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Reviews of Holiday Inn Florence, an IHG Hotel

3 out of 5
Holiday Inn Florence, an IHG Hotel
7905 Freedom Way, Florence, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 438 reviews" "
Rating 8 - Good. 142 out of 438 reviews" "
Rating 6 - Okay. 57 out of 438 reviews" "
Rating 4 - Poor. 33 out of 438 reviews" "
Rating 2 - Terrible. 10 out of 438 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay things were comfortable and everything was easy.
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
It's great to hear you enjoyed your stay. We look forward to your next visit. Thank you!

10/10 Excellent

Jerry, Elizabethtown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth and easy
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for your stay! It's great to hear your experience was good. Come and see us again very soon! Thank you.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and staff was extra friendly.
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you so much for your recent stay. We're happy you enjoyed the hotel and meeting our awesome staff! We hope to see you again soon!

8/10 Good

Ciera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service! good area to stay in, practically everything is next to you and breakfast there is great!
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your recent stay! We are happy to hear that you enjoyed the hotel and staff. We look forward to seeing you again soon!

10/10 Excellent

Diane

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for your recent reservation. We are very happy you enjoyed your stay, and look forward to your next visit! Have a great Easter holiday!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Great stay for the price
Stayed 1 night in Feb 2024
Response from Holiday Inn on 25 Feb 2024
Thank you for staying with us. We hope to see you next time you are in Florence.

10/10 Excellent

Lana

Stayed 1 night in Jan 2024
Response from Holiday Inn Florence on 16 Feb 2024
Thank you for staying with us! We hope to see you next time you are in Florence.

8/10 Good

Teresa

Travelled with family
Easy check in
Stayed 1 night in Dec 2023
Response from Holiday Inn Florence on 2 Jan 2024
Thank you for staying with us! We hope to serve you again when you are in Florence.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Holiday Inn Florence on 16 Feb 2024
Thank you for staying with us! We hope to see you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Florence on 23 Nov 2023
It was our pleasure serving you. See you next time!

10/10 Excellent

Troy

Stayed 1 night in Oct 2023
Response from Holiday Inn Florence on 23 Nov 2023
Thank you for staying with us. We hope to see you in future travels!

10/10 Excellent

FAYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Passing Thur
Would have liked to had a room on the 4th floor with a view. Room was clean and comfortable. Staff was professional and friendly. Area was safe with plenty of shopping spots and restaurants.
Stayed 1 night in Sep 2023
Response from Holiday Inn on 4 Oct 2023
Thank you for staying with us! We hope to see you in the future!

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 25 Sept 2023
Thank you for your stay! We look forward to seeing you again soon.

8/10 Good

Jessica

Travelled with family
Wish the breakfast had not been an extra cost but plenty of restaurants around to get breakfast. Other wise perfect spot for our trip to the Ark and Creation museum.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Florence on 19 Sept 2023
Thank you for staying with us.

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights. Very clean. Would stay again
Stayed 3 nights in Sep 2023
Response from Holiday Inn Florence on 5 Sept 2023
Thank you for staying with us. We hope to see you in your future travels.

8/10 Good

Tammy, Panama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in Aug 2023
Response from Guest Services on 11 Aug 2023
Thank you for your recent stay. We hope to see you again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Jul 2023
Response from Holiday Inn Florence on 10 Jul 2023
Thank you very much. We are glad you enjoyed your stay.

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
exceptional friendly staff, lovely hotel and near many shopping and dining options.
Stayed 2 nights in Jun 2023
Response from Guest Services on 4 Jul 2023
Thank you so very much for your stay and for your kind review. We're exceptionally proud of our staff and hotel and very happy you enjoyed your time in Florence. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Stephanie

Stayed 2 nights in Jun 2023
Response from Holiday Inn Florence on 30 Jul 2023
Thank you for staying with us!

