Lobby
Check availability

Reviews of The Steuart by Citrus

3.5 out of 5
The Steuart by Citrus
45, Janadhipathi Mawatha, Colombo

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 183 reviews" "
Rating 8 - Good. 73 out of 183 reviews" "
Rating 6 - Okay. 29 out of 183 reviews" "
Rating 4 - Poor. 8 out of 183 reviews" "
Rating 2 - Terrible. 8 out of 183 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kalana sameera, Shizuoka

Liked: Cleanliness, staff & service, property conditions & facilities
Good and pleasant service
Stayed 2 nights in May 2024

6/10 Okay

Timothy

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and were blown away by the size of our room! The bathroom was amazing too!! Such value for money. We couldn't fault this property. The hotel is full of charm and character. We had a very late check-in and the staff were friendly and very welcoming! The room was clean, bed was comfy and we had a great view from our room. wifi was excellent! Breakfast again we were amazed, a full English! The location is perfect, walking distance to many attractions. You really are in the heart of the city! Can't recommend this hotel enough! Thank you for such a lovely stay!
Stayed 1 night in Mar 2024

10/10 Excellent

dominique, london

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is lovely, everyone of them, they have one priority, making you feeling welcome, the hotel is close to everything , the room are spacious, the bar and restaurant is beautiful , top quality drinks and the food is absolutely amazing. the only down side is it can be noisy at night when bans are playing in the food court across the street. will definitely come back.
Stayed 2 nights in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
The stay was ok. We booked a room for two people and two beds and got one towel and the beds were pushed together and made as one. The elevators were so slow. Take the stairs. There was lots of military presence outside when we arrived late and the Uber driver struggled to find it. Once inside we felt fine but we weren’t sure about the safety in the area. Breakfast was just okay.

10/10 Excellent

Thenkutty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Colombo Forte and a great price compared to other hotels around.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jose

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scots Hotel in Colombo
Nice hotel in good location
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashikur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heritage building and nicely maintained.
Stayed 1 night in Aug 2023

8/10 Good

Moein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was realy kind and helpful. Everything was clean, good breakfast and the starter is tropical fruits plat. I prefer to change my room, and they’ve done without any extera charge.
Stayed 3 nights in Mar 2023
Response from AP on 27 Mar 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jose Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazibg affordability.
Amazingly affordable. Huge room. Nice brekkie
Stayed 4 nights in Mar 2023
Response from AP on 24 Mar 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scottish Themed Hotel
Nice hotel with friendly helpful staff in good location
Stayed 2 nights in Jan 2023
Response from AP on 16 Feb 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Intikab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very good area, but Hotel not providing much value for tourists,
Stayed 1 night in Jan 2023
Response from AP on 30 Jan 2023
Dear Valued Guest,We thank you for your rating our listing.We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the overall experience, did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore deeply valued and we ask you to share your experience in detail with us on web@citrusleisure.com. We could then certainly look in to these areas and improve our products and services.Thank you for taking time to write to us and we certainly hope to have you with us again.

10/10 Excellent

Dunstan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outside lots of street dogs
Response from AP on 17 Jan 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from AP on 14 Jan 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

haitham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from AP on 10 Jan 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Vick

Business traveller
Liked: Room comfort
Pleasant Stay!
Overall was ok! Breakfast was good, with two options to choose from daily. The staff at the bar was attentive, and the service was good.
Stayed 4 nights in Dec 2022
Response from AP on 6 Jan 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personnel, convenient location, and fine service. Looking forward to our next trip. ❤️
Stayed 1 night in Dec 2022
Response from AP on 18 Dec 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SUBHASH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from AP on 7 Dec 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Arval, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and allowed late checkout. Quiet, clean and spacious room. Decent breakfast, but could be improved. Just meters from Ministry of Crab restaurant. Recommend this hotel
Stayed 1 night in Mar 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, food is really good and the rooms need some updating, and every time we walked into the rooms we smelled of the cigarettes smoke but it’s in great location to access all amenities, staff is very friendly.
Stayed 4 nights in Mar 2022

8/10 Good

mithun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and a pleasant stay overall.
Stayed 1 night in Dec 2021

