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Reviews of Grand Gold Hotel

4 out of 5
Grand Gold Hotel
Lot 1-A2.2, Hoang Sa Street, Tho Quang Ward, Son Tra District, Da Nang

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 106 reviews" "
Rating 8 - Good. 32 out of 106 reviews" "
Rating 6 - Okay. 10 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jenifer

Stayed 2 nights in Apr 2024
Response from Hanh Pham on 20 May 2024
Dear Jenifer, Thank you very much for taking your time to review us on Expedia. Wishing you all the best and many happiness in life ! Kind regards,

10/10 Excellent

william

Liked: Amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2024
Response from Hanh Pham on 6 Mar 2024
Dear Mr William, We would like to say thank you due to spending time with us at Grand Gold Hotel Da Nang. We are glad to know that you had a great time with us. Your kind reviews are motivation for us to try our best to build the hotel better and better. We really hope that you will come back to the hotel soon. We wish you all the best wishes. We look forward to seeing you next time.Lots of love,Grand Gold Hotel Team

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hanh Pham on 22 Jan 2024
Dear Mr/Ms Terence, Thank you for your kind words. Wishing you all the best and hapiness in life. And hope to welcome you back next times. Grand Gold Hotel team,

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and location
Stayed 3 nights in Dec 2023
Response from Hanh Pham on 22 Jan 2024
Dear Mr/Ms Hien, Thank you for your kind words. Wishing you all the best and hapiness in life. And hope to welcome you back next times. Grand Gold Hotel team,

10/10 Excellent

JOSEPH ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Gold hotel is good. We had a wonderful view of the beach from our room. Staff were friendly n helpful especially Hana was very helpful. Breakfast was ok, can be much better with more varieties.
Stayed 8 nights in Dec 2023
Response from Hanh Pham on 22 Jan 2024
Dear Mr/Ms Joseph, Thank you very much for sharing your lovely feedback. Looking forward to welcoming you again in the near future. Kind regards, Grand Gold Hotel team,

8/10 Good

SON

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We came to Da Nang with a group of 12 for a business conference and stayed at this hotel. The good points about this hotel: the staff were friendly and helpful, the rooms were clean, and the breakfast was plentiful and the foods were great. The bad points were: the rooms were outdated, the only things provided in the bathroom were towels and soap and shampoo. We had a late flight coming in and their restaurant were near closing time. We asked if they could accommodate our group. They told us yes, but when we got to the restaurant, we were turned away. They redirected us to their bar, which didn't serve meals, just finger foods. They were the most expensive egg rolls and fried wonton we have ever eaten.
Response from Hanh Pham on 5 Dec 2023
Dear Mr Son To, Thank you very much for sharing your feedback & experience in the recent stay at Grand Gold hotel. This will be a great encouragement to the team to keep delivering the best service to our guests. Looking forward to welcoming you back soon, Kind regards,

8/10 Good

SON

Stayed 5 nights in Nov 2023
Response from Hanh Pham on 22 Nov 2023
Dear Mr Son To, Cam ơn anh đa lưa chon nghi nghơi tai Grand gold Hotel. Hi vong đươc đon tiêp đoan minh vao lân gân nhât a,Trân trong, Hanh Pham - Sales Department

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach and a view!
My second stay here and I love it! Always a great place to stay across from the beach but not busy!
Stayed 2 nights in Oct 2023
Response from Grand Gold Hotel on 2 Nov 2023
Dear guest, Thank you for choosing us for your trip. We hope that you can come back our hotel again. Best regards,

10/10 Excellent

JINWOO

Stayed 2 nights in Oct 2023
Response from Grand Gold Hotel Team on 9 Oct 2023
We would like to say thank you due to spending time with us at Grand Gold Hotel Da Nang. We are glad to know that you had a great time with us. Your kind reviews are motivation for us to try our best to build the hotel better and better. We really hope that you will come back to the hotel soon. We wish you all the best wishes. We look forward to seeing you next time. Lots of love

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Leider gar nicht wie auf den Fotos. Sehr in die Jahre gekommen und unser Zimmer war teilweise beschädigt.
Stayed 6 nights in Sep 2023
Response from Hanh Pham on 9 Nov 2023
Dear Guest, Greeting from Gand Gold Hotel, We're very sorry for your unexpected experience at our hotel. We'll try day by day to satify customer more. Anyway, thank you for your review, and have a nice day !

