Exterior

Reviews of Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 771 reviews" "
Rating 8 - Good. 164 out of 771 reviews" "
Rating 6 - Okay. 36 out of 771 reviews" "
Rating 4 - Poor. 17 out of 771 reviews" "
Rating 2 - Terrible. 36 out of 771 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Response from Quanisha Rice on 25 May 2024
Good afternoon Mr. Victor, We greatly appreciate your business and is pleased with your rating

10/10 Excellent

Robert, Carrollton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in.
Stayed 1 night in May 2024
Response from Tiffany Pope, Asst GM on 22 May 2024
Thank you, Robert, for your 5/5 rating. We look forward to seeing you again.

10/10 Excellent

Cleo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing reqlly unique about this one except for it was very clean and well maintained.
Stayed 3 nights in May 2024
Response from Quanisha on 20 May 2024
Good morning, Mr/Mrs Cleo we greatly appreciate your business and the 5/5 rating

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in May 2024
Response from Quanisha on 20 May 2024
Thank You Gary for your 5/5 rating

10/10 Excellent

yuna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Quanisha on 20 May 2024
Thank you Yuna for your 5/5rating

4/10 Poor

Goutam

Business traveller
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in May 2024

10/10 Excellent

TOMOYUKI, Yaizu-shi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. However, it would be even better if bottled water were provided in the room for free.
Stayed 2 nights in May 2024
Response from Tiffany Pope, Asst GM on 13 May 2024
Thank you for the 5/5 rating.

10/10 Excellent

Chantaline, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tiffany Pope, Asst GM on 13 May 2024
Thank you for your 5/5 rating.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 6 nights in Apr 2024
Response from Tiffany Pope, Asst GM on 7 May 2024
Hello Michelle, thank you for your 4/5 rating. We appreciate your kind words.

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast 😋
Stayed 3 nights in Apr 2024
Response from Tiffany Pope, Asst GM on 6 May 2024
Thank you for the 4/5 rating. We are glad you enjoyed the breakfast.

10/10 Excellent

Rocio

Stayed 2 nights in Mar 2024

10/10 Excellent

Brynda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except for the road noise.
Stayed 1 night in May 2024
Response from Tiffany Pope, Asst GM on 3 May 2024
Thank you Brynda for the 5/5 rating. For your next visit we will place you on the backside as it is quieter.

10/10 Excellent

Corina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic.
Stayed 1 night in May 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Watch your credit card statements...after checking in! I was charged a 70.20 transaction for 1 room security and 70.53 for a second room. Funny that the 70.53 charge was at a Country Club Beverage store # 3....I never went to that place!! So long story short...watch your credit card statements after staying at this hotel!!
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Hello,Sorry to hear about your card charges. We always encourage everyone to be vigilant about their transactions especially when traveling. However, our system does not store cards in an accessible manner, they are encrypted to ensure things like you mentioned do you not happen.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Needed a place for a night due to utilities issue.
Stayed 1 night in Apr 2024
Response from Tiffany Pope, Asst GM on 1 May 2024
Thank you, Edward, for the 5/5 rating. We hope to see you again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

EMILEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
VERY NICE AND CLEAN.
Stayed 2 nights in Mar 2024
Response from Tiffany Pope, Asst GM on 13 May 2024
Thank you for your 4/5 rating and your kind words.

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from Tiffany Pope, Asst GM on 7 May 2024
Thank you Scott for your 5/5 rating. We hope to see you again.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Nice staff
Stayed 1 night in Apr 2024
Response from Tiffany Pope, Asst GM on 15 Apr 2024
Thank you for the 5/5 rating.

10/10 Excellent

Maricris

Travelled with family
Overall i like staying there.
Stayed 1 night in Apr 2024
Response from Tiffany Pope, Asst GM on 10 Apr 2024
Thank you Maricris for your 5/5 rating.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility was quite good room was very large
Stayed 2 nights in Apr 2024
Response from Tiffany Pope, Asst GM on 10 Apr 2024
Hello Andrew, thank you for your 5/5 rating.

8/10 Good

Amanda

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tiffany Pope, Asst GM on 10 Apr 2024
Thank you for the 4/5 rating.

8/10 Good

Paola

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good service
Stayed 3 nights in Mar 2024
Response from Tiffany Pope, Asst GM on 10 Apr 2024
Thank you for your kind words.

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds comfortable spacious bathroom And bedroom. Cleanest holiday inn express I’ve stayed in Staff was very pleasant and Lobby area was bright and welcoming it was convenient to many places for food gas and highway.
Stayed 4 nights in Mar 2024
Response from Tiffany Pope, Asst GM on 29 Mar 2024
Thank you, Beverly, for the 5/5 rating. We look forward to seeing you again.

10/10 Excellent

Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by the sweetest hostess- Ali maybe. Saturday, March 23 mid afternoon. She was friendly- helpful and made us feel so welcomed.
Stayed 1 night in Mar 2024
Response from Tiffany Pope, Asst GM on 29 Mar 2024
Thank you, Victoria for the 5/5 rating and your kind words. I will definitely pass your comment on to Allie.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large rooms. Pleasant staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Quiona Shanice

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome ! Great hotel !
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery

Stayed 1 night in Mar 2024
Response from Tiffany Pope, Asst GM on 29 Mar 2024
Thank you, Jeffery for the 5/5 rating. We appreciate your business.

10/10 Excellent

Lahoucine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

Ebony

Stayed 1 night in Feb 2024

8/10 Good

Luis David

Business traveller
Liked: Cleanliness, staff & service, amenities
a
Stayed 2 nights in Feb 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and pleasant
Personnel was professional, personable, and caring. Room was very clean and the bedding comfortable. Enjoyed my stay and will stay there when I visit Plano.
Stayed 1 night in Feb 2024

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and friendly staff!
Stayed 3 nights in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service
I was lied to -- the pool was unusable. I only booked at this hotel because of the indoor pool, and then when I went to use it, the water was freezing and the staff admitted that the pool has been broken for some time. If you want a pool in winter, do NOT stay here.
Stayed 1 night in Feb 2024

6/10 Okay

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

nirali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable rooms, decent breakfast. The front desk was quick to provide toiletry items we had forgotten.
Stayed 1 night in Feb 2024

8/10 Good

Nadeem

Stayed 2 nights in Feb 2024

8/10 Good

William

Stayed 1 night in Feb 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Poor breakfast selection and hours operation.
Stayed 6 nights in Jan 2024
Response from Tiffany Pope, Asst GM on 5 Feb 2024
Thank you, George, for the feedback. Our breakfast is offered Mon-Fri 6:30am-9:30am and Saturday and Sunday 7am-10am.

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We had to switch rooms because there was a crack in the ceiling and water was leaking on our kids heads
Stayed 2 nights in Feb 2024
Response from Tiffany Pope, Asst GM on 5 Feb 2024
Hello Jamie, I apologize for the inconvenience this caused you and your family. I hope you will stay with us again.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

John A

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice & clean
Stayed 1 night in Jan 2024

10/10 Excellent

Lynda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professionals and responsive to guests
Stayed 3 nights in Jan 2024

10/10 Excellent

Blair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here on my work trips to Dallas! Friendly staff. Warm breakfast!
Stayed 1 night in Jan 2024

8/10 Good

Brandon M

Stayed 1 night in Jan 2024