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Reviews of SureStay Hotel by Best Western Columbus Downtown

2.5 out of 5
SureStay Hotel by Best Western Columbus Downtown
1024-1034 Veterans Parkway, Columbus, GA

Reviews

5.8
Rating 10 - Excellent. 72 out of 355 reviews" "
Rating 8 - Good. 68 out of 355 reviews" "
Rating 6 - Okay. 51 out of 355 reviews" "
Rating 4 - Poor. 63 out of 355 reviews" "
Rating 2 - Terrible. 101 out of 355 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
This place is quiet and easy check in/out
Stayed 2 nights in Apr 2024
Response from BK on 23 Apr 2024
Dear Luis, on behalf of our entire Team, thank you for using our hotel for your accommodation needs in Columbus, GA.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experience was great. It’s not a 5 star hotel but for what you pay it was a very decent hotel, it was clean, quiet, the beds were comfortable and seemed clean. It exceeded what I expected and I am very pleased with my stay. I will be returning.
Stayed 2 nights in Mar 2024
Response from BK on 26 Mar 2024
Dear Michelle, on behalf ouf our entire Team, thank you for using our hotel for your accommodation needs in Columbus, GA.

10/10 Excellent

Yohanna

Stayed 1 night in Mar 2024
Response from BK on 26 Mar 2024
Dear Yohanna, on behalf of our entire Team, thank you for using our hotel for your accommodation needs in Columbus, GAAAAA.

8/10 Good

Angela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Decent older hotel
Stayed 1 night in Mar 2024
Response from bk on 26 Mar 2024
Dear Angela, thank you for using our hotel for your accommodation needs in Columbus, GA.

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 3 enjoyed our stay! Nice clean room. Close to everything!
Stayed 1 night in Mar 2024

4/10 Poor

Mari

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Motel
Stayed 3 nights in Feb 2024
Response from BK on 26 Mar 2024
Dear Marie, on behalf of our entire Team, thank you for using uor hotel for your accommodation needs in Columbus, GA. I also do apologize for any inconvenience you may have experienced.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in with King
Stayed 1 night in Feb 2024
Response from BK on 20 Feb 2024
On behalf of our Team, thank you for using our hotel for your stay in Columbus, GA.

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from BK on 20 Feb 2024
On behalf of our entire Team, thank you for using our hotel for your accommodation needs in Columbus, GA.

4/10 Poor

Blake

Stayed 3 nights in Feb 2024
Response from BK on 20 Feb 2024
Dear Blake, on behalf of our Team, thank you for using our hotel for you accommodation needs in Columbus, GA.. I do apologize for any inconvenience you may have experienced durin your stay.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for the price, my fiance was graduating boot camp it was close to Fort Moore. The riverwalk was close enough if the weather had been better we could've walked there. The staff was nice and friendly, housekeeping kept us with clean towels and sheets everyday. They did have a small breakfast available, consisting of boiled eggs, pancakes, frozen sausage biscuits, cereal and yogurts. I'll be back in May. Thank you for the great service
Stayed 4 nights in Feb 2024
Response from Sherneila King on 7 Feb 2024
Thank you for staying with us at the Surestay Hotel By Best Western. We appreciate your busness and look forward to serving you again soon!

8/10 Good

Kathryn

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Proximity on our way to Florida.
Stayed 1 night in Jan 2024
Response from Sherneila King on 25 Jan 2024
Thank you for staying with us at Surestay Hotel By Best Western, we look forward to servicing you soon.

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for 5 days and they never came to clean my room, until checkout time
Stayed 4 nights in Jan 2024
Response from Sherneila King on 25 Jan 2024
Thank you for staying with us at the Surestay Hotel by Best Western. We are working tiredlessly working to improve our efforts and we hope to service you better on your next trip.

10/10 Excellent

Fort

Stayed 2 nights in Jan 2024
Response from Sherneila King on 25 Jan 2024
Thank you for staying with us at the Surestay Hotel By Best Western.

