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Reviews of Embassy Suites by Hilton Dallas DFW Airport South

3.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 320 out of 1002 reviews" "
Rating 8 - Good. 190 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 163 out of 1002 reviews" "
Rating 2 - Terrible. 184 out of 1002 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Fidencio

Travelled with family
Disliked: Staff & service, amenities
I’ve been to other Embassy Suites before with a good variety for breakfast,, but this Embassy Suites in Irving:DFW did not pass Embassy Suites breakfast. Breakfast sausage was nasty, no bacon and the orange juice was watered down tremendously. Freddie 9567344140
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Fidencio, thank you for sharing your feedback. It’s unfortunate that the breakfast did not meet your expectations. Your comments are important to us, and we will review them to improve our offerings.

6/10 Okay

Arrah

Liked: Cleanliness, staff & service
I love the hotel. The rooms are a bit dated but still serve the purpose. They definitely should consider renovating to more modern options. But overall for price, spaciousness and convenience definitely worth it
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Arrah, thank you for sharing your thoughts. It's great to hear you enjoyed the spacious rooms and found value in the price and location. Your feedback regarding the decor is appreciated, and it's something that will be taken into consideration. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Judz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favoritest places on the planet!!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Judz, thank you for your wonderful review! The team at Embassy Suites DFW Airport South is thrilled to be one of your favorite places. We're looking forward to welcoming you back soon!

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service
I really enjoy staying at Hilton properties but this Embassy Suites needs a good renovation. Looks old.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Linda, thank you for your loyalty to Hilton properties and for choosing to stay at Embassy Suites DFW Airport South. The feedback you provided is greatly valued and helps us as we continually work to enhance our facilities. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Teresa, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Embassy Suites DFW Airport South!

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The pool was not working due it being empty and they trying to fill it up. :-(
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Linda, it's heartening to know you found the Embassy Suites DFW Airport South to your liking overall. We regret any inconvenience caused while our pool was being refilled. We strive to keep all our amenities up and running for guests to enjoy. Should you decide to give us another chance, we are confident your next visit will be even better.

10/10 Excellent

Jacqueline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Especially enjoyed the free breakfast and happy hour. The pool and hot tub were nice, suites were nice, beds were comfortable. No complaints.
Stayed 4 nights in Apr 2024
Response from Customer Service on 4 May 2024
Jacqueline, thank you for sharing your experience at Embassy Suites DFW Airport South. We're pleased to know you had a delightful stay, relishing our complimentary breakfast and happy hour. The comfort our suites and bedding provided are staples in our service. It's fantastic that you also had the chance to enjoy the pool and hot tub. We look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Shannon

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Shannon, your feedback is valued. It is apparent there were elements of your stay that didn't fully meet your expectations. We're committed to continuously improving our services, your rating will certainly help in driving our efforts. We're hopeful that we will have another chance to serve you and exceed your expectations in the future. Thank you for choosing our hotel for your stay.

10/10 Excellent

frankie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Frankie, we're thrilled to hear you enjoyed your stay at the Embassy Suites DFW Airport South! Our team members work hard to provide great customer service and your feedback is greatly appreciated. We look forward to your next visit!

10/10 Excellent

The Mean

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the 5 out of 5 rating!We're thrilled to see how much you enjoyed staying at Embassy Suites DFW Airport South. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Okay

Renee, Sanger

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
They never cleaned our room. Our air conditioner did not work properly and our balcony door would not close. We complained to never have anyone help. This could be a wonderful property if it was not poorly managed. The front desk staff wre unprofessional looking and acting.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Apr 2024
Renee, we acknowledge your input and regret any inconvenience you encountered. We're eager to rectify matters like room cleanliness and air conditioning efficiency promptly. Regrettably, it seems as though your service needs weren't fully met during your stay. We stress to our team members the paramount importance of attentive, professional service, and it's disappointing to hear that fell below our standard in your instance. We assure you that steps are constantly taken to enhance our guest experience. Your feedback aids us in highlighting areas needing improvement.

2/10 Terrible

Stacy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Stacy, it seems you didn't have the best experience during your stay. We're disappointed to hear this as we always strive to ensure a great time for our guests. Nevertheless, we're looking forward to providing a better stay next time.

8/10 Good

Hyarida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Hyarida, it's great to see that you had a positive experience at Embassy Suites DFW Airport South. We appreciate your rating and hope to welcome you back soon for even better service and experience.

10/10 Excellent

Liliana

Liked: Property conditions & facilities
Very good serví
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Liliana, we're thrilled that the service at Embassy Suites DFW Airport South met your expectations. Your kind words ensure us that we are delivering on our commitment to excellent guest experiences. We hope to welcome you back for another stay soon.

