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Reviews of Renaissance Saint Elm Dallas Downtown Hotel

4 out of 5
Renaissance Saint Elm Dallas Downtown Hotel
1907 Elm St, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 608 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fatima

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

patric

Liked: Cleanliness, staff & service, property conditions & facilities
Really Nice hotel, the staff was fantastic. The room was very nice. Excellent location, nice area comfortable room and you could listen to LP records if you wanted to!
Stayed 2 nights in Apr 2024

10/10 Excellent

dorothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and lovely place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a strong smell of air refreshner in lobby that was too much.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024

10/10 Excellent

Dempsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 2 nights in Mar 2024
Response from Victoria on 10 Apr 2024
Thank you so much! We hope to see you again!

8/10 Good

Brigitte

Stayed 1 night in Feb 2024

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for a long weekend to Dallas, wonderful hotel with amazing staff. Special shout out to Justine at the front desk who was above and beyond top notch and Rick, who manages the restaurant attached, he gave us a personal history lesson onnDallas, where to go and when. He also knew that we were there for the Stevie Nicks concert and magically played my favorite song every time we came in to eat, what a guy!!! Its a very cool place with a record player in each room and an extensive library of records you can request at the front desk.. very walkable to all districts and super clean.. 10 out of 10 would recomend
Stayed 4 nights in Mar 2024
Response from Victoria on 10 Apr 2024
Thank you so much! We hope to see you again!

8/10 Good

Ashley-Zabeth

Stayed 1 night in Mar 2024

8/10 Good

Pres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area valet parking was congested
Stayed 2 nights in Feb 2024
Response from Victoria on 18 Mar 2024
Thank you for your feedback!

10/10 Excellent

Haley

Stayed 1 night in Feb 2024
Response from Victoria on 10 Apr 2024
Thank you so much! We hope to see you again!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel from the lobby to the room . Customer service at the front desk was top notch . Very good price for how nice it is , and location. Will be back very soon
Stayed 1 night in Feb 2024
Response from Victoria on 16 Mar 2024
Thank you for your feedback!

10/10 Excellent

ASHLEIGH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, large rooms and very comfy bed!
Stayed 2 nights in Feb 2024
Response from Victoria on 16 Mar 2024
Thank you for your feedback!

10/10 Excellent

Casie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit confusing for parking but besides that it was a beautiful stay wonderful hotel & staff.
Stayed 1 night in Feb 2024
Response from Victoria on 16 Mar 2024
Thank you for your feedback!

10/10 Excellent

Khrysten

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Victoria on 16 Mar 2024
Thank you for your feedback!

2/10 Terrible

NeFree

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff is terrible.
Stayed 1 night in Feb 2024

6/10 Okay

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Shannon

Business traveller
Liked: Cleanliness, staff & service
The beds pillows and bedding were mediocre. The shower was very poorly designed. No matter where I positioned the shower head, water went out of the open shower and soaked the floor and towels. Hot water was hit or miss making the shower without door even colder. The cable was out on my floor and several others for the duration of my stay. Finally, although the elevators are plenty big enough to hold 8-10 people, the staff only allowed four people at a time to ride. This created a backup in the lobby of people waiting. Sometimes this was enforced, sometimes not. One day a hotel employee yelled at me to get off the elevator as there were already four people on board. The next morning, there were four of us in an elevator and a housekeeping employee pulled her cart right onto the elevator with us. Why is this arbitrary rule in place? It’s 2024, design an elevator that can properly accommodate its capacity. Weird! The hotel design was beautiful with lots of fun touches. The staff was average.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful and the staff was amazing!!
Stayed 1 night in Dec 2023

4/10 Poor

Giancarlo

Travelled with partner
Disliked: Staff & service, property conditions & facilities
For the price of the hotel it’s not worth the stay
Stayed 1 night in Dec 2023

6/10 Okay

Mohammed

Hotel was generally clean. A very strong weed smell in the room and hallway.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenny, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hadi

Travelled with partner
Liked: Cleanliness, staff & service
A lot of noise throughout the night even with ear plugs on. Bathroom was running during our stay. Nice customer service at front desk and valet. Would recommend hotel updates lighting in corridors and rooms.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room, and super quiet! Beautiful room too, reminded me of a nyc city view apartment! The staff is super friendly and very welcoming. I would definitely book this place again if I return to Dallas. The only thing is I felt bad for the valet guys though being outside the entire time in the rainy cold weather, I feel like they should get built a small window station where they can have some shelter from the weather.
Stayed 2 nights in Dec 2023
Response from Victoria on 30 Dec 2023
Thank you! We appreciate your feedback!

