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Reviews of art'otel Cologne powered by Radisson Hotels


Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 403 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay, great location and room at a good price. The gym is really small, that was our only negative. Breakfast was lovely
Stayed 3 nights in Mar 2024
Response from art'otel Cologne Team on 4 Apr 2024
Dear Guest,We appreciate you took the time to share your impressions about your recent experience at our hotel in Cologne. It is wonderful to read that you were completely satisfied with your stay and liked the location and the comfortable room. We are looking forward to welcoming you again.Kind regards,art'otel Cologne Team

10/10 Excellent

David E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and have a really nice look!
Stayed 1 night in Mar 2024
Response from art'otel Cologne Team on 14 Mar 2024
Dear Guest,Thank you for your nice review and we hope you had a pleasant stay in Cologne. We are pleased that you were so satisfied with our hotel and that you especially liked the clean and comfortable rooms. With the hope to get another opportunity to welcome you again, we are sending you our best regards.art'otel Cologne Team

10/10 Excellent

Pathum Abhisheka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Art'otel in Cologne and had a delightful experience. The breakfast offered was delicious, with a variety of options to choose from that catered to different tastes and dietary preferences. Additionally, the bedroom was lovely, providing a comfortable and cozy atmosphere to relax in after a day of exploring the city. Overall, I thoroughly enjoyed my stay and would recommend the Art'otel to anyone visiting Cologne.
Stayed 1 night in Feb 2024
Response from art'otel Cologne Team on 9 Feb 2024
Dear Guest,Thank you for choosing the art'otel Cologne for your stay in Cologne and for sharing your impressions with us. It is so nice to know that you enjoyed your stay and would recommend our hotel to anyone visiting Cologne. We hope to welcome you back on your next visit to Cologne.Kind regards,art'otel Cologne Team

10/10 Excellent

WL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from art'otel Cologne Team on 22 Jan 2024
Dear Guest,Thank you for taking the time to leave us your feedback. It's always nice to read a feedback like this. Please feel free to visit us again, we would be very pleased.Kind regards,art'otel Cologne Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from art'otel Cologne Team on 3 Jan 2024
Dear Guest,Thank you for your positive review of your stay with us and for taking the time to leave it. We are always very pleased to receive positive feedback from our guests. It would be a pleasure to get the opportunity to welcome you again for another memorable stay.Kind regards,art'otel Cologne Team

4/10 Poor

Justin

Stayed 1 night in Dec 2023
Response from art'otel Cologne Team on 18 Jan 2024
Dear Guest,We appreciate you taking your time to share your feedback in regards to your recent stay with us. It is a pity that you were not satisfied with your visit, as we always try to ensure our guests have a wonderful stay. It is also a pity that you did not send us more detailed information, as this is the only way we can respond to any inconvenience and improve. We sincerely hope that you will reconsider visiting us again so that we can give you the exceptional experience that you should have received on your first visit.Best regards,art'otel Cologne Team

10/10 Excellent

Yan

Stayed 2 nights in Dec 2023
Response from art'otel Cologne Team on 2 Jan 2024
Dear Guest,Thank you for your review and for sharing your experience with others. It is great to read that you had a wonderful stay with us and we would be very happy to welcome you back to our hotel.Kind regards,art'otel Cologne Team

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from art'otel Cologne Team on 18 Dec 2023
Dear Guest,We would like to thank you for taking the time to share your impressions of your stay with us. It is nice to see that you had a very positive impression of our hotel after your visit. We would be very happy to see you again.Kind regards,art'otel Cologne Team

10/10 Excellent

sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located next to the harbour and an easy walk to everywhere in the city. Only down side was the hotel parking garage was full so we had to park else where in the city.
Stayed 2 nights in Dec 2023
Response from art'otel Cologne Team on 18 Dec 2023
Dear Guest,Thank you for sharing your impressions with us. It is nice to read that you were generally very satisfied with your stay and that the location, among other things, left a positive impression on you. We would be pleased to welcome you again.Kind regards,art'otel Cologne Team

