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Reviews of Holiday Inn Express Columbus - Ohio Expo Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Columbus - Ohio Expo Center, an IHG Hotel
701 E Hudson St, Columbus, OH

Reviews

7.8

Good

Rating 10 - Excellent. 258 out of 761 reviews" "
Rating 8 - Good. 278 out of 761 reviews" "
Rating 6 - Okay. 114 out of 761 reviews" "
Rating 4 - Poor. 57 out of 761 reviews" "
Rating 2 - Terrible. 54 out of 761 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Miguel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel did not have the courtesy to let me in when I got in which it was around 2 PM. They make me wait till the last minute which was 4 PM. Also there is a lot of construction going Around the property, there’s a lot of potholes in the parking area. I will not stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Barbara

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Noisy. They had cheerleading squad on 2nd floor above us. They were practicing with loud pounding before the sun came up. Ridiculous. Hardly got any sleep. Also the breakfast buffet was out of supplies. They had no yogurt or friut like they normally have. Out of bacon too.
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Area around facility with lots of construction making it hard to get around. Area to detour a tad rough. Facility was great
Stayed 2 nights in May 2024

2/10 Terrible

kathleen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deanne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lights didn’t work in room. Neighborhood not great. Beds are very soft and lumpy.? Staff was very friendly and breakfast was good.
Stayed 2 nights in Apr 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kiersten

Travelled with group
Liked: Staff & service, room comfort
It was cool, the elevator was broken so I had to tote my luggage upstairs. The breakfast was fire the biscuits and gravy was so good. Staff was cordial. Walls are thin and I could hear the giant upstairs above me at 3am.
Stayed 2 nights in Feb 2024

4/10 Poor

Camille

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

CEO

Stayed 1 night in Feb 2024

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Ashley

Travelled with family
Disliked: Staff & service
Staff at check in was ok. After we checked in they allowed someone else to charge food to our room. No one was there to get a receipt at check out and got yelled at by staff when I called to question the charge.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
The hotel itself was nice but the area around it seemed unsafe
Stayed 1 night in Feb 2024

6/10 Okay

Tamara

Stayed 5 nights in Jan 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Rooms were dirty (candy canes smashed into carpet of one room and stained, footprint on sheets in another room), loud/screaming kids running the halls all night, breakfast was gross (pancake machine takes forever and only spits out 2 mini pancakes at a time, cream cheese for bagels had sat out too long, definitely not the “buffet” they advertise). Beds were comfy, they offer Dove bath/hair stuff, staff friendly…..those are the only positives.
Stayed 1 night in Jan 2024

8/10 Good

Heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people on all 3 shifts were great. Especially the over night gentleman
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Liked: Staff & service, property conditions & facilities
Not sure what they were thinking
I arrived at my room to find the door propped open, the bed only half-made up, the radio on, and house keeping nowhere to be seen. I finished working on the room and never saw another staff member. The floor towel was wet from being used by the prior person. The bedside clock radio was backlit by a blue LED, the color light which keeps people awake. At least the front desk woman was friendly.
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Stayed 1 night in Dec 2023

2/10 Terrible

Dalinda

Stayed 3 nights in Oct 2023

10/10 Excellent

jalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from interstate. Comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 1 night in Nov 2023

8/10 Good

Armenda, Kettering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Terrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Hotel in a remote neighborhood.
The hotel was nice and I appreciated my interactions with the staff. I didn't care for the location. The only restaurant nearby was Wendy's which is only open for drive-through orders after 8pm. I was quite hungry when I arrived but had no car so I didn't want to walk through the drive through line so my only option was to buy peanuts at Dollar General.
Stayed 3 nights in Nov 2023

2/10 Terrible

Justin

Travelled with family
Disliked: Staff & service, amenities
Booked a room on Expedia and received a confirmation like we have done many times… When we arrived to the hotel, the front desk claimed there was no rooms available despite our confirmation number and the fact they had already accepted our payment. We were forced to drive 10 minutes down the road (much better area) and book another hotel. Expedia ultimately helped get our money back. But I would not recommend this hotel to anyone due to the dishonesty at the front desk and the rough area surrounding the hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Cherrie

Stayed 1 night in Nov 2023

6/10 Okay

Jose

Travelled with family
Disliked: Staff & service
There were four of us in the room, but they only had two towels. When we requested for 2 more, the concierge asked us to come down to get it. Because they were short on staff. Coming down with a really slow elevator from upstairs is really such an inconvenience.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It's nice the beds are Comfortable the Breakfast was good the people nice
Stayed 1 night in Sep 2023