8/10 Good

Calvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent service and the room was spacious, clean, and comfortable. Good location. The only thing however, is the second elevator from the left gave my friend and I a heart attack. Upon pressing the button, it did not fully light up, the elevator stopped, then slowly ascended up to floor 17 (we had pressed 7) and stopped again. Nightmare scenario. Fortunately someone pressed the down button on floor 17 and we got out. No issues with the other elevators and my only complaint.
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Travelled with family
Liked: Cleanliness
We left our car with valet, and when it was brought back to us the next morning the back of my Lexus was wrecked. It was obvious the valet backed into something due to there being zero paint on my car. “No cameras were working” “we rent our parking spots from a public garage” were responses we got- however we left my car in their care and it was returned wrecked.

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are welcoming and helpful. The valet parking was excellent. The hotel itself was beautiful. The lounge area was comfortable and tastefully decorated. Our room was very clean with upscale amenities. The area around the hotel was lovely and there are plenty of dining options within walking distance. The hotel bar was cozy and the staff was great. If I have an opportunity to visit this area again I will definitely choose to stay here.
Stayed 1 night in Dec 2023
Response from Victoria on 30 Dec 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Alesa

Stayed 1 night in Dec 2023
Response from Victoria on 30 Dec 2023
Thank you for your feedback! We appreciate your loyalty!

10/10 Excellent

Luis, Conroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and stylish property. Very well located.
Stayed 1 night in Dec 2023
Response from Victoria on 30 Dec 2023
Thank you! We appreciate your feedback!

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Stephanie on 28 Nov 2023
Thank you, we appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Victoria on 16 Nov 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Victoria on 16 Nov 2023
Thank you! We appreciate your feedback!

10/10 Excellent

LAUREL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely and immaculate and the bed was fabulous. The Lobby and bar was inviting - we did not eat there so I have no comment on dining. Very pleased and would come again.. They have valet parking but if your just coming for a overnight stay , there is a garage at Elm and Harwood that is very reasonable. Elm street garage
Stayed 1 night in Nov 2023
Response from Victoria on 6 Nov 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Sanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Victoria on 6 Nov 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Ilen

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Oct 2023
Response from Victoria on 30 Oct 2023
Thank you, we appreciate your feedback!

10/10 Excellent

Stefanie

Stayed 1 night in Oct 2023
Response from Victoria on 30 Oct 2023
Thank you, we appreciate your feedback!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Easy to check in. Great TV options.
Stayed 1 night in Oct 2023
Response from Victoria on 23 Oct 2023
Thank you, we appreciate your feedback!

10/10 Excellent

Taran

Stayed 1 night in Oct 2023
Response from Victoria on 23 Oct 2023
Thank you, we appreciate your feedback!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Amazing place and right next door to the Majestic theater
Stayed 1 night in Sep 2023
Response from Victoria on 27 Sept 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic. Victoria at reception was very helpful & was a pleasure
Stayed 1 night in Sep 2023
Response from Victoria on 18 Sept 2023
Thank you! We certainly enjoyed having you stay with us. We hope to see you in the future!

10/10 Excellent

NIcole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Victoria on 13 Sept 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was extremely helpful, friendly, and accommodating. That one person made the whole experience incredible.
Stayed 1 night in Sep 2023
Response from Victoria on 11 Sept 2023
Thank you! We appreciate your feedback!

8/10 Good

Evelyn

Stayed 2 nights in Sep 2023
Response from Victoria on 11 Sept 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend Stay ❤❤❤❤
Such a beautiful hotel and had a great gym
Stayed 1 night in Sep 2023
Response from Victoria on 5 Sept 2023
Thank you! We appreciate your feedback!

10/10 Excellent

Dita

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Victoria on 5 Sept 2023
Thank you! We appreciate your feedback!

4/10 Poor

Nana

Stayed 3 nights in Aug 2023
Response from Victoria on 21 Sept 2023
Thank you. We appreciate your feedback!

4/10 Poor

Nana

Stayed 2 nights in Aug 2023
Response from Victoria on 21 Sept 2023
Thank you. We appreciate your feedback!

10/10 Excellent

Nana

Stayed 1 night in Aug 2023
Response from Victoria on 21 Sept 2023
Thank you. We appreciate your feedback!

10/10 Excellent

Jesus, GILBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and rooms, offsite parking is a hassle sometimes
Stayed 2 nights in Aug 2023
Response from Victoria on 30 Aug 2023
Thank you! We appreciate your feedback!