Thank you for your preference and choosing Grand Palladium Costa Mujeres for your vacations! We appreciate your comments there are very important for us, we will continue working to give you the best experience. Thanks so much!

We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

Querido Huésped,Agradecemos esta calificación maravillosa.Nos llena de alegría que todo superó sus expectativas y que tuvo las experiencias más memorables. Será un placer volver a hospedarle en nuestro resort de Costa Mujeres.Atentamente,

Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved. Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

Thank you so much for taking the opportunity to tour each and every one of our facilities, your first hand information will help other travelers get an-idea of the beautiful experience they will have at Family Selection at Grand Palladium Costa Mujeres.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

Dear Ms. Bantugan, We want to thank you for choosing Family Selection at Grand Palladium Costa Mujeres Resort & Spa for your recent vacations and especially for sending us your comments through your helpful review. We’re pleased to know your stay with us was such a good experience, our team does its best to honor requests to the extent possible.We hope to have the pleasure to get a second stay so we can continue making great memories together! Best regards, Dana AlarcónE-concierge

Dear guest, We want to thank you for choosing Family Selection at Grand Palladium Costa Mujeres Resort & Spa for your recent vacations and especially for sending us your comments through your helpful review. We’re pleased to know your stay with us was such a good experience. We hope to have the pleasure to get a second stay so we can continue making great memories together! Thank you for your feedback.Best regards, Dana AlarcónE-concierge

Dear guest, We want to thank you for choosing Grand Palladium Costa Mujeres Resort & Spa for your recent vacations and especially for sending us your comments through your helpful review. We’re pleased to know your stay with us was such a good experience! We appreciate your observations, which are highly valued and have been transmitted first-hand to managers for the implementation of corrective measures where necessary. We hope to have the pleasure to get a second stay so we can continue making great memories together! Thank you for your feedback.Best regards, Dana AlarcónE-concierge

Dear guest, We want to thank you for choosing Family Selection at Grand Palladium Costa Mujeres Resort & Spa for your recent vacations. We are committed to providing the best vacation experience and we are convinced that listening to our guests is the best way to achieve the goal and convert them into fans of our chain. We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Best regards, Dana AlarcónE-concierge

Estimado huésped, Queremos agradecerle por haber elegido Family Selection en Grand Palladium Costa Mujeres Resort & Spa para sus recientes vacaciones y muy especialmente agradecerle por hacernos llegar sus comentarios a través de su útil reseña. Agradecemos esta calificación maravillosa, es genial saber que la pasó muy bien con nosotros y que disfrutó de nuestras encantadoras ofertas y servicios. ¡Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional!Saludos cordiales, Dana AlarcónE-concierge

Dear guest, On behalf of the entire team at Grand Palladium Costa Mujeres Resort & Spa, we thank you for your visit and for taking a moment to share your experience.I can assure you that this is not the usual service that we strive to provide to all of our guests. At the same time, I appreciate you pointing out the details in your comments, which will allow me to discuss these specific details with each department.Please know that all of your valuable feedback will be shared with our team as we strive to provide an experience that is second to none in the hospitality industry.We apologize for the service failures, we hope you can give us a second chance to serve you and show you that we can live up to your expectations.Cordially,Dana AlarcónEconcierge

Dear guest, We want to thank you for choosing Grand Palladium Costa Mujeres Resort & Spa for your recent vacations and especially for sending us your comments through your helpful review. We regret not having provided our services even more according to your requirements. Our team does it’s best to honor requests to the extent possible. We appreciate your observations, which are highly valued and have been transmitted first-hand to managers for the implementation of corrective measures where necessary. At Grand Palladium, we are committed to providing the best vacation experience and we are convinced that listening to our guests is the best way to achieve the goal and convert them into fans of our chain. We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Best regards,

Apreciable Alejandro, Gracias por permitirnos consentirle con la hospitalidad infinita en las instalaciones de nuestro bello Hotel. Agradecemos esta calificación maravillosa. Nos llena de alegría saber que hemos cumplido con sus expectativas, por favor no dude en contactarnos cuando sus viajes la traigan de vuelta a Costa Mujeres.