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Anisha, thank you for choosing Embassy Suites DFW Airport South and for sharing your rating. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Ysabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean! The breakfast was super good
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Ysabel, it's wonderful to hear you appreciated the cleanliness of the Embassy Suites DFW Airport South. It makes us proud to know that the breakfast surpassed your expectations. Thanks for sharing your positive opinions with us and the wider audience. We can't wait to have you back for another delightful experience.

10/10 Excellent

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy. Staff was absolutely amazing. Room was perfect.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Jacob, we're thrilled to hear about your excellent experience at Embassy Suites DFW Airport South. Nothing makes us happier than knowing our team members were amazing and the room met all your needs. We can't wait for your next visit.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property Great Food Excellent Resturant Manager
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Jeff, it's truly heartening to know that you found Embassy Suites DFW Airport South to be an impressive property with delightful cuisine. We're also happy you felt well looked-after by our restaurant manager. We can't wait to welcome you back for another top-notch experience.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
We appreciate you sharing this positive rating, Christina!The comfort of our guests is important to us so we can't wait to see you back again at Embassy Suites DFW Airport South. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Duane, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.. friendly staff 🤓
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Duane, thank you for sharing your positive experience at the Embassy Suites DFW Airport South. We're pleased to hear that you enjoyed our breakfast offerings and appreciated the friendliness of our team members. We look forward to welcoming you back soon.

10/10 Excellent

Trampis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms r a bit small.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Trampis, thank you for taking the time to share your feedback from your stay at Embassy Suites DFW Airport South. While our bathrooms may not be spacious, we hope the suite provided ample space for your relaxation. We appreciate your review and hope to see you again soon.

2/10 Terrible

Christyanna

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
We appreciate your feedback, Christyanna.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

Charlotte

Liked: Staff & service
Disliked: Property conditions & facilities
Property need a lot of renovation, there was a loud banging noise that came on about every 15 minutes,might have been airr conditioner. The soaps and conditioner was hanging on by a thread.the pillows should have been changed a while ago,all were flat.for 200$ a night i expected a little more. Theee breakfast was excellent
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Charlotte, we're deeply sorry to hear about the disturbances during your stay and the issues with certain in-room amenities. We always strive to maintain quality standards. Though we're pleased our breakfast met your expectations, we regret the other aspects did not align. We hope you'll offer us another opportunity to provide a more satisfactory experience.

8/10 Good

Brandy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean. Breakfast was good. Didn’t sleep well at all, could hear traffic, honking, loud motors, airplanes etc ALL night into the morning otherwise great hotel. Beds comfortable. Staff pleasant. Pool area gets pretty crowded.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Brandy, it's wonderful to hear that you appreciated the aesthetics of Embassy Suites DFW Airport South and found our rooms pristine. It's also great to hear you enjoyed our hearty breakfast and found our beds comfortable. We are sorry to hear about the noise disturbances you encountered. Our team members are continuously finding new ways to ensure a more quiet and comfortable stay for all our guests. We've noted your feedback about the pool area and we are looking at ways to improve this. We appreciate your kind words about our pleasant team and hope to welcome you back in the future.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Danielle, it's delightful to know you had a five-star experience at Embassy Suites DFW Airport South. We value your feedback and hope to welcome you back in the near future for another outstanding stay. Safe travels!

2/10 Terrible

Michael D

Disliked: Staff & service, property conditions & facilities
There were about 30 kids in the pool for 6 hours throwing kids in with all their clothes on including socks & shoes no supervision. Complained to get security or manager there to calm it down so we can maybe get in & they didn’t have either on site all day. Then kids running down the halls at 1:30 am screaming yelling it was horrible experience they need manager & control at this hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Michael, we regret to hear about your unsatisfactory experience, especially in terms of the noise levels and the impact on your access to the facilities. While we always encourage a fun atmosphere, maintaining a calm and relaxing environment is also crucial for us. We assure you that we have measures in place for supervision, and it's unfortunate to hear that it did not match up to your expectations during your stay. We will surely take your feedback into consideration and strive for improvements for a more enjoyable stay for all our guests.

8/10 Good

Edna

Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Edna, thank you for taking the time to rate Embassy Suites DFW Airport South. We are thrilled to know that you enjoyed your stay. We appreciate your feedback and hope to welcome you again in the near future. Safe travels!

6/10 Okay

OLUFEMI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Space of the room and bathroom to small bit overall is average
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Olufemi, it's appreciated that you have shared your comments. It seems some aspects of your stay didn't quite meet your expectations, particularly the room and bathroom size. While it's unfortunate to hear this, your feedback provides crucial guidance for us to continually enhance guest satisfaction. Respectfully, we hope to serve you again in the future and aim to deliver an improved experience.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for the amazing rating, Gabriela!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites DFW Airport South soon!Thanks again for leaving your feedback!

