Outdoor pool

Reviews of OYO Hotel Irving DFW Airport South

2 out of 5
OYO Hotel Irving DFW Airport South
2611 West Airport Freeway, Irving, TX

Reviews

5.6
Rating 10 - Excellent. 93 out of 488 reviews" "
Rating 8 - Good. 94 out of 488 reviews" "
Rating 6 - Okay. 70 out of 488 reviews" "
Rating 4 - Poor. 55 out of 488 reviews" "
Rating 2 - Terrible. 176 out of 488 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mustafa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Microwave. Electrical outlets weren't working for phone charge
Stayed 2 nights in May 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

6/10 Okay

Keishia

Liked: Cleanliness, staff & service, property conditions & facilities
I don't have a ice box my food spoil thay said thay had them but went i got there thay didn't have a one bed room put in a double room no ice box
Stayed 1 night in Apr 2024

2/10 Terrible

Colby

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable. Everything else was terrible.
Stayed 4 nights in Apr 2024
Response from Joey on 2 May 2024
Hi, Colby! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

10/10 Excellent

Adam

Stayed 3 nights in Apr 2024

6/10 Okay

David

Liked: Property conditions & facilities
Disliked: Staff & service
It was less than I had expected. There is no coffee or tea in the reception area and they didn't clean the room every day. Now I know why it didn't cost so much. I also didn't know that there is a local ordinance prohibiting outdoor pools from operating before May.
Stayed 6 nights in Apr 2024
Response from Dewi on 2 May 2024
Never meant to disappoint you, David! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Boris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if I got bed bugs yet but I will know in a week or two. Place was dirty, stinky of mold like someone died, my room every time I brought in food the Cockroach will storm me out of the mirror, the closets and tv stand. The WIFI that is supposed to be at this hotel since I booked it for wifi doesn’t have any it’s bursts of 2 minutes that give you enough time to log in receive your authentication code and then it disconnects and you start over. Thanks god motel 6 across the street is there and Starbucks where I found myself most of the day doing my payrolls or remote zoom meetings. Thanks god this hotel had a bed and shower other then the staff that didn’t care about my wifi issue I hope you don’t get any one there.
Stayed 3 nights in Apr 2024
Response from Noah on 2 May 2024
Sorry to hear this, Boris! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the service person was rude, then the entrance of the entire hall to the room was disgusting stinks Trying to rest till I saw a back person look in the car got my husband and drive out as fast as we could, you smell marijuana strong and states no smoking Don’t stay here keep driving
Stayed 1 night in Mar 2024
Response from Dewi on 2 May 2024
This is not the experience we would like you to have, Debbie! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Dewi

2/10 Terrible

Edgar

no good
Stayed 1 night in Mar 2024
Response from Barbara on 2 May 2024
Hi, Edgar! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

Juan

Disliked: Amenities, property conditions & facilities
Service was slow and lacked customer service. Place looked very rundown and nothing like the pictures
Stayed 1 night in Mar 2024

2/10 Terrible

derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs work
Stayed 1 night in Feb 2024
Response from Barbara on 2 May 2024
Hi, Derek! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 Poor

Lesett

Too much noise
Stayed 1 night in Mar 2024
Response from Noah on 2 May 2024
We are extremely sorry to know this, Lesett! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 Poor

Ethan Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Has roach infestation
Stayed 2 nights in Dec 2023
Response from Tim on 2 May 2024
Hola Ethan! Lamentamos los problemas que ha causado. Nos gustaría agradecerle por compartir reseñas tan valiosas. Definitivamente, podemos trabajar en ello para asegurarnos de que su próxima estadía sea increíble. Saludos, Tim

2/10 Terrible

otis, Cleveland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place looks nothing like the website pictures. Awful experience i don't recommend staying
Stayed 1 night in Feb 2024

2/10 Terrible

Angel

Stayed 2 nights in Feb 2024
Response from Tim on 2 May 2024
Hi, Angel! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

10/10 Excellent

Isabella

Liked: Staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 5 nights in Dec 2023
Response from Ammy on 3 Apr 2024
Apologies for the problems you had faced, Sergio! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Nicole

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could share pictures I would. The property was not up to par of the pictures seen online. After 1st night asked for the room to be cleaned, they only emptied the trash and replaced towels, but never replaced the sheets. Didn't ask for the room to be cleaned after 2nd night and they did the same thing, emptied the trash and replaced the towels, but didn't replace the sheets. Never again will I stay at this hotel.
Stayed 3 nights in Jan 2024
Response from Ammy on 3 Apr 2024
Hi, Nicole! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ammy on 3 Apr 2024
Hi, Lawrence! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Benjamin

Stayed 4 nights in Jan 2024
Response from Ammy on 3 Apr 2024
Hi, Benjamin! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Ammy on 3 Apr 2024
Hi, Mark! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ammy on 3 Apr 2024
We appreciate your positive rating, Lawrence! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ammy on 3 Apr 2024
We appreciate your positive rating, Lawrence! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024
Response from Ammy on 3 Apr 2024
Hi, Gabriel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ammy on 3 Apr 2024
We appreciate your positive rating, Gabriel ! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 Terrible