Dear Guest, Thank you for sharing your experience at Grand Palladium Costa Mujeres Resort & Spa and contributing to the constant improvement of our service. We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We work every day to turn customers into fans. We hope you will give us the opportunity to welcome you back at Grand Palladium Costa Mujeres Resort & Spa. Kindest Regards

Dear Guest, We would like to express our most sincere apologies for the disappointing experience you had at Costa Mujeres. We would like to receive your comments and follow up on them. Looking forward to listening from you. Cordially, Ariadna Camarena Hospitality Manager

Dear Guest, Thank you for selecting our Grand Palladium Costa Mujeres Resort & Spa to enjoy your holidays in Mexico. We were so pleased to see how thoroughly you enjoyed the benefits of our Family Selection and the warm attention of our staff. On behalf of the entire team, we thank you for the time taken to review us. We hope to have the opportunity to serve you once again in a near future. Best regards, Ariadna Camarena Hospitality Manager

Apreciable Huésped, Muchas gracias por dedicar un momento para valorar su experiencia. Ha sido un placer ser sus anfitriones en nuestro exclusivo TRS Coral Hotel. La dedicación de nuestro staff es la clave para la satisfacción de nuestros huéspedes y nos alegra saber que ha regresado a casa con u bello recuerdo de su estancia con nosotros. Estaremos a la espera de su próxima visita. Saludos, Ariadna Camarena Hospitality Manager

Dear Mrs. Mina, Thank you for selecting our Family Selection and for taking the time to share with us your comments on your recent visit to our resort. Your feedback is very valuable as it give us an inside view into our guests experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. We sincerely wish for the opportunity to host you in the future and revert this impression. Best regards Ariadna Camarena Hospitality Manager

Apreciable Huésped, El equipo de Family Selection le da las gracias por elegir nuestra propiedad para disfrutar un descanso en Grand Palladium Costa Mujeres Resort & Spa. La calificación perfecta que nos ha otorgado nos llena de orgullo y satisfacción de haber cumplido con sus expectativas. Nada nos alegrará más que volver a darle la bienvenida a esta su casa lejos de casa. Saludos cordiales, Ariadna Camarena Hospitality Manager

Dear Mrs. Raquel, Thank you for staying at Grand Palladium Costa Mujeres Resort & Spa. We regret to learn that your stay wasn't a pleasant one. Please accept our apology for the aproach of our Palladium Travel Club at your arrival, we can understand how after a long flight, this may change the mood of the stay. We are always looking for the ways to improve, and greatly appreciate your suggestions. If your travels return you to the Cancun area, we welcome the opportunity to restore your trust and credibility in us. Cordially, Ariadna Camarena Hospitality Manager

than you so much foryour feed back; waiting for you by the next vacation.

Dear Guest, Thank you for selecting our Family Selection to enjoy your holidays in Costa Mujeres. It was an honor to host you and pamper your family with our Indulgence Services, we look forward to welcome you back soon to enjoy another perfect stay with us. Kind regards, Ariadna Camarena Hospitality Manager

Dear guest, At Grand Palladium Costa Mujeres Resort & Spa we are thrilled to read your review and find out that your stay with us exceed your expectations. Thank you for the perfect score review, it is wonderful to hear we have earned ourselves a fan of the hotel and that all our services and amenities were on the levels of quality expected especially our customer service at the Family Selection section and transportation, for us it is a pleasure to ensure our guest’s total satisfaction. We thank you for your preference and we look forward to welcoming back in a near future. Kind regards, Ana Barajas Hospitality Manager Assistan

Dear Guest, Thank you for taking the time to share your recent experience at Grand Palladium Costa Mujeres Resort & Spa. It was a pleasure to host you in our Family Selection where luxury comes in all sizes. Moreover, we are delighted that your daughter had a marvelous time and was pampered with all the benefits of our “Family Bosses” deserve. As well, we are very pleased to read that our staff represented a very important part of your enjoyment and we will share your comment with Fernanda and Carla. The entire team look forward to welcoming you back next year and creating even more memorable experiences. Kind regards, Ariadna Camarena Hospitality Manager

Apreciable Sra. Margarita, Muchas gracias por compartir esta estupenda valoración de nuestro Grand Palladium Costa Mujeres Resort & Spa. Nada nos gustaría más que recibirle nuevamente y poder deslumbrarle con la belleza de nuestras instalaciones y los servicios VIP que ofrecemos en Family Selection. Reciba un cordial saludo, Heidi Jiménez Hospitality Manager Assistant

Dear Guest, It has been an honor to host you in our Family Selection during your holidays in Costa Mujeres. We are delighted to learn that our modern facilities, variety of restaurants and outstanding service exceeded your expectations giving way to a luxury family vacation. We thank you for taking the time to share your comments through this media. Looking forward to serving soon again. Best regards, Ariadna Camarena Hospitality Manager

Dear Guest, Thank you for taking the time to rate with 5 stars your recent experience at Grand Palladium Costa Mujeres Resort & Spa. We hope to welcome you once again on your next trip to Costa Mujeres. Best regards, Ariadna Camarena Hospitality Manager

