6/10 Okay
Angel
Travelled with family, Travelled with family and small children
9 May 2024
Disliked: Property conditions & facilities
My family of four recently stayed in a two double bedroom at SureStay Plus Hotel by Best Western Point Richmond, and our experience was okay.
On the positive side, the room was equipped with essential amenities including a microwave and mini fridge, which made our stay convenient. The shower pressure was satisfying, and the ample supply of towels was appreciated.
However, the cleanliness of the beds left much to be desired, with noticeable stains that were concerning. While we managed, it did detract from our overall comfort.
We encountered connectivity issues with the smart TV, as it was unable to connect to the WiFi network. The front desk staff explained that the hotel is undergoing renovations, and the new TVs have not been fully integrated into the WiFi system yet. Additionally, the closure of the pool due to renovations limited our access to amenities during our stay.
One highlight was the complimentary breakfast, where we enjoyed the option to make our own waffles. Unfortunately, the experience was marred by other guests who left the dining room in disarray, including leaving the waffle maker unattended. In the absence of a dining room attendant, I had to intervene to prevent a potential hazard.
In summary, our stay at SureStay Plus Hotel by Best Western Point Richmond was decent, but there is definite room for improvement. We hope that once the renovations are complete, the hotel will address these issues to provide a more enjoyable experience for guests.
Angel
Stayed 2 nights in Feb 2024