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Reviews of Candlewood Suites Dallas Plano East Richardson, an IHG Hotel

2.5 out of 5
Candlewood Suites Dallas Plano East Richardson, an IHG Hotel
2401 E George Bush Highway, Plano, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 207 out of 406 reviews" "
Rating 8 - Good. 114 out of 406 reviews" "
Rating 6 - Okay. 37 out of 406 reviews" "
Rating 4 - Poor. 17 out of 406 reviews" "
Rating 2 - Terrible. 31 out of 406 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in May 2024

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.
Stayed 2 nights in May 2024

10/10 Excellent

Alphonse, Rice

Liked: Cleanliness, staff & service, property conditions & facilities
Room is acceptable
Stayed 1 night in Apr 2024

10/10 Excellent

Fermin Charles, WYLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Hassaan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 9 nights in Jan 2024

10/10 Excellent

Taiwo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great customer service.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Brenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a quiet property in the perfect location for the event we were attending.
Stayed 1 night in Mar 2024

2/10 Terrible

Jeffrey

Stayed 4 nights in Mar 2024

6/10 Okay

Terry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Nothing
Stayed 4 nights in Feb 2024

10/10 Excellent

Edwin

Stayed 1 night in Feb 2024

10/10 Excellent

Paulos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2024

10/10 Excellent

San Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get to get the young lady's name who checked me in. However, she was very professional and very kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it here!
Wonderful rooms and service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Adam

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was fab
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great Location, but inside need more washers and Dyers .
Stayed 6 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Staff & service, amenities
Ok for me
Stayed 2 nights in Jan 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ahmad

Stayed 1 night in Nov 2023

8/10 Good

andres

Stayed 3 nights in Dec 2023

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Very clean for an older facility.
Stayed 1 night in Nov 2023

6/10 Okay

DON

Stayed 1 night in Nov 2023

10/10 Excellent

Cathryn

Stayed 1 night in Nov 2023

10/10 Excellent

Mayra

Stayed 1 night in Nov 2023

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Frank

Disliked: Property conditions & facilities
Disappointing
I had moderately high expectations however was disappointed by the condition of the hotel and administrative services. I was there for over 3 weeks and had coffee available less than 1/3 of the time. The every 6 days clean was more like every 10 days. The bathroom tile was fractured and the subfloor was depressed 1 cm. The cleaning staff was great when they did clean my room.
Stayed 14 nights in Oct 2023

8/10 Good

Cherrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a 15 minute wait to check in due to the front desk person being a no call no show but the manager eventually showed up at the front desk to help out and was friendly and helpful. The facility were clean and smelled good. The rooms were spacious as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Inocencio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
Stayed 1 night in Sep 2023

8/10 Good

Amy, Arlington

Stayed 2 nights in Jul 2023

8/10 Good

Ann

Stayed 7 nights in Jun 2023

4/10 Poor

Denise

Inconvenienced
Checked in at 3:45 and room was not ready. Had to go to a different hotel. Needed to check in and change clothes to get to a meeting on time. Very very inconvenient. Pretty sure I won’t choose that hotel again.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The GM or manager was awesome who had checked me in. Loved my stay , will definitely be back when I’m back in town. Rooms were clean and comfortable only thing , I found a razor in the shower from previous guest other then that my stay was amazing !
Stayed 1 night in Mar 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Lady at front desk was very nice and informative. Room was clean, comfortable and plenty of room. My only issue was the smell in the hallway (3rd floor). It was bad...really bad. During the night I started smelling it off and on. My stay was short...checked in late evening and checked out the next morning, so I didn't report it. But would have said something if my stay had been longer.
Stayed 1 night in Feb 2023
Response from Candlewood Suites Plano east on 28 Feb 2023
Good afternoon,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again in the near futureSincerelyCandlewood Suites Family!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Everything I needed. Everything worked good.
Stayed 3 nights in Oct 2022
Response from Candlewood Plano East on 25 Oct 2022
Thank you so much for taking the time to write about your recent stay with us we really appreciate you! Thank you for being part of the Candlewood Family!

10/10 Excellent

Brett

Stayed 14 nights in Aug 2022
Response from Candlewood Suites Plano east on 6 Sept 2022
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. The Fact that you choose our Candlewood Suites Hotel is an honor to us.Once again, Thank you!

10/10 Excellent

Rabbani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Candlewood Suites Plano east on 13 Jun 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nelly Gibson

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

Augustine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it very much and the staff was extremely friendly. Great location easy to get to places.
Stayed 4 nights in May 2022
Response from Candlewood Suites Plano east on 13 Jun 2022
Thank you so much for taking the time to write about your recent stay with us, we really appreciate you! Have a wonderful day!

2/10 Terrible

David, Las Vegas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
By far the worst hotel I set my foot in. If you would like to experience dirty A/C units full of debris, causing you a headache when it's on, then this is the place for you. If you like dirt so deep that causes you a skin rash, then this is a place for you. Poor leadership and management. They should be ashamed of themselves. Oh yes, and the front desk stuff was really friendly and you can get unlimited coffee for free.
Stayed 6 nights in Apr 2022
Response from Candlewood Suites Plano east on 13 Jun 2022
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely Candlewood Team

8/10 Good

Rohit

Stayed 5 nights in May 2022
Response from Candlewood Suites Plano east on 13 Jun 2022
Thank you so much for the feedback, we really appreciate it! Have a wonderful day!