10/10 Excellent

MOHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed at the artòtel for 2 nights with a group of 18 of us visiting the Christmas markets. Great hotel, centrally located to the town (10 /15 min walk) and a visit to the cathedral is a must. Great facilities at the hotel, fantastic breakfast and the rooms were very clean and spacious. I was given an upgrade due to the celebrating our 25th wedding anniversary ao that was a nice touch. Overall a great experience and would definitely recommend. Oh and the boat ride on the River is a must which is easily accessible around a 100 yards down from the hotel.
Stayed 2 nights in Dec 2023
Response from art'otel Cologne Team on 18 Dec 2023
Dear Guest,Thank you for your positive review vis Expedia and the full score. It is wonderful to read that you were very satisfied with your stay and that you liked our facilities, the delicious breakfast and our prime location. We would be very happy if you would visit us again soon.Kind regards,art'otel Cologne Team

8/10 Good

Nathan Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & location. Staff were brilliant. Room temperature Hard to control.
Stayed 1 night in Dec 2023
Response from art'otel Cologne Team on 15 Dec 2023
Dear Guest,We would like to thank you for taking the time to share your impressions of your stay with us. It is nice to read that you had a positive impression of our hotel after your visit and especially liked the great location, as well as our attentive team. We would be very pleased to see you again.Kind regards,art'otel Cologne Team

10/10 Excellent

Deangelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very visually pleasing! Close to everything in old town
Stayed 2 nights in Oct 2023
Response from art'otel Cologne Team on 23 Oct 2023
Dear Guest,We thank you very much for the perfect rating and for having chosen our hotel for your Cologne getaway. We are delighted to know that you had such a memorable stay at our hotel. It would be our pleasure to welcome you again on your next visit to Cologne.Kind regards,art'otel Cologne Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located by the Rhein, clean and tastefully decorated. Not luxury but very adequate.
Stayed 4 nights in Sep 2023
Response from art'otel Cologne Team on 28 Sept 2023
Dear Guest,Thank you for visiting our hotel in Cologne and for taking the time to share your experience with us. We are very pleased to read that you enjoyed your stay with us and were satisfied with all aspects. We would be very happy if you would visit us again.Kind regards,art'otel Cologne Team

2/10 Terrible

massimiliano

Stayed 2 nights in Sep 2023
Response from art'otel Cologne Team on 18 Sept 2023
Dear Guest,Thank you for your review. We are sorry to read that we were not able to convince you of our hotel. It is a pity that you did not contact our team on site, as they would have been very happy to assist you in making your stay more pleasant. Therefore, please do not hesitate to contact our team if you need anything, as they will always be happy to assist you. We would be delighted to have you visit us again to provide you with a more enjoyable experience with us.Best regards,art'otel Cologne Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air con weak
Air conditioning was a bit weak. But otherwise perfect stay
Stayed 2 nights in Sep 2023
Response from art'otel Cologne Team on 11 Sept 2023
Dear Guest,Thank you very much for your nice feedback. We are pleased that you had a lovely time with us. We would also like to apologize for the inconvenience caused by the air conditioning. Please always contact our reception team if you have any questions, as they will always be happy to help you. We look forward to hopefully welcoming you again soon.Kind regards,art'otel Cologne Team

10/10 Excellent

Carol

Stayed 1 night in Aug 2023
Response from art'otel Cologne Team on 4 Sept 2023
Dear Guest,We would personally like to thank you for sharing your wonderful feedback regarding your recent stay at our hotel. We are very pleased that we were able to convince you of our hotel. Please visit us again, we would be very happy.Kind regards,art'otel Cologne Team