Karen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left a pair of shoes in the room and the staff cut into the sole of the shoe [ the bottom part] They had bugs and blood stains all over the stairs #CHEAP #PETTY #POOR
Stayed 2 nights in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ammy on 3 Apr 2024
Thanks for the positive rating, Lawrence! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
The Wi-Fi signal needs to be stronger, otherwise OYO HOTEL IS AWESOME!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Demitrius

Disliked: Cleanliness, property conditions & facilities
This property was absolutely disgusting. There were roaches in my room crawling from behind the headboard. No iron or ironing board in the roo m. They required me to leave my driver's license at the front desk in order to use the iron. Still no ironing board. With the exception of Fran, the people at the front desk were rude. This was the absolute worst piece of crap hotel I've ever stayed at. They need to condemn that roach motel
Stayed 3 nights in Dec 2023
Response from Ammy on 3 Apr 2024
Apologies for the problems you had faced, Demitrius! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Graffiti on the door. Smelled like smoke. Not a safe feeling hotel
Stayed 2 nights in Dec 2023
Response from Ammy on 3 Apr 2024
Hi, Debbie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WI-FI signal has to be stronger because its easy to log on to the Wi-Fi but on each device the signal will be on but its not consist. Thats about it, really comfortable to stay at the Oyo Hotel!
Stayed 2 nights in Dec 2023
Response from Ammy on 3 Apr 2024
Glad to see that you have rated us positively, Lawrence! Do give us more chances to delight you in the future. Regards, Noah.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ammy on 3 Apr 2024
Hi, Lawrence! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
My honest opinion
Looks horrible from the outside but the rooms are nice. Comes with a light smell and a $50 cash deposit for room damage. The people who work there don't speak much English so when clarifying things it was a repetition. Other than that it wasn't too bad but there were roaches as well saw one in the bathroom and it was small meaning there was a mom around. Also very then walls I heard everything from the room next door from conversation to thumps and the Knocks on the door from other rooms sound like your own. Only went for it bc it was fast but just be mindful. Not a bad review but a honest one. Is give the place a 5 out of 10.
Stayed 1 night in Dec 2023
Response from Ammy on 3 Apr 2024
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Anh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ammy on 3 Apr 2024
Hi, Anh! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Deonna

Disliked: Cleanliness, amenities, property conditions & facilities
Lets just say, you get what you paid for. The two women at the front desk were sweet and kind but MAN that place is disgusting.
Stayed 2 nights in Dec 2023
Response from Ammy on 3 Apr 2024
Hi, Deonna! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Dustin

Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Dec 2023
Response from Ammy on 22 Jan 2024
Hi, Paul! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Dylan

Stayed 1 night in Dec 2023

2/10 Terrible

Noor U

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Barbara on 22 Jan 2024
Sorry for the inconvenience, Gloria! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

2/10 Terrible

Myranda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nosiy and smelled funny
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Myranda! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 Good

Ahnaf

Liked: Property conditions & facilities, room comfort
Needs Improvement
My rating 6/10 Cons: 1. Internet is slow and many time not working. Really you need to have a better internet connection otherwise people will be in problems with their work. 2. The housekeeping service is good but they didn’t clean up under my table, where some food trash fell. It wasn’t taken care of even after telling the reception. 3. Rooms are so connected with each other, sometimes sounds came from other rooms. 4. No breakfast, no coffee. 5. Please inspect your elevator, as it stops sometimes, door doesn’t close automatically. Pros: Beds we’re comfortable, mirrors,fridge and oven in the room. Close enough from DFW Airport.
Stayed 4 nights in Nov 2023
Response from Ammy on 3 Apr 2024
Hi, Ahnaf! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

6/10 Okay

Carol

Travelled with group
OYO review
No coffee pot, no closet for what I paid it was ok but more of a truckers stop maybe they were upgrading the place but needed lots of repairs
Stayed 4 nights in Nov 2023
Response from Ammy on 3 Apr 2024
Hi, Carol! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Mar'Quise

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean. Had no real complaints about my experience
Stayed 3 nights in Nov 2023
Response from Barbara on 6 Dec 2023
Pleased to hear your kind words of gratitude, Mar'Quise! We are going to do our best to never fail to impress you every time. Regards, Barbara

4/10 Poor

Israel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Joey on 6 Dec 2023
We are sorry to hear about your experience, Israel! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

8/10 Good

Sharanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

JOSE LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Oct 2023

2/10 Terrible

Elsa

Stayed 4 nights in Oct 2023
Response from Ammy on 22 Jan 2024
Hi, Elsa! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Christina Carolina

Disliked: Staff & service
They ask you to pay 50 dollar cash for a "DEPOSIT" if you don't have it they do not let you cancel ir get a refund do not booking this hotel is a waste of time
Stayed 1 night in Oct 2023