Standard Room, 2 Queen Beds, Non Smoking | Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of Richland Inn of Columbia

2.5 out of 5
Richland Inn of Columbia
2405 Pulaski Hwy, Columbia, TN

Reviews

7.0

Good

Rating 10 - Excellent. 102 out of 378 reviews" "
Rating 8 - Good. 115 out of 378 reviews" "
Rating 6 - Okay. 57 out of 378 reviews" "
Rating 4 - Poor. 44 out of 378 reviews" "
Rating 2 - Terrible. 60 out of 378 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay good breakfast and clean
Stayed 2 nights in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in May 2024
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from RS on 12 May 2024
Thank you for staying with us and for the feedback! we hope you visit again soon.

8/10 Good

Kimberly, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only issues I had were the a/c not being as effective as I like and the lights kept flickering.
Stayed 1 night in May 2024
Response from RS on 12 May 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the air conditioning not meeting your expectations and the lights flickering during your stay. Your comments have been noted, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We appreciate your valuable input and hope to welcome you back soon for an improved stay.

8/10 Good

David B

Liked: Staff & service
Disliked: Amenities
Great place for a short stay. Was clean. Walls and ceilings are thin! Worth the value.
Stayed 2 nights in May 2024
Response from RS on 12 May 2024
Thank you for staying with us and for the feedback! we hope you visit again soon.

4/10 Poor

randy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clean bed and linens but filty walls, woodwork, shower tile and old worn floor tiles. Hated to touch anything! Decent office, nice dining nook. Office clerks very pleasant.
Stayed 1 night in Apr 2024
Response from RS on 12 May 2024
Thank you for taking the time to provide us with your feedback. We apologize for the cleanliness issues you experienced during your stay. We will address the concerns regarding the walls, woodwork, shower tile, and floor tiles to ensure a more pleasant experience for our guests in the future.We are glad to hear that you found our office and dining nook decent, and that our office clerks were pleasant. Your satisfaction is important to us, and we will work diligently to improve in areas where we fell short.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 Excellent

Amber

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
TV didn't work and the knob on the tub fell off when taking a shower. It say pet friendly but limited area where pet can pee outside.
Stayed 2 nights in Apr 2024
Response from RS on 12 May 2024
Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the TV not working and the knob falling off in the tub. Our maintenance team will address these problems promptly.Regarding the limited area for pets to pee outside, we will look into expanding this designated area to provide more convenience for pet owners.We appreciate your feedback and hope to make your stay more enjoyable in the future.

10/10 Excellent

LARRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Property and room were clean and quite. Very nice stay!
Stayed 3 nights in Apr 2024
Response from RS on 19 Apr 2024
Good day Larry Thank you for your review we are pleased to hear that your stay with us was enjoyable we look forward to serving you again during your next trip to Columbia

4/10 Poor

Keith

Travelled with family
Liked: Staff & service
Disliked: Amenities
Feces stain on fabric covered chair, and toilet was filthy - needing to be personally cleaned by borrowing supplies from front desk.
Stayed 1 night in Apr 2024
Response from RS on 19 Apr 2024
Thank you for bringing this matter to our attention we apologize for the cleanliness issues you encountered during your recent stay with us we have addressed your concerns to our cleaning staff to ensure this does not happen in the future we hope you give us the opportunity to accommodate you in the future.

10/10 Excellent

Patrick, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a small little one night stay, it did the trick! The bed was comfortable. The room was clean. The staff was friendly.
Stayed 1 night in Mar 2024
Response from RS on 20 Apr 2024
Good day Patrick we are pleased to hear that your stay with us was pleasant. Thank you for staying with us.

6/10 Okay

Amy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from RS on 20 Apr 2024
Thank you for staying with us.

8/10 Good

Anita

Liked: Staff & service, property conditions & facilities
Great staff super clean
Stayed 1 night in Mar 2024
Response from RS on 20 Apr 2024
Good day Anita thank you for staying with us we look forward to your next stay with us

8/10 Good

teddy

Travelled with group
Liked: Staff & service, amenities
Tub had alot of hair in it
Stayed 2 nights in Feb 2024
Response from RS on 20 Apr 2024
Thank you for staying with us. I have shared with our housekeeping staff to ensure this don't happen in the future.