10/10 Excellent

Lina

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Above and Beyond
Above and beyond is what I have to say. I had trouble with my excessively large rental car and Julia from reception literally got in the vehicle and helped me navigate through the city and park it. She was so kind and helpful, I was very grateful for her empathy and willingness to help. The rest of the reception and hotel staff were very kind and courteous, and I received help from reception the next day to exchange my rental vehicle. It is a nice and clean hotel, with lovely views, and I had a great stay.
Stayed 3 nights in Aug 2023
Response from Matias on 30 Aug 2023
Dear guest,thanks a lot for your feedback!We are looking forward to seeing you soon again!Yours sincerelyart'otel cologne

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Very comfortable.
Stayed 2 nights in Aug 2023
Response from art'otel Cologne Team on 29 Aug 2023
Dear Guest,Thank you for taking the time to share your experience with other travellers. We are very pleased to read that you were completely satisfied with your stay at the art'otel Cologne and we would be very happy if you would stay with us again in the near future.Kind regards,art'otel Cologne Team

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but please fix the AC!
Hotel is nice, modern, interesting art on display in it and in a good location with secure parking. The only let down from us was the air conditioning cannot seem to cope with 28 degrees C summer days. Our room was hot and humid during our stay which meant sleeping was not comfortable.
Stayed 2 nights in Aug 2023
Response from art'otel Cologne Team on 29 Aug 2023
Dear Guest,Thank you for taking the time to write a review about your stay at our hotel. We are pleased to have offered you a pleasant stay. However, we apologise for the inconvenience with the air conditioning. We hope you give us a new opportunity to improve your experience and make your next one more enjoyable.Kind regards,art'otel Cologne Team

10/10 Excellent

Rhonda

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from art'otel Cologne Team on 15 Aug 2023
Dear Guest,Thank you for taking the time to share your experience with other travellers. We are glad that you liked your visit very much and we would be delighted if you would visit us again in the future.Kind regards,art'otel Cologne Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay in Art Hotel
Excellent room and service.
Stayed 2 nights in Aug 2023
Response from art'otel Cologne Team on 14 Aug 2023
Dear Guest,Thank you for taking the time to share your experience with other travellers. We are extremely happy to read that you were very satisfied with your stay with us and especially appreciated the beautiful room, as well as our good service. Hopefully you will visit us again soon.Kind regards,art'otel Cologne Team

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, location. Very comfortable bed and room. Will definitely be back!
Stayed 1 night in Jul 2023
Response from art'otel Cologne Team on 6 Jul 2023
Dear Guest,Thank you for your very positive review. We are pleased to have met all your expectations. With the hope to get another opportunity to welcome you again, we are sending you our best regards.art'otel Cologne Team

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art'otel, hits the spot
I really enjoyed my stay at Art'otel. Beautiful modern hotel, loved the art. Very friendly, helpful staff. Great breakfast
Stayed 1 night in Jun 2023
Response from art'otel Cologne Team on 27 Jun 2023
Dear Guest,Thank you very much for your great review and the score. It makes us proud to read that we met your expectations and that your stay with us was a great memory for you. We wish you all the best and would be very happy to welcome you again in our hotel.Kind regards,art'otel Cologne Team

8/10 Good

Jasper

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from art'otel Cologne Team on 2 Jun 2023
Dear Guest,Thank you for taking the time to share your experience with other travellers via Expedia. We are pleased that you liked our hotel very much and that you felt comfortable with us. We look forward to welcoming you again on your next visit to Cologne. With kind regardsart'otel Cologne Team

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely walk across the canal gives you a good view of the hotel
Stayed 2 nights in May 2023
Response from art'otel Cologne Team on 16 May 2023
Dear Guest,Thank you for your visit and for taking the time to share your experience in our hotel via Expedia. We are pleased that you had a wonderful stay and that your expectations were completely fulfilled. With the hope to get another opportunity to welcome you again, we are sending you our best regards.art'otel Cologne Team

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great nice clean and spacious rooms
Stayed 2 nights in May 2023
Response from art'otel Cologne Team on 15 May 2023
Dear Guest,Thank you very much for your great review, the full score and for taking the time to share your valuable feedback with us. We are glad that you enjoyed your visit and that you liked the comfortable room. We would love to get another opportunity to welcome you again. Stay healthy!Kind regards,art'otel Cologne Team

