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Reviews of Motel 6 Columbus, OH

2 out of 5
Motel 6 Columbus, OH
5930 Scarborough Boulevard, Columbus, OH

Reviews

5.6
Rating 10 - Excellent. 30 out of 218 reviews" "
Rating 8 - Good. 37 out of 218 reviews" "
Rating 6 - Okay. 56 out of 218 reviews" "
Rating 4 - Poor. 33 out of 218 reviews" "
Rating 2 - Terrible. 62 out of 218 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room didn’t have a working heater we slept ina 59degree room with no blanket just a sheet and a bedspread
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Donna,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Aja

Travelled with family
Disliked: Amenities, property conditions & facilities
Motel was dirty, we got moved rooms 3 times at check in because the rooms weren't clean. By the 3rd room, we were tired and ready to turn in so i used our body wash and a hand towel to clean counters and tables that were covered in dog hair and the toilet that had stains all over (poop stains) It was definitely a place to just rest/change near where our event was.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 20 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Ashley,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Hilary

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Roach motel. Dead and live roaches in the room. Sheets were filthy and had what can only be described as pubic hair all over them. Lobby was closed when I went to ask for a new room and the employee was sleeping. My mother in law, my self and my 2 kids slept fully clothed on top on the blankets. Had we not been driving all day and had the weather not been terrible, we would have left and went somewhere else.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Hilary,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Justin

Stayed 1 night in Jan 2024

8/10 Good

Fatimata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brandie

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stuck 5 days due to weather. Staff was friendly, allowed our puppy and cat. Almost last day sheets slipped and when fixing noticed a gross stain on mattress cover that had not been washed. Floor was fairly dirty at check in as well. However they allowed a very late (3pm) checkout so we weren’t sitting out in the cold waiting to check in for our 6:30pm flight without an extra charge. Very thankful even if it was a little dirty.
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Brandie,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Ezequiel

Stayed 1 night in Jan 2024

2/10 Terrible

sudhir

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The property has bed bugs and the rooms are very dirty. Linens and windows have all fallen apart. This shouldn't be allowed to exist.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Leon,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Brian

Disliked: Staff & service
Reception, the personality of a cold fish.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Brian, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

barbara

Disliked: Cleanliness, property conditions & facilities
This was an unsafe place. The sheets were stained and i was not sure my tires would be on my car when got up. The staff was nice but i can't imagine how anyone could feel safe working there.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Barbara, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Ashley

Travelled with partner
Liked: Staff & service
It was ok
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Ashley,Thank you for the perfect rating!!Lilith#Team6

6/10 Okay

Ashante

Disliked: Amenities, property conditions & facilities
This place needs a serious update it's very run down
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Ashante,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Maria

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A place you can rest your head....nothing more
While I did not feel my safety was at risk, this propery is pretty shabby/run down. (Many people live there long term.) I was traveling through with a dog and all I needed is a place to rest my head, this place was fine. Everything was cleanly enough to sleep but is very run down and needs a complete revamp/mass cleaning. The front desk did call me and ask if I needed anything and if everything was "ok", which I thought was a nice touch for a super low-budget hotel. Close to lots of amenities and the freeway, but take a pair of flip flops.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
The room is decent for the price.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 17 Aug 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Yanda

Stayed 1 night in Jul 2023

10/10 Excellent

DaVon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great thanks
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 8 Aug 2023
Hi DaVon,Thank you for the excellent rating!Lilith#Team6

2/10 Terrible

Brant

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Bed bugs. I couldn’t sleep on the bed. I slept on the floor
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 Jul 2023
Hi Traveler, We would like to discuss your experience with you further and ask that you reach out to our Customer Care Team by using the Contact Us feature on our website. Kaur J. #team6

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Stayed 5 nights in Jul 2023

6/10 Okay

Sherrie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Was better than sleeping on the ground
Stayed 4 nights in Jul 2023

6/10 Okay

Sean

Not bad for the money, rooms were spacious, staff took much longer to initiate and complete check in then seemed necessary but overall everything was OK. did not like the fact that I had to give a $125 cash deposit upfront but I did get it back at check out the next morning.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Sean,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Daisha

