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Front desk disappears to back room too often
Breakfast spread was poor. Hard boiled eggs and bread. Waffles were available to bake.
We have been spoiled by the Flagstaff LaQuinta breakfast and judge all breakfast’s by their standard.
Room carpet was damp.
For some reason there seemed to be too few electrical outlets for the room.
Tom
Stayed 2 nights in May 2024
Response from AGM on 15 May 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
6/10 Okay
Sandeep
10 May 2024
Should give a rollaway bed
Sandeep
Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.
Card reader doesn’t work on outside doors-I stayed at this property 6 months ago with the same problem. It is unsafe and incredibly inconvenient.
Catherine
Stayed 1 night in May 2024
Response from AGM on 8 May 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
6/10 Okay
Karen
Travelled with partner
8 May 2024
Liked: Cleanliness, staff & service
The front desk people were friendly. The breakfast was a liitle to be desired. Not a lot of selection.
Karen
Stayed 1 night in May 2024
Response from AGM on 8 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
Room was clean. Lots of towels. Breakfast was so/so.
Richard
Stayed 5 nights in May 2024
Response from AGM on 8 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
Property was not well kept, floors were dirty, bathroom was dirty, door frame was broken. Beds were very old and sunken in! Poorly kept and not clean. Staff was helpful friendly and attentive.
Sarah
Stayed 1 night in May 2024
Response from AGM on 4 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
Thank you for the rating! We hope to see you again next time.
6/10 Okay
toni ann
Travelled with partner
1 May 2024
Liked: Staff & service
It was in a decent area with dining options close by. The vibe in the lobby was good. We enjoyed having breakfast in the morning there. The staff was super nice and helpful. My husband had dropped his phone and a kind guest returned it to the front desk and they got it to us right away. We had a good view from our window. And all in all it was fine. They only drawbacks were it needs updating badly, the sink and bath drained slowly, and it seems not sparkling clean which i believe is mostly because it needs updating. All we really care about when we travel are clean sheets and a clean bed to sleep in, we dont spend much time at the hotel. One more thing, our flights were delayed over 10 hours. I called them and let them know we would not be in until the next day. When we arrived it was no problem and we checked right in.
toni ann
Stayed 5 nights in Apr 2024
Response from AGM on 4 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
4/10 Poor
Jesus
29 Apr 2024
Disliked: Cleanliness
Jesus
Stayed 1 night in Apr 2024
Response from AGM on 1 May 2024
Thank you for taking the time to leave us a rating. We apologize that your stay with us did not meet expectations.
6/10 Okay
Raeann
Travelled with family
27 Apr 2024
Liked: Staff & service, amenities
Room smelled of a smoker, had to open window and run fan. Stains on floor and lamp shades too. Staff friendly and accommodating, room just disappointing.
Raeann
Stayed 1 night in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet standards. We appreciate you letting us know where we can improve.
The room was just messy the shower the doors for the bathroom
Alfredo
Stayed 1 night in Apr 2024
Response from AGM on 23 Apr 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
6/10 Okay
Calynda
Travelled with family
21 Apr 2024
Staff provided no information regarding amenities or breakfast hours upon check in.
Calynda
Stayed 1 night in Apr 2024
Response from Managment on 22 Apr 2024
Calynda,Thank you for your direct and genuine comments. Rest assured; we will be looking into the comments you have made about your experience with our staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your feedback is taken seriously, and we are taking steps to make the guest experience even better. Respectfully,
8/10 Good
Tara
18 Apr 2024
Liked: Cleanliness, staff & service
Tara
Stayed 2 nights in Apr 2024
Response from Managment on 19 Apr 2024
Tara,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully,
10/10 Excellent
Gary
Travelled with family
16 Apr 2024
Nice stay
Gary
Stayed 1 night in Feb 2024
Response from Managment on 19 Apr 2024
Gary,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon. Sincerely,
Building in terrible disrepair, my room was filthy and had feces on the floor. Other guests were loud and I could smell marijuana. Very surprised to find a La Quinta in such bad shape especially bye the world arena??
Edmond
Stayed 1 night in Mar 2024
Response from AGM on 15 Apr 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
8/10 Good
Jeffrey, Colorado Springs
Business traveller
15 Apr 2024
Liked: Cleanliness, staff & service
Conveniently near event I was attending. Access to dining and entertainment options is convenient. Noise from hallway was a concern. I was hoping the swimming pool was available year round however it is seasonal & closed during my stay.
Jeffrey
Stayed 1 night in Apr 2024
Response from AGM on 15 Apr 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
I like how comfortable this hotel is. So comfortable that I don’t even like leaving my room. Every time I’m in Colorado Springs, I choose this property because they never let me down. Check-in is always quick and easy. I think I will make a trip just to stay here again.