10/10 Excellent

Barbara

Stayed 5 nights in Jan 2024
Response from BK on 16 Jan 2024
Dear Barbara, on behalf of our Team, thank you for using our hotel for your accommodation needs in Columbus, GA.

8/10 Good

Khristopher

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from bk on 13 Jan 2024
Dear Khristopher, on behalf of our Team, thank you for using our hotel for your accommodation needs in Columbus, GA. I do apologize for any inconvenience you may have experienced during your stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Response from BK on 20 Feb 2024
Jason, on behalf of our Team, I do thank you for using our hotel for your accommodation needs in Columbus, GA.

4/10 Poor

kellye

Travelled with partner
Disliked: Amenities, property conditions & facilities
Only 2 thin towels for the 2 of us. We are tall and I have long hair. Very inconvenient. No toilet paper. We did not realize that until the middle of the night. The way our room was hidden from view felt very unsafe. And don’t know why they charge a $60 hold for incidentals when there’s no room service. What would that be for?
Stayed 1 night in Dec 2023
Response from BK on 13 Dec 2023
Dear Kellye, on behalf of our Team I do apologize for any inconvenience you may have experienced during your stay. We strive to provide a service to all our guest that is exceptional.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from BK on 13 Dec 2023
Dear Brandy, on behalf of our Team, thank you for using our hotel for your stay in Columbus, Georgia.

6/10 Okay

Yvonne

Liked: Amenities
It was nice
Stayed 1 night in Nov 2023
Response from BK on 13 Dec 2023
Dear Yvonne, on behalf of our Team, thank you for using our hotel for your stay in Columbus, GA.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and sufficient for our needs. Some minor repairs would help, but for the price it was a great value! Freezer was actually freezing! Bedding was clean but there was a slight oder. Perhaps a better detergent? Or cleaning the washing machine drums would fix that. May have been from the pillow inside the case, didn't check. I'm the only 1 who noticed it.
Stayed 1 night in Nov 2023
Response from BK on 13 Dec 2023
Dear Tabitha, on behalf of our Team, thank you for using our hotel in Columbus, GA. for your stay. I do apologize for any inconvenience you may have exoprienced. We strive to provide an exceptional experience for our guest.

8/10 Good

Irene

Travelled with family, Travelled with pets
Liked: Staff & service
Staff and service was good. Breakfast was decent. Room was clean. But, it’s an older hotel. Price was good . It’s a Pet friendly we brought our two dogs.. We stayed 2 nights. I would stay again.. Irene Boydston
Stayed 2 nights in Nov 2023
Response from BK on 13 Dec 2023
Dear Irene, on behalf of our staff, thank you for using our hotel for your stay in Columbus, GA.

10/10 Excellent

Kenyatta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from BK on 13 Dec 2023
Dear Kenyatta, on behalf of our Team, thanks you for usin our hotel for your stay in Columbus,GA.

2/10 Terrible

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
The new remodel.
Stayed 2 nights in Nov 2023
Response from BK on 13 Dec 2023
Dear Yvonne, on behalf of our Team, thank you for using uor hotel for yout stay, in Columbus, GA. I do apologize for any inconvenience you may have experienced during your stay.

6/10 Okay

Ulricke

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from bk on 13 Dec 2023
Dear Ulricke on behalf of our Team, thank you for using our hotel for your stay in Columbus, GA.

10/10 Excellent

Sofia

Stayed 1 night in Nov 2023
Response from BK on 13 Dec 2023
Dear Sofia, on hehalf of our Team, thank you for using our hotel for your stay in Columbus, GA. We strive to provide an exceptional experience to our guest.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BK on 13 Dec 2023
Dear Riley, on behalf of our Team, thank you for using our hotel for your stay in Columbus, GA. We strive to provide an exceptional experience for all our guest.