Stayed 3 nights in Jul 2023

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Billy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was not changed. Hair, brown marks on bedding. Not enough towels,no room service. Could not check in till 3 not 5 minutes before.
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 15 Jun 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad stay
At check-in I, I had to pay a deposit which I get, but because I had to pay it in cash. I ended up paying almost $100 extra. I got most of that back at check out. We tried all weekend to connect to the Wi-Fi it would never let us we were in a dead zone and couldn’t even get cell service. There was potholes in the entrance. The refrigerator is dirty on the inside. The only option for a shower was either freezing, cold or slightly iced cold. The pillows were thin and uncomfortable.
Stayed 4 nights in May 2023
Response from Brand Experience Team on 6 Jun 2023
Hi Traveler,Thanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Dwight

Stayed 2 nights in May 2023

2/10 Terrible

olivia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t hear the woman behind the desk. Very rude. Was told we couldn’t stay there because we looked too young despite showing our IDs. Horrible. Had to find a new hotel at 1 am.
Stayed 1 night in May 2023
Response from Brand Experience Team on 16 May 2023
Hi Olivia,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

alexis

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was dirty but had no problem switching it!
Stayed 1 night in Mar 2023
Response from Nancy Y. on 12 Apr 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Jennifer, Collinsville

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were very friendly but the door had a huge gap because it would not seal properly. With temperatures at freezing we had to use coats to plug the wholes.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 17 Mar 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

6/10 Okay

Teresa

Stayed 1 night in Feb 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms but dog poop everywhere on the outside
Stayed 1 night in Feb 2023

10/10 Excellent

Denise

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was nice, rooms are big and spacious
Stayed 1 night in Feb 2023

2/10 Terrible

Joi

Disliked: Cleanliness, property conditions & facilities, room comfort
Sucks
The worst experience I've had in a hotel in a long time nasty room I mean nasty poop still in the toilet bugs everywhere trash everywhere found drug baggies everything
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 15 Feb 2023
Dear Joi,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Dan J.#Team6

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The 3rd shift worker, assisgned someone to my room while I was still occupying it and walked in my room with a key at midnight I was not happy!!
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 15 Feb 2023
Dear Justin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Dan J.#Team6

10/10 Excellent

sri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jan 2023
Response from Nancy Y. on 24 Jan 2023
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Nancy Y. on 24 Jan 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Brittany

Disliked: Cleanliness, property conditions & facilities
The whole time was “decent” the sheets seemed clean but that was about it. The floor was tracked up
Stayed 1 night in Dec 2022
Response from Nancy Y. on 24 Jan 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a safe place and really clean
Stayed 1 night in Dec 2022
Response from Nancy Y. on 24 Jan 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Sim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
Stayed 1 night in Dec 2022
Response from Nancy Y. on 24 Jan 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to where I was going.
Response from Nancy Y. on 8 Dec 2022
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Terrible

Hale

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had to stand for over 45min to check in because the lady kept saying she doesn’t see my reservation or my payment. I had to contact expedia myself which was also inconvenient because there is no phone number provided for a faster customer service. Overall i wouldn’t recommend the whole experience it was too much of a hustle
Response from Nancy Y. on 8 Dec 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness
The bed had hair in sheets, The bathtub had hair in it and the floor was dirty. The inside of the refrigerator need cleaned. Not happy at all.
Stayed 1 night in Oct 2022
Response from Nancy Y. on 8 Dec 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Minette

Stayed 1 night in Oct 2022
Response from Brand Experience Team on 13 Oct 2022
Hi Minette,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Amy

Travelled with family
Disliked: Property conditions & facilities, room comfort
No Women or children, please.
This motel was in a very sketchy area. There is a court posting in the locked lobby/check in area that states that no rooms can be rented by the hour. There was an armed security guards needed in the parking lot. A lot of foot traffic and gatherings in the parking lot late at night. Parking lot not well lit. Even with assistance from maintenance, our key card never really worked well so we were uncomfortable leaving the room. Room was clean. Not enough towels. No shampoo or conditioner -- only two bars of soap. Refrigerator did not work. Property is dated. Would not stay here again with children or as a single woman.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 2 Oct 2022
Hi Amy, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6