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Reviews of Homewood Suites by Hilton Dallas-Lewisville

3 out of 5
Homewood Suites by Hilton Dallas-Lewisville
700 Hebron Pkwy, Lewisville, TX

Reviews

7.8

Good

Rating 10 - Excellent. 313 out of 703 reviews" "
Rating 8 - Good. 174 out of 703 reviews" "
Rating 6 - Okay. 90 out of 703 reviews" "
Rating 4 - Poor. 72 out of 703 reviews" "
Rating 2 - Terrible. 54 out of 703 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Nichole

Liked: Staff & service
It was okay
Stayed 2 nights in Apr 2024

10/10 Excellent

Thao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again. Rooms are getting a little dated, small hole in son chairs, shower curtains small rips, more attention to cleaning common areas. Still would stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lillian, Monroe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent.
Stayed 1 night in Apr 2024

8/10 Good

Lillian, Monroe

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel management on 19 Apr 2024
Thank you for sharing your rating with us.

8/10 Good

Ben, Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't expect a whole dining And living area. Comfortable
Stayed 1 night in Apr 2024
Response from Hotel management on 19 Apr 2024
Thank you so much for taking the time to leave a review.

6/10 Okay

Lakesha S.

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was OK; we stayed in the king bed suit; had issues with the toilet flushing, the shower head was not clean (needs to be replaced I bought cleaning product to clean myself), the dining area the sitting was clean (still had food on the chairs) and the bathroom sink was not clean. The staff was nice, the breakfast was good and we were allowed to arrive early, we appreciated that.
Stayed 1 night in Apr 2024
Response from Hotel management on 19 Apr 2024
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we are sorry for the cleanliness issues you experienced, this is not our standard and bill be addressed with the team.

6/10 Okay

Amy

Liked: Staff & service
Easy access on and off the freeway
Stayed 7 nights in Mar 2024
Response from Hotel management on 9 Apr 2024
Thank you so much for taking the time to leave us a review.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024
Response from Hotel management on 31 Mar 2024
Thank you so much for taking the time to leave us a 5-star rating. it's much appreciated!

6/10 Okay

Christopher

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
I did like the area and access to many shopping centers and food options. The included breakfast was decent with a different option available each day. However, the hotel itself has seen better days. The cleanliness overall was pretty unsatisfactory. The carpets really need a cleaning throughout the hotel. Then in the room itself there was a very odd smell. There were no other rooms that fit my needs so I requested cleaning materials as it was late housekeeping was not an option. There was food splattered all over the walls in the kitchen and dinning area. There were eyelashes left on the wall in the bathroom area. The floor was sticky. The pull out bed on the couch did not have its sheets changed so there were crumbs left through out the bed. I will not be staying here in the future.
Stayed 3 nights in Mar 2024
Response from Hotel management on 18 Mar 2024
Thank you for taking the time to share your recent experience with us. As the cleanliness of our hotel is a key priority, I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our services..

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt like my stay
Stayed 1 night in Mar 2024
Response from Hotel management on 18 Mar 2024
We apologize that your stay was not up to standards. please feel free to call the hotel directly to speak with a manager should you wish to discuss further. Thank you for your feedback.

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place it was perfect for me and my spouse and 5 kids
Stayed 2 nights in Mar 2024
Response from Hotel management on 18 Mar 2024
Thank you for your feedback. We are happy to hear that you and your family enjoyed your stay. We look forward to welcoming you again on your next trip to Lewisville!

6/10 Okay

Tina

Stayed 2 nights in Mar 2024
Response from Hotel management on 9 Apr 2024
Thank you for sharing your rating with us and the community..

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the bathrooms and on kitchen counter tops.
Stayed 2 nights in Feb 2024
Response from Hotel management on 18 Mar 2024
We regret to hear about the issues you encountered during your stay. It is unfortunate that your experience was not a pleasant one. Your comments regarding your stay are also noted as we aim to provide a more satisfactory experience for all our guest.

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities
We liked the cleanliness condition, and location of the property and the value was excellent! The check in clerk on 1/30/24 late afternoon was efficient but not very friendly and did not give us a very good first impression. Homewood suites needs to engage in training their staff in professional courtesy to bring the staff interaction up to the level of the stellar level in which they maintain their facilities. The cleaning staff were very accommodating, and very friendly.
Stayed 4 nights in Jan 2024
Response from Hotel management on 16 Feb 2024
Tim.Thank you for sharing your experience, It is disheartening to hear about your check in experience. Courteous professional service is a keystone of our operations, and we regret it if it was not conveyed during your interaction. We are glad to hear that our housekeeping staff is friendly and accommodating.We hope to see you again whenever your travels bring you back to Lewisville.

10/10 Excellent

Mark

Stayed 3 nights in Jan 2024
Response from Hotel management on 31 Mar 2024
Thank you for the 5-star rating!

6/10 Okay

Fred

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was great, however the property is old and poorly maintained
Stayed 1 night in Jan 2024

8/10 Good

Clinton

Stayed 1 night in Jan 2024
Response from Hotel management on 31 Mar 2024
Thanks for sharing your rating with us.