8/10 Good

Ole Holm

Stayed 2 nights in Jul 2023
Response from Grand Gold Hotel on 6 Sept 2023
We would like to say thank you due to spending time with us at Grand Gold Hotel Da Nang. We are glad to know that you had a great time with us. Your kind reviews are motivation for us to try our best to build the hotel better and better. We really hope that you will come back to the hotel soon. We wish you all the best wishes. We look forward to seeing you next time. Lots of love, Grand Gold Hotel Team

10/10 Excellent

Henry

Stayed 1 night in Jun 2023
Response from Henry on 17 Jul 2023
Thank you so much

10/10 Excellent

Cam

Stayed 3 nights in Apr 2023
Response from Henry on 23 May 2023
Thank you so much

10/10 Excellent

Michal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on the beach
The hotel is located a few meters from the beach and the hotel rooms have an amazing view of the sea, fishing boats and the coast. The hotel is modern and clean. The staff is very friendly and willing to help or advise. Breakfast offered a wide selection of food and fruit. The rooms are clean and the bathroom had enough towels. Staying at this hotel was a pleasant experience.
Stayed 1 night in Apr 2023
Response from Henry on 10 May 2023
We would like to say thank you due to spending time with us at Grand Gold Hotel Da Nang. We are glad to know that you had a great time with us. Your kind reviews are motivation for us to try our best to build the hotel better and better. We really hope that you will come back to the hotel soon. We wish you all the best wishes. We look forward to seeing you next time. Lots of love, Grand Gold Hotel Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Grand Gold. Honeymoon suite was very spacious, and extremely clean. Breakfast buffet was extremely good with an excellent selection of great food. Friendly staff. We will definitely stay again.
Stayed 7 nights in Apr 2023
Response from Ms. Loan on 17 Apr 2023
Warmest greetings from Grand Gold Hotel Danang. We would like to say thank you for your review. Contributions like yours are a source of motivation everyday for all staffs of Grand Gold Hotel to try to preserve and promote what has been achieved, increasingly making perfect services, giving customers the best experience. Wishing you and your family the best of health. We are looking forward to welcome you and your family near future. Best regards, Grand Gold Hotel Team.

8/10 Good

Hai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, decent place.
Stayed 4 nights in Feb 2023
Response from Grand Gold Hotel on 3 Mar 2023
We would like to say thank you for your review. Contributions like yours are a source of motivation everyday for all staffs of Grand Gold Hotel to try to preserve and promote what has been achieved, increasingly making perfect services, giving customers the best experience. Wishing you and your family the best of health.We are looking forward to welcome you and your family near future. Best regards,Grand Gold Hotel Team.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Return!
Great stay with amazing views. Would stay again!
Stayed 2 nights in Jan 2023
Response from Sally on 6 Feb 2023
Dear Mr/ Ms David,Warmest greetings from Grand Gold Hotel Danang. We would like to say thank you for your review. Contributions like yours are a source of motivation everyday for all staffs of Grand Gold Hotel to try to preserve and promote what has been achieved, increasingly making perfect services, giving customers the best experience. Wishing you and your family the best of health.We are looking forward to welcome you and your family near future. Best regards,Grand Gold Hotel Team.

8/10 Good

william

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The gym, the pool everything wasn’t working. It looks like they are tearing all the floors up. I would think he would do one level at a time. My room was really nice though and the people at the front were very nice and helpful. I’m sure once they are finished with all the renovations. It will be nice.
Response from Sally on 9 Dec 2022
Dear Mr Willian,Thank you for your recent stay at Grand Gold Hotel Danang.We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about room, satff. Thank you also for drawing my attention to where improvements are needed about our pool and gym area. Please rest assured that I have reviewed your comments with the departments concerned. We extremely value your comment. It is by receiving feedback like yours, that we can make continuous improvements. Thank you once again for your compliments and support. I am looking forward to welcome you and your family near future. Best regards,Grand Gold Hotel Team.