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people good service.
Response from Guest Services on 4 Jul 2023
Thank you for choosing Holiday Inn Florence for your accommodation services. We are very happy you enjoyed your stay. We hope to see you again very soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Holiday Inn Florence on 13 Jun 2023
Thank you so much for staying with us. We look forward to serving you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on 7 Jun 2023
Thank you for your stay...we look forward to seeing you again very soon!

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Super friendly staff. Lots of dinner options close to the hotel.
Stayed 1 night in Jun 2023
Response from Guest Services on 7 Jun 2023
It's great to hear that you were able to meet our wonderful staff...we are very fortunate for each and every one of them. We look forward to seeing you again soon!

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super impressed. Great property. Friendly, efficient staff. We will stay here again.
Stayed 1 night in May 2023
Response from Holiday Inn Florence on 26 May 2023
Thank you for staying with us. We appreciate your business, and look forward to serving you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to what I wanted to be near.
Stayed 4 nights in May 2023
Response from Guest Services on 18 May 2023
Thank you so much for your rating! We are glad you enjoyed your stay and look forward to serving you again very soon!

6/10 Okay

Richard

Stayed 1 night in May 2023
Response from Holiday Inn Florence on 10 Jun 2023
Thank you for staying with us. We hope to see you again when you come to Florence!

6/10 Okay

Jordan

Travelled with family
Liked: Cleanliness, staff & service
Bathroom did not have a working vent, shower was small with weak water pressure.
Stayed 1 night in May 2023
Response from Holiday Inn Florence on 9 May 2023
I apologize that we didn't meet your expectations at the Holiday Inn. We hope that when you're back in Florence you will give us a chance to make it right. Thank you for staying with us.

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Guest Services on 24 Apr 2023
We are very happy to hear you enjoyed your visit with us. We look forward to providing your accommodation services again very soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Doesn't keep up the facilities
I will no longer consider Holiday Inn Express as a stay. You do not keep up the facilities.
Stayed 1 night in Apr 2023
Response from Guest Services on 11 Apr 2023
We want to thank you for your stay and your comments, and apologize that you may have found part of our facility unsatisfactory. We hope that you may reconsider your decision not to stay with Holiday Inn (our hotel is not an Express), and that we may have another opportunity to serve you again during your next visit to the area. Thank you.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in service as we arrived later in the evening.
Stayed 1 night in Mar 2023
Response from Guest Services on 31 Mar 2023
Thank you for your stay! We look forward to serving you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Holiday Inn Florence on 1 May 2023
Thank you for staying with us. We look forward to serving you in the future.

8/10 Good

Connie

Stayed 1 night in Mar 2023
Response from Holiday Inn Florence on 1 May 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

aurelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the holiday inn Florence. Staff are nice and helpful and great location for what I need it for. The breakfast was good but it did cost extra at $8 but goes until 10am and food was good. I love staying here and will continue to do so.
Stayed 2 nights in Feb 2023
Response from Holiday Inn Florence on 27 Feb 2023
Thank you for staying with us. We will see you next time you are in Florence!

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right off the interstate. Friendly staff, she made the checkin very fast and room was great.
Stayed 1 night in Jan 2023
Response from Guest Services on 30 Jan 2023
Thank you for your recent stay. We're very happy you enjoyed your room and meeting our awesome team members. We hope to see you again soon!

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff. All ice machines out of order. Needs a total renovation.
Response from Guest Services on 5 Jan 2023
Thank you for your comments regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the ice machines not working. More importantly, we strive to provide excellent guest services and truly regret we did not uphold that commitment to you. We do hope we may have another opportunity to serve you again during your next visit to the area. Thank you.

8/10 Good

Joonsung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall quality
Response from Holiday Inn Florence on 1 Jan 2023
Thank you for staying at the Holiday Inn Florence. We hope to see you next time you are in the northern Kentucky area.