6/10 Okay

Chris

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfortable but a little dirty
Out of the 2 rooms on my reservation one was terrible and one was ok. The bad room has a loose toilet that leaked water into the floor and hair all in the bathroom floor and tub. We asked the front desk for a change and they had no issues changing the room for us. The other room was good, just kinda dirty. There was food crumbs all over the kitchen counter and thick dust all over the doors. I would stay here again just because of how kind the staff was, but I wouldn't pay the amount of money they charge for a room. My biggest complaint was the whole hotel smelled like weed.
Stayed 2 nights in Jan 2024

4/10 Poor

Anthony

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Choose another hilton property
Dont let the lobby fool you... this place is a dump! Here are my thoughts... -The check in was very matter of fact... clearly she was pre occupied by the german shepard behind the counter... Im a dog lover btw.. - mounds of bedding and sheets liter the halls. -Mounds of garbage pilled up in the halls -free breakfast not very appetizing... -people roaming the halls as if they dont belong there.
Stayed 1 night in Jan 2024

4/10 Poor

Hazel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sruthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jobby

Travelled with family
Disliked: Staff & service, property conditions & facilities
Choose another place
This hotel is old, smells, the Jacuzzi does not work, breakfast is terrible, and they do not even have soap in the bathrooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower pressure was amazing! Loved the fireplace in the suite! Staff were great! My only complaint was the VERY loud people in the suite above us. The ice machine was broke. We will stay here again when in Dallas!
Stayed 5 nights in Dec 2023

10/10 Excellent

Krystal

Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Stayed 2 nights in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, really nice room, clean and modern
Stayed 3 nights in Dec 2023

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Stayed 2 nights in Dec 2023

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Wilmer

Disliked: Cleanliness, amenities, property conditions & facilities
Property was nasty and smell was awful, I DID NOT stay there. I would like a refund of $410.37,charge to my master card ending in 4386. I really feel someone should inspect the property since your name "Hilton" is connected.
Stayed 3 nights in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location, the staff was friendly, and the room was what we expected.
Stayed 1 night in Nov 2023

8/10 Good

Armando

Stayed 1 night in Nov 2023

4/10 Poor

Crystal

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our first night was not great. The room #107, which I believe is a maintenance. Nothing worked, smelled like mold. The bath cabinter needs to be replaced, there had to be water issues in the hotel.There was food under the sofa couch. The next we switched rooms. Smelled much better, #309, phones didnt work, bubbling paint, and bath cabinet need to be replaced. The hotel has/had plumbing issues. Food was good. They need to purchase more bell carts. Phones didnt work in the room either. Would return for a second try.
Stayed 4 nights in Nov 2023

6/10 Okay

Deborah A

Liked: Staff & service, room comfort
Pros and cons
Bathroom faucet drips mon-stop. Shower curtain too short so water gets all over the floor. Some silverware was dirty. Nice spacious room. Large refrigerator. TV in both living room and bedroom.
Stayed 1 night in Nov 2023

2/10 Terrible

terri

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There was construction debri taking up several parking spots. There was a chopped up light pole laying on the ground. I found 2 hair barresttes laying on the floor in our room when we checked in. In the closet where the extra set of complete bedding should be there wasnt; I had to go request a fitted sheet & a comforter. I fail to believe the room was cleaned properly. We accidentally spilled orange juice & the manager accidentally gave me the wrong size sheets & comforter. (I am told hes new & still learning so I dont hold that against him.) I sent my daughter to the front desk to ask for king size as we got queen size. She was told no & dont ask again. The breakfast items that should have been fresh was old & stale. The bagel slicer couldn't even slice the bagel it was so hard. The waffle batter is old because they made my daughter sick. Your kitchen manager doesn't understand FTS very well nor does she understand that the breads mu st go every 48 hrs. She doesnt understand that batter can only be used for 24 hours. I know because my background is a GM in foodservice. Ive also managed a kitchen with the Hilton Garden Inn in San Antonio. She also speaks spanish only so theres no communication. No hospitality. Just a scowl & a bunch of spanish. Rethink the people you have working for you & maybe you can move some staff around. Not fire them just know their strengths and weaknesses so you can better lead ypur staff & give customers a better feeling of warmth.
Stayed 3 nights in Nov 2023

6/10 Okay

Delfino

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room had a strong paint smell and had several cosmetics in the restroom and living room area, the couch sunk in and was discolored. Most importantly people who work for the hotel should not be coming into the room until the guests actually check out! As a parent this is very scary and should not happen at all!
Stayed 1 night in Nov 2023

4/10 Poor

Wendy

Travelled with family
Disliked: Amenities, property conditions & facilities
It was close to interstate
Stayed 1 night in Nov 2023

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Prasanga

Travelled with family
Liked: Staff & service, property conditions & facilities
Smell is not good Carpets are dirty
Stayed 3 nights in Oct 2023

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great!!! Best egg omelets we had so far!
Stayed 1 night in Oct 2023

2/10 Terrible

Camesha

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It really needs to be updated. I could say more but i was always taught that if you didn't have anything good to say keep your mouth shut.
Stayed 4 nights in Oct 2023

2/10 Terrible

Scott

Stayed 2 nights in Oct 2023

10/10 Excellent

raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Great stay. Very clean and comfortable
Stayed 1 night in Oct 2023

6/10 Okay

Donna

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
I will definitely stay again.
Stayed 2 nights in Oct 2023

6/10 Okay

Donna

Stayed 1 night in Oct 2023

4/10 Poor

Billy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointing!!!
This is definitely a run down version of a Homewood Suites. The property is older and filthy. The room smelled very stagnant and the furniture was beat up to say the least. The faucet handle was broken off, rust in the tub, carpet coming undone, someone carved into the dresser. I can go on but I won’t. Definitely needs to be updated for sure.
Stayed 1 night in Sep 2023