10/10 Excellent

CHEUK YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay !
Our stay at The Steuart by Citrus at Colombo is a most enjoyable one. the staff here are most helpful and responsive, basically you can ask for almost anything, and they will do their best to get it done. The location of the hotel is extremely convenient. Room is clean and spacious. I enjoyed every minute during our stay here.
Stayed 3 nights in Oct 2021
Response from Manager on 17 Nov 2021
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay with us. We hope you will visit us soon again. Thank you

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than expected People were really nice and welcoming
Stayed 1 night in Mar 2020
Response from Manager on 13 Mar 2020
Dear Valued Guest Thank you for sharing your experience with the community. We hope to welcome you back soon. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Manager on 24 Feb 2020
Dear Valued Guest Thank you for sharing your experience with the community. We are glad you had an enjoyable stay with us. We hope to welcome you back soon Thank you

10/10 Excellent

Chai, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was excellent. Front Office Manager saw that we were all well taken care of. All Staff in reception, housekeeping, concierge, restaurants very friendly, helpful and welcomin. Rooms and bathroom very spacious and clean. Food was delicious and lots of variety. Our family enjoyed our stay and will return and recommend to friends.
Stayed 1 night in Jan 2020
Response from Manager on 24 Jan 2020
Dear valued guest Thank you for sharing your experience with the community We are glad you had an enjoyable stay with us and that the team looked after you well We hope to welcome you back aoo Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on 12 Jan 2020
Thank you for sharing your experience with the community We hope to welcome you back soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly staff, very helpful and will definitely come back again, Thank you... Tino Maioha..
Stayed 4 nights in Dec 2019
Response from Manager on 5 Jan 2020
Dear Valied Guest Thank you for sharing your experience with the community. We hope to welcome you back soon

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
est choice in Colombo
Excellent location, close to a variety of different restaurants, a very friendly hotel with excellent staff. Attention to detail was outstanding.
Stayed 1 night in Dec 2019
Response from Manager on 7 Jan 2020
Dear Valued Guest Thank you for sharing your experience with the community. We hope to welcome you back soon

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pretty good
A good break. Spoiled in part by a room mix-up. We booked premium room, but were given standard, but no premium rooms were available to change. It was all sorted out by the evening, but we had an uncomfortable first day. After that all was fine. Staff are very friendly. Lady waiting on tables does the work of 3 people and deserves commendation. Food is pretty good, and not too pricey. Drink deals make a good time easy.
Stayed 2 nights in Nov 2019
Response from Manager on 20 Dec 2019
Dear Valued Guest Thank you for sharing your experience with the community. Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
food was good, but everything else was old and dusty
Stayed 1 night in Mar 2019
Response from Manager on 20 Aug 2019
Dear Valued Guest, Thank you for sharing your experience with the community. Thank you

8/10 Good

Scott-Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Colombo
This place does what it says on the tin. Clean and comfortable and well located. Spacious rooms and bathroom. Paid extra for a room with a window, as I'd read that some are without.....but the view wasn't worth it. Good breakfast though, I'd stay here again
Stayed 2 nights in Jul 2019
Response from Manager on 15 Aug 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon. Thank you

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2019
Response from Manager on 17 Jun 2019
Dear Valued Guest Thank you for sharing your experience with the community. We hope you will visit us in the future again soon. Thank you

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
1) When we booked 2 rooms in this hotel, we remember that we DID NOT OPT FOR ROOMS WITHOUT WINDOWS. But we were allotted two rooms WITHOUT WINDOWS. Inspite of mentioning the same, the staff said that we had booked the rooms WITHOUT WINDOWS. That was really disappointing, We felt cheated. Fortunately, we stayed for only a day. The WINDOWLESS rooms are really claustrophobic. 2) In addition, one building construction is taking place adjacent to this hotel. Through out the day, drilling was taking place in the adjacent building and that sound carried through into our rooms. It was very disturbing.
Stayed 1 night in Apr 2019
Response from Manager on 1 May 2019
Dear Valued Guest Thank you for sharing your experience with the community. If you could share your booking ID number with us, we could look at the confusion you are referring to. Also, with regard to the noise - this is from a building nearby and not by the Hotel. We apologize for any inconveniences caused.However, please note that this has now come to a stop.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
On checkin, the guy on Reception tried to make me pay twice even though it was prepaid through expedia. No pool, but there is an overpriced bar. If you want guests to drink there, you need to make the prices and atmosphere better than the many pubs very close by. 3 beds in the room is just weird!!!!
Stayed 1 night in Apr 2019
Response from Manager on 2 May 2019
Dear Valued Guest, We apologize for the inconvenience you faced. We hope you will visit us again in the future, Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Manager on 10 Apr 2019
Dear Valued Guest, Thank you for sharing your experience with the community. Thank you

