Dear Jennifer, We would like to thank you for this review about your recent experience in our hotel.It is delightful to hear that you found the rooms at Rhein Hotel St. Martin to be bright, clean, and beautifully appointed.We regret to hear about the inconvenience you experienced with the journey to your room. Our unique hotel layout is a result of being located in the charming old town of Cologne, and we apologize for any discomfort the scent may have caused during your stay. We strive to maintain the highest standards of cleanliness and comfort, and it seems we have room for improvement in this area.Your commendation on our service is greatly appreciated, and we are pleased that the room amenities contributed positively to your stay. Our team members are dedicated to providing a welcoming and attentive experience for all our guests.Once again, thank you for your valuable comments. Feedback such as yours is essential in our continuous effort to improve our guest experience.We hope to welcome you back. Best wishes,S.R. Robinson, Manager

Dear Guest, Thank you for this great review.We're delighted to hear that our prime location added value to your stay, offering a vibrant array of dining options and convenient access to the tram for city exploration. It's wonderful that the proximity to these amenities contributed positively to your visit.We do note your concerns regarding room cleanliness, and while our team is dedicated to maintaining high standards, we will certainly review our procedures to ensure that all aspects of our guest's experience align with the comfort and quality we strive for.We're also glad to see that you were satisfied with our hotel's condition, the service provided by our team, and the amenities available in your room. Your satisfaction in these areas is incredibly important to us, and we continuously strive to provide exceptional service and facilities.We look forward to welcoming you back soon. Kind regards,S.R. Robinson, Manager

Dear Lynn,Thank you for taking the time to provide us with your feedback.We're glad to hear that you found our location convenient for exploring the old town and appreciated the service at our bar. While our rooms are designed to maximize space and comfort, we understand that the size of the 'panoramic double room' may have felt restrictive, and we apologize for any discomfort this caused. We aim to maintain the highest standards of room amenities and are sorry to hear about the bathroom door issue you experienced. Please rest assured that we are addressing this with our maintenance team to ensure it doesn't happen again. Regarding the noise from the surrounding bars, we provide double-glazing and earplugs to help ensure a restful night's sleep and we regret any disruption you may have encountered.It would be a pleasure to welcome you again. Best regards,S.R. Robinson, Manager

Dear Melina,Thank you for taking the time to share your review.We are glad to hear that you found our location to be advantageous. Our hotel's prime setting in the heart of Old Town is indeed one of our most celebrated features. Regarding your experience with the room size, we are proud to offer a variety of room dimensions, detailed on our website, to cater to different needs and preferences. We regret to hear about your concerns regarding room odors and cleanliness. While we consistently strive for excellence in our housekeeping standards, we recognize the temporary challenges posed by the nearby construction works. Rest assured, we maintain rigorous cleaning protocols and offer fresh, clean towels for our guests' comfort. We value your input and continually aim to provide a welcoming and pleasant environment for all our guests.We hope to be able to welcome you back for an improved stay.Kind regards,S.R. Robinson, Manager

Dear Lisa,Thank you for taking the time to share your feedback.We're pleased to hear that you found our property safe and clean, and that our service met your expectations with a high satisfaction rate. Regarding the path to your room, we strive to ensure that all our guests have a comfortable and convenient stay, and we regret any confusion or inconvenience caused by the lift access during the current renovation phase. We would also like to address your concern regarding the odor in the room. While we have had some temporary odor issues due to construction works in the old town, we are working diligently to resolve these promptly to ensure the comfort of our guests.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,S.R. Robinson, Manager

Dear Brandon, Thank you for sharing your feedback about your recent experience.We're pleased to hear that you found our hotel's exterior cozy and that our room cleanliness met your expectations. Our recently renovated hotel combines modern design with the historic ambiance of Cologne's Old Town, aiming for a balance that appeals to a wide range of tastes. We regret to hear that our design did not quite match your preference for a place with more character and apologize if our in-room signage came across as overbearing. We strive to be environmentally conscious and encourage our guests to participate in these efforts, but we will certainly review our approach to ensure it is both effective and welcoming.We hope to have the opportunity to welcome you back.With very best wishes,S.R. Robinson, Manager