10/10 Excellent

Michelle Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was very clean and well presented. The staff very helpful and accommodating. Amazing views of the beach however was a distance from the restaurants and shops. Had dinner there 1 night and the food was disappointing
Stayed 12 nights in Nov 2022
Response from Sally Bui on 7 Dec 2022
Warmest greetings from Grand Gold Hotel Danang. We would like to say thank you for your review. Contributions like yours are a source of motivation everyday for all staffs of Grand Gold Hotel to try to preserve and promote what has been achieved, increasingly making perfect services, giving customers the best experience. Wishing you and your family the best of health.We are looking forward to welcome you and your family near future. Best regards,Grand Gold Hotel Team.

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Amazing stay. Helpful staff. Huge room was clean & comfortable with fantastic sea views. Roof top pool and bar very good.
Stayed 2 nights in Feb 2020

8/10 Good

Thor, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service, but not the buffet food. Buffet food should be change everyday and more diversity!!
Stayed 2 nights in Jan 2020
Response from Hotel Management on 21 Jan 2020
Dear Value Guests, Thank you very much for your staying with us and your lovely review about our staff! We are very happy when you enjoy your stay with us. We noted your liking our friendly and helpfull staff. We promise to keep training for all our staff to serve all our distinguished guests in high level. We are waiting to see you again soon. Have a nice day

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, AMAZING Skybar
We really enjoyed our stay here! We previously had gone to dinner at their gorgeous sky bar when we first arrived and Mr. Hung was wonderful. We had such a great experience that we decided to stay there before we left. Mr. Hung was there both times and was friendly. Also, Oscar helped us with our bags and was very helpful and friendly. The room was very comfortable and breakfast was delicious. I wish their website had more details on the massage/spa as I wanted to arrange something before my flight out- I emailed twice but never got a response, so don't count on this unless you have time to arrange it when you check in.
Stayed 1 night in Jan 2020
Response from Hotel Management on 11 Jan 2020
Dear Ms Shelly Warmest greetings from Grand Gold Hotel. We would like to say thank you for your review. We sincerely hope you would understand that we value your input and highly appreciate your feedback. We appreciate that so much. Such a review like yours motivates us every day to keep working on the service quality, in order to provide the customers with better services in the future. Please rest assured that the issues mentioned are taken very seriously by our team and we are striving to ensure that these occurrences are avoided in the future. Wish you all the best in your life. Best regards,

6/10 Okay

Sam Phuong

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
disappointed
I am a frequent visitor of this hotel but this time, their staffs seem didn’t welcome me from the start! It was my vacation so I didn’t want to make any complaint during my stay and I just let it go! Anyway, it was my last stay in your hotel and I will not come back!
Stayed 3 nights in Dec 2019
Response from Hotel management on 30 Dec 2019
Dear Ms Sam Phuong Ly Warmest greetings to Grand Gold Hotel! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the staff that need updating. I hope that I can convince you to change your mind about another visit to our property. Once more time, we really sorry again. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel exceeded our expectations. We booked a ocean view family room with a balcony. There were two bedrooms, one with a king size bed and the other with a queen sized bed. The rooms were big and even had a small kitchen. Although it was a bit far (5min drive) from the beautiful My Khe Beach the location was quiet and the view from the hotel was spectacular. The staff were also friendly and helpful. The breakfast was good too.
Stayed 3 nights in Dec 2019
Response from Hotel management on 23 Dec 2019
Dear Value Guests, Warmest greetings from Grand Gold Hotel. We would like to say thank you for your review. We sincerely hope you would understand that we value your input and highly appreciate your feedback. We appreciate that so much. Such a review like yours motivates us every day to keep working on the service quality, in order to provide the customers with better services in the future. Please rest assured that the issues mentioned are taken very seriously by our team and we are striving to ensure that these occurrences are avoided in the future. Wish you all the best in your life. Merry Christmas and happy new year! Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Hotel management on 23 Oct 2019
Dear Value Guests, Thank you so much for letting us know about your comment after your recent stay at Grand Gold Hotel. We are all very delighted to read your positive feedback regarding our high level of services. We look forward to another opportunity to host you at our Grand Gold Hotel. Once again, thank you for your comments! Your sincerely,

