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Rating 10 - Excellent. 502 out of 1442 reviews" "
10 - Excellent
502
Rating 8 - Good. 304 out of 1442 reviews" "
8 - Good
304
Rating 6 - Okay. 247 out of 1442 reviews" "
6 - Okay
247
Rating 4 - Poor. 162 out of 1442 reviews" "
4 - Poor
162
Rating 2 - Terrible. 227 out of 1442 reviews" "
2 - Terrible
227
7.8/10
Cleanliness
7.8/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Excellent
Maria
Travelled with family
12 May 2024
Liked: Property conditions & facilities
Loved the view of the museum as you walk out. Walkable area
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
10/10 Excellent
Shelia
Travelled with partner
30 Apr 2024
Liked: Property conditions & facilities
Breakfast was lacking a but.
Shelia
Stayed 2 nights in Apr 2024
Response from Neal on 10 May 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
This was a pleasant hotel close to the historic area. There was a lot of construction outside... Luckily I was in the back of the hotel
Robert
Stayed 1 night in Apr 2024
Response from Neal on 10 May 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
the hotel was pretty good. It is an old hotel that has had a pretty awkward remuddle. There is also no onsite parking even though it slyly advertises there is. Yes, there is, but its city parking lots easily available in any case. All that being said, its clean and the staff is very friendly. The breakfast is pretty good and the coffee is hot. I would stay here again.
Jhonny
Stayed 3 nights in Apr 2024
Response from Neal on 10 May 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
8/10 Good
Lucy, Manitou Springs
12 Apr 2024
Liked: Cleanliness, staff & service
Nothing much
Lucy
Stayed 1 night in Apr 2024
Response from Neal on 10 May 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
6/10 Okay
Jimmie
8 Apr 2024
Jimmie
Stayed 3 nights in Mar 2024
Response from Neal on 10 May 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
10/10 Excellent
Montse
1 Apr 2024
Montse
Stayed 3 nights in Mar 2024
Response from Neal on 10 May 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
Staff great. Surrounding area not so great. Smell of cleaning solution overpowering the entire hotel. Parking was a meh.
Sualata
Stayed 1 night in Feb 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
The property is close to the courthouse and downtown locations. Parking is in a public lot at a fee. Loading/unloading is available in front of the hotel, however, there isn't much room. I recommend getting there before dark to optimize safety.
Summer
Stayed 3 nights in Mar 2024
Response from Neal on 10 Apr 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
10/10 Excellent
Jay, hallsville
Travelled with family
27 Mar 2024
Check in was fast and easy, room is a little small but clean. Had good breakfast and coffee and juices . Centrally lactated in downtown area . Would stay here again.
Jay
Stayed 1 night in Mar 2024
Response from Neal on 10 Apr 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
6/10 Okay
Janet
24 Mar 2024
Janet
Stayed 1 night in Mar 2024
Response from Neal on 10 May 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
8/10 Good
Jacob
Travelled with partner
17 Mar 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
The stay was in a very convenient part of town, but we had ants on the 9th floor and it just overall wasn’t stellar. Additionally the hotel was super warm when we got there. It was averaging at about 76 degrees when the thermostat was set to 70 or below.
Jacob
Stayed 3 nights in Mar 2024
Response from Neal on 10 Apr 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
4/10 Poor
Matthew
Business traveller
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No parking for the hotel. You have to use metered parking in a bad area or walk 3 blocks from a parking area. Extremely inconvenient. Will not book here in the future
Matthew
Stayed 1 night in Mar 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
The hotel itself is fine. No parking!! Had to walk to find parking in the rain. Don’t recomend just because of that. Everything else was fine.
Karen
Stayed 1 night in Mar 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
Excellent location for Dallas touring! Bonus, the building has historical significance as well.
The rooms are rather small, but location is excellent, breakfast is provided, and it met our needs for a quick Dallas pitstop.
Angela
Stayed 1 night in Mar 2024
Response from Neal on 10 Apr 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
6/10 Okay
Kristi
Business traveller
10 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very dingy. The rooms are tiny. Feels more like a large closet with a bed inside of it. No onsite parking.