10/10 Excellent

Michelle, Benbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has really updated since we were here 2 years ago. Loved this stay!!!
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Michelle, it's wonderful to hear that you appreciated the updates at Embassy Suites DFW Airport South since your last visit. We're delighted that you loved your stay with us. We hope to welcome you back for another memorable experience soon.

4/10 Poor

Kristin

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Kristin, while we appreciate your feedback, we're disappointed to learn your stay didn't meet expectations. Even though you didn't provide specific details, we're committed to enhancing our service for all future stays. We hope to have the opportunity to provide you with an improved experience in the future.

2/10 Terrible

Elwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am very very sad, I was in town for a funeral. I brought my Bible with me. I left my Bible in the front seat of my car when I went into the hotel for the night. I locked my car. When I came out the next morning my Bible was gone. It is very precious to me. I called the hotel and the lady was short with me, why I don't know. I want my Bible back.
Stayed 1 night in Mar 2024

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel was old needed to be remolded
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Brett, thank you for your candid feedback regarding our hotel's appearance. We continually strive to improve and update our environment for our valued guests like you. We would be thrilled to have you back to share in those improvements on your future travels.

8/10 Good

EDWARD

Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Edward, it's wonderful to see your 4-star review for the Embassy Suites DFW Airport South. We're glad you enjoyed your stay and we hope to see you again in the future. Thanks for choosing our hotel for your travel needs.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good , except the air conditioning didn't keep the room cool.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Tim, it's great to hear that your overall experience at Embassy Suites DFW Airport South was satisfactory. We regret that you faced a hiccup with the room temperature. Rest assured, maintenance of all room facilities, including air conditioning, tops our priority list. On your next visit, we'll aim to offer an even more comfortable stay.

4/10 Poor

Steven

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Asked for a baby crib 9 times. Finally got one on the second day but of course they didnt bring the pad for it so it was unusable. Gave up trying to get ahold of housekeeping
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Steven, it's regrettable to hear about the inconvenience you experienced regarding the baby crib. Our intention is to promptly and accurately fulfil all guest requests, and we apologize this wasn't accomplished in your case. We acknowledge your feedback and the areas we need to improve on. We hope your next stay, if you choose to return, is more pleasant and conveniently suited to your needs.

2/10 Terrible

Brittany

Travelled with family
Disliked: Staff & service, property conditions & facilities
Did not get the room we booked
We booked a double queen room months before our actual trip. However when we arrived at the hotel they told us they did not have any queen rooms available and asked if we could stay in a king just for the night and then we could be moved to a queen room the next day. We agreed and made it work. A little after getting to the room another family came to our door because they had also been put in the same room as us. They sorted that out. The next morning we went down to the front desk to see if we could switch to a queen room and they could not find our reservation at all. After contacting hotels.com they finally got us assigned to the room we were in the night before and said we would be moved to a queen room once they became available. We left for the day to go to our event and when we returned they informed us that we needed to switch rooms this morning and there were no rooms available now, even though I told them we would be gone to an event for the day. We also ran into another family dealing with a very similar situation.
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Brittany, it's unfortunate to read about the complications you faced during your stay regarding the room mix-up and reservation issues. Please know that your experience isn't reflective of the meticulous care we put into guest satisfaction. We acknowledge that there was a lapse in standard here. The situation you encountered with not having a queen room upon arrival and the mix-up with another family was not a norm for us. We are looking into the concerns raised, particularly the communication mishap regarding the room switch, to ensure it doesn't happen again. We'd value the opportunity to provide a more smooth and enjoyable stay in the future.

8/10 Good

Sami Shawky

Business traveller
Liked: Cleanliness, staff & service
The pros: Nice facility with a great attrium layout. Large comfortable room. Nice restaurant. Easy access to the highways. The cons: The bathroom has no ventilation. The shower water alternates constantly between freezing cold and scalding hot! The thermostat in the room is only cosmetic!
Stayed 4 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Sami, it's wonderful to hear that you loved our spacious rooms, enjoyable restaurant, and the convenience of the Embassy Suites DFW Airport South's location. Your delightful remarks about our stunning atrium layout are truly appreciated.We noted, however, your concern about the bathroom ventilation, shower temperature inconsistencies, and the room thermostat. We want to let you know that our team members are dedicated to improving our guests' comfort, and your insights will be instrumental in helping us enhance certain aspects of our accommodations.We look forward to the chance of welcoming you back for an improved stay in the future.