10/10 Excellent

Jose, Wuhan, China

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, the staff is very helpful and attentive, the room we got had direct view to the beach. The beach is just across the street and is a very nice and quite place. The food in the hotel is good. The swimming pool is small but enough for the amount of people that used it and was great for my kids. The view is beautiful from the bar and pool area. You can see the Lady Buddha, and almost the whole stretch of beach from that area, and Da Nang.
Stayed 6 nights in Sep 2019
Response from Hotel Management on 9 Oct 2019
Dear Ms Jose, Thank you for taking the time to share your recent experience while staying at Grand Gold Hotel. Your encouraging review has been passed to the entire team to motivate them on keeping up the good work. We thank you for choosing us as your accommodation of choice. We hope and look forward on your return in Da Nang. Best regards,

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Hotel Management on 2 Oct 2019
Dear Value Guest, Thank you so much for your taking time to write your nice review, we are deeply grateful. We are so exciting to read such comments, especially our helpful staffs as well as the breakfast and it is always a big encouragement to motivate our team member to keep up the standard. We do hope to have the pleasure of welcoming you and your friend back at your next time to Grand Gold Hotel. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice view in a corner of the town, not many places to go closeby. You'll need a cab to move around. The beach is right across the road from the hotel. Staff is nice and helpful n rooms are good for the price. Didn't try the food there so can't comment on it.
Stayed 2 nights in Aug 2019
Response from Hotel Management on 29 Aug 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards,

10/10 Excellent

Ngocle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing views. My mom is very picky but not a single complaint from her says a lot. The service was top notch and the price point makes it even more shocking.
Stayed 1 night in Aug 2019
Response from Hotel management on 30 Aug 2019
Dear Ms Ngocle, Thank you so much for letting us know about your comment after your recent stay at Grand Gold Hotel. We are all very delighted to read your positive feedback regarding our high level of services. We look forward to another opportunity to host you at our Grand Gold Hotel. Once again, thank you for your comments! Your sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Hotel management on 21 Aug 2019
Dear Value Guest, Thank you for your stay at Grand Gold hotel and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok. The staff don’t speak much English well. Service was good. I was very unhappy with the spa (they tried to overcharge for nails). Pedicure was essentially just a nail paint. Breakfast was ok, not many options for vegetarians. Lastly they did not have many brochures for Danang / hoi an and surrounding tours. At checkout, they said they could not find the “shampoo bottle” - as if a guest would steal a shampoo bottle. I went up to the room with the staff and showed them that the shampoo bottle was in the bathroom. I thought it was a petty thing to bring up at discharge. Lastly, it is far from city center.
Stayed 4 nights in Jul 2019
Response from Hotel management on 27 Jul 2019
Dear Mr/ Ms, We apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due some unforeseen circumstances we were unable to provide you the complete facilities and comforts. We are extremely sorry for the inconvenience. We would like to take note of your comments and will try our best to improve our services in the shortest time to able to please our customers. We also assure that you would get the best services the next time you visit our hotel to stay. We look forward to welcoming you to our hotel for the next time and see how the quality is getting better. Thanks and best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Gold Hotel very good we will be back soon we can
Stayed 1 night in Jul 2019
Response from Hotel management on 25 Jul 2019
Dear Mr/ Ms, Warmest greetings from Grand Gold Hotel! How wonderful it is to read the review like yours. Thank you so much for sharing your brilliant experience with us. Your kind heartened feedback has been shared with our whole team to make them extra motivation to improve our service more and more. Once again, thanks for providing such generous feedback and we all hope to have a chance being at your service in the near future. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, helpful friendly staff
Stayed 5 nights in Jul 2019
Response from Sales department on 19 Jul 2019
Dear Mr/ Ms, Thank you for your stay at Grand Gold hotel and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A little far from alot of places, services wasnt totally up to par. Lost our paperworks, called us and had stated that it was there fault. Pretty sure i wont be staying again.
Stayed 3 nights in Jul 2019
Response from Sale department on 11 Jul 2019
Dear Mr/Ms, Warmly greetings from Grand Gold Hotel Thank you for your review. We appreciate you taking the time to provide us with such detailed feedback about your stay. We are pleased that you had a good stay overall and we also apologize for the inconveniences that you experienced during your stay. We hope you give us another chance as we will definitely improve our services. Best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Grand Gold hotel on 25 Jun 2019
Dear Mr/ Ms, Thank you for your stay at Grand Gold hotel and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Grand Gold hotel on 17 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from Grand Gold hotel on 16 May 2019
Dear Mr/ Ms, Thanks for staying with us. We appreciate your feedback! We hope to see you next time

