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Reviews of Hilton Garden Inn Dallas/Arlington South

3 out of 5
Hilton Garden Inn Dallas/Arlington South
521 East Interstate 20, Arlington, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 857 reviews" "
Rating 8 - Good. 176 out of 857 reviews" "
Rating 6 - Okay. 50 out of 857 reviews" "
Rating 4 - Poor. 23 out of 857 reviews" "
Rating 2 - Terrible. 30 out of 857 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Kayla, Bossier City

Great hotel! Comfortable beds, clean rooms and nice staff. I’m not a fan of the barn door for the bathroom but that’s just preference. Would return.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms whr very clean n spacious we love the garden Hilton suites it was 100
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. It is clean, service was good. I didn't have the golf channel so I asked if it was a problem just for my room or the hotel just didn't have it. The person said they would check and call me. I never received a call.
Stayed 3 nights in May 2024

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like its cleanliness but the only problem is the cable to the tv was unplug. Luckily my husband fixed it. Not sure why is wasn’t fix before we got the room
Stayed 1 night in May 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brianna

Stayed 1 night in May 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2024

10/10 Excellent

Tavares, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to do sightseeing. Only brief 10 min drive to Globe Life/AT&T stadium/Texas Live. FYI...Hotel is in a park lot near stores, urgent care, restaurants but was well worth it. The staff is amazing, hotel clean, bar, restaurant reasonable. My adult sons were sick the first few days and the staff was always asking how they were doing. I would definitely stay here again. Rooms are large also.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel i have stayed in so far. Loved everything Even the fact that its around so many local businesses, restaurants made everything so much easier.y toddler had the time of his life as well. First time staying in a Hilton and it wont be my last.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel S, Deltona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel when in Arlington. Have stayed here 3 times.
Stayed 4 nights in Mar 2024

10/10 Excellent

Felicia

Travelled with partner
Friendly team, clean property and room. Close to shopping and Sports bar - perfect location!
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nce and clean. Easy checkin
Stayed 1 night in Mar 2024

10/10 Excellent

Randi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS WAS PROBABLY THE BEST HOTEL IVE STAYED AT IN A VERY LONG TIME. THE STAFF WERE KIND AND THE PLACE WAS BEAUTIFUL.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sasha

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kelly

Travelled with partner
Liked: Property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Krystle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and how nice the staff were to my family
Stayed 1 night in Feb 2024

10/10 Excellent

marukh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE THIS HILTON!
Rooms always super clean, great bedding, welcoming staff, gorgeous lobby with ALL the amenities. We always look forward to staying there
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, modern and friendly staff!
Stayed 2 nights in Feb 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Property was very clean with convenient parking.
Stayed 2 nights in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and smelled nice. The staff was more than friendly. I enjoyed my stay. It was a little cumbersom to get to the property with all the buildings and parking lots.
Stayed 5 nights in Jan 2024

10/10 Excellent

Tanetha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very kind and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence L

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023

2/10 Terrible

Megan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
The staff is very rude
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area close to shopping and dining. Safe. Hotel was clean. "Queen" beds were a little small for 2 people. They seemed more like double beds. Rooms were very roomy. Staff was nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Amie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 3 nights in Dec 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, rooms were clean, overall it was a great stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Amee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very nice and comfy. The woman who does the breakfast however SUPEERRRR rude. Not the cooks, the woman to rings people up. We literally were looking, and she right away said I'm In Charge! I'm the Boss. I'm like um ok we were not asking didn't say it but was thinking it. Then she proceeded to charge me for a hot breakfast from the kitchen that was not ours. I asked her very politely excuse me ma'am but what is the hot breakfast? Her reply didn't you order an omelet from the kitchen (with attitude) I'm like um no ma'am. The breakfast is stupid expensive 15.00 for 2 small cups of fruit and 2 bagles with butter and nothing else. Then asking for a tip when you served yourself um no thank you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic. The personal touch of having my name on the TV when entering our room is smart. Thank you, we may have found a place to stay consistently when we visit.
Stayed 2 nights in Nov 2023

2/10 Terrible

DIANA

Disliked: Staff & service, property conditions & facilities
The walls were very thing and unable to sleep . Reported to management!!
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was was welcoming, staff was friendly, room and lobby spotless.
Stayed 1 night in Nov 2023

10/10 Excellent

HUY, oklahoma

Stayed 2 nights in Nov 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here the night before a flight. So convenient. Easy access to food, shops and highway. People so friendly. Beds so comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean would definitely stay here again
Stayed 2 nights in Aug 2023

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Wanda Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful architectural design, the staff was genuinely pleasant and the j hotel is in walking distance of dining, entertainment and shopping. This will be my new get-a-way go to!
Stayed 1 night in Nov 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Well made
Stayed 1 night in Oct 2023

2/10 Terrible

Mackenzi

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
When I tried to check in, they didn’t have my reservation. Then when they DID find it… it was in a name I had never heard of. Once they realized it, you would think they would fix it.. After I checked in and got to my room, that same name was on the TV which confirmed, they never changed the name on my reservation.
Stayed 1 night in Oct 2023
Response from Cynthia Henderson- Guest Service Manager on 20 Oct 2023
Dear Mackenzi,Hope this message finds your well. I am so sorry that you had the experience you have shared with us. It is not our usual way of how we operate here at the front desk. I completely understand why you are not satisfied and want to ask you if there is any way we can make things right with you for you to give us another chance. You can always reach back out to us for any questions or concerns you may have. Also, I will do coaching and training with my team regarding the issues that occurred while you were here to have us better and improve positively for the future. Thank you for staying with us. Have a great weekend.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean staff was great
Stayed 4 nights in Oct 2023