6/10 Okay

Verified traveller

Room
The room was smaller than expected and it didn’t have a towel and then the toilet was messed up
Stayed 2 nights in Oct 2023
Response from BK on 13 Dec 2023
On behalf of our Team, thank you for using our hotel for your stay in Columbus, GA. I do apologize for any inconvenience you may have experienced during your stay. We strive to provide an exceptional experience for all our guest.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
manager very friendly and helpful
Stayed 1 night in Oct 2023
Response from BK on 13 Dec 2023
Dear Donald on behalf of our Team, I do thank you for using our hotel for you stay in Columbus, GA. We strive to provide an exceptional experience for all our guest.

10/10 Excellent

Carson

Stayed 1 night in Oct 2023
Response from BK on 13 Dec 2023
Dear Carson, on behalf of our Team, I do thank you for using our hotel for your stay in Columbus, GA. We strive to provide an exceptional experience for our guest.

10/10 Excellent

Julio

Stayed 2 nights in Sep 2023
Response from bk on 14 Dec 2023
Dear julio, on behalf of our staff thank you for using our hotel for your accommodation needs in Columbus, Ga. We strive to provide an exceptional experience for our guest. Again, thank you for using our hotel and for staying with Best Western Hotels

10/10 Excellent

thomas

Stayed 1 night in Sep 2023
Response from bk on 14 Dec 2023
Dear thomas, on behalf of our staff thank you for using our hotel for your accommodation needs in Columbus, Ga. We strive to provide an exceptional experience for our guest. Again, thank you for using our hotel and for staying with Best Western Hotels

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from BK on 19 Sept 2023
Thank you for using our hotel for your accommodation needs in Columbus, GA. On behalf of our staff, I do apologize for any inconvenience you may exoerienced during your stay. We do strive to provide an exceptional experience for aou guest. Again, thank you for staying with Best Western hotels.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Sep 2023
Response from BK on 19 Sept 2023
On behalf of our staff, I do thank you for using our hotel for your accommodation needs in Columbus, GA. We strive to provide an exceptionl experience to our guest. Again thank you for staying with Best Western hotels.

8/10 Good

deene

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2023
Response from BK on 27 Aug 2023
On behalf of our staff, thank you for using our hotel for your stay in Columbus, GA. We strive to provide an exceptional experience for our guest.

2/10 Terrible

Tracey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from BK on 8 Aug 2023
On behalf of team, I thank you for using our hotel for your stay in Columbus, GA and do apologize for any inconvenience you may have experienced during your stay.

8/10 Good

Wayne

Stayed 3 nights in Jul 2023
Response from SureStay Hotel on 20 Aug 2023
Thank you for staying with us at SureStay Hotel by Best Western and we look forward to sevring you again soon.

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice and professional. The room was very clean and neat. Bed was very comfortable. Overall was great!!. I will definitely stay there again if I'm in the area.
Stayed 1 night in Jul 2023
Response from bk on 5 Aug 2023
On behalf of our team, I want to thank you for using our hotel for your stay in Columbus, Georgia. We do look forward to being of service to you in the future.

2/10 Terrible

Caroline

Disliked: Cleanliness, property conditions & facilities
The area was horrible and when asked if I could see the room before I pay, his response was “I’m sorry I cannot because you know there are prostitutes and such.” It was a very dirty and not maintained hotel.
Stayed 6 nights in Jul 2023
Response from BK on 5 Aug 2023
On behalf of our team, I do apologize for any inconvenience you may have experienced during your stay. Our endeavor is to exceed the our guest expectation.

2/10 Terrible

Monika

Dirty room. Cockroach on the floor and used sheets. Disgusting.
Stayed 3 nights in Jul 2023
Response from BK on 5 Aug 2023
On behalf of our team, I do apologize for any inconvenience you may have experienced during your stay. We endeavor to exceed the expectation of our guest.

10/10 Excellent

Stacey

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from BK on 5 Aug 2023
On behalf of our team, thank you for using our hotel for your stay in Columbus, GA. We hope you will use our hotel again for your future stay.

