Exterior

Reviews of Best Western Plus Executive Residency Fillmore Inn

3 out of 5
Best Western Plus Executive Residency Fillmore Inn
3150 N Chestnut St, Colorado Springs, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1007 reviews" "
Rating 8 - Good. 194 out of 1007 reviews" "
Rating 6 - Okay. 47 out of 1007 reviews" "
Rating 4 - Poor. 14 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tyrone

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were absolutely amazingly!! They are super friendly and go above and beyond in all areas!!
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this property. Staff was friendly and helpful.
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Hello Chris,Thank you for your outstanding review! Our staff strives to ensure our guests feel right at home, and we're glad they made a tremendous impression on you. It was a pleasure having you here at Best Western Plus Executive Residency Fillmore Inn, and we look forward to welcoming you back for another great stay in the future.Sincerely,Management Team

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I didn’t like!! Everything was great staff & dining alike. EXCEPT for the weekends extend breakfast to at least 10am
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
We're glad you had a great experience with our staff and dining! Thank you for your feedback, and we look forward to welcoming you back soon.Sincerely,Management Team

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean good people and a great stay.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Thank you so much for sharing your experience and letting us know you enjoyed our cleanliness and service. We look forward to welcoming you back to Best Western Plus Executive Residency Fillmore Inn.Sincerely,Management Team

10/10 Excellent

TITIPORN

Liked: Cleanliness, staff & service, property conditions & facilities
I booked 2 rooms, all rooms are clean and so convenient
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello,Thank you for your perfect rating and for being our guest recently. It's wonderful to know you had an enjoyable visit, and we appreciate you mentioning our impeccable accommodations. Take care, and we hope you return soon!Sincerely,Management Team

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was close and walking distance from the hotel. Easy walk to the free bus transportation to get to Baseball, hockey, and basketball venues. Also a quick bus ride(free) to union station. The $47 a day parking was a bit excessive!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Thomas,Thank you for being our guest! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your displeasure. It was wonderful having you here, and we hope you return soon.Sincerely,Management Team

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Joanna, Gypsum

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location, clean and spacious rooms. great breakfast
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Joanna,Thank you for your kind words and for staying with us at Best Western Plus Executive Residency Fillmore Inn. We strive to deliver outstanding experiences for our guests, and we're pleased your time with us was no exception. Thank you for pointing out our delicious breakfast, spacious accommodations, and ideal location. Your wonderful comments are greatly appreciated, and until we see you again, pleasant journeys!Sincerely,Management Team

8/10 Good

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was centrally located to Garden of the Gods, Seven Falls and right off the expressway. The breakfast was good and a bar around 4:00 pm was convenient!
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Hi Elyse,It's always a pleasure hearing from our guests. We're glad our central location, tasty breakfast, and onsite bar impressed you. Please come see us again soon.Sincerely,Management Team

10/10 Excellent

Ernest

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best Best Western properties I’ve ever stayed at. Get one of their pizza’s in the restaurant.. they are very good!!!
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Hello Ernest,How wonderful to hear that Best Western Plus Executive Residency Fillmore Inn is one of the best places you've stayed! We're glad you enjoyed the pizza, and we look forward to seeing you again the next time you're in the area.Sincerely,Management Team

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were amazing. So friendly and helpful. Our room was very clean and quiet. The cleaning staff we came across were always smiling.
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Dear Robin,Thank you for visiting Best Western Plus Executive Residency Fillmore Inn. We trust that our friendly hospitality helped you feel right at home. Next time you're in town, you can count on us again for our clean and quiet accommodations!Sincerely,Management Team

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wasn’t given the suite that I baught and instead given a standard room
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Thank you for sharing your experience with us. We're glad you chose our hotel and appreciate your feedback. However, we regret to hear about your room and understand your disappointment. Rest assured, we're addressing this issue, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely,Management Team

10/10 Excellent

Arnold, Sparks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dale, San Jacinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was comfortable and clean. Breakfast changed up a little each day. Easy walk to other food options.
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Hello Dale,Thank you for your review and for giving us a perfect rating! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Additionally, we're thrilled you started your day off right with our delicious breakfast offerings and hope you took full advantage of our fabulous location. It was truly a pleasure having you as our guest, and we hope you return soon.Sincerely,Management Team

10/10 Excellent

jalisa

Liked: Property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Hello Jalisa,Maintaining a pristine environment for our guests is one of our top priorities, and we're thrilled that this contributed to your positive experience. We look forward to welcoming you back to Best Western Plus Executive Residency Fillmore Inn for another clean and comfortable stay!Sincerely,Management Team