4/10 Poor

ASHLEY, NORMAN

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were musty and hot. The AC did not work.
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Ashley, we regret to hear your stay was less than comfortable due to the room conditions. Please be assured that we constantly aim for optimal comfort and quality for all our guests. It's disappointing the temperature conditioning wasn't up to the mark during your visit. Thank you for bringing this to our attention so it can be addressed promptly. We hope you'll consider staying with us again so we can provide an improved experience.

2/10 Terrible

Kenya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has roaches, not only in the room but in the pool area as well. I could never get towels and the house keeping walked in our room during our stay multiple times
Stayed 3 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon. We will inform the housekeeping manager about the housekeepers walking into the room.

10/10 Excellent

melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
We had a great stay ! the pool and hot tub was the highlight of the trip for my kids. Robert Wolf the assistant front desk manager was amazing ! very helpful and friendly , great hospitality. The whole staff was amazing. breakfast was the best embassy suites breakfast i've had in my years of staying at embassy suites.
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Melissa, your words bring joy to our team at Embassy Suites DFW Airport South! We're thrilled that your family enjoyed our pool and hot tub. Recognition for Robert Wolf's helpfulness and friendliness is much appreciated. We're delighted that our colleagues lived up to your expectations and that our breakfast impressed you. It's feedback like yours that keeps us committed to exceptional service. Thank you and we can't wait to welcome you back!

6/10 Okay

Darlene

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Darlene, it seems your recent stay didn't completely live up to your expectations, and that's something we're attentive to. Please feel free to share more details about your experience so we can better understand and address any issues. We hope to have the chance to serve you on a future visit, striving to improve your opinion of our hotel services.

6/10 Okay

SAM

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Buffet breakfast is awesome. Staff is great. Is in need of maintenance. Room heat is insufficient so they have to provide portable electric heaters. With heater turned on and making coffee and microwave it tripped the circuit breaker.
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Sam, it's pleasing to hear that you appreciated our breakfast buffet and thought highly of our team members. Your feedback about the room maintenance and heating situation is essential to us. It is not the norm for our guests to be needing additional heaters, and the issue with the circuit breaker that you experienced is certainly uncommon. We've noted your input and will ensure these considerations are addressed appropriately to continue delivering a high standard stay for our guests. We hope to welcome you back at Embassy Suites DFW Airport South for a better experience.

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Vanessa, it's wonderful to see a full score for Embassy Suites DFW Airport South. We're delighted that your stay was enjoyable and we look forward to welcoming you back in the near future. Safe travels!

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Michael, it truly saddens us to note your less than stellar experience. We strive to improve all aspects of the guest's journey and we hope you would consider giving us another opportunity to offer a more satisfying stay in the future.

6/10 Okay

Jarrod

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
In need of lots of maintenance. The area round the hotel is not nice. My AC didn’t work the first night. Overall it’s just real basic
Stayed 2 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Jarrod, thank you for providing feedback on your experience. It's disappointing to hear that the maintenance aspects and your initial encounter with the air-conditioning did not meet your expectations. Furthermore, we're sorry to hear about your perspective on the location. Despite these matters, we hope you found some aspects of your stay satisfactory. We will ensure your comments are shared with our team members for review and improvement.

8/10 Good

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms were very spacious and clean, on site restaurant food was excellent, shuttle drivers were very friendly and professional. 2 elevators were broken, facility nice but a tad run down.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Teresa, thank you for sharing your visit to Embassy Suites DFW Airport South. It's encouraging to hear our comfortably broad rooms, delightful on-site dining, and friendly shuttle team members added to your stay with us. We appreciate your notes on the elevators and property upkeep; these observations are vital for maintaining our commitment to exceptional service. We look forward to welcoming you back in improved conditions.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
Karen, we're delighted to see your perfect score rating for Embassy Suites DFW Airport South. Without words, it speaks volumes about your positive experience with us. We thank you for this and hope to welcome you back again soon.

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
++
Great hotel in a great location.
Stayed 2 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Benjamin, thank you for your feedback. It's wonderful to know you had a fantastic stay at Embassy Suites DFW Airport South. We're thrilled the location served you well. We look forward to welcoming you back for another stay soon.

2/10 Terrible

Juan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room#1002 Towels were stain, Ceiling had water damage and spider webs.
Stayed 6 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Juan, we're sincerely sorry to hear of the issues you experienced in your room. Our commitment is to provide a clean, comfortable environment for all our guests and it appears we fell short during your visit. Your feedback on the towels and room condition is important to us. Rest assured, it will be shared with our team members for further action. We hope to have the opportunity to make a better impression on a future stay.