Front of property
Check availability

Reviews of Kenamari Hotel Cusco

3 out of 5
Kenamari Hotel Cusco
Av. Paseo De Los Heroes (av. Pardo) 769-, Cusco, Cusco

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ursula, Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good. Staff is pleasant. Good breakfast.
Stayed 1 night in Jul 2018
Response from Dear Ursula on 26 Jul 2018
Thank you for commenting on the services provided at the Kenamari Hotel. We hope you enjoyed your stay, your score and appreciation will help us improve our services. We appreciate the honesty of your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,
great location , close to the city, restaurant, airport, shops
Response from Kenamari K on 4 Apr 2018
Estimado huesped, gracias por comentar los servicios brindados en el Hotel Kenamari. Esperamos que haya disfrutado su estadía, su puntuación y apreciación nos sirven para mejorar nuestros servicios. Agradecemos la honestidad de su comentario.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, noisy stay
The staff was incredible. They go out of their way to make sure your stay is as comfortable as it can be. Breakfast was delicious, although the selection is the same every day. Location isn't right in the heart of the main tourist area, but it's just off the main street and convenient to walk most places you'll want to visit in Cusco. Biggest downside is that this hotel is very noisy. You can hear people walking up/down the stairs, locking their doors and listening to TV from inside the building. From outside, you can hear nearby restaurants, dogs barking, traffic and some music from nearby bars on the weekends. Definitely not a place for light sleepers.

4/10 Poor

mark, Bham

Disliked: Staff & service
Don't Bother - you can do far better for same $$$
I was very disappointed. The room was small, very sparsely furnished, with one very small window, which was over a very busy street. The traffic cop whistle got really old after awhile... The room was no where near as nice as the website made it look. Try the Hotel Taypikala instead. Same money, far nicer room, service, neighborhood, etc.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean hotel close to city center
Clean hotel, friendly staffs but no elevator. Breakfast has choice of fried or scramble eggs
Response from Kenamari K on 4 Apr 2018
Estimado huesped, gracias por comentar los servicios brindados en el Hotel Kenamari. Esperamos que haya disfrutado su estadía, su puntuación y apreciación nos sirven para mejorar nuestros servicios. Agradecemos la honestidad de su comentario.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenamari Cusco
The staff were super attentive and always service with a smile. Highly recommend to anyone on a budget.
Response from Kenamari K on 4 Apr 2018
Estimado huesped, gracias por comentar los servicios brindados en el Hotel Kenamari. Esperamos que haya disfrutado su estadía, su puntuación y apreciación nos sirven para mejorar nuestros servicios. Agradecemos la honestidad de su comentario.

10/10 Excellent

K., U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest place
The staff answered our many questions about Cusco and were generally very helpful. Generous breakfast. Walking distance to main plaza.

10/10 Excellent

Dave, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and value for money
I had a very good experience at this hotel. The staff accommodated my every need and always had a staff person available. They assisted with Airport pickups and tours plus my room was cleaned and reset every day. I already have recommended this hotel to my friends. And I will be staying here when i return to Cusco in the future.

6/10 Okay

Sholom, NY

Disliked: Cleanliness, property conditions & facilities
Not bad
Decent hotel for the price. A 12 minute walk from the central plaza. Shower always leaked onto the floor. Wifi didnt work for the entire duration if my stay!! Otherwise they were accommodating. Room has heating plus a blow heater- major plus for chilly cusco.

8/10 Good

Heidi, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel at Good Price
This hotel, was clean, near the Plaza de Armas, and convinient. The staff is very helpful and friendly. Breakfast is free. They don't have room service or a list of places that deliver. That was my only complaint. But other than that, this was a good hotel to stay at.

8/10 Good

Papagaya, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Papagayo
It is a small hotel, in a very good location, rooms were clean, a little cold, I will suggest to put on the heather. Food was good. The service from all staff was excellent!!! very helpful, always with a smile and trying to help in all situations, very very very nice people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, awesome location and close to everything. Safe area 10/10

8/10 Good

Kristian

Stayed 2 nights in Jun 2022
Response from Kenamari on 29 Nov 2022
Esperamos mejorar nuestro servicio y obtener la calificación de 10 en una próxima reserva suya.

