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I liked everything about it except…I didn’t call ahead and there was no shuttle for my early Saturday morning flight,
My advice is to call ahead if that’s an issue.
Stacey
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Stacey, thank you for your feedback and for sharing your positive experience at the Hyatt Place Dallas/Grapevine. We’re glad to hear you enjoyed your stay. Your advice about calling ahead for shuttle arrangements is valuable, and we appreciate you sharing it. We hope to welcome you back soon!
Jerry, thank you for your positive review of Hyatt Place Dallas/Grapevine! We're delighted that you appreciated our pet-friendly atmosphere. We look forward to welcoming you and your furry friend back soon!
Branislav, the team members at Hyatt Place Dallas/Grapevine are delighted to hear you enjoyed our friendly service and convenient location. We're also pleased that you found your room clean. We look forward to welcoming you back on your next visit!
Jorge, thank you for sharing your feedback. The team at Hyatt Place Dallas/Grapevine is thrilled to hear you found our team members to be friendly. We look forward to your next visit.
I like the location very much ... it is very convenient
Luis
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Luis, it's great to know that you found Hyatt Place Dallas/Grapevine to be optimally located. We strive to provide a convenient and enjoyable stay for all our guests. We'd be thrilled to welcome you back in the future!
Convenient location. Large rooms and friendly staff.
Susan
Stayed 5 nights in May 2024
Response from Customer Service on 7 May 2024
Susan, thank you for sharing your experience at Hyatt Place Dallas/Grapevine! We're pleased to hear you found our location convenient and the accommodations spacious. It's also wonderful to know our friendly team members contributed positively to your stay. We'd love to welcome you back in the future.
10/10 Excellent
Shaunda
7 May 2024
Liked: Cleanliness
Shaunda
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 May 2024
Shaunda, it's fantastic to see your perfect score! Thank you for choosing Hyatt Place Dallas/Grapevine for your stay. We trust you had an exceptional experience and look forward to welcoming you back in the future.
Sangmi, it's wonderful to hear that our team members at Hyatt Place Dallas/Grapevine greatly contributed to your positive experience. We are delighted you had such an enjoyable stay. We value your feedback and look forward to hosting you again in the future!
Frank, it's uplifting to learn you had an enjoyable experience at Hyatt Place Dallas/Grapevine yet again. We deeply appreciate your consistent support and look forward to your future visits. Your satisfaction is our greatest reward.
Vindhya, it's delightful to hear that you enjoyed your entire stay at Hyatt Place Dallas/Grapevine. We strive to offer an exceptional experience to our guests, and your positive feedback truly means a lot to us. We hope to see you again for another memorable stay.
6/10 Okay
Tabatha
Business traveller
29 Apr 2024
Disliked: Staff & service
Our room had the sink in the bedroom, I had to wake up early when my husband was getting ready. Not to clean
Tabatha
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Tabatha, thank you for sharing your experience. The unconventional arrangement of your room seems to have caused some inconvenience. We are constantly looking for ways to improve. Your feedback about the room layout and its effect on your morning routine is valuable, and will be taken into consideration.
6/10 Okay
Franklin Edgardo Villatoro
26 Apr 2024
Franklin Edgardo Villatoro
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 May 2024
Franklin, thank you for sharing your rating. Your feedback is valuable as we strive to enhance our services. We would appreciate any specific comments you may have regarding your experience. We hope to have the opportunity to serve you better in the future.
I do alot of traveling and the employees here at this hotel are by far the friendliest and the most accommodating I've ever experienced.
Steve
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Steve, we're thrilled to learn that you enjoyed your stay at Hyatt Place Dallas/Grapevine. It's fantastic to hear that our team members exceeding expectations in delivering friendliness and accommodation. We appreciate your kind words and look forward to welcoming you back on your future travels.
Nice people. Great breakfast and evening bar. Good for pets!
Anthony
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Anthony, we're thrilled you found our morning meal offerings delightful and appreciated our evening bar at Hyatt Place Dallas/Grapevine. It's great to hear that we could accommodate your furry friends well. Thank you for sharing your positive experience with us! We hope you choose to stay with us again in the future.
