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Reviews of Courtyard by Marriott Columbus Dublin

3 out of 5
Courtyard by Marriott Columbus Dublin
5175 Post Road, Dublin, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 738 reviews" "
Rating 8 - Good. 209 out of 738 reviews" "
Rating 6 - Okay. 76 out of 738 reviews" "
Rating 4 - Poor. 26 out of 738 reviews" "
Rating 2 - Terrible. 9 out of 738 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms with outdoor access, Outdoor terrace, Pleasant Courtyard with Fire pit
Stayed 5 nights in May 2024

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One elevator only at opposite end of lobby. Rooms ok. Grounds fine. Signs as obscure as the elevator entrance.
Stayed 1 night in May 2024
Response from Mike on 24 May 2024
Thank you for the review!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff EXtremely nice. A fun place but also very quiet after 9pm
Stayed 1 night in May 2024
Response from Mike on 13 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to Dublin.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Jeanine

Liked: Staff & service
Disliked: Property conditions & facilities
The quality of the mattresses, bed linen and bath linen were awful. My bed had an obvious dip in it. I tried avoiding the dip. But the remainder of the mattress was so poor, I had a terrible night's rest. I requested to switch rooms for the second night. That mattress was awful, as well. The quality of the towels and washcloths were awful. It felt as though they were purchased from a lower quality hotel. I do not recall Courtyard Marriott's being so low quality. I definitely would not stay here again.
Stayed 2 nights in May 2024
Response from Mike on 10 May 2024
Thank you for the information on your mattress and will forward this to our capital team to ensure mattresses are purchased in the near future!

10/10 Excellent

Julee

Stayed 1 night in Apr 2024
Response from Mike on 24 May 2024
Thank you for the review!

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Edwin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

SEAN

Stayed 1 night in Apr 2024
Response from Mike on 17 May 2024
Thank you for the review of our hotel!

10/10 Excellent

Nurzod

Stayed 1 night in Mar 2024
Response from Mike on 19 Apr 2024
Thank you for the review! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Mike on 25 Mar 2024
Thank you for the great review and we hope to see you again!

8/10 Good

Gary, Washougal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet for being next to.a highway. Nice rooms and a 5 min drive to Dublin Bridgepark
Stayed 1 night in Mar 2024
Response from Mike on 21 Mar 2024
Thank you for the great review of our hotel! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Aaron

Stayed 2 nights in Mar 2024
Response from Mike on 7 Apr 2024
Thank you for the review!

10/10 Excellent

Zina

Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 4 nights in Jan 2024
Response from Mike on 5 Mar 2024
Thank you for the great review of our hotel and we hope to see you again!

4/10 Poor

wen rong, Alpharetta

Disliked: Cleanliness, staff & service, property conditions & facilities
there are ants running on the table. The furniture in the room isn't clean.
Stayed 2 nights in Feb 2024
Response from Mike on 5 Mar 2024
I am sorry to hear about ants on your table and appreciate you letting us know!

10/10 Excellent

Yume32

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service here is superb. Everyone is so nice and its very comfortable. The place is very quiet so it's great if you need to relax and for quiet time. They have a little diner/bar if you do not want to go out. Their pool is actually open and the fitness center is 24 hours. This location is great if you want to get away from the hustle and hustle of OSU.
Stayed 1 night in Feb 2024
Response from Mike on 1 Mar 2024
Thank you for the amazing review! We are so happy you enjoyed your stay with us and we look forward to when you come back again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on 26 Feb 2024
Thank you for staying with us at the Courtyard Dublin! We hope to see you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service
I didn’t have control of the temperature in the room
Stayed 1 night in Feb 2024
Response from Mike on 22 Feb 2024
Hello, Sorry for the inconvenience with the temperature controls. Please inform us at the front next and we will assist you with the controls! We hope you visit us again next time you are in Dublin!