10/10 Excellent

Dunieski

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was located in very good place near the ark encounter and at the same time near to the Creation Museum, perfect for our trip. In general, we like everything. Was clean, people was nice, and I definitely recommend.
Response from Holiday Inn Florence on 1 Jan 2023
Thank you for staying at the Holiday Inn Florence. We are glad you enjoyed your stay with us.

10/10 Excellent

Blanca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Holiday Inn Florence on 1 Jan 2023
Thank you for staying at the Holiday Inn Florence. We hope to see you again in your future travels to Kentucky

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Holiday Inn Florence on 1 Jan 2023
Thank you for staying at the Holiday Inn Florence. We appreciate your business.

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Front desk staff were great. Bartender did not seem happy that we stopped in. Seemed to know little about making a cocktail. She also seemed upset that she had to get up and serve us. We got our drinks and went to our rooms.
Stayed 2 nights in Dec 2022
Response from Holiday Inn Florence on 9 Dec 2022
I'm sorry we did not meet your expectations. We appreciate your feedback as it helps us coach our teams. We hope you give us another chance next time you are in Florence.

10/10 Excellent

Douglas

Stayed 1 night in Oct 2022
Response from Guest Services on 25 Oct 2022
Thank you Douglas for your excellent review! We enjoyed hosting your stay and look forward to seeing you again soon.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a very clean "open" hotel. really nice. we had some problems with room keys not working and the HVAC fan did not seem to adjust except on off. :( it worked, but it was "BREEZY" when it ran.
Stayed 2 nights in Oct 2022
Response from Guest Services on 17 Oct 2022
JamesThank you so much for your stay. I do apologize for any issues with your keys and HVAC, and appreciate your bringing it to our attention. We look forward to our next opportunity to serve you. Thank you!

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the staff was helpful. Room was clean and comfortable for me, my husband and our young boys.
Stayed 1 night in Oct 2022
Response from Guest Services on 14 Oct 2022
We're very happy to have hosted your stay. We hope to see you again very soon. Thank you!

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing thur
No problems, everything was great!
Stayed 1 night in Oct 2022
Response from Guest Services on 10 Oct 2022
Thank you for staying with us! We hope to see you again very soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was super clean! Staff were friendly & polite. We did not use the pool or dine only because we didn’t have time. Our stay was memorable & we will return upon our next visit to the area.
Stayed 2 nights in Sep 2022
Response from Guest Services on 30 Sept 2022
Thank you for your stay. We're looking forward to your next visit!

6/10 Okay

JONATHON

Stayed 1 night in Sep 2022

8/10 Good

irene

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2022
Response from Guest Services on 13 Sept 2022
Thank you for your stay! We look forward to seeing you again soon.

2/10 Terrible

Victoria

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
When my family and I checked in, there were people already staying in the room. I went down to let management know and they assured me the room had been empty since two days prior. The manager came up removed the baggage and several other items from the room and allowed us to stay there because that’s the floor our party was on Instead of moving us to the fourth floor. Later in the evening management had to come back up because other items had been left in the closet we missed previously. So during this time we had to get a new set of keys made and then we were assured we were the only ones with keys to the room, no one else would be entering. We were gone most of the next day, came back our keys did not work, they assumed we had checked out. it was the up and down of having to get new keys made, of the baggage being in there to begin with, the room being rented out to someone else, it was very inconvenient!
Stayed 2 nights in Sep 2022
Response from Guest Services on 13 Sept 2022
Thank you for your recent stay. We cannot apologize enough for the major inconvenience you experienced due to our system outages and errors. We do hope you were able to enjoy your visit in the area nevertheless, and for the opportunity to welcome you again in the future. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Services on 13 Sept 2022
We're happy you enjoyed your stay. Hope to see you again soon!

4/10 Poor

Veronica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean nice and cozy ☺️☺️☺️
Stayed 1 night in Sep 2022
Response from Holiday Inn on 27 Sept 2022
Thank you for staying at the Holiday Inn Florence. We hope to see you again next time you are in northern Kentucky.