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Everything was excellent in terms of room and cleanliness. The AC unit was faulty, and the toilet flush was also not working. We made the staff aware of this while leaving the hotel. Hopefully, it will be corrected.
Navin Singh
Stayed 2 nights in May 2024
Response from LA on 23 May 2024
Dear Navin,Thank you for taking time to complete the online survey about your stay at our hotel. I am pleased to hear you felt the accommodations and cleanliness met your expectations. I am sorry to hear there were issues with the AC unit and bathroom facilities, I appreciate you for bringing this to our attention and check out, it has since been remedied, again thank you and I apologize for the inconvenience.We hope you will get a chance to come back and see us again soon.Thanks again,Lee-Anne
10/10 Excellent
Parihan
Travelled with partner
20 May 2024
Cleanliness
Parihan
Stayed 2 nights in May 2024
Response from LA on 23 May 2024
Dear Parihan,Thank you so much for taking the time to complete our online survey regarding your recent stay at our hotel. I am pleased to know you were satisfied with your stay and you feel your expectations were met. Our staff work tirelessly to achieve and maintain the highest standard of cleanliness, I am happy to hear it met your expectations. Thank you again for your feedback and I hope you can return to see us sometime soon.Thank you,Lee-Anne
Dear Clarence,Thank you for providing feedback about your stay with us. I am pleased you were satisfied with your stay and you felt our hotel was clean and well maintained. I hope you will return for a visit with us sometime soon.Thank you,Lee-Anne
When calling to book this pet friendly facility, Zack was very professional and assisted us in getting a great room. This is a very new facility and the staff are doing an amazing job keeping it clean. Once the surrounding area is landscaped this will be a great location for families with pets.
Victor
Stayed 1 night in May 2024
Response from LA on 23 May 2024
Dear Victor,Thank you so much for taking the time to tell us about your experience with us. I am pleased to know you were satisfied with your stay and you feel your expectations were met during your stay. I am happy to hear you were pleased with the service provided by Zakk and our housekeeping staff. Thank you for all the wonderful feedback and I hope you can come see us again soon.Thank you,Lee-Anne
Terry,Thank you so much for taking the time to tell us about your experience with us. I am so pleased to know you were very happy with your stay, we hope you will find time to visit us again soon.
Very clean and nice. The hotel wasn’t very full but they put us right beside other people so it was loud in the morning and the housekeeping was in and out of the room beside us and vacuuming and then knocked on our door. But staff was very nice and the place was great. Would definitely stay here again
Michelle
Stayed 1 night in May 2024
Response from -Zakk, Guest Services Supervisor on 18 May 2024
Dear Michelle,I am very sorry to hear about the issues you encountered during your stay. I will look this over with our management team and make sure we find a way better way to disperse our guests.I'm glad to hear you did enjoy your stay otherwise.Hopefully we have the opportunity to welcome you back again soon.
Response from -Zakk, Guest Services Supervisor on 18 May 2024
Dear Scot,Thank you for leaving a great review.I'm glad to hear that you enjoyed your stay with us.I hope we have the opportunity to welcome you back again soon.
10/10 Excellent
Brian
Travelled with partner
5 May 2024
Liked: Amenities
The property is brand new only 3 months in operation as of May 2024. Room is well equipped with small kitchen including Cook top, microwave, dishwasher, condo size fridge with freezer. Enough pans and utensils for 2. Coffee maker but go to the lobby for much better brew.
Or if you want a Timmy’s fix it is right across the street. Overall the room is small but extremely comfortable. We had an extremely comfortable king size bed and a reclining chair. Great size washroom with nice glass door shower. No balcony so if a smoker have to head outside. If heading to Collingwood it is a great place to stay for a short term visit.
Brian
Stayed 1 night in May 2024
Response from -Zakk, Guest Services Supervisor on 7 May 2024
Dear Brian.Thank you very much for the wonderful review and feedback. I'm glad to hear that you enjoyed your stay, as well as your room. Your feedback is very important to us, as we use it to better the guest experience.Thank you for staying with us here at the Candlewood Suites Collingwood.I hope we have the opportunity to welcome you back soon.
Response from -Zakk, Guest Services Supervisor on 7 May 2024
Dear Chandal,Thank you for your great review.I'm glad to hear that you enjoyed your stay with us.Thank you for staying with us.I hope we have the opportunity to welcome you back again soon.
Wonderful stay at this newly built beautiful hotel!
Mary-Jane
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for sharing your feedback. We look forward to welcoming you back,
10/10 Excellent
Lois
Travelled with family
30 Apr 2024
Liked: Cleanliness
The rooms were a bit small…but well laid out….needs landscaping ….