10/10 Excellent

Jodie, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Staff are good. - Roof bar is too noisy and the pool is super small. - Room is super good especially the view. - Restaurant is good but the junior staff need more training. The chief is helpful. - A bottle was broken and charged me expensively.
Stayed 3 nights in Apr 2019
Response from Thu Thuy on 1 May 2019
Dear Ms Jodie, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Gold was unique in that they had free bike rentals which enabled us to explore a part of Danang that tourists often overlooked. Do not forget to take a morning off to visit Cho Mai - it was quite a memorable visit for us! BE MAN restaurant is another place that we reached bicycling from Grand Gold and this is a must try for cheap and great seafood! Ms Thi Thi and Ms Hoa were pleasant and enthusiastic receptionists that made great recommendations as to where to visit and eat. Thank you for making our stay at Grand Gold a great one!
Stayed 1 night in Apr 2019
Response from Thu Thuy on 3 May 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Friddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was offered to have a welcoming fruit platter foc but I didn’t receive it at all. I was also offered by the hotel a complimentary one way trip to drop off at airport but it seems that they called a taxi for me and I still have to pay myself for it. When I call the office and highlight this matter, she told me that next trip I come back, they will offer me an extra trip. But honestly, would I still be back to this hotel? I don’t know man..
Stayed 3 nights in Apr 2019
Response from Thu Thuy on 3 May 2019
Thanks for staying with us. We appreciate your feedback! We really sorry that problem.

8/10 Good

david

Liked: Cleanliness, property conditions & facilities, room comfort
Good seafront hotel
Large comfortable room with huge window overlooking the whole bay, great views to wake up to every morning. Great roof top pool, but roof top bar was nice but did not have many of the things on food menu when we tried to order, such as pizza, English breakfast tea etc, also tried to order cappuccino coffees in the ground floor bar but couldn’t get any because they had no milk. Very little English spoken but all the staff were extremely friendly. Whilst we were there most other visitors seemed to be Korean package tourists. Location good, on the sea front but a short taxi ride away from the busier areas, but taxis are very cheap and reception happy to call them for us.
Stayed 5 nights in Mar 2019
Response from Thu Thuy on 25 Mar 2019
Dear Mr David, Thank you for staying with us. We appreciate your feedback. We really sorry about that. Have a nice day

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great value.
Great hotel in Danang. View of ocean and beach. Central to many activities. Staff is super customer service focused and caring. Whatever you need to make your stay enjoyable they will strive to provide. Also provide very good guidance for travelers new to area.
Stayed 3 nights in Jan 2019
Response from Thu Thuy on 9 Jan 2019
Dear Mr Kenneth, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Thu Thuy on 9 Jan 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2018
Response from Thu Thuy on 2 Jan 2019
Dear Mr/Ms, Thank you so much for recent stay at Grand Gold hotel and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely, Thu Thuy Sales department,