8/10 Good

Renee, glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of pro's cleanliness, great staff, kitchenette, pizza restaurant and bar on site, indoor pool, patio area, comfortable beds and bedding, and a good location, close to some nice attractions not far from downtown and restaurants, Ihop next door. Suggestions: need luggage racks, add hooks in the bathroom for towels and clothing. There is no place to put shower items like shampoo. The small corner soap dish does not surffice. No ledge or shower seat so it's difficult for women to shave their legs. Only 1 chair; need at least two chairs to lounge. Breakfast offers are not great. The yogurt machine is not appetizing, bagels are tasteless, eggs and hot items were just bad. Pancake machine is fine, but waffle makers would be better. Bananas looked good on the outsie, but the two i opened were bad on the inside like the were refrigerated. Juice selection is good, and the staff is really nice.
Stayed 5 nights in May 2024
Response from General Manager on 14 May 2024
Hi Renee,Thank you for choosing Best Western Plus Executive Residency Fillmore Inn and for sharing all of your valuable feedback. Your kind comments about our friendly staff, comfortable accommodations, wonderful amenities, and great location are truly appreciated, as are your constructive suggestions. We are constantly working to improve and will be sure to review your concerns with our team. We look forward to welcoming you back and impressing you even further in the future.Sincerely,Management Team

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
My room was never done in my 2 day
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Hello Tony,Thank you for your review. It's great to know that your overall experience with us was a good one. Please know that we refresh our rooms every other day and fully clean them every third day. We apologize if your room was not refreshed during your stay and we will speak with our housekeeping team to ensure we are upholding our high standards of cleanliness and comfort going forward. We hope that the rest of your stay was pleasant, and we would be grateful to have you stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well maintained. So many places we have stayed at recently since Covid are not cleaned properly. This property receives a 10 for cleanliness. There is a small bar and pizza restaurant located downstairs. They have a happy hour for both drinks and food that is quite affordable. We do not eat pizza but they offered an assortment of appetizers that were very good. Nice staff.
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Ensuring a clean and well-maintained environment for our guests is a top priority, so we're delighted that you found our property to be exceptionally clean. It's wonderful to know that you enjoyed the amenities we offer, including the small bar and pizza restaurant and the affordable happy hour options. We're also glad you found the assortment of appetizers to your liking and that you encountered a nice staff during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Management Team

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and understanding, and room was immaculate. Very nice and very worth the pay! Would definitely stay here again.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Tyler,Thank you for choosing Best Western Plus Executive Residency Fillmore Inn! We are pleased you liked our courteous service and spotless accommodations. On behalf of our team, we want to welcome you back again anytime for another relaxing stay!Sincerely,Management Team

10/10 Excellent

Katherine

Travelled with partner
Liked: Property conditions & facilities
Clean facility, comfortable beds.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Katherine,Thank you for your review. We are pleased to hear you enjoyed our clean, comfortable rooms, and we would love to welcome you back to Best Western Plus Executive Residency Fillmore Inn. Sincerely, Management Team

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

PARRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially friendly and helpful. I am very satisfied with this location.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Parris,Thank you for your review and for staying with us at Best Western Plus Executive Residency Fillmore Inn. We appreciate your compliments regarding our team's friendly service, and we want to welcome you back again anytime.Sincerely,Management Team

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marieliz

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when visiting springs!
Stayed 2 nights in Mar 2024
Response from General Manager on 6 May 2024
Thank you so much for your review and for leaving your feedback! Nothing pleases us like learning we were able to successfully deliver a five-star experience to a guest, and we look forward to welcoming you back to Best Western Plus Executive Residency Fillmore Inn next time you're in the area!Sincerely,Management Team

10/10 Excellent

Karen, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to major plumbing problems at home arising after 9 pm, I needed a place to stay the night. This was close to home and work. Friendly staff, lovely functional room with a very comfortable bed and great shower. There woman serving at breakfast was delightful. I will definitely recommend to friends and family when they come to town.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here again last night because I liked it so much!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hi Jessica, Thank you for choosing to stay with us again! We're delighted to hear that you enjoyed your previous stay and decided to return. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic experience soon!Sincerely,Management Team

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the CLEANEST hotel I've ever gone to! Everything shines! Will return again if in the area! They have a pizza restaurant and bar in the lobby (closes at 9). Didn't get a chance to try it but it sure smelled delicious!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Thank you for your wonderful review, Jessica! We're thrilled to hear that our commitment to cleanliness met your high standards. It's also great that you noticed the inviting aroma from our lobby's pizza restaurant and bar. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Executive Residency Fillmore Inn whenever you're in the area!Sincerely,Management Team

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Cole,We were delighted to host your recent stay at Best Western Plus Executive Residency Fillmore Inn. It's wonderful to hear you had an enjoyable experience, and we appreciate you taking the time to share your positive rating. Thank you for your review, and we hope to have the opportunity to welcome you back on another occasion.Sincerely,Management Team

8/10 Good

Lory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sherrie

Travelled with family
Liked: Amenities
I loved staying here they have great breakfast and desk clerks were super friendly
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hi Sherrie,It was a pleasure hosting you at Best Western Plus Executive Residency Fillmore Inn! We're glad our friendly staff made you feel welcome and that you enjoyed breakfast. Please come see us again the next time you're in the area.Sincerely,Management Team