8/10 Good

Seok Bee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast had good selection and staff friendly. My only problem was the the air condition is still replaced by the heater. I had a room facing main road so the noise from the traffic was bad but no option as I needed cold air
Stayed 3 nights in Apr 2023
Response from art'otel Cologne Team on 5 May 2023
Dear Guest,thank you very much for taking the time to share your experience with us. We are very happy to read that you were satisfied with the great breakfast offer and with our friendly Team Our guests’ feedback serves as a valuable tool to improve our hotel, and your comments will be forwarded to the relevant department and discussed internally in order to improve. It would be our pleasure to welcome you back soon.Kind regards,

10/10 Excellent

Luis Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from art'otel Cologne Team on 20 Mar 2023
Dear Guest,Thank you for sharing your feedback related to your recent stay at the art'otel Cologne. We are pleased to read that you had such a positive memory of everything and we would be delighted if you would visit us again soon. Stay healthy!Kind regards,art'otel Cologne Team

10/10 Excellent

Orna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a short visit to Cologne
Loved the hotel, great location. Would definitely stay again.
Stayed 1 night in Mar 2023
Response from art'otel Cologne Team on 13 Mar 2023
Dear Guest, Thank you for taking the time to share your experience with other travellers. We are extremely happy to read that you were completely satisfied with your stay with us and would definitely stay again. Hopefully you will visit us again soon.Kind regards,art'otel Cologne Team

8/10 Good

Vivek

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from art'otel Cologne Team on 28 Feb 2023
Dear Guest,Thank you for taking the time to share your experience with other travellers. We are happy to read that you were satisfied with your stay with us and look forward to a return visit from you!Kind regards,art'otel Cologne Team

6/10 Okay

Susanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from art'otel Cologne Team on 14 Dec 2022
Dear Guest,Thank you for sharing your impressions with us. We are happy that you had a pleasant stay with us and we hope to welcome you back on your next visit to Cologne.Best regards,art'otel Cologne Team

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practically perfect!
The hotel is wonderful. We didn't have breakfast there as Köln has wonderful breakfast restaurants. My only complaint was that the room was too warm and we could not cool it enough to be comfortable while sleeping.
Stayed 1 night in Nov 2022
Response from art'otel Cologne Team on 1 Dec 2022
Dear Guest,Thank you very much for having taken the time to comment on your recent stay at our hotel. It is wonderful to know that you were satisfied with all aspects of your stay and that we managed to meet your expectations. With the hope to get another opportunity to welcome you again, we are sending you our best regards. Stay healthy!art'otel Cologne Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from art'otel Cologne Team on 25 Oct 2022
Dear Guest,We would like to thank you for taking the time to share your impressions of your stay with us. It is very nice to read that you got a positive impression of our hotel after your visit. With the hope to get another opportunity to welcome you again, we are sending you our best regards.art'otel Cologne Team

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2022
Response from art'otel cologne Team on 25 Sept 2022
Dear Guest,Thank you for choosing our hotel for your stay in Cologne and for sharing your impressions with others. We are pleased that you had a nice stay with us and felt comfortable. We hope to welcome you back on your next visit to Cologne. Kind regards,art'otel cologne Team

8/10 Good

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of choice for wine by the glass. But plenty of spirits
Stayed 4 nights in Aug 2022
Response from art'otel cologne Team on 28 Aug 2022
Dear Guest,Thank you for taking the time to rate our hotel and we hope that you enjoyed your stay in Cologne. We are pleased that you were satisfied with your visit. Thank you for your constructive criticism, which we will pass on to the relevant department. Please visit us again and stay healthy!Kind regards,art'otel cologne Team