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Room didn’t have a microwave
Stayed 4 nights in Jul 2023
Response from BK on 5 Aug 2023
On behalf of our team, I thank you for using our hotel in Columbus, GA for your stay.

6/10 Okay

Sherlee

Travelled with family
The room was very small
Stayed 2 nights in Jun 2023
Response from BK on 5 Aug 2023
On behalf of our team, thank you for using our hotel for your stay in Columbus, GA and I do apologize for any inconvenience you may have experienced during your stay.

6/10 Okay

Wayne

Stayed 2 nights in Jun 2023
Response from BK on 5 Aug 2023
On behalf of our team, I do apologize for any inconvenience you may have experienced during your stay. I do thank you for using our hotel for your stay.

4/10 Poor

Anthony

Stayed 5 nights in Jun 2023
Response from BK on 5 Aug 2023
On behalf of our team, I do thank you for using our hotel for your stay in Columbus, GA. I do apologize for any inconvenience you may have experienced during your stay.

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean and cozy.
The place was clean, quiet and cozy. It was an older building (1980’s maybe) but was freshly tiled and painted. Everything worked. No bugs. AC was typical with fan running constantly until I set it to Auto, then it cycled between noticeable and off. The staff were friendly and knowledgeable. The one thing wrong was the first night the hot water didn’t work. They had a plumbing emergency in another room, and got it repaired by the morning. It was near food and local sites I wanted to visit, in the heart of downtown. The pancakes were tiny but tasty. The rest of continental breakfast was minimal with apples, bananas and oranges.
Stayed 2 nights in Jun 2023
Response from BK on 16 Jun 2023
On behalf of our staff, thank you for using our hotel your accomodation needs in Columbus , Georgia, and also for using our online survey. We will use your comments to provide an exceptional stay for our guest.

8/10 Good

Shezil

Liked: Cleanliness
Disliked: Staff & service
No hot water No wakeup call.
Stayed 1 night in Jun 2023
Response from BK on 23 Jun 2023
Dear Shezil, thank you for using our hotel for your accommodation needs in Columbus, Ga. On behalf of our staff, I do apologize for any inconvenience you may have experienced during your stay. We strive to provide an exceptional experience for our guest. Again, I do apologize and thank you for staying with Best Western Hotels.

8/10 Good

Titilayo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from CK on 23 Jun 2023
Dear Titilayo, on behalf of our staff thank you for using our hotel for your accommodation needs in Columbus, Ga. We strive to provide an exceptional experience for our guest. Again, thank you for using our hotel and for staying with Best Western Hotels

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Management was plesent and welcoming. They was attentive in considering any needs we may have had.
Stayed 3 nights in May 2023
Response from BK on 16 Jun 2023
Dear curtis, on behalf of our team thank you for using our hotel fo your accomodation needs in Columbus, Georgis. We look forward to being of service to you again the next time you are here.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Riverwalk area and nice restaurants, had a decent breakfast.
Stayed 1 night in Jun 2023
Response from BK on 16 Jun 2023
Dear Andrea, on behalf of our entire team, thank you for using our hotel for your accomodation needs in Columbus, Georgia. We do look forward to being of service toy you again next time you are in Columbus, Georgia.

4/10 Poor

Johnnie

Liked: Cleanliness, property conditions & facilities, room comfort
$60 surprise
At check in I was hit with a $60 deposit that was nowhere to be seen on the website people don't need those type of surprises after they done made a reservations come in to check in and hit with 60 extra dollars what was I supposed to do. And then I'm told it would take three to four days before I get the $60 back. The hotel room was clean.
Stayed 1 night in Jun 2023
Response from BK on 16 Jun 2023
Dear Johnnie, on behalf of our team, I do apologize for any inconvenience you may have experience during your stay at our hotel. We will use your survey to provide an exceptional experience for our future guest.