10/10 Excellent

Lovejit

Stayed 1 night in Feb 2024
Response from Mike on 21 Mar 2024
Thank you for the great review of our hotel! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Nicholas j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property, clean and quite. I wish the pool was a little warmer though! Would stay again if we are in the area. The staff was extremely pleasurable as well.
Stayed 1 night in Feb 2024
Response from Mike on 19 Feb 2024
Thank you for the great review of our hotel! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price. Big rooms modern but cozy furniture and beds, nice bistro. Wonderful.
Stayed 1 night in Feb 2024
Response from Mike on 15 Feb 2024
Thank you for the great review and we hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option in Dublin
Very comfortable stay. Beds were great. Room was quiet! Didn’t use pool but looked nice. Added breakfast with our stay and we felt it was worth it.
Stayed 2 nights in Feb 2024
Response from Mike on 12 Feb 2024
Thank you for the great review! We hope to see you again next time you are visiting Dublin!

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Mike on 12 Feb 2024
Thank you for the review of our hotel! We hope to see you again next time you are visiting Dublin!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert R on 7 Feb 2024
Thank you for taking the time to complete this survey. We truly appreciate your helpful feedback as we are always looking to improve our service and amenities. I am happy to see that you enjoyed your stay with us. Was there anything specifically we could have done or improved upon to earn a perfect score from you? We appreciate you sharing your feedback and for being our guest. We hope to see you again soon!

8/10 Good

Sarah

Travelled with partner
Liked: Property conditions & facilities
Desk clerk at check in was very friendly and helpful as was the woman at the bistro
Stayed 1 night in Jan 2024
Response from Mike on 29 Jan 2024
Thank you for the great review! We hope to see you again!

10/10 Excellent

vickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very clean room, love the atmosphere
Stayed 1 night in Jan 2024
Response from Mike on 26 Jan 2024
Thank you for the Great review and we hope to see you next time you are visiting Dublin!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike on 24 Jan 2024
Thank you for the great review! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Jo-Ann, Baldwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 22 Jan 2024
Thank you for the great review and we hope to see you again!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Mike on 22 Jan 2024
Thank you for the review of our hotel. We hope to see you next time you are visiting Dublin!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted promptly at front desk. Room was very clean and hotel is very quiet. Easy in and easy out.
Stayed 1 night in Jan 2024
Response from MIke on 18 Jan 2024
Thank you for the review of our hotel during your visit to Dublin! We hope to see you again!

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at a Marriott Courtyard. This address was just renovated a few months ago and it showed. The bathrooms seemed new; the floors were nicely tiled and all fixtures were new and modern. Our room was very nice and clean. One complaint, and it is significant, was the low toilet. Most (ADA compliant) modern toilets have chair height of 17 to 19 inches (measured to the top of the toilet seat) which facilitate ease of sitting and standing up. This is especially important for older people. Standard toilet heights are 14 to 15 inches high but these toilets were so low we could hardly stand up. If it were a year ago when my wife had her hips replaced, she would not have been able to use this. Coffee in the room was flavorless. Overall, we liked the facility and staff and we would surely return.
Stayed 1 night in Jan 2024
Response from Mike on 18 Jan 2024
Thank you for the review of our hotel during you visit to Dublin. We hope to see you again!

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtyard is well situated close to lots of shopping, restaurant and a whole food market to pick up dinner. The Inn is in a quiet and peaceful area by the HWY. The hotel as a whole was very clean and welcoming. The staff attentive and pleasant The lobby has great guest space to watch TVs and have a drink, I would not recommend the Bistro's limited menu availability, many fresh items where not available and even our burgers were both cold extra large bun topped with 'a' baby leaf of lettuce, 1 slice of tomato with a small beef patty. The side salad is lettuce greens and dressing, not a salad. Our king room on the ground floor had a small fridge, microwave, sofa, large TV with patio doors onto the courtyard. It was comfortable and we heard no noise from other rooms. . The Bed in room 110 was past its prime with distinctive indent in the matress and should have been retired a while back. I would ask if/when the mattress where last replaced before I booked again. Bathroom shower was updated to a shower with glass doors, no bath.
Response from Mike on 12 Feb 2024
Thank you for the review of your stay while visiting the Courtyard. We will pass this information along to our team, especially our Bistro attendants to ensure future stays don't have the same experience!