8/10 Good

justin

Stayed 2 nights in Jan 2024
Response from RS on 13 May 2024
Thank you for staying with us.

6/10 Okay

Scot

Liked: Cleanliness, staff & service, room comfort
Old building, not updated lately. Floor in the room was not carpeted, our socks got dirty walking on it. Breakfast was fair. Small tv. They did allow dogs, at only $10 each.
Stayed 1 night in Jan 2024
Response from RS on 13 May 2024
Thank you for staying with us and the feedback. we apologize for the issues with the floor in your room. please come stay with us again soon as we have been updating our rooms and tv's to ensure that any future stays are pleasant .

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would rate zero if I could
We were trying to find a place close to family and allow dogs. I have stayed at Motel 6 on south side of Chicago that were cleaner. We pulled up at night and the outside seemed promising. It is a busy area but didn't really have an issue. Great restaurant next door (Legends). We got our key, grabbed dinner, and then went to room. It was disgusting. The one chair looked like it was pulled off the side of a road. The floor clearly had not been mopped. Half the trim was missing around the room and was filthy. There were little holes in the ceiling. The final straw was when we went in bathroom and tile was not clean, looked like faucet and handles were sprayed and not wiped, and there was a bunch of hair in the shower. Grabbed some quick pictures and left. The young gentleman at the front desk was friendly and apologized. He offered another room but we elected another hotel. Unfortunately, the app is not allowing me to upload pictures. It was worth an extra 10-15 min drive to find a clean, pet-friendly hotel. Do not recommend this hotel.
Stayed 2 nights in Dec 2023
Response from RS on 20 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had during your visit.We are truly sorry to hear about the cleanliness issues you encountered in your room. This is not the standard of service we strive to provide to our guests, and we are taking immediate steps to address these concerns with our housekeeping team.We appreciate your kind words about our front desk staff and the nearby restaurant, Legends. We will make sure to pass along your compliments to them.We understand that finding a clean, pet-friendly hotel is important when traveling with furry friends, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable to us as it helps us improve and provide better experiences for all our guests.Once again, please accept our sincerest apologies for the inconvenience caused during your stay. We hope you will give us another chance in the future to show you the high standards of service and cleanliness that we are known for.If there is anything else we can do to make amends or assist you further, please do not hesitate to reach out.

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great shower
Stayed 2 nights in Dec 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

2/10 Terrible

Melissa S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed customer
We did not stay… the room was horrible… bedspread was dirty, mattress did not fit on the bed frame, bathroom door had a hole in it, bathtub was peeling in several areas, bathroom light was partially working and a couple fixtures were missing. I would not recommend anyone to stay here.
Stayed 1 night in Dec 2023
Response from RS on 20 Apr 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the subpar conditions of your room during your stay. This is not the level of service we strive to provide to our guests.We have taken immediate action to address and rectify the issues you mentioned, including replacing the bedspread, fixing the mattress fit, repairing the bathroom door, bathtub, and light, as well as ensuring all fixtures are in place.We understand your disappointment and frustration, and we appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future to show you a better experience.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 Excellent

Nicobian

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Oct 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Eric

Stayed 2 nights in Oct 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my Husband is handicap and legally blind when I told the assistant at the front desk, she immediately changed our room from second floor to first, so he did not have to claim stairs.
Stayed 1 night in Oct 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 Excellent

Nick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the access!
Stayed 1 night in Oct 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

4/10 Poor

Matt

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was cleaned sufficiently. But terrible odor as soon as I opened the door to walk in. I can’t describe it exactly but kind of like a wet dog and a nursing home room that hadn’t been cleaned.
Stayed 1 night in Oct 2023

6/10 Okay

Nichole, Clarksville

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Mold on the walls by the bed, on floor corners, and shower area. My room smelled like days old dry urine but I didn’t complain since I was staying for only one night by myself and I wasn’t from that area. The complementary bathing gels only had scrapes left in the bottles. Toilet paper was near finished. I wonder if my room was actually cleaned or just got the sheets fixed and that’s it. The rating on here before I booked a spot here is wild to me because I did not experience that rating.
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 Good

Jasen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 Excellent

David B

Stayed 1 night in Sep 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 Good

Erick

Stayed 1 night in Sep 2023

6/10 Okay

Jenny, Reagan

Business traveller, Travelled with partner
Average hotel. They ask an additional deposit when you check in fyi.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2023
Response from RS on 13 Sept 2023
Thank you for your Review we look forward to serving you again in the future

6/10 Okay

ROY

Stayed 1 night in Sep 2023

4/10 Poor

Shakina.