Thromone
Stayed 1 night in Mar 2024
Response from AGM on 25 Mar 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.
8/10 Good
Deelynn
24 Mar 2024
Liked: Staff & service
Deelynn
Stayed 1 night in Mar 2024
Response from AGM on 25 Mar 2024
Thank you for the rating! We hope to see you again next time.
10/10 Excellent
Gavin
24 Mar 2024
Gavin
Stayed 7 nights in Mar 2024
Response from AGM on 15 Apr 2024
Thank you for the rating! We hope to see you again next time.
It’s very dirty hotel is stinky, smell of marijuana in the elevator bed is really worst ..need to stop to operate this hotel,we ended up to find another in castle rock hotel The only thing I like the lady in reservation is really nice she offer another room but it’s still really bad,so we went in to best western hotel plus in castle rock Colorado
Julie
Stayed 3 nights in Mar 2024
Response from AGM on 25 Mar 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
The area surrounding the property was nice. The room was old, outdated, and not the cleanest. The heater did not work so it was unpleasant with the weather in the 30's and 40's. The complimentary breakfast was not worth them advertising. I would not choose to stay there again unless there were no other options
Diane
Stayed 2 nights in Mar 2024
Response from AGM on 12 Mar 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
6/10 Okay
Scott
8 Mar 2024
Scott
Stayed 1 night in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for the rating! We hope to see you again next time.
Nothing was clean. Leaves and clothes in the halls and door ways for the 2 days we had reserved. Not once was ir cleaned by housekeeping
Sarah
Stayed 2 nights in Mar 2024
Response from AGM on 4 Mar 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
This was a clean facility. We had no problems with noise and no concerns about safety. We enjoyed the staff and will likely stay here again.
James
Stayed 1 night in Jan 2024
Response from FOM on 22 Feb 2024
Thank you for taking the time to leave us a review! we appreciate the compliments to the facility and the staff. We appreciate the feedback and hope to see you next time.
I wish they would charge just a little more to make some upgrades. Corners were pretty dirty and the carpet was spotted all over. When we walked into the room at first there was a slight sewer smell. Had to go buy some air freshener. The sink was peeling away from the countertop and the toilet handle needed some adjustment. It was pretty easy to hear our neighbors. The front door was about half an inch short all around making light around all edges and you could see shadows of people walking down the hall. The elevator looked and smelled like someone peed on the door. I’m good not going back. The sheets were super thin and you could see the mattress lining. No bed skirts to his the box springs.
Ryan
Stayed 2 nights in Feb 2024
Response from AGM on 20 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
Good location, poor continental breakfast, somewhat needing updates
Chelsey
Stayed 10 nights in Feb 2024
Response from AGM on 20 Feb 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.
Many stains on the carpet, homeless came in for breakfast, blood on the mattress cover, hair all over bathroom, vomit appearing substance on wall by the toilet, another guest's dog barked incessantly, harassed by homeless woman for a ride upon arrival. Overall disgusted by our stay!
Scott
Stayed 2 nights in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not go well. We appreciate you letting us know where we can improve.
10/10 Excellent
linda Madeleine
11 Feb 2024
linda Madeleine
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for the rating! We hope to see you again next time.
2/10 Terrible
oscar
10 Feb 2024
oscar
Stayed 1 night in Feb 2024
Response from AGM on 25 Mar 2024
Thank you for taking the time to leave us a rating. We apologize that your stay with us did not meet expectations.
8/10 Good
Jennifer
Travelled with family and small children, Business traveller
10 Feb 2024
Liked: Cleanliness, staff & service, amenities
The actual hotel building was nothing spectacular but the staff is what made it. Literally everyone from front desk to maintenence to housecleaning was great. Its a decent hotel that was clean and safe but truly, the helpful and considerate staff is the reason we will return.
Jennifer
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.
Thank you for the rating! We hope to see you again next time.
6/10 Okay
Kacey
Business traveller
8 Feb 2024
Liked: Cleanliness, staff & service, amenities
The walkways were icy and my tub/shower thing was hard to change from the spout to the shower head.
Kacey
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
Twice in a row, the bed spread on my wife's bed was filthy. This time it appeared to have feces on it...
There was no "Do Not Disturb" sign in the room. I went to the front desk to request one. "We don't have any" was the answer. I had to make one out of a piece of paper...
Steve
Stayed 2 nights in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.
6/10 Okay
Noemi
5 Feb 2024
Liked: Staff & service
Noemi
Stayed 2 nights in Feb 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.
8/10 Good
Luis
4 Feb 2024
Liked: Room comfort
Luis
Stayed 1 night in Feb 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.