10/10 Excellent
Roberta
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
The rooms were dated. The ceiling was leaking Saturday night - it looked pretty awful.
The staff were friendly and kind. I would stay there again.
Roberta
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Roberta, thank you for your feedback after your visit to Hyatt Place Dallas/Grapevine. We are glad to hear that you appreciated our team members' kindness and friendliness. However, we regret that you encountered some issues with your room which we assure is not common. We assure you that our maintenance team has been notified to address this. It pleases us to know that, despite these setback, you would consider staying with us again in the future. We look forward to your next visit!
Flight was delayed and got in around 2am there was 4 seniors in our group and front desk girl was so rude and her attire was awful did nothing to welcome us ,but day attendants were very nice . Only good thing was full breakfast and coffee was the best!
Marian
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Marian, we appreciate your feedback. It's regrettable to hear about the experience at check-in and this hasn't gone unnoticed. Our team strives to provide friendly and professional services at all hours. We're glad to know that the daytime team delivered on this promise and that you enjoyed the wholesome breakfast and coffee. Your insights guide our improvements and are sincerely appreciated.
Bambie, we're thrilled to know you enjoyed the convenient location of Hyatt Place Dallas/Grapevine, close to Grapevine Mills. Thank you for your positive feedback. We hope to welcome you back soon.
10/10 Excellent
Michael, Ventura
Business traveller
19 Apr 2024
Nice quiet clean hotel
Michael
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks for the fantastic rating, Michael!It's outstanding we could exceed your expectations during your stay at Hyatt Place Dallas/Grapevine. We're all looking forward to your next stay with us.
Alexandria, thank you for your kind words. We're thrilled to hear you found your stay at the Hyatt Place Dallas/Grapevine to be a wonderful choice. We look forward to serving you again on your next visit.
10/10 Excellent
Denise
17 Apr 2024
Denise
Stayed 1 night in Apr 2024
Response from Customer Service on 8 May 2024
Denise, it's joyful to see your top rating for Hyatt Place Dallas/Grapevine! We are privileged to have been your choice of stay and would love to welcome you back in the future. Thank you for sharing your experience!
Front desk staff was extremely helpful after a little hitch with the shuttle to/from the airport. Would recommend overall because of the proximity to the airport. Great breakfast as well !!
Jeffrey
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Jeffrey, it's wonderful to hear that you found our team at the front desk at Hyatt Place Dallas/Grapevine to be very helpful. We're pleased you appreciated the usefulness of our shuttle service and the convenience to the airport. We're delighted your breakfast experience was satisfactory. Recommendations from our guests like you mean a lot to us! We hope to see you again soon.
Norma, we are thrilled to hear that you found your stay at Hyatt Place Dallas/Grapevine to be pleasant and comfortable. We greatly appreciate your feedback and hope to welcome you back soon.
Mellisa, we're thrilled to hear that you had a wonderful weekend at Hyatt Place Dallas/Grapevine. Your positive feedback is greatly appreciated and we hope that your next visit will be as memorable as the previous one. Safe travels.
Cynthia, it's wonderful to hear how much you appreciate the locale of Hyatt Place Dallas/Grapevine. We're pleased that our team members were able to assist you effectively during your stay. Thank you for sharing your positive feedback. We eagerly await your next visit!
Room was large, like an apartment. Very spacious and well organized. Nice walk in shower. The breakfast time was great and the food was good. The toilet tissue was awful and there was no microwave.
Gary
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Gary, it's heartening to hear that you enjoyed the room layout at Hyatt Place Dallas/Grapevine, appreciated our well-organized space, and delighted in our breakfast offerings. However, we understand your concerns about bathroom amenities and absence of a microwave; we appreciate this feedback as we continually strive to enhance our guest experience. Thank you for choosing Hyatt Place Dallas/Grapevine, and we hope to welcome you back in the future.
Svietlana, it's great to hear that Hyatt Place Dallas/Grapevine was well-suited to your travel needs. Thank you for the positive feedback. We hope to see you again on your future travels.
