfying and got to view the solar eclipse from our enclosed patio—an unforgettable experience indeed. We're already looking forward to your next visit to the area.

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for the feedback, Sara.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious suites, good location near the airport and rental car return, many dining and shopping options nearby. Not so good: needs renovation, old tv sets should be replaced urgently.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Eva, we are thrilled you enjoyed the spaciousness of our suites at Sonesta ES Suites Dallas - Las Colinas and our proximity to various amenities. We appreciate your suggestions about updates and rest assured, we are always exploring improvements for guest comfort. We hope to have the pleasure of your stay again in the near future.

10/10 Excellent

alejandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the property! the stay was comfortable, front staff was amazing & breakfast went so good!
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Alejandra, it's wonderful to hear that you found your stay at Sonesta ES Suites Dallas - Las Colinas comfortable and enjoyable. We're delighted our front desk team members impressed you and that you had a fantastic breakfast experience. We hope to welcome you back soon for another great stay.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to ever stay at Sonesta Suites. wonderful experience !! Comfortable bed, nice functional floor plan, husband's knee was injured so elevator was very appreciated. Staff was very helpful and friendly. Breakfast buffet was very yummy !!! Enjoyed the tables outside with the nice areas to walk around and the tables in the lobby.fireplace was very inviting. I will be back !!
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Cynthia, it's fantastic to hear about your satisfying first stay at Sonesta ES Suites Dallas - Las Colinas! We're thrilled that our comfortable accommodations, accessible facilities, and friendly team members contributed to a wonderful experience for you and your husband. We're also pleased that you savored our breakfast buffet and found our outdoor and lobby spaces enticing. We eagerly anticipate your return. Thank you for choosing us!

8/10 Good

Justine E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and wonderful staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Justine E, thank you for choosing Sonesta ES Suites Dallas - Las Colinas. We're pleased to learn that you appreciated our immaculate facilities and our outstanding colleagues. We strive to provide top-notch service to our guests, and it's always rewarding to receive such positive feedback. We hope to welcome you back for another pleasing stay in the future.

4/10 Poor

Clint

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff, dirty suites pet hair and stains on furniture and floor
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Clint, we appreciate your feedback and we're glad to know you found our team members approachable. At the same time, we regret to hear that you encountered cleanliness issues during your stay. Please know that we prioritize our guests' comfort and satisfaction, and we regularly take measures to ensure our accommodations are kept to the highest standards of cleanliness. Your observation will surely be considered as an opportunity for enhancing our services. Hoping to provide you with a more seamless experience in the future.

8/10 Good

Tahmin

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Tahmin, thank you for your rating of Sonesta ES Suites Dallas - Las Colinas. We're pleased that your stay met your expectations. Your satisfaction is important to us and we look forward to welcoming you back.

4/10 Poor

VaraPrasad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth
I don’t recommend this hotel to anyone. Cleanliness is very bad - elevator is terrible, inside the room - Sofa’s are teared, bathroom is not clean. Overall not worth for the price.
Stayed 3 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
VaraPrasad, we appreciate your feedback and are disappointed to hear about your recent experience. It's unfortunate that the cleanliness did not meet your expectations, and you weren't satisfied with the state of the room or the value received. We continuously strive to improve and your comments will serve as constructive feedback for our team. Rest assured, these issues are taken seriously by our team members. Thank you for taking the time to share your perspective.

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Orlando, it's wonderful to see that your stay at Sonesta ES Suites Dallas - Las Colinas was positive. We hope that you go on to cherish the memories made here. Our goal is to consistently provide the best experiences for our guests, and we hope your next visit is just as pleasant. Many thanks for your rating.

10/10 Excellent

Nillavi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Nillavi, it's great to hear that your stay at Sonesta ES Suites Dallas - Las Colinas met your expectations. We're thrilled that you chose our hotel and we look forward to welcoming you back on your next visit to Dallas. Thank you for rating us!