8/10 Good

Oscar, lima

Liked: Staff & service
Disliked: Room comfort
Hotel muy bien ubicado, desayuno normal, el punto de mejora son las camas, necesitan cambio, y las frazadas pesan mucho, no hay calefaccion
Stayed 2 nights in Oct 2018
Response from Kenamari on 21 Oct 2018
Buenas tardes Oscar, agradecemos la veracidad de su comentario. En la ciudad del Cusco la mayoria de frazadas son de esas caracteristicas por factores climaticos, y respecto a la calefacción poseemos calefactores moviles.

6/10 Okay

Luis, Madrid

Correcto y bien situado
Pequeño hotel muy cerca de la plaza de Armas y la zona del mercado central, con buena relacion calidad-precio
Response from Kenamari K on 6 Apr 2018
Estimado Luis, gracias por comentar los servicios brindados en el Hotel Kenamari. Esperamos que haya disfrutado su estadía, su puntuación y apreciación nos sirven para mejorar nuestros servicios. Agradecemos la honestidad de su comentario.

8/10 Good

Vanio Murilo, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel em Cusco
Hotel bem localizado, a uma três quadras da praça das armas (em zona plana). Rua tranquila e de fácil acesso. Limpeza geral do hotel muito boa, atendimento do pessoal bastante cordial e prestativo. Guardam as malas gratuitamente se você for dormir em outro lugar para algum passeio (ex. Machu Piccho). Café da manhã médio, não tem muita variedade mas é suficiente. Ficaria lá novamente caso retorne algum dia para Cusco.

6/10 Okay

Belén Suasnavas, Quito

Liked: Cleanliness, staff & service
Servicio amable aunq todo carisimo
El servicio fue bueno, gente amable y no hay restricción en la hora de llegada, aunque el hotel al ser remodelacion de casa antigua era super frío, el precio excesivo como todo allá, mi sugerencia es buscar al arribo un hotel en el centro (no en el aeropuerto) y así ver la diferencia de precios y pagarlo en soles sale mas rentable aunque no justo ya que allá como turistas suben el costo hasta el tope, ojo hay q regatear jaja...

4/10 Poor

Roberto, Chile

Disliked: Cleanliness, staff & service, room comfort
No cambian las toallas!!
Al llegar son muy amables y sirve una taza de mate de coca. Al pasar los días nos dimos cuenta que no nos cambiaban las toallas. Malo malo... Posteriormente pedimos el computador para hacer el Check in del avión de regreso y la recepcionista simplemente lo negó y nos insistió que fuéramos directamente a la oficina de lan, la cual estaba cerrada. Al volver lo presto ¿por qué no lo hizo de entrada?, muy mala atención. Otra cosa que nos llamo la atención fue que el cuarto día el dueño andaba preguntando si podíamos pagar de inmediato, siendo que nos quedaban dos noches más. En resumen buena ubicación, mala atención y no cambian las toallas. El desayuno muy deficiente.

6/10 Okay

Matias, Tandil, Buenos Aires, Argentina

Disliked: Cleanliness, room comfort
Ruido y falta de ascensor, nada para descansar.
El mismo no cuenta con ascensor, y para una ciudad como Cusco, no saben lo dificil que se puede poner subir los pisos en escaleras. La recepción y el desayuno es bueno. El problema es el espacio de las habitaciones y baño. Aun las que son habitaciones "superiores" son compliacadas en espacio. Siempre con mucho ruido. Sugiero no ir a este hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bueno en relacion al precio/Hospedaje
100% amables en el trato y ante cualquier requerimiento que tuvieramos, nos apoyaron con las reservas en restaurantes, taxis, tours, pasajes, etc... El desayuno cumplidor, las habitaciones comodas, con las cortinas blackout. Salvo un inconveniente con la utilizacion del agua caliente, en el momento que nosotros llegamos (luego de un día de full tour) al parecer habian llegado todos al mismo tiempo y no tenian agua caliente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones comodas, y el personal siempre dispuesto a servirte en lo que necesites. El desayuno tipo bufet delicioso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion y servicio de su personal. Un muy buen hotel en relacion a su costo. Desayuno tipo bufet

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel discreto, pulito e ben tenuto. Colazione scarna, essenziale, un po' deludente. Tutto il resto è ok.