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Reviews of Best Western Cottonwood Inn

2.5 out of 5
Best Western Cottonwood Inn
993 S Main St, Cottonwood, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 4 nights in May 2024
Response from Kim Sippel, FD Supervisor on 22 May 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you will stay with us again in the future.

8/10 Good

Minerva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long delayed checkin. Facility clean
Stayed 1 night in May 2024
Response from Kim Sippel, FD Supervisor on 22 May 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction. I do apologize for all the inconvenience you encountered during your stay and have taken steps to make sure this does not happen in the future. I hope that you will consider staying with us again so that we can provide you with a better guest experience.

8/10 Good

Carol

Travelled with family and small children
The ground are very clean
Stayed 2 nights in May 2024
Response from Kim Sippel, FD Supervisor on 22 May 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you will stay with us again in the future.

6/10 Okay

Darilyn

Liked: Staff & service
Stayed 1 night in May 2024
Response from Kim Sippel, FD Supervisor on 22 May 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.

4/10 Poor

andrea, Sierra Vista

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms smelt, beds lumpy, very noisy early in am ..staff service was the best part of visit
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered.

2/10 Terrible

isabel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing that i like and i dislike everything, staff, customer service, they whent to supposedly clean the room but left all the duty towels and trash in the room, so unhappy, wont stay there again
Stayed 3 nights in May 2024
Response from GM on 13 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant property. I especially liked the lady who ran the breakfast room
Stayed 1 night in May 2024
Response from Kimberly Sippel, FD Supervisor on 12 May 2024
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

6/10 Okay

Jan

Travelled with family
Liked: Staff & service
The property is getting old. Stairs are old and probably not up to code.
Stayed 2 nights in May 2024
Response from Kim Sippel, FD Supervisor on 9 May 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 7 May 2024
We would like to thank you for rating your stay. Your business is very important to us, and we value your feedback. We hope you will visit us again in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service
Extremely helpful staff. Great breakfast!
Stayed 1 night in Apr 2024
Response from Kim Sippel, FD Supervisor on 5 May 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you will stay with us again in the future.

4/10 Poor

Thomas

never got there, you wouldn't refund my reservation even though I cancelled - now you want me to give you a review when I was a no show?
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Our apologies but unfortunately you booked a non-refundable reservations.

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 30 Apr 2024
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, and the staff were friendly and very informative about the area.
Stayed 2 nights in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 30 Apr 2024
Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 28 Apr 2024
We would like to thank you for rating your stay. Your business is very important to us, and we value your feedback. We hope you will visit us again in the future.

4/10 Poor

Larry

Stayed 1 night in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 28 Apr 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. I hope that you will consider staying with us again so that we can provide you with a better guest experience.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 30 Apr 2024
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.

10/10 Excellent

David, Wittmann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 16 Apr 2024
Thank you so much for the 5 out of 5 rating! We are so pleased your stay was more than satisfactory. We hope you will visit us again in the future.

10/10 Excellent

Jagadish

Fantastic stay !
Stayed 2 nights in Apr 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

leticia

Stayed 1 night in Apr 2024
Response from Kimberly Sippel, FD Supervisor on 30 Apr 2024
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was very helpful and accommodating, her name was Sarah🙂
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

6/10 Okay

Thomas J.

Travelled with partner
Liked: Cleanliness, staff & service
Dated property. Badly needs an update.
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Thank you for your comments. We apologize that your stay is not what you had expected. We hope that you will consider staying with us again so that we can provide you with a better guest experience in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Thank you for rating your stay. We hope you will visit us again in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Thank you for taking the time to review the hotel. I value any comments that can be used to improve our guest satisfaction. We look forward to having you as our guest again in the future.

10/10 Excellent

Lawrence

Stayed 2 nights in Mar 2024
Response from Kimberly Sippel, FD Supervisor on 23 Apr 2024
Thank you so much for the 5 out of 5 rating! We are so pleased your stay was more than satisfactory. We hope you will visit us again in the future.

6/10 Okay

Luis, Santa Ana

Liked: Staff & service
Convenient
Stayed 3 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
We apologize for not meeting your expectations and hope that you will give us another opportunity to provide you with a better experience in the future. Thank you.

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was dirty
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Thank you for taking the time to review the hotel. I value any comments that can be used to improve our guest satisfaction. We look forward to having you as our guest again in the future.

10/10 Excellent

Sheryl

Liked: Cleanliness
Hotel was very. Lean, beds we’re comfortable and staff was amazing
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

8/10 Good

Laurie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Do NOT book a King Bed at this hotel if you have limited mobility. There is no elevator on site and ALL King size beds are on the 2nd floor, when we checked in and this was brought to our attention all the bottom floor rooms had already been booked. My poor husband waiting for hip surgery had to hobble up and down stairs, I’ll be more mindful to look for this restriction next time I book
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.

4/10 Poor

Jeanette

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. We hope you will give us another opportunity.

10/10 Excellent

Martin

Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on 7 Apr 2024
Thank you for rating your stay. We hope you will visit us again in the future.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly. Clean. All we needed for our overnight stay.
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for your comments. Please visit us again in the near future.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 11 Mar 2024
Thank you for rating your stay. We strive hard to provide a positive guest experience. Please visit us again.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you, Adam, for the 10/10 rating. Please visit us again soon.

10/10 Excellent

kristine, Tucson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice variety of breakfast foods. No elevator which made it difficult for me since by the time we got to the hotel my grandkids were sleeping and that meant i had to carry each of them, and lugguge up a flight of stairs in middle of night.
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for your comments. I sincerely apologize you had to carry your grandkids up the stairs. We try and place our guests with children on the ground floor due to situations such as this and noise. I hope you will visit us again.

10/10 Excellent

Mireya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close drive to Sedona
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for rating your stay a 5/5. We appreciate your business and hope you will visit us again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 22 Feb 2024
Thank you for rating your stay. We apologize for not meeting your expectations and hope you will give us another opportunity to serve you again.

8/10 Good

Vivian

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for rating your stay. We hope you will visit us again so we can aprovide a better experience.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FD Supervisor on 6 Feb 2024
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, comfy bed
Stayed 1 night in Jan 2024
Response from FD Supervisor on 28 Jan 2024
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

Daphne

Stayed 2 nights in Dec 2023
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

8/10 Good

Anupam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice place to stay with clean and spacious room. We had bonus breakfast. Reception was warm and welcoming. Check in process was breeze. Only caveat was that breakfast lounge was small and was really crowded in the morning. Area itself was secluded so felt like bit unsafe. But, overall excellent experience with our stay and will greatly recommend it for anyone looking to stay in that area.
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

10/10 Excellent

Franco

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and friendly staff.
Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

10/10 Excellent

Bhuvaneshwaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service! The breakfast was delicious!!
Stayed 1 night in Dec 2023
Response from FD Supervisor on 27 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Christopher, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 1 night in Dec 2023
Response from FD Supervisor on 23 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Allison

Stayed 2 nights in Dec 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Robert, Oro Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy intersection yet pretty quiet. Clean, breakfast is what you get now a days. Not bad for the rates.
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 16 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future