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly, helpful staff
Stayed 2 nights in Jul 2022
Response from art'otel cologne Team on 5 Aug 2022
Dear Guest, Thank you for taking the time to write a review. We are happy to read that you had a very nice visit with us and that you liked the location and our friendly staff. It would be a pleasure for us to welcome you again soon in our hotel. Kind regards, art'otel cologne Team

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2day stay
Only complaint pillows too hard
Stayed 2 nights in Jul 2022
Response from art'otel cologne Team on 18 Jul 2022
Dear Guest, Thank you very much for your review. We are pleased that you had a wonderful time with us and that you were generally very satisfied with your stay. Please visit us again. Kind regards, art'otel cologne Team

2/10 Terrible

LIOR

Liked: Staff & service
Disliked: Cleanliness
Bad hotel and bad area.
Stayed 2 nights in Jun 2022
Response from art'otel cologne Team on 17 Jun 2022
Dear Guest, We would like to thank you for taking the time to share the impressions of your stay with us and hope that you had a pleasant time in Cologne. We are very sorry that you were obviously dissatisfied with your stay, as our aim is to provide a unique experience for all our guests. It is a pity that you did not contact our reception team while you were still here, as they would have been more than happy to assist you in making your visit with us, as enjoyable as possible. Nevertheless, we hope that you will give us the opportunity to convince you completely of our hotel with another stay. Best regards, art'otel cologne Team

4/10 Poor

Roberto

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
My room was not ready at the time of check-in, being that it was almost 6 pm. Parking was a mess, it was off-property, although on-site parking was advertised. Moreover, on the second day, no one cleaned my room, not even clean towels. When I went to the front desk, they only offered me two drinks, as if that made up for what I paid for the room. The hotel is very beautiful and the staff is friendly. However, hotel logistics need to be improved.
Stayed 2 nights in May 2022
Response from art'otel cologne Team on 11 May 2022
Dear Guest, Thank you for sharing your impressions with us. We hope that you had a pleasant time in Cologne. We are sorry to read that we did not succeed in completely convincing you of our hotel. We would like to inform you that we will forward your comments to the responsible departments and work on improving our service. We would be very happy if you would visit us again soon to offer you a better experience in our hotel. Kind regards, art'otel cologne Team

10/10 Excellent

Kenneth Graham

Liked: Property conditions & facilities
Rhine bank hotel in a super city
Smart, clean, convenient hotel opposite the Chocolate Museum and on the banks of the Rhine. The staff are friendly, efficient and attentive. The rooms are spacious, modern and clean. The only quibble is that the sink is outside the bathroom - I don’t know why because the room is large enough to have a bigger bathroom? A very good choice of hotel if you don’t mind a 10-15 minute walk into the centre, but the walk does take you along the river front. A very enjoyable weekend at this hotel in a great city.
Stayed 3 nights in Apr 2022
Response from art'otel cologne Team on 26 Apr 2022
Dear Guest, Thank you for your review and the perfect score. We are glad that you had a nice time at our hotel and that you liked the clean room. However, it is a pity that you did not quite like our design concept. The designer's intention was to place the washbasin in the room and therefore the position of the washbasin belongs to the overall concept. It would be wonderful if you would visit us again Stay healthy! Kind regards, art'otel cologne Team

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay except we booked a double room and received a twin room
Stayed 2 nights in Nov 2021
Response from art'otel cologne Team on 17 Dec 2021
Dear Guest, We would like to thank you for having taken the time to review your recent stay. We are happy to know you were satisfied with our hotel. We are sorry that you did not receive the room you requested. If you have any questions, please always contact our front office team, who would be happy to provide you with another room (depending on availability). We hope to welcome you soon again. Best regards, art'otel cologne Team