6/10 Okay

Kristen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Manager on 1 Apr 2019
Dear Valued Guest, Thank you for sharing your experience with the community.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Claimed that they did not have my booking in their computer system. Expedia sent me a confirmed booking.
Stayed 4 nights in Mar 2019
Response from Manager on 27 Mar 2019
Dear Valued Guest, We apologize for any inconveniences caused. We hope to welcome you back soon. Thank you

8/10 Good

Nusrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibe & comfort stay
Stayed 1 night in Mar 2019
Response from Manager on 17 Mar 2019
Dear Valued Guest Thank you for sharing your experience with us. We hope to welcome you back soon. Thank you

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel
Amazing location & great colonial decor
Stayed 2 nights in Feb 2019
Response from Manager on 20 Feb 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back again soon. Thank you

10/10 Excellent

Eakbal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service Spacious rooms
Stayed 1 night in Dec 2018
Response from Manager on 5 Feb 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay at our property. Thank you

10/10 Excellent

Nusrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was amazing with a great surrounding..
Stayed 1 night in Dec 2018
Response from Manager on 10 Jan 2019
Dear valued Guest, Thank you for sharing your experience with the community. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most centrally located. Wonderful clean rooms accompanied by 'service with a smile'. Good facilities and spotlessly clean rooms. Recommended for both families and solo travellers.
Stayed 5 nights in Nov 2018
Response from Manager on 10 Jan 2019
Dear Valued Guest, Thank you for sharing your experience with the community. Thank you

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel
Great hotel in the heart of Colombo. A thirty minute taxi drive from the airport and 5 minute walk from railway station. Staff extremely helpful and keen to enhance your stay. Breakfast was good. Evening meals were of good quality and reasonably priced. I had a standard twin which was great for me. The massive walk in shower was superb. Just bear in mind there is no outside window in this category of room. When next in Colombo I will definitely stay there again.
Stayed 3 nights in Nov 2018
Response from Manager on 21 Nov 2018
Dear Valued Guest, Thank you for your review. We are glad you enjoyed your stay at The Steuart by Citrus. We hope to welcome you soon. Thank you

8/10 Good

Ji Rui Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really spacious room to begin with. Chose a standard double room. Do note that there is a restaurant/bar downstairs which opens till late, so beware and be prepared to hear some of the music and noise at night. Breakfast has a pretty good variety for a single day, and nothing to complain about. Would have loved to stay there longer to comment on the variety. Location is awesome! just beside the Dutch Hospital shopping district, with a Burger King at the hotel entrance, and Ministry of Crab just around the corner. ATMs will be a 5-minute walk away at most. This building has a unique architecture, and has more than a hundred year history, so it provides a really different experience compared with the newly developed Fairway Colombo just beside.
Stayed 2 nights in Aug 2018
Response from Manager on 3 Oct 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay at The Steuart by Citrus. We hope to welcome you back soon. Thank you

6/10 Okay

A, London

Liked: Staff & service
Overnight stay
Booked this hotel near to be near to station for an early morning train Huge room...almost too big. No window Probably recently decorated as masking tape around bathroom door. Musty smell. Helpful staff though
Stayed 1 night in Sep 2018
Response from Manager on 27 Sept 2018
Dear Valued Guest, Thank you for your sharing your experience with the community. Standard Room without windows is the lowest category room type at The Steuart by Citrus and we have very clearly published this on all our marketing material. Our other room categories are Deluxe and Premium rooms with wondows. We hope to welcome you back soon. Thank you

8/10 Good

Christos, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, friendly staff, well priced and comfortable room. Room service was excellent.
Stayed 6 nights in Jul 2018
Response from Manager on 30 Jul 2018
Dear Valued Guest, Thank you for taking the time to share the experience with the community. We are glad you had an enjoyable stay at The Steuart by Citrus. We hope to welcome you back soon. Thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2018
Response from Manager on 30 Jul 2018
Dear Valued Guest, Thank you for sharing your experience with the community. Thank you