I'll write this as candidly as possible. My wife and I are in our early 50's, we booked Adult Scene swim-out and Star Class. This was our 5th all-inclusive stay.
We thought for the most part the staff was excellent, our "butlers" were Damien and Fernanda, Damien consistently knocked it out of the park with great service and very prompt. Fernanda could have pushed our requests harder with housekeeping and bell boys. The restaurant staff generally did a nice job. The pool staff at the Adult Scene pool were excellent.
The restaurants.... ugh. They were a mixed bag. Some meals were outstanding as was the service. We had two terrible meals, Braza specifically. Both the service and quality of the food were a mess. We had two experiences at Sunset Strip, one was excellent the other was a disaster. My steak arrived seared on the outside and raw on the inside, not even warm.So be prepared our experiences were either really good or we were walking out.
Our mini-bar was only serviced when we requested, this was part of the star-class service.
We were looking for a relaxing experience at the pool, all I can say is the DARTY starts @ 10am and goes to 6pm. It is not quiet nor is it relaxing, if that's what you're seeking. So be prepared.
With all this, we would recommend Star Class. The reservations the "butlers" make ensure you walk right in and sit down.
Would we go back? We may be more "excellence" people. We're planning another getaway this December with our Adult children.