8/10 Good

Li Hua

Liked: Staff & service, property conditions & facilities, room comfort
You have to call and inform if you want to have your room and towels cleaned. Parking at the open air car park was very narrow, if possible best is to park underground
Stayed 2 nights in Oct 2021
Response from art'otel cologne Team on 22 Oct 2021
Dear Guest, Thank you for taking the time to share your impressions regarding your recent stay with us. We are glad to see, according to your rating, that you had an overall pleasant stay with us. Due to the current circumstances, new reduced contact services are in place, and our housekeeping team will only service your room and change the towels on request. This information is given at check-in and in the welcome letter which our guests receive at their arrival. We thank you for your understanding regarding the special measures taken. With the hope to get another opportunity to welcome you, we are sending you our best regards. art'otel cologne Team

10/10 Excellent

Anil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from art'otel cologne Team on 19 Oct 2021
Dear Guest, We thank you very much for the perfect rating and for choosing art'otel cologne for your recent stay in Köln. It is a pleasure to know your entire stay was to your satisfaction and that we managed to meet your expectations. We would love to welcome you back soon. Kind regards, art'otel cologne Team

10/10 Excellent

Ziyaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Our stay at the hotel was amazing. Great location. Clean and comfortable room and very good service. Staff were very friendly and helpful
Stayed 5 nights in Sep 2021
Response from art'otel cologne team on 28 Sept 2021
Dear Guest, Thank you for sharing such positive feedback following your stay at art'otel cologne. It makes us happy knowing we managed to meet all your expectations, and it would be our pleasure to welcome you again. Best regards, art'otel cologne team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and super location
Stayed 4 nights in Sep 2021
Response from art'otel cologne team on 28 Sept 2021
Dear Guest, We appreciate you taking your time to share your feedback in regards to your recent stay with us. We are delighted to know that you had such a great stay at our hotel. It would be our pleasure to welcome you again on your next visit to Cologne. Best regards, art'otel cologne team

10/10 Excellent

julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly employees
Stayed 2 nights in Aug 2021
Response from art'otel cologne team on 28 Sept 2021
Dear Guest, We appreciate you taking the time to share your impressions with us. It is wonderful to know you had an enjoyable and satisfying stay. With the hope to get another opportunity to welcome you, we are sending you our best regards. art'otel cologne team

8/10 Good

Jiayi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from art’otel cologne Management Team on 11 Aug 2021
Dear Guest, Thank you for your positive feedback. We are happy to see, according to your rating, that everything was in line with your stay, and we hope to have the opportunity to welcome you back soon for an even more memorable experience. Kind regards,

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from art'otel cologne Management Team on 20 Oct 2020
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um eine Bewertung abzugeben. Wir freuen uns zu wissen, dass Sie mit Ihrem Aufenthalt zufrieden waren und dass wir Ihre Erwartungen erfüllt haben. Besuchen Sie uns doch gerne wieder, wir würden uns freuen. Mit freundlichen Grüßen, art'otel cologne Management Team

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from art'otel cologne Management Team on 20 Oct 2020
Sehr geehrter Gast, herzlichen Dank, dass Sie unser Hotel für Ihren Aufenthalt in Köln gewählt haben sowie für die volle Punktzahl. Es freut uns, dass wir Sie von unserem Haus überzeugen konnten, und es wäre uns eine große Freude, Sie bald wieder bei uns zu begrüßen. Mit freundlichen Grüßen, art'otel cologne Management Team

6/10 Okay

Julie, UK

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately on arrival we were informed that there would be no room servicing, which was ok given we were only there for 4 nights. However, the bar and the roof terrace were closed. This was so disappointing as we chose the hotel for these facilities
Stayed 4 nights in Aug 2020
Response from ACO on 1 Sept 2020
Dear Guest, Thank you for sharing your feedback related to your recent stay at the art'otel cologne. We hope you had a pleasant time exploring Cologne. We regret however the inconveniences during your stay. Due to the current circumstances, we have taken some measures to ensure our guests and team's health and safety. For your comfort, new reduced contact services are in place and our housekeeping team will only service your room on request. We hope you give us a new opportunity to improve your last experience and make your next one more enjoyable. Kind regards, art'otel cologne Management Team