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For the price the Hotel was conveniently located to the attractions in Manitou Springs.. the room was spacious and clean and all the Employees were friendly.. the free breakfast had lots of choices .. the parking was ample easily accessible and free for the guests.. one of my favorites was that there was a Creek behind the Hotel and the windows in the rooms were operational so you could open them for the fresh mountain air and the beautiful sound of the creek .. overall a Great stay and recommend this property
Very easy to find and so much to do in the area. Staff friendly and check in was efficient. Indoor pool and hot tub awesome. Lots of places to eat within easy driving distance.
Nelda
Stayed 1 night in May 2024
Response from mike on 13 May 2024
thank you for your positive feedback. will share your feedback with my staff and see you next time
The check-in was great, the pool was really nice and convenient. Breakfast was nice and clean. My only issue is why all the doors slam every time you open them in the entire property, quieter doors would help in the echoing hallways. Also the bathroom toilet seats shouldn't slam . Other than that I would stay again , just bring earplugs.
Jennifer
Stayed 2 nights in Mar 2024
Response from mike on 30 Mar 2024
Thank you for your feed back, we will look into to see how to adjust door closing tensions.
The first room we were put in had not been cleaned. We were promptly relocated, but the pool & spa seemed to be in the same condition. The kids had fun swimming but adults opted to stay out of the water. lol.
Christine
Stayed 1 night in Mar 2024
Response from mike on 30 Mar 2024
thanks for your feedback.
8/10 Good
Dori
24 Mar 2024
Dori
Stayed 1 night in Mar 2024
Response from mike on 16 Apr 2024
thank you Dori for your feedback.
8/10 Good
ubaldo
18 Mar 2024
ubaldo
Stayed 6 nights in Mar 2024
Response from mike on 30 Mar 2024
thanks for your feedback
2/10 Terrible
Carla
18 Mar 2024
Carla
Stayed 1 night in Mar 2024
Response from mike on 10 Apr 2024
we are very sorry that our service did not meet your expectation,l. I will bring this to my staff's attention. thanks for your feedback.
Really enjoyed our time here! Very close to Garden of the gods and to everything else. Breakfast was good, wish they added potatoes to the menu as well. Overall good stay and would definitely come back to stay here in the future!
Claudia
Stayed 5 nights in Mar 2024
Response from Terry on 19 Mar 2024
Thank you for staying with us we appreciate your feedback
Thank you for staying with us we appreciate your feedback
6/10 Okay
Catherine
14 Mar 2024
Liked: Staff & service
The staff was friendly I could not print documents off my flash drive. The " business center" would/could not accommodate that function. Ripped and taped chair in the area There was peeling wallpaper in the shower. My coffee maker in the room had a used coffee pack in it. I asked why the complimentary breakfast did not offer any type of muffin- I was told they would never carry/ offer it.
Catherine
Stayed 2 nights in Mar 2024
Response from Terry on 19 Mar 2024
Thank you for staying with us we appreciate your feedback
This is a very well run facility. I had an unusual need for a large bandaid. The staff did a very good search but they didn't have any. Breakfast was not the best but we saw them feeding those in need as well.
Michelle
Stayed 2 nights in Mar 2024
Response from Terry on 19 Mar 2024
Thank you for staying with us we appreciate your feedback
6/10 Okay
RUTH
10 Mar 2024
It did not look like the pictures, it was very dated
RUTH
Stayed 1 night in Mar 2024
Response from Te5 on 10 Mar 2024
Thank you for staying with us we appreciate your feedback
10/10 Excellent
Margot
Travelled with family and small children
4 Mar 2024
Janet (housekeeping) was very helpful and pleasant. She really made our stay a pleasure.
Margot
Stayed 3 nights in Mar 2024
Response from Terry on 7 Mar 2024
Thank you for staying us we are glad you enjoyed your stay
I did not like the pooñ was not heated or the jacuzzi was not working.
Mario
Stayed 1 night in Mar 2024
Response from Terry on 3 Mar 2024
Thank you for staying with us we appreciate your feedback
6/10 Okay
Victoria
Travelled with partner
2 Mar 2024
Liked: Amenities
There was no drawer to store clothes, when I got the hot tub in the bedroom, also there was dust and when I requested a cleaning service, they didn’t give us toilet paper, neither refill the coffee or clean the mirror. After I requested for it to be done, then they did it.
Victoria
Stayed 6 nights in Feb 2024
Response from Terry on 3 Mar 2024
Thank you for staying with us we appreciate your feedback and apologize, thanks again for bringing this to our attention
Requests made are time of reservation were not given at check-in. No apologies. Just is what is is.
Rooms were not clean either. Some type of sticky substance spilled on table was there when we got the room.
Verified traveller
Stayed 1 night in Feb 2024
Response from Terry on 25 Feb 2024
Thank you for staying with us we appreciate your feedback. Can you please provide your name and phone number so we can reach out to you to try and resolve your issues with your stay.