Stayed 1 night in Aug 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
It was amazing . they did have some remodeling . I love place with the continental breakfast but did nt like we could nt take it to the room . i had to small children and was really no place for the three of us to sit together.
Stayed 1 night in Jul 2023
Response from N Desai on 11 Aug 2023
Respected Kellie, Thank you for taking time to review your stay. We appreciate your positive feedback and will be sure to improve upon. We hope to see you during your next visit.

2/10 Terrible

Jeanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend!!
Room is “remodeled “ but only the sink… dirt on the walls. Hair in the sink. Bathtub is stained. Stains on the carpet. And they started tearing the roof off at 6 am. Do not recommend. $50 a night at best. NOT $150
Stayed 1 night in Jul 2023
Response from Sam on 16 Jul 2023
I would like to apologize for any inconvenience caused during your recent stay with us. We understand that we may not have met your expectations. In order to rectify the situation, we have processed a refund for the amount of your stay.If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.Thanks!

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and breakfast was nice
Stayed 1 night in Jul 2023
Response from RS on 15 Jul 2023
Thank you

4/10 Poor

Madelin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was nasty! Stains, floor was soaking wet constantly, cob webs, dirty mirrors. Never got extra towels or toilet paper. Wouldn’t recommend!
Stayed 3 nights in Jul 2023
Response from GM on 17 Jul 2023
Respected Madelin, Thank you for your feedback. We appologize we were not able to exceed your expectations. The hotel is under new management and we are working on fixing all the deficiencies. We hope you will give us another chance and stay with us again. Thank you,

10/10 Excellent

Carol

Stayed 1 night in Jun 2023
Response from Sam on 16 Jul 2023
I would like to express my gratitude for choosing our establishment for your recent stay. We truly value your business and appreciate the opportunity to serve you.Once again, thank you for your patronage.

2/10 Terrible

Joyce

Travelled with family
The reason for this rating is that the air freshener used in the rooms was so strong, I actually couldn't breathe. I can still taste that stuff and it's been 5 days. It was horrifying. If you have any sensitivity to perfumes and strong odors, just say no. I almost slept in my car. It was really strong.
Stayed 1 night in Jun 2023
Response from Sam on 17 Jul 2023
Respected Joyce, Thank you for taking time to share your feedback. We truly apologize for the inconvenience this has caused. We have retrained our staff to be diligent in the use of any fresheners and to be very careful. We hope you will give us another chance and stay with us in the future. Thank you,

10/10 Excellent

Miranda

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Jun 2023
Response from Sam on 17 Jul 2023
Respected Miranda, Thank you very much for your feedback. We are very delighted that you enjoyed your stay and hope to see you during your next visit to our lovely town. Thank you,

8/10 Good

Joe B

Stayed 1 night in Jun 2023
Response from Sam on 17 Jul 2023
Respected Joe, Thank you for your feedback. We are glad your enjoyed your stay and will work even better to ear that 10/10 rating. We hope to see you on your next visit.Thank you,

8/10 Good

Kristin

Stayed 3 nights in Jun 2023
Response from RS on 22 Jul 2023
Thank you

2/10 Terrible

Sandra

Travelled with partner
Disliked: Staff & service
It was nasty. When we first walk in the room it looked clean. Our room had wood flooring which was sticky and nasty. There was nowhere to hang up our clothes. Then over in the night in the bathroom was roaches. The next morning they were crawling on the wall behind the TV. By 7am they were out of breakfast. We pay for breakfast. The male staff was rude. Other guest was coming in so I let him know about the food shortage, He just looked at me. I asked for a discount they said they had to speak with the manager

6/10 Okay

cathy

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 Good

Linda

Stayed 1 night in Jun 2023
Response from RS on 13 May 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.