8/10 Good
Megan
Travelled with family, Travelled with family and small children
Megan, we regret to hear about your challenges with the Wi-Fi connection during your stay. Please be assured we are continuously striving to provide a seamless internet experience for our guests. We appreciate your feedback as it assists us in enhancing the overall guest experience. We're looking forward to serving you better at the Hyatt Place Dallas/Grapevine in the future.
Kevin, thank you for your rating. Your feedback is fundamental to us and helps guide our ongoing improvements. For any specific comments or suggestions, please feel free to share with us. We look forward to hosting you again, striving to meet and surpass your expectations next time around.
10/10 Excellent
Jennifer
23 Mar 2024
Liked: Cleanliness
Jennifer
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Jennifer, thank you for choosing Hyatt Place Dallas/Grapevine. It's thrilling to know that your stay was excellent. We truly value your patronage and look forward to your return.
10/10 Excellent
Jamey
22 Mar 2024
Jamey
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Thank you for the amazing rating, Jamey!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Dallas/Grapevine soon!Thanks again for leaving your feedback!
EVERYTHING WAS QUITE EASY , FROM CHECK IN TO CHECK OUT , RESTAURANTS AND SHOPPING ! NO COMPLAINTS
KIMBERLY
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Kimberly, it's wonderful to hear that your stay at Hyatt Place Dallas/Grapevine was seamless and convenient. We're especially pleased you enjoyed the ease of check-in and check-out, coupled with the proximity of shopping and dining options. We strive to maintain a hassle-free environment for our guests. Thank you for sharing your positive feedback. We hope to welcome you back in the future.
It is very close to the Grapevine mills and so many food options around the area in walking distance. They offer transporation to the airport and the mall. Wifi was not high speed.
Roberto
Stayed 6 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Roberto, thank you for your valuable feedback. At Hyatt Place Dallas/Grapevine, we take pride in our prime location that offers convenient access to various amenities. Our complimentary transportation services are designed to maximize our guests' enjoyment. We regret if our internet service did not meet your expectations, and we will look into improving it for a better guest experience. We hope to welcome you back soon.
A clean and quiet property. They were overbooked and tried to move us to another property. Despite that, it was still a great stay. Breakfast was rather lackluster, but they also had a very full hotel to cook for. Hopefully they can replenish it until 10 minutes before closing in the future.
Fernando
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Fernando, we appreciate the positive review about your stay at Hyatt Place Dallas/Grapevine. We're glad you found our property to be peaceful and well-maintained. We acknowledge the points you've raised regarding booking management and breakfast services. Please know that your feedback has been forwarded to the relevant teams for their attention. We hope to improve your experience with us in the future. We look forward to welcoming you back soon!
8/10 Good
Martha
Travelled with family and small children, Travelled with pets
16 Mar 2024
Liked: Cleanliness, staff & service
My only complaint is that the elevator was noisy and we could hear it from our room. The planes from the Airport were also louder at this property than other properties in the area. Please read room description because there was no microwave in the room. Still a great price for the location
Martha
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Martha, thank you for taking the time to share your experience at Hyatt Place Dallas/Grapevine. We're glad to hear that you found value in the location. We regret to hear about your trouble with the elevator noise and the sounds from the airport, and we take note of your observation about the room amenities. Thank you for your feedback, and we hope your future stays will be even more satisfying.
Clean Hotel. Quiet neighborhood. Far enough back from freeway that there is no road noise. Lots of restaurants in the area and a Mall across the street
Jeff
Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Jeff, we are thrilled to see you had a pleasant experience with Hyatt Place Dallas/Grapevine. Your notes about our establishment being peaceful and centrally located near various dining options and shopping outlets are greatly appreciated. It's fantastic to know that you found these aspects of our location beneficial to your stay. Your comments serve as a major asset and provide us with valuable feedback. We look forward to welcoming you back in the future.
8/10 Good
Rachel
Travelled with family
13 Mar 2024
Liked: Cleanliness, staff & service, amenities
Needs to be updated. But, staff was nice and helpful, it was very convenient for the mall, and it was quiet at night!