Dear Guest, Thank you for taking the time to rate our Family Selection at Grand Palladium Costa Mujeres Resort & Spa. We are so pleased that you had a pleasant experience with us. We hope to welcome you back in a near future for another great time. Regards, Ariadna Camarena Hospitality Manager

Dear Guest, Thank you for rating your recent experience at Family Selection of Grand Palladium Costa Mujeres Resort & Spa. We regret to learn that on this occasion your experience was not as expected. We will transmit your opinion about the quality of the food to the corresponding department as we always seek to meet the expectations of our customers. We hope to welcome you again and have the opportunity to improve your experience. Best regards, Ariadna Camarena Hospitality Manager

Dear Mr. Joe, For the entire team working in Grand Palladium Costa Mujeres Resort & Spa it was a pleasure offering you an unforgettable vacation experience. Thank you for taking the time to let us know about your impressive experience, while you enjoyed our facilities and the attentive service that was offered by our staff, who showed you our genuine commitment to ensure you were having the best family holiday. Once again thank you for visiting our resort and we cannot wait to welcome you back for another fantastic and fulfilled vacation! Kind regards, Rosa Rivero Hospitality Manager

Dear guest: thank you so much for your 4 out of 5 rating - hopefully on your next visit we can accomplish a 5 out of 5 one! Thank you again for choosing us to spend your vacation time, and we hope to see you back soon. Warmest regards,

Dear Guest, Thank you for staying in Grand Palladium Costa Mujeres Resort & Spa during your holidays. We appreciate your comment about our delicious food and the beauty of our facilities, nevertheless, we are very sad to read that our bellboy staff did not show you the characteristic hospitality of our team. Please trust that this will be discussed with the corresponding Manager to ensure all are able to deliver the excellent attentions and attitude that our guests are expecting, thank you for your feedback! We look forward to welcome you again and exceed your expectations. Kind regards, Rosa Rivero Hospitality Manager

Dear guest, first of all let me offer you a sincere apology on all the situations that you encountered while staying with us. This is definitely not a constant with our service nor the impression that we want to cause on our guests. Again, we are sorry that we could not fulfill your expectations and hopefully you decide to come back in the future. Thank you so much for your feedback. Regards,

Dear guest: thank you so much for your 5 out of 5 rating! we hope you decide to come back soon. Warmest regards,

Estimado huésped, Queremos agradecerle por haber elegido Family Selection en Grand Palladium Costa Mujeres Resort & Spa para sus recientes vacaciones y muy especialmente agradecerle por hacernos llegar sus comentarios a través de su útil reseña. Agradecemos esta calificación maravillosa, es genial saber que la pasó muy bien con nosotros y que disfrutó de nuestras encantadoras ofertas y servicios. ¡Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional! Saludos cordiales, Dana AlarcónE-concierge

Estimado huésped, Queremos agradecerle por haber elegido Family Selection en Grand Palladium Costa Mujeres Resort & Spa para sus recientes vacaciones y muy especialmente agradecerle por hacernos llegar sus comentarios a través de su útil reseña. Es genial saber que la pasó muy bien con nosotros y que disfrutó de nuestras encantadoras ofertas y servicios.Apreciamos sus observaciones las cuales son altamente valoradas y han sido trasmitidas de primera mano a los directivos para la implementación de medidas correctivas donde sea necesario. En Grand Palladium estamos comprometidos en brindar la mejor experiencia vacacional y estamos convencidos que el escuchar a nuestros huéspedes es el mejor camino para lograr el objetivo y convertirlos en fans de nuestra cadena.Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional. Saludos cordiales, Dana AlarcónE-concierge

Estimado huésped, Lamentamos que la estancia no haya sido tan buena como usted esperaba. Apuntamos sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por su opinión. Esperamos nos pueda brindar una segunda oportunidad para cambiar su perspectiva. Saludos cordiales,

"Estimado huésped, En nombre de Grand Palladium Costa Mujeres Resort & Spa le agradecemos por seleccionarnos para disfrutar de sus vacaciones. Esperamos que nos dé una nueva oportunidad de servirle y pueda atestiguar la mejora continua en la que trabajamos diariamente. Cordialmente,"

"Apreciable Huésped, Muchas gracias por puntuar Grand Palladium Costa Mujeres Resort & Spa con la máxima calificación. Nos llena de alegría saber que hemos cumplido con sus expectativas. Compartiremos sus amables comentarios con nuestro staff, estarán felices de saber que lograron plasmar agradables comentarios durante su experiencia. Reciba un cordial saludo,"

