Exterior

Reviews of Holiday Inn Express & Suites Collingwood, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 978 out of 1292 reviews" "
Rating 8 - Good. 233 out of 1292 reviews" "
Rating 6 - Okay. 45 out of 1292 reviews" "
Rating 4 - Poor. 18 out of 1292 reviews" "
Rating 2 - Terrible. 18 out of 1292 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great breakfast
Stayed 3 nights in May 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms. Comfortable bedding. Good breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to leave us great feedback. I'm glad you found our staff friendly and that you liked the variety of items in our breakfast. Thank you for choosing the Holiday Inn Express & Suites Collingwood. We appreciate your business and hope to see you again soon!Sincerely,Sharif KhairGeneral Manager

8/10 Good

Sandra Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed that when I modified my reservation my rate increased by $100.00 and both Expedia and the hotel would not honour my original rate. Ended up paying $299 instead of $199 for one night for a mediocre hotel. Will never book with Expedia again. Lesson learned.
Stayed 1 night in May 2024

10/10 Excellent

Kuljinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, very neat and clean hotel and reasonable price. Provided by sandeep
Stayed 1 night in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our room rate reasonable and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, beautiful service.
Stayed 2 nights in May 2024
Response from Sharif on 24 May 2024
Dera Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff service friendly and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

8/10 Good

ekta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing , everything was seamless.The only sore spot was the breakfast buffet , way too many guests and very little room to accommodate everyone. Lining up of for breakfast for 20 minutes,, is not anyone’s ideal scenario
Stayed 2 nights in May 2024
Response from Sharif on 24 May 2024
Dear Guest,My sincere apologies for the waiting time and limited space at the breakfast impacted your stay with us. Your feedback is very important to us, and we assure you that we will use this information to do everything possible to create a positive experience for each guest. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

8/10 Good

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 2 nights in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 1 night in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your stay and that you found everything was great. Look forward to welcoming you back.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Ram Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people
Stayed 1 night in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff friendly and good people. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Muna

Liked: Staff & service
Stayed 1 night in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to welcome you again in the future.Sincerely,Sharif KhairGeneral Manager

8/10 Good

Arun

Liked: Cleanliness, staff & service, property conditions & facilities
Good one for a couple of days amazing breakfast
Stayed 1 night in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your stay and look forward to welcoming you back.Sincerely,Sharif KhairGeneral Manager

6/10 Okay

Yoon Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and not so bed No neflix
Stayed 1 night in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you for completing our online survey regarding your recent stay at our hotel. I am sorry to see that you did not enjoy your overall stay with us. Though I would prefer you had a better experience during your stay, thank you for sharing your thoughts.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent
Stayed 2 nights in May 2024
Response from Sharif on 24 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff our buffet breakfast excellent. hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sharif on 13 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, kind staff. Would highly recommend
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your overall stay with us and that you feel you received great service. Thank you for your positive comments regarding our staff and cleanliness. We hope to have the opportunity to serve you again in the future.Sincerely,Sharif Khair

10/10 Excellent

Kenyale, Port Dover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all around, absolutely excellent!! The woman that ran the breakfast did an exceptional well job. Best breakfast for sure. Thanks to all!
Stayed 2 nights in May 2024
Response from Sharif on 12 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will surely pass your kind words along to our breakfast staff. We look forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic as always! Breakfast amazing, staff amazing, Definitely will stay again!
Stayed 1 night in May 2024
Response from Sharif on 12 May 2024
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your overall stay with us and that you feel you received great service. Thank you for your positive comments regarding our breakfast and staff. We hope to have the opportunity to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

May

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if visiting Collingwood. Brand new hotel with great amenities
Stayed 1 night in May 2024
Response from Sharif on 3 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No thank you
Stayed 1 night in May 2024
Response from Sharif on 3 May 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Gaurang

Stayed 1 night in Apr 2024
Response from Sharif on 24 May 2024
Der Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your stay and look forward to welcoming you back.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharif on 30 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to welcome you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, free breakfast was Mazing everyday. Staff are pleasant and informTive
Stayed 2 nights in Apr 2024
Response from Sharif on 29 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff friendly, liked our breakfast and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Magdalena Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharif on 29 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

8/10 Good

Darlene

Enjoy for our anniversary treat and could have a special
Stayed 2 nights in Apr 2024
Response from Sharif on 27 Apr 2024
Dear Guest,I am very glad to find you enjoyed your anniversary during your stay with us. Thank you so much for choosing the Holiday Inn Express & Suites to spend and celebrate your anniversary.Looking forward to welcoming you again,Sincerely,Sharif, KhairGeneral Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. The hotel was clean and beautiful. Everything looked new. And the free hot breakfast was really good, so many choices, eggs, pancakes, cereal, yogurt, croissants, sausage, home fries. The staff were all helpful and friendly. This hotel experience exceeded my expectations! I would highly recommend it and will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Sharif on 27 Apr 2024
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your overall stay with us and that you feel you received great service. Thank you for your positive comments regarding our breakfast, friendly staff, and that our hotel experience exceeded your expectations.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharif on 27 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasantly surprised! Our room and the bathroom was spotless. Very comfortable beds and the breakfast was fantastic.
Stayed 1 night in Apr 2024
Response from Sharif on 24 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif, KhairGeneral Manager