Dear Guest,Thank you for taking the time to review your stay.We are truly sorry to hear about the aspects of your stay that did not meet your expectations. It is concerning to hear about the discomfort caused by the bed and the issues in the bathroom, and we take such feedback seriously. Regarding the noise from the construction ourside of the hotel building, we would like to emphazise that is not in our hands. However, we communicate construction works on our webseite as well as in our pre-stay communication. We also provide earplugs to help mitigate any noise that may occur. While we understand that the odor from the nearby construction works was an inconvenience, we want to assure you that this is a temporary situation and our team is working diligently to manage it effectively. We regret to hear that you decided to check out early and were dissatisfied with the handling of your refund request. Our team is dedicated to providing a comfortable and enjoyable experience, and we are disappointed that we fell short during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,S.R. Robinson, Manager

Sehr geehrte Selina,danke für Ihr Feedback zu unserem Hotel.Es freut uns zu hören, dass Sie die zentrale Lage unseres Hotels und das Preis-Leistungs-Verhältnis positiv hervorheben. Wir bedauern jedoch sehr, dass Ihr Aufenthalt nicht unseren üblichen Standards in Bezug auf Sauberkeit und Komfort entsprochen hat. Schade, dass Sie uns nicht vor Ort persönlich angesprochen haben, dann hätten wir umgehend nachbessern können. Die von Ihnen beschriebenen Punkte entsprechen nicht dem Eindruck, den wir hinterlassen möchten, und wir nehmen Ihr Feedback sehr ernst. Die Fenster haben wir umgehend überprüft und das verfärbte Silikon sofort erneuert, dabei handelte es sich jedoch keinesflass um Schimmel. Die Zufriedenheit unserer Gäste ist uns äußerst wichtig, und es tut uns leid, dass wir in diesem Fall nicht Ihren Erwartungen gerecht werden konnten.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit besten Grüßen,S.R. Robinson, Direktorin

Dear Olivia,Thank you for taking the time to share your feedback with us.We regret to hear about your experience with the room cleanliness. Our hotel prides itself on maintaining the highest standards of cleanliness and condition, and we have recently undergone renovations in 2022 to ensure our guests' comfort. We take your comments seriously and will look into the matter to ensure that it remains an isolated incident.We hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,S.R. Robinson, Manager

Dear Guest,Thank you for taking the time share your feedback with us.We're delighted to hear that you found the bed comfortable and our location central for your needs, as well as our team friendly; these are aspects we take great pride in. We appreciate your compliments on these features.Regarding the size of the room and the pillows, we offer a variety of room types to cater to different preferences, and we regret that our offering did not meet your expectations on this occasion. As for the room cleanliness and the noise levels, we strive to provide a serene environment and impeccable cleanliness, and we're sincerely sorry to hear about your experience. We maintain high standards, and while our rooms are soundproof, it seems the vibrant city life may have been disruptive during your stay. The hotel is situted in Cologne's old town where a certain noise level cannot be avoided. We are continuously working to improve the comfort and satisfaction of all our guests and value your feedback greatly.We look to the pleasure of welcoming you back on a future occasion.Season's greetings,S.R. Robinson, Manager

Dear Guest,Thank you for taking the time to provide this feedback.We're glad to hear you enjoyed our prime location, which offers convenience and easy access to the heart of Cologne's Old Town. We're truly sorry to hear about the issues you encountered with the hot water. Our team strives to ensure that all amenities are functioning properly and we apologize for any inconvenience this may have caused. Additionally, we regret if there was a perceived lack of communication or assistance from our staff during this time. Please be assured that we are dedicated to providing a high standard of service and comfort for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Gillian,We appreciate that you took the time to share your experience with us.We're thrilled to hear that our prime location by the riverfront, in proximity to the train station and the Christmas market, contributed positively to your experience. Our team is dedicated to providing a convenient and enjoyable stay for all our guests.We understand your concerns regarding the comfort of our beds and sincerely apologize for any inconvenience this may have caused. While our recent mattresses are usually appreciated for their quality, we will certainly look into your comments to ensure our guests enjoy a restful night's sleep.We hope to have the pleasure of seeing you again in the future. Kind regards,S.R. Robinson, Manager