Estimado Huésped, Gracias por alojarse en nuestro Grand Palladium Costa Mujeres Resort & Spa. Lamentamos mucho saber por este medio que no logramos exceder sus expectativas en cuestión de la comida. Nos encantaría conocer los aspectos en los usted considera que podemos mejorar, no dude en ponerse en contacto con nosotros y compartirnos su punto de vista, ya que con gusto aceptamos cualquier sugerencia de nuestros huéspedes. Esperamos que nos brinde la oportunidad de comunicarnos, para que usted disfrute de la experiencia que se merece y que sabemos podemos ofrecerle. Saludos cordiales, Javier Ruiz

Gracias por compartir sus comentarios, son de vital importancia para alentarnos a seguir trabajando para ustedes y brindarles el servicio al que usted y su apreciable familia están acostumbrados. Esperamos nos vuelva a elegir para sus próximas vacaciones convertirlos en fans. Saludos.

Estimada Sra. Ana, Muchas gracias por compartir sus comentarios con nosotros. Es un placer haberle hospedado en Family Selection at Grand Palladium Costa Mujeres Resort & Spa. Esperamos tener el privilegio de recibirlo de nuevo en un futuro cercano. Saludos cordiales,

Apreciable Huésped, Gracias por el tiempo dedicado para valorar su reciente estancia en nuestro resort. Nos entristece saber que no hemos logrado llenar sus expectativas en esta ocasión. Nos gustaría saber qué aspectos considera que podemos mejorar, así que no dude en ponerse en contacto con nosotros y compartir su punto de vista con nosotros, ya que aceptamos con gusto cualquier sugerencia. Reciba un cordial saludo, Ariadna Camarena Hospitality Manager

Apreciable Sra. Ana Carolina, En nombre del equipo de Family Selection le damos las gracias por su preferencia. Nos alegra saber que nuestros exclusivos servicios fueron de total agrado. Nada nos hace más felices que saber que nuestros huéspedes se han llevado un grato recuerdo a casa. Esperamos verla de nuevo pronto. Saludos cordiales, Ariadna Camarena Hospitality Manager

Apreciable Sr. Francisco, Para todos en Grand Palladium Costa Mujeres Resort & Spa ha sido un honor ser sus anfitriones durante sus vacaciones de verano. Apreciamos la confianza en nuestro Family Selection en donde nuestro principal objetivo es la diversión de los pequeños y el descanso total de los papás. Así mismo, apreciamos sus observaciones con relación a nuestras suites, mismas que han sido transmitidas a nuestra Gerencia de Mantenimiento para su inmediata revisión. Esperamos continuar estando dentro de sus preferencias al momento de planear sus próximas vacaciones familiares. Cordialmente, Ariadna Camarena Hospitality Manager

Apreciable Sra. Ale, Muchas gracias por su gran valoración a nuestro Grand Palladium Costa Mujeres Resort & Spa, en especial a nuestro Family Selection. Realmente apreciamos el tiempo que ha dedicado en calificarnos y estamos muy contentos de que usted nos eligiera como su destino de viaje. Esperamos tener el placer de recibirle en sus próximas vacaciones. Saludos, Ariadna Camarena Hospitality Manager

Thanks for sharing your experience, your comments are very important for us. regarding Suite accomodations you said that room was faulty, would you be so kind to give us more details of the inconcistences, and in the case of the TV we able to block the system of the movies by guest's request

Apreciable Huésped, A nombre de la familia Grand Palladium Costa Mujeres Resort & Spa le damos las gracias por haber elegido nuestro Family Selection para disfrutar de sus vacaciones en familia. Nos complace saber a través de su valoración, que su estancia cumplió con sus expectativas y sobre todo le agradecemos por recomendarnos. Hemos tomado nota de sus amables sugerencias acerca de los caminos dentro del resort, transmitiremos sus comentarios a nuestra Gerencia para su adecuado seguimiento. Todos en Family Selection esperamos volver a ser sus anfitriones muy pronto. Saludos, Ariadna Camarena Hospitality Manager

Estimado Huésped, Gracias por alojarse en nuestro Grand Palladium Costa Mujeres Resort & Spa. Lamentamos mucho saber por este medio que su estancia no cumplió con sus expectativas. Nos encantaría conocer los aspectos en los usted considera que podemos mejorar, no dude en ponerse en contacto con nosotros y compartirnos su punto de vista, ya que con gusto aceptamos cualquier sugerencia de nuestros huéspedes. Esperamos que nos brinde la oportunidad de recibirle de nuevo en el futuro, para que usted disfrute de la experiencia que se merece y que sabemos podemos ofrecerle . Saludos cordiales, Ariadna Camarena Hospitality Manager