10/10 Excellent

TMC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who are friendly and professional. Location is at the end of the beach area but taxis are inexpensive and the hotel offers a shuttle van to and from the airport. Rooms are nice. The best are rooms 907 and 906 as they have their own balcony that overlooks the beach. The buffet breakfast is amazing.
Stayed 3 nights in Dec 2018
Response from Thu Thuy on 2 Jan 2019
Dear Mr Timothy, Thank you so much for recent stay at Grand Gold hotel. and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely, Thu Thuy Sales department,

10/10 Excellent

Sam Phuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - Amazing staffs - Beautiful place
We had stayed there for 4 nights & we were so lucky to get an upgrade to Suite Ocean View room. It has a really beautiful view: 100% non-obstructed view of ocean, mountain & sunrise. Thank you for the upgrade. I did enjoy it If you’re looking for a relaxing & peaceful place, it’s the place for you-not many tourists, quiet & fresh air. Pros: •Location is right at the quieter & less-crowded beach •Professional staffs & of course the people made it a more enjoyable stay. Thank you Ms.NGA (Hana) for providing information constantly. She’s very kind, friendly & helpful. During my stay, she helped me to rent the motorbike & fixed small problems in my room. Special thanks to her & all the well-trained staffs - this is the biggest point that makes us come back again •The room was perfect for the 2 of us & the facilities were new & clean. House-keeping did good job as well. Very comfort bed, soft pillows plus soundproof room gave us really good rest •Communication between hotel & customers was quick & efficient Cons: •Only 1 small issues was the breakfast buffet not so good. I hope it would be improved better. All in all, everything was great for our stay & nothing to complain at all I would highly recommend this hotel & here to highlight again Ms.Nga (Hana - sorry if I don’t spell your name correctly) as well as all staffs were giving us an excellent service that make us feel welcomed & make our stay more memorable. I definitely would come back again.
Stayed 4 nights in Dec 2018
Response from Thu Thuy on 21 Dec 2018
Dear Ms Sam Phuong Ly, Thank you so much for recent stay at Grand Gold hotel and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely, Thu Thuy Sales department,

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Positive experience, a first-rate property
I really enjoyed my 2 night stay at this first-rate property. I appreciate the kind service provided by the concierge, Thi Thi, who was particularly attentive and went about her job with much love. The dining staff does a great job feeding everyone a good breakfast in the morning with a wide selection expertly prepared. Be sure to get a spa treatment too; this facility is truly first rate and they are experts.
Stayed 2 nights in Dec 2018
Response from Thu Thuy on 17 Dec 2018
Dear Mr William Russ, Thank you so much for recent stay at Grand Gold hotel and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely, Thu Thuy Sales department,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel and really helpful front office staff.
Stayed 3 nights in Nov 2018
Response from Thuy Cherry on 28 Nov 2018
Dear Mr/ Ms, Thank you so much for recent stay at Grand Gold hotel. and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely, Thu Thuy Sales department,

10/10 Excellent

Siena, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendly staffs are most impressed me. Great location near to the beach and also great music in the restaurant.
Stayed 3 nights in Nov 2018
Response from Thu Thuy on 23 Nov 2018
Dear Mr/ Ms Siena, Thank you so much for recent stay at Grand Gold hotel. and taking your time to share your experiences to us and all traveller. All of us were trained well about skill and qualifications. I will encourage them to do more than guest expectations. Best thing come to you and do hope you will come back soon. Your sincerely, Thu Thuy Sales department,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Thu Thuy on 21 Sept 2018
Dear Mr/ Ms, Thank you so much for recent saty at Grand Gold hotel and taking your time to share your experiences to us and travellers. It's very delighted that our service met your expectation and i am proud of our team who always do hard working and willing to assist all customers. All of us were tranied well about skill and qualifications. i will encourage them to do more than guest expectations. Best thing come to you and hope to see you soon. Best regards, Thu Thuy Sales department,