Kristi
Stayed 2 nights in Mar 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
4/10 Poor
Leslie
Travelled with family, Travelled with family and small children
10 Mar 2024
Disliked: Staff & service, amenities
There was no restaurant at the hotel even though that was advertised. There was also no parking and the parking they did provide was suppose to be at a discount with their coupon code. The coupon code didn’t work and when I told the staff this they shrugged their shoulders and told me I’d have to go through the parking lot company to get the discount. The breakfast hours they posted were also not accurate. They were late every morning serving breakfast. I am a single mom with a toddler and I thought this would be an easy hotel for us, and it was the most incovenient hotel.
Leslie
Stayed 2 nights in Mar 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
Across the street from the George Allen Courthouse, very convenient for lawyers and witnesses. Price reasonable, room small but comfortable and clean with internet, microwave, and fridge.
Catherine
Stayed 1 night in Mar 2024
Response from Neal on 10 Apr 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
While traveling with my young daughter for a cheer competition, they gave an adult male guest a key to my room. He attempted to get into my room at 10:30 pm at night. Thankfully I had the door latch locked and brought my own door stop and safety alarm so I was able to detour him.
Jessica
Stayed 3 nights in Feb 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
8/10 Good
wendy
5 Mar 2024
wendy
Stayed 1 night in Feb 2024
Response from Neal on 10 Apr 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
4/10 Poor
Leah
2 Mar 2024
Leah
Stayed 2 nights in Feb 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
6/10 Okay
Cameron
29 Feb 2024
Cameron
Stayed 1 night in Feb 2024
Response from Neal on 10 Apr 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
My bracelet was stolen by housekeeping. Nice hotel, but I wouldn’t recommend you bring anything of value, because they will take it. Parking is also horrible.
Jessica
Stayed 1 night in Feb 2024
Response from Neal on 29 Feb 2024
Hello, We did check everything and nothing was found in the room that you stayed in, our staff is honest and always report our guests belonging to our lost and found department. we are sorry to hear that you lost it.
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.
This was one of the best IHG Brand Hotel! Extremely clean and comfortable with fresh breakfast! Will definitely stay again!
Eric
Stayed 1 night in Feb 2024
Response from Neal on 29 Feb 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
8/10 Good
Jangkyu
20 Feb 2024
Jangkyu
Stayed 1 night in Feb 2024
Response from Neal on 10 Apr 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
4/10 Poor
Verified traveller
Travelled with family
11 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Will choose somewhere else next trip.
No one tells you parking is a few blocks away and $10-20 per night in an open lot.
The first room we were given (which was very tiny) still had dirty sheets on the bed and a dirty shower. The second room had mold growing on the door to the room.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Neal on 12 Feb 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
The only complaint was parking which was a block away in unsafe area near the bus station that let you have in and out access the other lot cost more and no in and out access
Yanna
Stayed 1 night in Feb 2024
Response from Neal on 12 Feb 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.
10/10 Excellent
Ashley
Travelled with group
10 Feb 2024
Excellent stay
Hotel is in a safe and convenient place. Staff was really nice and breakfast was pretty good. Bed and pillows were comfortable and room was clean! They were doing some remodeling but it was an issue at all. The only tiny complaint I have was when we got to the room there was a space heater blowing full blast! It was like walking into the depths of hell it was so hot LOL we cut the ac down and propped the door open for a few and it quickly cooled off. But seems like a fire hazard as the plug was really hot.
Ashley
Stayed 3 nights in Feb 2024
Response from Neal on 12 Feb 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
6/10 Okay
Jalisa
10 Feb 2024
Disliked: Property conditions & facilities
No parking
Jalisa
Stayed 1 night in Feb 2024
Response from Neal on 12 Feb 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.
6/10 Okay
Abel
9 Feb 2024
Liked: Staff & service
Abel
Stayed 2 nights in Feb 2024
Response from Neal on 12 Feb 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
The receptionist was exceptionally warm and accommodating. It provided peace of mind knowing there was a security system in place to ensure only guests could access the premises. While the rooms were somewhat compact, the fantastic location, mere steps away from one of America's most significant historical sites. Would return.
Nicole
Stayed 2 nights in Feb 2024
Response from Neal on 12 Feb 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
8/10 Good
Polly
5 Feb 2024
Polly
Stayed 1 night in Feb 2024
Response from Neal on 10 Apr 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!