Outdoor pool, pool loungers
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Reviews of Hotel Kollol By J & Z Group

3 out of 5
Hotel Kollol By J & Z Group
Kollol Point, Sea Beach Road, Hotel Motel Road, Cox's Bazar

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 4 out of 15 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed Alamgir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel, not too far from the beach, breakfast buffet was reasonable. Reception desk staff were really polite and attentive. Would recommend.
Stayed 1 night in May 2024

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location Management need to sort out / update washroom / toilet as it’s really run down very old !!! Stuffs are good and helpful Will comeback again
Stayed 4 nights in Jan 2024

10/10 Excellent

Malini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best best best stay of my life ❤️
Stayed 1 night in Jan 2024

8/10 Good

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is near the beach.
Stayed 2 nights in Oct 2023

8/10 Good

Amimul

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Check in time is 2 pm but I got room at 4 pm. Their services are poor. They even don't know how to welcome a guest. Price is too much according to a room. Old fashion washroom. They even don't know how to goodbye a guest.
Stayed 1 night in Oct 2023

10/10 Excellent

MD MID

Stayed 2 nights in Sep 2023

8/10 Good

Karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean view was nice and the proximity to the beach. I enjoyed the A/C room. The ambiance of the interior balconies was very peaceful.
Stayed 1 night in Jul 2023

2/10 Terrible

Sawn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was really sh**t could not sleeping at all the whole 3nights because it was making noise.No one came to clean I told them to clean the room.even though when I told them to send house keeping to check the electricity because there was electricity line problem.they assured me that there be someone within a minute but no one showed up until I went to the reception for the second time and told them again that I living in cave right after paying in this 21st century.
Stayed 3 nights in Jan 2023

2/10 Terrible

Shuaib

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Hotel room was advertised with Hill view in the TITLE while the room only had a view with buildings! Wrong description was given! I chose that room for the view! When I complained to front desk, they said they no longer has rooms with hill view at all due to new buildings being constructed. Yet, they failed to apologise or compensate me for my loss! They were also very unprofessional in their response!

2/10 Terrible

Musab

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional from both
Even I show them my confirmation from the app hotel.com still they did not check me in more than 2-3 hours which I end up booking from another app while already they deducted the money already Bad service from both hotel website and this hote They charged me and didn’t check me in with excuse manager not here to check you reservation …..!
Stayed 1 night in Aug 2022

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Hotel Management on 27 Jul 2022
Thank you.

8/10 Good

Asad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time.
Courteous, friendly. Listens. Little problem with booking and payments, but was solved. Room was great and restaurant. Hotel is good looking. Nice people and hotel.
Stayed 4 nights in Sep 2020
Response from Rashed on 8 Oct 2020
Thanks Sir for your reviews.

2/10 Terrible

MohammedAkifuzz, New York, NY

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel on the hotel row. They showed me to my room and immediately i can smell mold. The bed sheets were stained and wrinkled as if some one just checked out and they just made the bed with out changing the sheets. I asked the housekeeper and he said some one spilled "oil". The lobby bathroom floor was submerged in water. The rooms in the picture belong to another hotel. DO NOT BOOK THIS HOTEL
Stayed 3 nights in Jan 2020
Response from Rashed on 4 Feb 2020
Dear Mr. Akifuzzaman, Thank you for staying with us. We appreciate your time and feedback. We apologize for your inconvenience in the room and at the same time, we are conveying your message to our top management. Our all rooms are smoking allowed rooms and in super busy dates when the guests back to back check-out and check-in the room smoking smell has some times. but without changing the bedsheet made the bed, it's not our hotel standard. you make a reservation for 03 nights and facing a lot of problems when you stay in our hotel, you did not make any complaints about the room and facilities. We try our best to solve the problem if you bring it to us. We at Hotel Kollol, strong focus on customer satisfaction and are glad that we could live up to your expectations. We are glad that, we could bring a smile to both your faces and could live up to your expectations. Once again thank you and we are looking forward to serving you again in the near future.

10/10 Excellent

Shoel

Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. near to the beach. the reception manager helps a lot. he called a CNG and negotiated the prices. but it is not good the restaurant manager made unnecessary help and demanded tip.
Stayed 1 night in Dec 2019
Response from Rashed on 2 Feb 2020
Thank you for the five-star rating. We really appreciate your feedback.