Lois
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Lois.Thank you for taking the time to leave us great feedback.We are working on doing some decorating outside the hotel this summer. With us being newly opened, we wanted to wait until the weather cleared up. Thank you again for your feedback.Hopefully we have the opportunity to welcome you again in the future.
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Chad,Thank you for taking the time to leave us a great review. I'm glad to see that you enjoyed your stay with us here at the Candlewood Suites Collingwood.Thank you for staying with us, and we hope to welcome you back again soon.
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Henry,I'm very glad to hear you enjoyed your stay with us. Thank you for taking the time to leave us a great review. I hope we have the opportunity to welcome you again soon.
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Paolo.Thank you for taking the time to leave great feedback.I'm glad to hear you liked the room and were happy with the level of cleanliness and comfort. With us being a new property, we strive to keep out hotel looking fresh for years to come.Thank you for staying with us, and we hope we can welcome you back soon.
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Paolo.Thank you for taking the time to leave us a great review.I am very glad to hear that you enjoyed your stay with us and that you felt your stay was very comfortable. I will make sure your kind words are passed along to our housekeeping and grounds team.Thank you again, and we hope to welcome you back again soon.
Excellent property. Rooms are clean and comfortable.
Paolo
Stayed 2 nights in Apr 2024
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Paolo,Thank you for taking the time to leave us a review. We value your feedback and will make sure your kinds words get passed onto our housekeeping and grounds team.Thank you for staying with us, and I hope we have the opportunity to welcome you again soon.
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Jenna, Thank you for taking the time to write us a review.I'm glad to hear you enjoyed your stay with us and felt it was very comfortable.Thank you again for choosing to stay with us here at the Candlewood Suites.We hope to welcome you again soon.
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Rebecca,Thank you for taking the time to leave us a review. I hope you enjoyed your stay, and I hope we have the opportunity to welcome you back again soon.
10/10 Excellent
Elaine
26 Apr 2024
Elaine
Stayed 1 night in Apr 2024
Response from LA on 23 May 2024
Thank you so much for taking the time to complete the survey to score your experience with us. I am so pleased to know you were very happy with your stay.We hope you will be able to join us again soon.Lee-Anne
10/10 Excellent
Melvin
Business traveller, Travelled with partner
26 Apr 2024
Room is amazing. I could stay here for long periods of time
Melvin
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Melvin,Thank you for taking the time to write us a review.I'm very glad to hear that you enjoyed your stay with us here at the Candlewood Suites Collingwood.I hope we the opportunity to welcome you again soon.
Response from -Zakk, Guest Services Supervisor on 3 May 2024
Dear Robert,Thank you for your feedback. I'm glad to see that you enjoyed your stay and were happy with the level of cleanliness here at the hotel.Thank you again for staying with us, and we hope to welcome you back again soon.
Response from -Zakk, Guest Services Supervisor on 3 May 2024
Dear Laura,I'm glad to hear that you enjoyed your stay with us. Thank you for taking the time to leave us a great review. I hope we have the opportunity to welcome you back again soon.Thank you for staying with us here at the Candlewood Suites.
New, clean and spacious with an entire friendly staff.
Hani
Stayed 2 nights in Apr 2024
Response from -Zakk, Guest Services Supervisor on 3 May 2024
Dear Hani,Thank you for taking the time to leave us a review.I'm glad to hear you had a great experience with us.I will make sure to pass along the kind words to our team.Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.We hope to welcome you back again soon.
it is the probably the cleanest hotel I ever stayed, everything is almost brand new, I like the minimalistic style design and kitchen facility.
Cheng
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 3 May 2024
Dear Cheng,Thank you for your feedback. I'm very glad to hear your you were impressed with the level of cleanliness. We take pride in our hotel and want everyone to experience the best possible. I will make sure your kind words are passed onto our housekeeping and grounds team. Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.I hope we have the opportunity to welcome you back again soon.
Response from -Zakk, Guest Services Supervisor on 3 May 2024
Dear Don,Thank you for taking the time to leave us a great review.We value everyone's feedback and use it to better the guest experience.Thank you for choosing to stay with us, and we hope to welcome you back again soon.
I recently stayed at Candlewood Suites in Collingwood and had a fantastic experience. The hotel was clean, comfortable, and well-maintained. The room was spacious, with modern amenities and a cozy bed that provided a great night's sleep. I also appreciated the convenience of having a fully equipped kitchenette in my room, allowing me to prepare meals at my leisure.