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharif on 22 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif, KhairGeneral Manager

8/10 Good

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Is my second time there , and it will be my first choice every time I’ll go Collingwood.
Stayed 2 nights in Apr 2024
Response from Sharif on 17 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel during your second stay with us. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, loved the pool. The surrounding neighborhood looked shady and the hot part of the breakfast was cold. I will be tebooking tho
Stayed 1 night in Apr 2024
Response from Sharif on 17 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Decent breakfast. Would stay again.
Stayed 2 nights in Apr 2024
Response from Sharif on 17 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you liked our buffet breakfast and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great breakfast, pool/hot tub, room was clean
Stayed 2 nights in Apr 2024
Response from Sharif on 17 Apr 2024
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your overall stay with us and that you feel you received great service. Thank you for your positive comments regarding our breakfast, pool, and cleanliness. We hope to have the opportunity to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sharif on 22 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif, KhairGeneral Manager

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice clean hotel
Stayed 1 night in Apr 2024
Response from Sharif on 17 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff friendly and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sharif on 17 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Sabrina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member we interacted with was friendly, extremely helpful, polite and so kind. "Going out of their way" is the norm for them and while the property is ideally located, clean, has all the amenities it is the staff who make this location so special. This is our hird year going back to this location and is a tradition we hope to continue. THANK you for a wonderful weekend getaway
Stayed 2 nights in Apr 2024
Response from Sharif on 9 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience during your stay with us I am very pleased you found our staff friendly and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif, KhairGeneral Manager

10/10 Excellent

JATIN

Travelled with family
Liked: Cleanliness, staff & service
Impressive
Stayed 1 night in Apr 2024
Response from Sharif on 8 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Peter

Stayed 2 nights in Apr 2024
Response from Sharif on 27 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The rooms were immaculate and the morning breakfast options were amazing as well ! We will definitely be back !
Stayed 2 nights in Apr 2024
Response from Sharif on 8 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Austin

Stayed 1 night in Mar 2024
Response from Sharif on 27 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is very clean!!!
Stayed 1 night in Apr 2024
Response from Sharif on 5 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our pool nice & clean and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif Khair

10/10 Excellent

Jenniferr, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Not
Stayed 2 nights in Mar 2024
Response from Sharif on 8 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.SincerelySharif KhairGeneral Manager

10/10 Excellent

Maryam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at Holiday inn Hotel, and I must say, it exceeded all my expectations. From the moment I stepped through the door, I was greeted with warm hospitality and impeccable service. The staff went above and beyond to ensure that my stay was comfortable and enjoyable. The hotel itself boasts a prime location, offering easy access to nearby attractions and amenities. The rooms are spacious, clean, and tastefully decorated, providing a cozy sanctuary after a long day of exploring. The bed was exceptionally comfortable, ensuring a restful night’s sleep.
Stayed 2 nights in Mar 2024
Response from Sharif on 2 Apr 2024
Dear Guest,Thank you so much for staying with us and sharing your Great Comments. We take a lot of pride in our hotel and want our guests to feel right at home and found the best part to be our customer service. It's something our staff takes great pride in, so we value your feedback. Again, thank you for choosing Holiday Inn Express, and we hope to have the opportunity to serve you again in the future. Sincerely,Sharif, KhairGeneral Manager

10/10 Excellent

Shabnam

Liked: Cleanliness, property conditions & facilities
Very clean, friendly staff, nice and quiet
Stayed 1 night in Mar 2024
Response from Sharif on 1 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff friendly and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif, KhairGeneral Manager

10/10 Excellent

Ritche

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
10/10
Stayed 1 night in Mar 2024
Response from Sharif on 1 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif, KhairGeneral Manager

10/10 Excellent

SUNGWOOK, Shelby Township

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sharif on 2 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are coming to ski to Blue Mountain every spring and it is our first staying in Holiday Inn Express & Suites. Although the hotel is further from the ski slopes but very clean, contemporary and beautiful interior room, comfortable beds, great breakfast (a lot of varieties), and very friendly and helpful staff. We will stay here again. Thanks!
Stayed 1 night in Mar 2024
Response from Sharif on 1 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. I am very pleased you found our staff friendly and that you can count on us for a clean, comfortable stay. We hope to serve you again in the future.Sincerely,Sharif KhairGeneral Manager

8/10 Good

bhupesh, Happy valley goose bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sharif on 2 Apr 2024
Dear Guest,Thank you so much for taking the time to tell us about your experience at Holiday Inn Express COLLINGWOOD. We are very pleased that you enjoyed your time at our hotel. We are looking forward to serving you again in the future.Sincerely,Sharif KhairGeneral Manager