4/10 Poor

Jon

Stayed 7 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Thank you for sharing your feedback, Jon.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 Poor

Oliver

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dallas / Las Colinas
Room was filthy and missing blankets. Blanket provided have stained.
Stayed 3 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Oliver, it's disappointing to hear about the issues you encountered during your stay. Ensuring a clean and comfortable environment for our guests is a priority, and it's evident from your feedback that we fell short in this instance. Please accept our apologies for any discomfort experienced. Rest assured we will work proactively to enhance our room cleanliness and bedding quality. We hope to welcome you back for a more seamless experience in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and I loved the breakfasts in the mornings.
Stayed 5 nights in Dec 2023
Response from Customer Service on 24 Jan 2024
Maria, it's great to hear you enjoyed your stay at Sonesta ES Suites Dallas - Las Colinas! Your kind words about our breakfast offerings are indeed appreciated. We can't wait to welcome you back for more delightful mornings.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Nice place. Skunky smell in hallway but rooms are soundproof enough. Love that it is pet friendly. I could hear a couple dogs barking in hallway but not noisy in my room. I appreciate hotels that allow pets and are also very clean.Well stocked kitchen and full size fridge. Front desk staff are amazing. Breakfast was very good.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Margaret, we're thrilled to learn you enjoyed your stay at the Sonesta ES Suites Dallas - Las Colinas. It’s delightful to hear that the pet-friendly environment, well-equipped kitchen and our attentive front desk team members added to the positive aspects of your stay. We're glad the noise isolation provided the peace you valued. Looking forward to welcoming you back for another great visit.

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities
My room was upgraded with a small extra charge to a one-bedroom suite. The room was clean and very comfortable. The free full breakfast was a great addition.
Stayed 3 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Cyril, it's great to learn that you were pleased with the upgraded one-bedroom suite at Sonesta ES Suites Dallas - Las Colinas. We're thrilled that you found the suite to be tidy and comfortable. Also, we're glad that the complimentary full breakfast enhanced your stay. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.

6/10 Okay

Thomas

Business traveller
Stayed 3 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
We appreciate the feedback, Thomas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Celeste A

Business traveller
Liked: Cleanliness, staff & service
Staff was very nice.
Stayed 3 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Celeste, thank you for sharing your experience. It's wonderful to know that our team members at Sonesta ES Suites Dallas - Las Colinas left a positive impression on you. We hope to see you again soon!

6/10 Okay

Ricardo

Stayed 3 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Ricardo, your rating has been noted. We're always striving to improve our services and value feedback from our guests. Please consider sharing details about your stay next time, so we can better understand your experience. We hope to see you again soon.

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the perfect rating, Joaquin!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Dallas - Las Colinas. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Destinie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the perfect rating, Destinie! We can't wait to see you again soon for another amazing experience at Sonesta ES Suites Dallas - Las Colinas. Have a great day!

8/10 Good

Rommel, New Hudson

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Rommel, it's wonderful to hear that you enjoyed your experience at Sonesta ES Suites Dallas - Las Colinas. Our team continually strives to provide a welcoming and comfortable space for all our guests. We appreciate your feedback and look forward to your next visit!

2/10 Terrible

JACQUELINE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very noisy we couldn’t sleep the first night. Next day they did switch our rooms so we had to move all of our stuff from the first floor to the third floor. There was also a bad smell throughout the hotel.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Jacqueline, it's concerning to read about your experience. We're sorry to hear about the issues with noise, room relocation, and unpleasant scent. Our priority is ensuring comfortable stays and it's regrettable that your visit didn't meet that standard. Measures are being taken to better handle similar situations in the future. Thank you for your feedback and we hope you'll consider us again.

10/10 Excellent

Curtis Scott

Stayed 2 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Curtis, it's fantastic to see your high rating for Sonesta ES Suites Dallas - Las Colinas! We sincerely appreciate your feedback and are delighted that you had a pleasant experience. Please consider returning in the future for another wonderful stay.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I would like to thank Vanessa for her outstanding customer service. Any questions we had she answered and offer advice on locations to check out! Thank you so much Vanessa!! The property was beautiful and we felt like we were home away from home. Of course the breakfast was amazing and the kitchen staff did an amazing job, to include the cleaning staff. I will always stay at this particular location while visiting Dallas!!
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Anthony, we're overjoyed to hear about your exemplary experience at Sonesta ES Suites Dallas - Las Colinas. It's wonderful to know that Vanessa provided remarkable service and guided you with local insights. We are also thrilled that you appreciated our attractive property, felt the homely ambiance, and enjoyed our delicious breakfast. Our team members, whether in the kitchen or housekeeping, strive to create memorable stays for our guests. Looking forward to your next visit when you are back in Dallas!

8/10 Good

Jennifer

The suite was a little run down. Kitchen chairs were stained, chip out of vanity.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jennifer, thank you for sharing your recent experience at the Sonesta ES Suites Dallas - Las Colinas. We regret to hear that you found some elements of your suite less than perfect. As we constantly strive for excellence, your comment about the condition of the kitchen chairs and vanity is very useful. It's certainly not the standard we aspire to provide. We are working continuously to maintain our suites to provide a more pleasant stay for all guests. We appreciate your feedback and hope to have the opportunity to welcome you back on your next visit to Dallas.