Arslan
Stayed 2 nights in Apr 2024
Response from -Zakk, Guest Services Supervisor on 3 May 2024
Dear Arslan,Thank you for taking the time to leave us some great feedback. We value your feedback as we use it to better the guest experience in the future. I'm glad to hear you liked everything the room had to offer. I will make sure to pass your kind words on to our housekeeping and grounds team. Thank you for staying with us, and we look forward to welcoming you back again in the future
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Dani,Thank you for taking the time to leave us great feedback.I'm glad to hear that you were happy with the cleanliness and that you enjoyed your stay with us.I will make sure your kind words are passed along to our housekeeping and grounds team.Thank you for choosing to stay with us, and we hope to welcome you back again soon.
Very friendly staff. Super Clean lobby and room. Was able to see the room via online photos prior to booking. Received regular updates about my booking.
Received itinerary of possible places to visit in the area.
For us we were only 3 minutes from my parents place which was amazing. And Blue Mountain Village was only ten to fifteen minutes away. We had an amazing time in Collingwood.
Gillian
Stayed 2 nights in Apr 2024
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Gillian.Thank you so much for your very kind words and feedback. It's great to hear that you enjoyed our hospitality and cleanliness.I will make sure that your kind words are passed on to our team. It's good to hear you enjoyed your stay.We hope we have the opportunity to welcome you back again soon.
I really enjoyed my stay at the Candlewood Suites. It had everything I needed as a solo business traveller. This is the cleanest hotel I have stayed at. Will definitely visit again.
Natalie
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for your great comments. I'm glad to hear your enjoyed your stay with us and that you felt the cleanliness was above your expectations. We really appreciate the kinds words and I will make sure this is passed on to our housekeeping team.Thank you for staying with us. We look forward to welcoming you again.
We booked a junior King Suite and it was great. Having a full kitchen is always great. The dining nook, the recliner and king bed made everything. So clean, everywhere, not just our room. Check in was so fast. Great staff.
The only 2 "negatives" (and barely at that) was I would have like more water pressure in the shower (personal preference) and that i was awoken by the lids on the dumpsters banging during a wind storm but thats not really in thier control.
Jeff or Candace
Stayed 2 nights in Apr 2024
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guests, Thank you for staying with us. I'm glad to hear you enjoyed your stay, and felt the room was up to your expectations. I do wants to apologize for the issues with the shower and the dumpster. I have brought this up to management to see if there's a resolution to this problem.Thank you again for choosing to stay with us here at the Candlewood Suites Collingwood. We look forward to welcoming you back soon.
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review. I apologize that your stay was not up to your expectations. If there was anything you felt we could do better, please let us know.Thank you for staying with us, hopefully you will give us the opportunity to serve you again in the future.
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a great review.I'm glad to hear the great comments about the room. We take pride in our hotel and want all of our guests to feel right at home when they stay with us.Thank you again for staying with us here at the Candlewood Suites Collingwood. We look forward to welcoming you back soon.
10/10 Excellent
Salim
13 Apr 2024
Liked: Property conditions & facilities
Very nice place
Excellent professional staff!
I highly recommend the place
Salim
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,I would like to thank you for your kind words about our staff. I will make sure that they are passed on to everyone. I'm glad you enjoyed your stay with us, and we hope to welcome you back again soon.
I like everything about it.The only thing is You don't have access to swimming pool but that's okay with me
Dennis
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us great feedback.Your feedback is very important to us. We use feedback like yours to better the guest experience. I will make sure to pass along your feedback to management.Thank you again for staying with us. We hope to welcome you again soon.
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a great review.I am glad to hear that you enjoyed your stay with us, we hope to welcome you again soon.Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a great review.I am glad to hear that you enjoyed your stay with us, we hope to welcome you again soon.Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.
10/10 Excellent
Julia
7 Apr 2024
Julia
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 2 May 2024
Dear Julia, Thank you for taking the time to leave us a great review. I'm very glad to see that you enjoyed your stay with us.Hope fully we have the opportunity to welcome you again soon.
Fresh clean environment, very convenient friendly and comfortable
Rob
Stayed 1 night in Apr 2024
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a great review.I am glad to hear that you enjoyed your stay with us, we hope to welcome you again soon.Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a great review.I am glad to hear that you enjoyed your stay with us, we hope to welcome you again soon.Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.
Response from -Zakk, Guest Services Supervisor on 17 Apr 2024
Dear Guest,Thank you for taking the time to leave us a great review.I am glad to hear that you enjoyed your stay with us, we hope to welcome you again soon.Thank you for choosing to stay with us here at the Candlewood Suites Collingwood.