10/10 Excellent

Dipankar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on 2 Jan 2024
Thank you!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay great staff comfortable beds bonus to have a Starbucks in the lobby
Stayed 1 night in Dec 2023
Response from Mike on 28 Dec 2023
Thank you for the great review! We hope to see you again!

2/10 Terrible

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing is provided …. Charged for every single thing including coffee!!
Response from Mike on 12 Feb 2024
Thank you for the review! Courtyard has always been setup with a restaurant style breakfast and dinner. Next visit we do offer rates that include breakfast, so we hope you choose to stay with us again!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on 19 Dec 2023
Thank you for the great review!

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Mike on 19 Dec 2023
Thank you for your review!

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023
Response from Mike on 19 Dec 2023
Thank you for your great review!

10/10 Excellent

Beth Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mike on 15 Feb 2024
Thank you for the great review and we hope to see you again!

10/10 Excellent

VIVEKANANT

Liked: Cleanliness, staff & service, property conditions & facilities
For safe/quiet/convenient/easy parking - I am happy that I selected this hotel.
Stayed 1 night in Dec 2023
Response from Mike on 7 Dec 2023
Thank you and we hope to see you next time you are visiting Dublin!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was not being able to decrease room temp a couple degrees. When i tried to lower the temp it popped back to auto set amount, which was a couple degrees warm than i like.
Stayed 1 night in Nov 2023
Response from Mike on 28 Nov 2023
Thank you for the review and information. We will share this with our maintenance and housekeeping team to ensure thermostats are working properly! We hope to see you next time you are visiting Dublin!

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this location many times in the past, always a good experience. Was happy to see new renovation to the facility. It wasn't bad before, now looks more contemporary if a bit trendy. Was a little disappointed with the new 'breakfast bar' in that there wasn't any breakfast. No cereal, no waffle maker, no buffet. Mostly things to drink. The only thing a didn't like: it seemed to me the housekeeping was rushing to have the guest vacate the rooms to clean. Was up at eight and seems they were knocking on doors already.
Stayed 1 night in Nov 2023
Response from Mike on 27 Nov 2023
Dear Erik,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at the Courtyard.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. I am wondering if you are confusing the breakfast with another hotel as the Bistro Restaurant was not renovated and the restaurant style breakfast and dinner has been the same since 2008?Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mike O'MalleyGeneral ManagerCourtyard Dublin

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and very clean
Stayed 1 night in Nov 2023
Response from Mike on 21 Nov 2023
Thank you for the review of our hotel! We hope you visit us again next time in Dublin.

8/10 Good

Thomas, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. Near highway/roads so a bit noisy in our room on that side of hotel.
Stayed 2 nights in Nov 2023
Response from Mike on 21 Nov 2023
We hope you visit us again and we will ensure you are on the Courtyard side an order not to hear the freeway.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Mike on 7 Dec 2023
Thank you!

8/10 Good

Hong, Cincinnati

Travelled with family
Liked: Amenities, property conditions & facilities
Bed is comfortable. No free breakfast
Stayed 1 night in Oct 2023
Response from Mike on 30 Oct 2023
Thank you for the review! Yes, all Courtyards have a restaurant open for breakfast and dinner as well as a Starbucks and a full bar! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Julie

Stayed 2 nights in Oct 2023
Response from Mike on 8 Nov 2023
Thank you for the great review of our hotel! Hope to see you next time you are visiting Dublin!

10/10 Excellent

Tracy

Travelled with group
Nice Weekender
The room was very clean and comfortable. I really liked how the lobby had cubicles with T.V. I was able to watch the Dodger game and enjoy time with my friends.
Stayed 2 nights in Oct 2023
Response from Mike on 30 Oct 2023
Thank you for the great review! We hope to see you again next time you are visiting Dublin!

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mike on 9 Oct 2023
Thank you for the great review! We look forward to having you stay with us again next you are visiting Dublin!