Deluxe Room, 1 King Bed, Non Smoking, Corner | Living area | 47-inch flat-screen TV with satellite channels, TV, pay films
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Reviews of Hilton Dallas/Plano Granite Park

3 out of 5
Hilton Dallas/Plano Granite Park
5805 Granite Pkwy, Plano, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel it was very nice and clean, I felt welcomed. I will be back.
Stayed 1 night in May 2024

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
Great customer service, clean and in the back of the hotel is the Boardwalk with several restaurants to choose from and a beautiful view of a pond.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sophia

Stayed 3 nights in Apr 2024

10/10 Excellent

RAMON

Stayed 1 night in Apr 2024

10/10 Excellent

David, Denver

Stayed 2 nights in Apr 2024

10/10 Excellent

Deian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, nice gym, amazing experience.
Stayed 3 nights in Apr 2024

6/10 Okay

Christy

Travelled with group
Liked: Cleanliness, staff & service
The entry area downstairs was very fancy, but you get up to the room and the entry light was burned out and the sofa material caught my attention because it was so thin and worn looking. The desk phone wasn't plugged in so we couldn't call down to the desk to ask a question. Also, we were informed that breakfast was $22 per person!!! We went to McDonald's instead...I can say that we felt the hotel was very overpriced and we likely wont be back.
Stayed 1 night in Apr 2024
Response from Sean D on 8 Apr 2024
I am very sorry that you had an inconvenience while staying with us. However I want to thank you for your feedback as this helps us to improve.

8/10 Good

Wayne A, Peachtree city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at thia hotel was great except, House keeping. I left a $10 tip on the counter in the AM and when I returned that evening the $10 was gone but the room was not made up. Told the 2 house keepers down rhe hall and they said they would take care of it sortly. Than they disappeared. Had to speak to the front desk. I don't spend the money to stay at the Hilton to make my own bed! The pandemic has been over for years!
Stayed 5 nights in Mar 2024
Response from Sean D on 26 Mar 2024
I am sorry about that. We have returned back from covid and go to every room every day unless there is a do not disturb. They do a light cleaning which should include making the bed. I have your room number and dates of stay so I will relay those on to the housekeeping team to handle. Hopefully that hasn't soured you on us for the future.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nee to add automatic coffee/latte machines. the personnel, as well as the waiting time to get a Starbucks coffee is horrible!!!
Stayed 2 nights in Mar 2024
Response from Sean D on 26 Mar 2024
Starbucks is usually one of our guest favorite spots. I am assuming it was something unusual going on. Hopefully we will see you again.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service. Beautiful hotel, wonderful area, very family friendly and extremely clean. Will continue to stay at this hotel exclusively when in Plano.
Stayed 2 nights in Mar 2024
Response from Sean D on 26 Mar 2024
Thank you for the kind review.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Definitely worth it.
Stayed 2 nights in Mar 2024
Response from Sean D on 26 Mar 2024
Thank you for the kind review.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice and Accommodating
Stayed 2 nights in Mar 2024
Response from Sean D on 26 Mar 2024
Thank you for the kind review.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Sean D on 26 Mar 2024
Thank you for the kind review.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurant and free way
Stayed 1 night in Mar 2024
Response from Sean D on 26 Mar 2024
Thank you for a great review.

10/10 Excellent

Jennifer, Edmond

Stayed 1 night in Feb 2024
Response from Sean D on 26 Mar 2024
Thank you for the kind review.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this hotel! I really wish they would update the mattresses.
Stayed 1 night in Feb 2024
Response from Sean D on 26 Mar 2024
Thank you for a review. All of our rooms are getting new mattresses this year!

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best ‼️
Stayed 4 nights in Feb 2024
Response from Sean D on 14 Feb 2024
Thank you for the review!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Sean D on 26 Mar 2024
Thank you for the kind review.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. The room was larger than a typical king bedroom .
Stayed 1 night in Feb 2024
Response from Sean D on 14 Feb 2024
Thank you for the review!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Sean D on 14 Feb 2024
Thank you for the 5 star review!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great difficulty checking in because our reservation wasn’t anywhere to be found. Corlis at the front desk was very kind and helpful. Made our stay all the better.
Stayed 1 night in Jan 2024
Response from Sean D on 14 Feb 2024
Thanks for the review!

10/10 Excellent

Marsha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sean D on 14 Feb 2024
Thanks for staying with us!

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend!
Great stay surging a cold weekend! Comfy, clean room.
Stayed 2 nights in Jan 2024
Response from Sean D on 15 Jan 2024
Thank you for the great review.

6/10 Okay

Rachael

Stayed 2 nights in Jan 2024
Response from Sean D on 15 Jan 2024
Thank you for the feedback

8/10 Good

Rachael

Stayed 2 nights in Jan 2024
Response from Sean D on 14 Feb 2024
Thanks for the review!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location... lots to do within walking distance. Staff was phenomenal!
Stayed 4 nights in Jan 2024
Response from Sean D on 14 Feb 2024
Thank you for the 5 star review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Clean and comfortable. The text messaging added a personable experience and it was easy to reach out for service.
Stayed 2 nights in Jan 2024

8/10 Good

Jillian, Great Falls

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. We had a large group and plenty of space for meeting others in the lobby. The only complaint was the restaurant for breakfast, we weren’t told until we were seated that the only option was the breakfast buffet to us. The buffet was extremely disappointing there wasn’t much to pick from and what was there was not good. We ended up paying $25 each for breakfast and had some wet eggs and a piece of bacon. The rest of the hotel was great and in a good location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Terril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sudhakar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Wilford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff i encountered were exceptional. Extremely clean all around and cleaning crew was outstanding. View of the highway wasnt great, but sunset view nonetheless. Zero complaints
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

khurram

Stayed 1 night in Oct 2023

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from Sean on 28 Oct 2023
Thank you for staying with us and thank you for the feedback.

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and facilities are beautiful and well maintained. The hotel inside is gorgeous and elegant and beautiful. Rooms are spacious and well appointed.
Stayed 1 night in Oct 2023
Response from Sean on 28 Oct 2023
Thank you for the nice review. Hope to see you again soon.

10/10 Excellent

Linde

Travelled with group
It was lovely, and we enjoyed the boardwalk. Room service started too late for us.
Stayed 1 night in Oct 2023
Response from Sean on 28 Oct 2023
Thank you for the very kind review. We are glad you enjoyed your stay.

10/10 Excellent

Ramsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sean on 28 Oct 2023
Thank you for your nice review. We hope you will stay here again soon.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sean on 28 Oct 2023
Thank you for the kind review.

10/10 Excellent

Leonardo

Stayed 2 nights in Oct 2023
Response from Sean on 28 Oct 2023
Thank you for the kind review. We hope to see you again.

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Would definitely stay again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Donna

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Brittney

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Woody

Liked: Cleanliness
Disliked: Property conditions & facilities
I’m very disappointed that they are very limited on having things like coffee available in the morning. I stay at the hotels that cost less this much money and they have coffee available in the morning.
Stayed 1 night in Sep 2023

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice. The rooms are spacious. The beds are comfy. I had an issue with myTV and someone came right away to fix it. The breakfast buffet is tasty. Overall great stay
Stayed 1 night in Sep 2023

10/10 Excellent

Anas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Sean on 8 Sept 2023
Thank you for the review. I am glad you enjoyed your stay with us. Hopefully we will see you again soon.