2/10 Terrible
Renieka
Travelled with family
5 May 2024
Disliked: Staff & service, amenities
Booked the room through a 3rd party as I always do. Checked in she asked how many kids I had, usually it’s never a problem we always get a double bed room with a couch, well I guess they didn’t have the couch. They told us we would have to get another room or get a refund so I requested the refund due to we weren’t gettin another room. The lady at the front desk told me to call the 3rd party customer service and have them call the hotel to receive the refund. Did all that just to be told I could not receive a refund due to their policy but yet they wouldn’t allow us to stay in our room as we were and one of the kids weren’t even staying the night. I used to go to this place as a kid, never again will I take my family not recommend anyone else to go. Their beds are very small so if you are expecting to have more than 4 ppl total in the room, don’t do it. Very upset I wasn’t able to get my money back
Renieka
Stayed 1 night in May 2024