6/10 Okay

Diana

Travelled with family
Liked: Amenities, property conditions & facilities
I went to have breakfast @ 9:30 on Monday, and the food was finished. I was informed that breakfast ends at 10am. The toilet in bathroom Room 305, was not cleaned when we checked in and that was unacceptable. Front desk staff were very polite and helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Christopher

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Haylie

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was an OASIS amid road construction outside and a building renovation, located next door to the school district offices. At first, it seemed to be an unsafe area, but it was FABULOUS! Don't be scared away by the outside! Our room was fresh, bright, clean, and had everything our family needed! Holiday Inn Express serves the BEST breakfast, and this location went above expectations - filling breakfast items and wiping tables and counters constantly! Eating area is away from the serving area, which made for a more peaceful breakfast. The staff at the front desk were welcoming and friendly, not just there for a job, but EXCELLING! Our room was quiet and looked out into the trees - GORGEOUS! As our VAC moved us on, we wished we had spent more nights at this location - BEST sleep we had over our 2 weeks of travel! We HIGHLY RECOMMEND this location! Try it and you will be back, I promise! Keep the amazing staff you have! Do whatever it takes! They are a gift, and will continue to make this an EXCEPTIONAL experience for everyone who stays here!
Stayed 1 night in Jun 2023

10/10 Excellent

Olivia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful,courteous and very friendly! The hotel was very clean,smelled wonderful! Would recommend and stay again!😃
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Liked: Amenities, property conditions & facilities
all good besides the check in. little kids chewing on latex gloves and putting on the floor and then back in their mouths. eating fettuccine with their hands and then running around touching stuff in the lobby
Stayed 1 night in Aug 2023

2/10 Terrible

Stacy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Woke up with bed bug bored
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The elevator was not working on both days of our stay
Stayed 2 nights in Aug 2023

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
Place was filthy. It was in a very bad neighborhood in the employees had no clue what they were doing.

2/10 Terrible

Lena

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never got to check in, they didnt get tje room ready. Showed back up later in the night with no one attending the front desk.
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Disliked: Staff & service
Our room was not ready at check in and it took almost an hour to get in a room. Very inconvenient and unnecessary. I paid extra thinking HIwould be a better option for overnight accommodation and I’ve been disappointed.
Stayed 1 night in Aug 2023

2/10 Terrible

Jill

Travelled with family
Disliked: Amenities
Worst hotel I have ever stayed in! None of the ice machines worked, the elevator was broken, the safe in my room did not work and when I called for help the staff didn’t know how to fix it either. The handle to the faucet in the shower literally fell off when you turned it and I’m pretty sure our room had bed bugs! It was horrible!
Stayed 1 night in Aug 2023

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was early for check in at 1:30 pm. I was told to check in after 2:30 pm. I came back at 2:30 and there were 8 people in line and only 1 staff member checking everyone in (I don't blame her - she was doing her best). When I finally reached the desk there were now 10 people behind me. I was told my room was not ready and I was asked to step to the side. The next 10 people all checked in and received their room keys and I was forgotten about. I was finally checked in 45 minutes later at 3:15. The area around the Holiday Inn is under construction and dusty and noisy. The breakfast was good.
Stayed 1 night in Aug 2023

4/10 Poor

Babe

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tolet didn’t flush had to go to the lobby 3 different times to report it phone didn’t work in room elevator didn’t work
Stayed 1 night in Aug 2023
Response from Chris on 9 Aug 2023
We are terribly sorry for the poor stay. Unfortunately it is very difficult to get services done on the elevator in this area. We do apologize as well for the inconvenience of the toilet not flushing. Thank you for informing us of these things that aren't working.(We actively are working to repair anything reported to us.) We hope you stay with us in the future.

2/10 Terrible

Vivian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was never able to check in…rooms had not yet been cleaned at check in time . Housekeeping was understaffed. Plenty of other customers had to wait for their rooms also. Had to drive home that night after concert.
Stayed 1 night in Aug 2023
Response from Chris on 7 Aug 2023
I am VERY sorry this happened to you. If possible, please reach out to me or the hotel and let them know of this event and the date that it happened. As to better coach them.