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was new and clean. The pizza was the best I ever had. If we come back to the area we will definitely stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Carolyn,We were delighted to welcome you to Best Western Plus Executive Residency Fillmore Inn during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated the friendly hospitality our team provided, as well as our pristine accommodations. It's also a great compliment that you consider our pizza the best you've ever had! Thank you for your kind comments, and we hope to have the opportunity to welcome you back on another occasion.Sincerely,Management Team

6/10 Okay

Krystina

Travelled with family
Disliked: Amenities
I was disappointed but it was a place to sleep.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Krystina,Thank you for your review. We regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to improve for the future, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope to hear from you soon.Sincerely,Management Team

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean room and excellent restaurant!
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you so much for choosing to stay with us at Best Western Plus Executive Residency Fillmore Inn. Impressing every guest with our friendly service and pristine accommodations is always a top priority, so we're thrilled this shone through during your visit. It's also great to read you were able to enjoy our delicious restaurant. The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Management Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean room.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Hello Michael,Thank you for taking the time to share your experience! We take great pride in providing our guests with impeccable accommodations and exemplary service, so we are pleased that this was reflected in your experience. It was a pleasure having you here, and we hope you return soon. Sincerely,Management Team

10/10 Excellent

SILVIE, breckenridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property. We stayed bigger room 412. Housekeeping is great. The ladies' front desk are nice and professional as well as a ladies breakfast area. The swimming pool is nice but no hut tub. Great stay.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Silvie,It was truly a pleasure to welcome you to Best Western Plus Executive Residency Fillmore Inn during your recent visit. It's wonderful to hear you had a positive experience and that you had the opportunity to enjoy the pool area. We're glad you appreciated the exceptional hospitality our team provided during your time with us; we will be sure to pass along your kind words! Thank you for taking the time to share your lovely review, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Management Team

10/10 Excellent

GLENDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed having the Pizza eatery on site and Happy Hour.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Glenda,Thank you for choosing Best Western Plus Executive Residency Fillmore Inn and for taking a moment to share your five-star experience with us! We are thrilled to hear that you enjoyed your recent stay and that you were able to join us for dining and Happy Hour. It was a pleasure to host you and we look forward to welcoming you back again soon.Sincerely, Management Team

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I stayed at in my entire Colorado trip and definitely will be staying here again
Stayed 1 night in Feb 2024
Response from General Manager on 14 Apr 2024
Thank you so much for the five-star review, and for leaving your feedback. We're so pleased you had such a good visit with us, and we can't wait for your next stay!Sincerely,Management Team

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and better than average breakfast
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Janet,Thank you for staying with us at Best Western Plus Executive Residency Fillmore Inn. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read you were able to take advantage of our delicious breakfast offerings as well. Your feedback is greatly appreciated, and we hope you'll visit us again soon for another terrific stay.Sincerely,Management Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Hi Michael,Thank you so much for choosing to stay with us at Best Western Plus Executive Residency Fillmore Inn. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Sincerely,Management Team

10/10 Excellent

Crystal, Northglenn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Julie, Mt Prospect

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel that brands itself as "Executive" should have a business center. The staff were excellent- super nice at reception desk and breakfast service.
Stayed 5 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Julie,Thank you for taking the time to complete your review while staying with us at Best Western Plus Executive Residency Fillmore Inn. We are thrilled to hear our friendly staff was able to accommodate you during your visit. Your feedback regarding the business center is appreciated as we are always looking for ways to improve. We would love you to consider staying with us again.Sincerely,Management Team

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the bar and front desk, always pleasant.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for your kind words. Providing exceptional service is what we strive for, and we're thrilled to know that our team met your expectations. We look forward to welcoming you back to Best Western Plus Executive Residency!Sincerely,Management Team

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a safe clean hotel. They had great pizzas and was close to garden of the gods. We have stayed there before and will continue when we are in the area. Thank you.
Stayed 1 night in Mar 2024
Response from Guest Relations on 22 Mar 2024
We're so happy to know that our dedication to cleanliness and safety left a positive impression on you and that you got to enjoy our tasty pizzas as well. Thank you so much for the perfect rating and we hope to see you again soon. Sincerely, Management Team

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and welcomed us with a smile!
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Hello Farrah,Our staff truly is incredible, so we are thrilled that their superb hospitality impressed you! It was our pleasure hosting you at Best Western Plus Executive Residency Fillmore Inn, and we hope you'll come back and see us for another five-star stay!Sincerely, Management Team

10/10 Excellent

Helen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to check in! It was very nice and convenient all staff was very kind and hard workers to keep the place nice for everyone
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Hi Helen,It was a pleasure hosting you at Best Western Plus Executive Residency Fillmore Inn! We're glad our tasty breakfast and convenient location impressed you. Thank you for your kind words. Please come see us again soon.Sincerely, Management Team

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay & yummy breakfast! Easy to get gas and food by the restaurants around !!
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Hi Helen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, we invite you to stay at Best Western Plus Executive Residency Fillmore Inn again!Sincerely, Management Team