This was our first stay at the Omni and unfortunately, we were not impressed. Our room would not cool so we notified the front desk. Maintenance came and simply opened up the unit and clicked something then said it was fine. It still felt too humid and uncomfortable so we checked out a day early. Upon notifying the front desk we were leaving they simple said, “I’m sorry to hear that.” There was no offer to move us or do anything to make the situation right. Additionally, there were lots of elevator issues during our stay and it constantly took 15-20 min to get an elevator to get down from our floor. We almost missed a dinner reservation and were forced to take the stairs in order to make our reservation. I should mentioned I am also 28 weeks pregnant so taking the stairs was not the easiest. I even called the front desk at one point and was put on hold for another 5 minutes with no help until we finally got an elevator the night we left the hotel. Again, the front desks response was a simple “I’m sorry.” The valet staff and cleaning staff throughout the property were incredibly apologetic to hear we were leaving and about any inconvenience we had experienced so we did appreciate that.