10/10 Excellent

Mendy

Stayed 5 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Thank you for the great rating, Mendy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Dallas - Las Colinas! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 Terrible

Hershawna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRASH.COM
Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
We appreciate you taking the time to share your feedback, Hershawna.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay.
Good for short stopovers. Shuttle bus option - very good. Staff were freindly abd helpful.
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Tom, we're delighted to hear that the Sonesta ES Suites Dallas - Las Colinas suited your needs for a brief stay. We're especially glad that you took advantage of our convenient shuttle bus service and found our team members to be welcoming and helpful. We hope we have the opportunity to welcome you back again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Customer Service on 23 Dec 2023
It seems like you had a balanced stay. Should you choose to visit us again, we hope to offer an experience that fully exceeds your expectations. Thank you for your rating.

10/10 Excellent

Hans

Stayed 4 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Thanks for the amazing rating, Hans!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Dallas - Las Colinas!

10/10 Excellent

Tucson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Response from Customer Service on 5 Feb 2024
Thank you for the amazing rating, Tucscon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Dallas - Las Colinas soon!Thanks again for leaving your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staff was excellent
Stayed 5 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Thank you for sharing your positive experience at Sonesta ES Suites Dallas - Las Colinas. We are elated to hear about the outstanding service our team members provided. We aim to deliver excellence in all areas and are thrilled to hear we succeeded during your visit. We look forward to seeing you again on your next visit to Dallas.

8/10 Good

Anthony

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Anthony, thank you for your positive rating at Sonesta ES Suites Dallas - Las Colinas. It's fantastic to know that you had a satisfying experience with us. We look forward to hosting you again on your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Thank you for your rating. It's great to hear that your stay at Sonesta ES Suites Dallas - Las Colinas generally met your expectations. We'd love the chance to fully exceed your expectations during your next visit. We're looking forward to welcoming you back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
Robert, thank you for staying with us at Sonesta ES Suites Dallas - Las Colinas. Your high rating speaks volumes, and we’re delighted you had a wonderful experience with us. We look forward to welcoming you back!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accommodating. The breakfast was excellent with plenty of choices.
Stayed 2 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
Mary, it's wonderful to hear that you found our team at Sonesta ES Suites Dallas - Las Colinas both accommodating and cordial. We're delighted that our breakfast offerings hit the mark providing plenty of choices. We can't wait to serve you again on your next visit.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 5 Dec 2023
We regret to note your low rating. We strive to provide a positive experience to all guests and we clearly didn't meet your expectations this time. We would appreciate any specific comments or suggestions you might have on areas you believe we need improvement. Feedback helps us better understand the needs of our guests.

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Thank you for the wonderful rating, Eliana!It's fantastic you enjoyed your time at Sonesta ES Suites Dallas - Las Colinas so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 6 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Ahmed, the team at the Sonesta ES Suites Dallas - Las Colinas is pleased to hear that you had a satisfying experience with us. We value your positive feedback and look forward to welcoming you back in the future.

2/10 Terrible

Bryan

Stayed 1 night in Nov 2023
Response from Customer Service on 11 Dec 2023
We appreciate your feedback, Bryan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Fanping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Thank you for the 4-star rating, Fanping!It's great your time at Sonesta ES Suites Dallas - Las Colinas was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 Poor

chuck

Disappointed and Misled
Checked in late. When I got to my floor there were trash bags with trash outside in hall. The odor of people cooking not sure what but didn’t smell very good Heard kids playing in hallway late Next morning around 9 went down for breakfast. The breakfast area was packed with adults and kids ( not sure why their not in school.). all of whom could not speak any English Very rude I was told these were illegal immigrants that taxpayers are picking up bill. Thanks Joe 95 % of people I saw were Hispanic Also learned that the hotel is an extended stay facilitiy and thry and only clean rooms once a week It should be a requirement that Hotels who are participating in this program designate it when booking. The reason I booked the hotel was based on the reviews. Trust me don’t believe the reviews If I were staying free and eating free I would give 5 stars also
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Chuck, it's regretful to read about your recent experiences. Concerns regarding cleanliness, noise and breakfast area crowding are certainly not the norm, and we apologize for any discomfort these may have caused. Our guests are our top priority and we work diligently to create an welcoming, inclusive environment for all. Regarding your remarks about the frequency of room cleaning, this is standard protocol for extended stay hotels to allow guests more privacy. We do appreciate your feedback as it helps us identify areas where we can improve. We do hope you will reconsider and give us another chance to enhance your stay future.