2/10 Terrible
erica
Travelled with family and small children, Travelled with partner
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay in a Hilton again. Horrible customer service horrible setup horrible parking drunk people parting in the hallways. Worse than the worse place. Don't ask anyone for help here even though it's there job and they get paid for customer service. But they don't actually want to have to do anything. As the employee is mowing down food and a slurpy behind the counter, we approach with questions. Boy was that a mistake. We had already checked in early and had got our key cards but hadn't been to the room. We politely asked for some assistance with the elevator. She proceeds to tell me I need to show her my ID. I said I already checked in and here are my key cards my ID is buried under all my things right now. I only need help with the elevator. It was 10 at night and I had 2 year old twins in my arms. She refused to help me and said she was going to call the police on me. I then just asked for a refund on my fully refundable room so we could leave and find a better suited place but she refused to even address us. Honestly folks if you don't want to deal with people don't work in hospitality. BTW it was a key card swipe elevator so your supposed to wave your key card-and then pray 15 other people don't cram in waving there's too or you might just spend 45 minutes going up and down on the fancy elevator-no stairs only emergency exits.
erica
Stayed 1 night in May 2024