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Rating 10 - Excellent. 518 out of 771 reviews" "
10 - Excellent
518
Rating 8 - Good. 164 out of 771 reviews" "
8 - Good
164
Rating 6 - Okay. 36 out of 771 reviews" "
6 - Okay
36
Rating 4 - Poor. 17 out of 771 reviews" "
4 - Poor
17
Rating 2 - Terrible. 36 out of 771 reviews" "
2 - Terrible
36
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Victor
Travelled with family, Travelled with family and small children
Watch your credit card statements...after checking in! I was charged a 70.20 transaction for 1 room security and 70.53 for a second room. Funny that the 70.53 charge was at a Country Club Beverage store # 3....I never went to that place!! So long story short...watch your credit card statements after staying at this hotel!!
Richard
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Hello,Sorry to hear about your card charges. We always encourage everyone to be vigilant about their transactions especially when traveling. However, our system does not store cards in an accessible manner, they are encrypted to ensure things like you mentioned do you not happen.
Beds comfortable spacious bathroom
And bedroom. Cleanest holiday inn express I’ve stayed in Staff was very pleasant and Lobby area was bright and welcoming it was convenient to many places for food gas and highway.
Beverly
Stayed 4 nights in Mar 2024
Response from Tiffany Pope, Asst GM on 29 Mar 2024
Thank you, Beverly, for the 5/5 rating. We look forward to seeing you again.
Personnel was professional, personable, and caring. Room was very clean and the bedding comfortable. Enjoyed my stay and will stay there when I visit Plano.
I was lied to -- the pool was unusable. I only booked at this hotel because of the indoor pool, and then when I went to use it, the water was freezing and the staff admitted that the pool has been broken for some time. If you want a pool in winter, do NOT stay here.