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Reviews of Holiday Inn Colorado Springs Airport, an IHG Hotel

3 out of 5
Holiday Inn Colorado Springs Airport, an IHG Hotel
1855 Aeroplaza Dr, Colorado Springs, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 369 out of 728 reviews" "
Rating 8 - Good. 207 out of 728 reviews" "
Rating 6 - Okay. 83 out of 728 reviews" "
Rating 4 - Poor. 40 out of 728 reviews" "
Rating 2 - Terrible. 29 out of 728 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and Arena which served my purposes breakfast great only thing was ny keycard kept deactivating.
Stayed 2 nights in May 2024

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night, wouldn’t take a shower there
Stayed 1 night in May 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable quit stay
Stayed 5 nights in May 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming I do recommend!
Stayed 5 nights in May 2024

6/10 Okay

Phyllis, Cripple Creek

Travelled with family
Liked: Staff & service, property conditions & facilities
Our bathroom tub was not clean. It had hairs hit and miss in the tub. I used a washcloth to clean it out and rinsed it clean. There was a cap from a syringe on the bathroom floor that wasn’t picked up. The hair dryer didn’t work. Went to Open privacy shade and as soon as I pulled on the chain it came loose. Beds were clean and comfortable. Turned in a complaint to the person on duty.
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk had exceptional customer service despite some glitches in our booking. She was patient and happy to help and get it figured out. Room was also very comfortable and quiet.
Stayed 1 night in May 2024

10/10 Excellent

Roberta L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were friendly. Very clean inside and out. Comfortable bed. Will stay again.
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is soooo accommodating. My flight got cancelled and they let me check in early!!!! Nice restaurant attached to hotel. Folks here are very nice!
Stayed 1 night in May 2024

10/10 Excellent

Cassandra

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Helped me get a new room and better room
Stayed 4 nights in Apr 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Andrew

Stayed 2 nights in Apr 2024

4/10 Poor

Joseph

Disliked: Property conditions & facilities
Our air conditioner did not work all night and the entire floor smelled like weed.
Stayed 1 night in Apr 2024

8/10 Good

Veronica, Montgomery

Stayed 1 night in Mar 2024
Response from Derrick on 4 Apr 2024
Thank you for choosing us to do business with.It was a pleasure to have you stay with us!

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derrick on 4 Apr 2024
Thank you for choosing us to do business with us!It was a pleasure to have you stay with us!

6/10 Okay

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Key card system was down. Couldn't access room without a staff member. Adjacent room noise all night long made it hard to sleep. Comfortable bed. Clean fresh smelling room. Nice breakfast made to order. Helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Derrick on 4 Apr 2024
Thank you for choosing us to do business with us!It was a pleasure to have you stay with us!

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities
The overallmproperty was nice. Staff and room was great. The only problem was the reaturant and dinner staff. The one waitress on Monday night was absolutly terrble! It was like she was there to laugh and party, not to serv. We WILL NOT go back there for dinner again! By contrast, the next beeakfast server was WONDERFULL! She was attentive and very friendly, night and day difference between the dinner server!
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Stayed 1 night in Mar 2024

8/10 Good

Kristen

Stayed 1 night in Mar 2024
Response from Derrick on 4 Apr 2024
Thank you for choosing us to do business with.It was a pleasure to have you stay with us!

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Denetra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice but outdated. The shower drained slow and left standing water when showering. The outlets didn’t have usb plugs. My key got deactivated several times.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely loved it’s always clean and the only Hotel I’ll ever go to! Will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Baby

Stayed 1 night in Feb 2024

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bottle beer $9 ridiculous. $9 for 2 cans of soda and 1 iced cream. Gave me onion rings that needed another minute, they were soggy and greasy.
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally warm and welcoming.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024

10/10 Excellent

Billie Jean

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, facilities were very clean, centralized location
Stayed 2 nights in Feb 2024

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stafff. Yummy cookies fresh daily adds a nice touch
Stayed 3 nights in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Need new mattresses
Matttress had passed the end of its useful life. Sagged significantly. Much too soft
Stayed 1 night in Feb 2024

6/10 Okay

Teresa

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Colorado hands down!!!!
Absolutely best place we have ever stayed. The staff were so friendly and accommodating!!!! Next time we’re in Colorado we will definitely be booking here again!!!! Oh and the view out of our bedroom window was AMAZING!!!
Stayed 3 nights in Jan 2024

8/10 Good

James A

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to family
Stayed 4 nights in Jan 2024

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Renee L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. I was traveling with my daughter. She was going to be working in Fort Collins and this hotel was amazing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very kind and fast.
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to lay your head.
We enjoyed our 2 day stay here while we were passing through the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
bad check in policy
Poor policy to not let adults under age of 21 check in because there is a bar on the property. My college kid got stuck with a cancelled flight after checking out of her dorm. I needed a room with an airport shuttle. I made a reservation in her name and paid for it on hotels.com but they wouldn't let her check in. I had ask to talk to the manager and then jump through weird hoops with paper credit card authorization for an incidentals fee that the hotel wouldn't allow my daughter to pay on her credit card. If I wasn't home to deal with this from 1000 miles away she would have been really stuck. Hotels.com offered to give a refund through their chat, but I really needed a roof over her head for the night. Hotels.com chat kept telling me my daughter was checked in even when she was not. I appreciate that the manager allowed a work around, but it seemed pretty outdated and it was pretty obvious my kid was stuck and not going to throw a party or go to the bar. There should have also been a bartender to check her id if she was going to try, so the policy makes no sense.
Stayed 1 night in Dec 2023

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FOM on 18 Dec 2023
Thank you for your feedback!

8/10 Good

Blaine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023