Rachel
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Rachel, we appreciate your feedback on your recent stay with us. While parts of the property might benefit from a refresh, we're glad you found our team members to be pleasant and helpful. We're also pleased you had a comfortable, peaceful experience and enjoyed the convenience of our location near the mall. Hyatt Place Dallas/Grapevine values your input and looks forward to welcoming you back in the future.
Cynthia, thank you for your 4-star rating of Hyatt Place Dallas/Grapevine on Expedia. We're delighted to know that our hotel met your expectations. We hope to have the opportunity to exceed them during your next visit.
8/10 Good
Eduardo
5 Mar 2024
Eduardo
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Mar 2024
Eduardo, it's wonderful to see that you had a great stay at Hyatt Place Dallas/Grapevine. We're grateful for your support and look forward to welcoming you back on your next visit.
We appreciate you sharing this positive rating, Eduardo!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Dallas/Grapevine. We want to share an even more enjoyable experience with you next time.
10/10 Excellent
Roxanne
Travelled with partner
4 Mar 2024
Liked: Amenities
Front desk clerk Neisy was very helpful and welcoming
Roxanne
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Roxanne, it's delightful to know that you had a positive stay at the Hyatt Place Dallas/Grapevine. We're glad to learn that Neisy's welcoming nature and assistance contributed to your experience. Thank you for choosing our hotel and sharing this wonderful feedback. We hope to have the pleasure of seeing you again soon.
6/10 Okay
Alberto, Monterrey
2 Mar 2024
There was no TV sign so we couldnt watch TV
Alberto
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Alberto, we regret to hear about your issues finding instructions to use the television. Our team members aim to make all in-room amenities as accessible as possible. Remember, they are available round the clock to assist you with any difficulties during your stay. We hope you'll consider us in the future for your lodging needs.
Brijesh, it's great to hear that you had an overall good experience at Hyatt Place Dallas/Grapevine. We're pleased that you chose us for your stay and we look forward to welcoming you back in the near future.
Thanks for the amazing rating, Cameron!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Dallas/Grapevine!
Linda, thank you for choosing Hyatt Place Dallas/Grapevine. It's heartening to see your stellar ratings! We trust your stay was enjoyable and hope for the opportunity to serve you again in the future.
Ried, we appreciate your succinct feedback. It's great to hear that you found the Hyatt Place Dallas/Grapevine to be a pleasant and tidy place to stay. Your satisfaction is our primary concern, and we hope to see you again soon for another stellar experience.
The room was very nice and the staff was very helpful
Patricia
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Patricia, we are thrilled to hear you found our rooms at Hyatt Place Dallas/Grapevine to be up to your expectations and our team members supportive. It's great to know we could provide a positive experience for you. We hope to have the pleasure of serving you again in the future.
Workers were more worried about TV than checking me in. Came down for dinner, kitchen closed told to go ext door. I stayed here for convenience, but was more a hassle. Wouldn't recommend to anyone
john
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
John, it's unfortunate to hear about your experience. We sincerely apologize if our team members' attentiveness did not meet expectations during check-in. Our primary concern is to provide exceptional service to our guests. It's important to remember that your feedback provides valuable insights for us to improve. Thank you for sharing.
Great staff, nice continental breakfast and service.
Kelvin
Stayed 4 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Kelvin, it's delightful to hear that you appreciated the service and breakfast at Hyatt Place Dallas/Grapevine. It's clear our team members made quite an impression with their hospitality. We hope to have the pleasure of welcoming you back again soon.
Our room was very clean and spacious! The shower had awesome pressure and hot water! Overall, wonderful stay!!
Michelle
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Michelle, it's terrific to hear how much you appreciated your stay at Hyatt Place Dallas/Grapevine. We're glad that our meticulously maintained room, efficient shower system, and the overall hospitable atmosphere made your experience delightful. Hyatt Place Dallas/Grapevine eagerly awaits your next visit. Remember, your comfort is always our priority.
10/10 Excellent
Cristian
25 Feb 2024
Cristian
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Thank you for the fantastic rating, Cristian!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Dallas/Grapevine! We can't wait to see you again soon.