Located in Cotai, Sheraton Grand Macao is connected to a shopping center. Traveling with kids? Make time for Cotai Strip, or check out an event or a game at Cotai Arena. Spend some time exploring the area's activities, including golfing.
Located close to The Grand Canal Shoppes and Cotai Strip, Sheraton Grand Macao provides a free roundtrip airport shuttle, a poolside bar, and a terrace. Treat yourself to a body wrap, a detox wrap, or a Swedish massage at the onsite spa. Free in-room WiFi is available to all guests, along with a shopping mall on site and a garden.
Other perks at this hotel include:
2 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
Buffet breakfast (surcharge), self parking (surcharge), and express check-out
A porter/bellhop, an elevator, and wedding services
A vending machine, massage treatment rooms, and luggage storage
Guest reviews say good things about the helpful staff and location
Room features
All 4001 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
More amenities include:
Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
Bathrooms with deep-soaking baths and free toiletries
Separate sitting areas, premium channels and daily housekeeping
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Korean, Portuguese
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transport
Free return airport shuttle from 10 AM to 10:30 PM at scheduled times
Parking on site (MOP 300 per day)
Wheelchair-accessible parking and van parking available
Food and drink
Daily buffet breakfast available for a fee: MOP 198 for adults and MOP 108 for children
A poolside bar
A restaurant
Restaurants on site
The Conservatory
Things to do
2 outdoor pools
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Shopping centre
Steam room
Family friendly
2 outdoor pools
Children's pool
Free cot
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
13 meeting rooms
Business centre
Conference centre (267,827 square foot of space)
Outdoors
Garden
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace
Full-service spa
15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Spa open daily
Spa tub
Sports massages
Swedish massages
Thai massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in bathtub
Grab bar near toilet
Handrails in stairways
Height-adjustable showerhead
In-room accessibility
Lever door handles
Lift
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Stair-free path to entrance
Transfer shower
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs on site
More
2 buildings
41 floors
Ballroom
Banquet hall
Built in 2012
Designated smoking areas (fines apply)
Room amenities
Bedroom
Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels
Entertainment
42-inch LCD TV with premium cable channels
IPod dock
Pay films
Food and drink
24-hour room service
Free bottled water
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Soundproofed rooms
Policies
Check-in
Late check-in subject to availability
Check-out
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Renovations and closures
The property will be renovating from November 2 2023 to September 30 2024 (completion date subject to change). The following areas are affected:
Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Deposit: MOP 1000 per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately MOP 198 for adults and MOP 108 for children
Self parking fee: MOP 300.00 per day
Rollaway bed fee: MOP 400.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Hotel Sheraton Macao
Macao Sheraton
Sheraton Cotai Central
Sheraton Hotel Macao
Sheraton Hotel Macao Cotai Central
Sheraton Macao
Sheraton Macao Cotai Central
Sheraton Macao Cotai Central Hotel
Sheraton Macao Hotel
Sheraton Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central
Frequently asked questions
Is Sheraton Grand Macao pet-friendly?
No, only service animals are welcome at the property.
Sheraton Grand Macao Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The checking in process took so long because the hotel is very crowed and not a lot of staffs working at the check in counter. It took almost an hour for us to check in. Our room power was out on the second day. When I try to check out early the next day, I was waiting in line, and some one walk right up and cut in front of me. The front desk person saw it but still service that person, even after I complain I was inline. It was so frustrating. The staff did not care. I will never book this hotel again.